[
  {
    "id": "1",
    "record_id": "L-2026-0001-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez31@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DRIVE FLORIDA",
    "brand": "Peugeot",
    "assessor": "Asesor 323",
    "vin": "9BD88168512311210",
    "model": "Modelo 7",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-01T12:15:00.000Z",
      "ended_at": "2026-02-01T12:18:41.000Z",
      "duration_sec": 221,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.86.13.130",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.61,
        "lon": -56.2274,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-01T12:18:41.000Z"
    }
  },
  {
    "id": "2",
    "record_id": "L-2026-0001-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez32@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 328",
    "vin": "9BD14237003240990",
    "model": "Modelo 8",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-30T20:15:00.000Z",
      "ended_at": "2026-01-30T20:16:07.000Z",
      "duration_sec": 67,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.96.130.45",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9878,
        "lon": -56.3032,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-30T20:16:07.000Z"
    }
  },
  {
    "id": "3",
    "record_id": "L-2026-0001-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan33@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD23108398531460",
    "model": "Modelo 7",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-25T11:15:00.000Z",
      "ended_at": "2026-01-25T11:17:18.000Z",
      "duration_sec": 138,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.11.4.249",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9051,
        "lon": -55.9091,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-25T11:17:18.000Z"
    }
  },
  {
    "id": "4",
    "record_id": "L-2026-0001-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro34@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUTOPLUS",
    "brand": "Peugeot",
    "assessor": "Asesor 320",
    "vin": "9BD30986135865840",
    "model": "Modelo 8",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-27T13:15:00.000Z",
      "ended_at": "2026-01-27T13:16:19.000Z",
      "duration_sec": 79,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.245.170.20",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.841,
        "lon": -56.0225,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-27T13:16:19.000Z"
    }
  },
  {
    "id": "5",
    "record_id": "L-2026-0001-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal35@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LOPEZ MOTORS",
    "brand": "Peugeot",
    "assessor": "Asesor 325",
    "vin": "9BD63862259331040",
    "model": "Modelo 7",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "6",
    "record_id": "L-2026-0001-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina37@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT SADAR",
    "brand": "Peugeot",
    "assessor": "Asesor 341",
    "vin": "9BD40831920571220",
    "model": "Modelo 8",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "7",
    "record_id": "L-2026-0001-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan38@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD79439781414900",
    "model": "Modelo 8",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "8",
    "record_id": "L-2026-0001-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro41@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT SADAR",
    "brand": "Peugeot",
    "assessor": "Asesor 341",
    "vin": "9BD43973272603700",
    "model": "Modelo 8",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "9",
    "record_id": "L-2026-0001-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez42@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OLIVERA AUTOMOTORES",
    "brand": "Peugeot",
    "assessor": "Asesor 333",
    "vin": "9BD56646816824860",
    "model": "Modelo 8",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "10",
    "record_id": "L-2026-0001-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa43@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT CAR ONE",
    "brand": "Peugeot",
    "assessor": "Asesor 335",
    "vin": "9BD15124110221410",
    "model": "Modelo 8",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "11",
    "record_id": "L-2026-0002-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera62@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD59421267953130",
    "model": "Modelo 7",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-22T17:15:00.000Z",
      "ended_at": "2026-01-22T17:17:51.000Z",
      "duration_sec": 171,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.107.88",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1986,
        "lon": -56.4463,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-22T17:17:51.000Z"
    }
  },
  {
    "id": "12",
    "record_id": "L-2026-0002-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD19825385564300",
    "model": "Modelo 7",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T11:15:00.000Z",
      "ended_at": "2026-01-14T11:18:22.000Z",
      "duration_sec": 202,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.31.182.135",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1628,
        "lon": -56.3698,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T11:18:22.000Z"
    }
  },
  {
    "id": "13",
    "record_id": "L-2026-0002-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan64@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD38163281793690",
    "model": "Modelo 7",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "14",
    "record_id": "L-2026-0002-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD54352878809360",
    "model": "Modelo 7",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-06T20:15:00.000Z",
      "ended_at": "2026-02-06T20:20:21.000Z",
      "duration_sec": 321,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.65.16.244",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7653,
        "lon": -56.373,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-06T20:20:21.000Z"
    }
  },
  {
    "id": "15",
    "record_id": "L-2026-0003-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 327",
    "vin": "9BD32822768727940",
    "model": "Modelo 7",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "16",
    "record_id": "L-2026-0003-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD27283253419430",
    "model": "Modelo 8",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "17",
    "record_id": "L-2026-0003-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 327",
    "vin": "9BD70111680043970",
    "model": "Modelo 8",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T04:15:00.000Z",
      "ended_at": "2026-02-24T04:21:47.000Z",
      "duration_sec": 407,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.172.179",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5699,
        "lon": -56.2908,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T04:21:47.000Z"
    }
  },
  {
    "id": "18",
    "record_id": "L-2026-0003-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva3@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD26665850903630",
    "model": "Modelo 8",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-23T08:15:00.000Z",
      "ended_at": "2026-02-23T08:17:24.000Z",
      "duration_sec": 144,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.204.224.189",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1654,
        "lon": -56.291,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T08:17:24.000Z"
    }
  },
  {
    "id": "19",
    "record_id": "L-2026-0003-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega5@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT CAR ONE",
    "brand": "Peugeot",
    "assessor": "Asesor 336",
    "vin": "9BD19789771584860",
    "model": "Modelo 8",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "20",
    "record_id": "L-2026-0003-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera6@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PAYSANDU",
    "brand": "Peugeot",
    "assessor": "Asesor 337",
    "vin": "9BD31051895038360",
    "model": "Modelo 7",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "21",
    "record_id": "L-2026-0003-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 330",
    "vin": "9BD15933713120560",
    "model": "Modelo 7",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "22",
    "record_id": "L-2026-0003-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa8@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUTOPLUS",
    "brand": "Peugeot",
    "assessor": "Asesor 320",
    "vin": "9BD62738337906590",
    "model": "Modelo 7",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "23",
    "record_id": "L-2026-0003-15",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PAYSANDU",
    "brand": "Peugeot",
    "assessor": "Asesor 338",
    "vin": "9BD39269656672050",
    "model": "Modelo 8",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T21:15:00.000Z",
      "ended_at": "2026-02-24T21:16:27.000Z",
      "duration_sec": 87,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.119.23",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9844,
        "lon": -56.3033,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T21:16:27.000Z"
    }
  },
  {
    "id": "24",
    "record_id": "L-2026-0003-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira10@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OCASIONES DEL LEON",
    "brand": "Peugeot",
    "assessor": "Asesor 332",
    "vin": "9BD65101385304570",
    "model": "Modelo 8",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-25T01:15:00.000Z",
      "ended_at": "2026-02-25T01:17:09.000Z",
      "duration_sec": 129,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.146.135.39",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1658,
        "lon": -56.0789,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-25T01:17:09.000Z"
    }
  },
  {
    "id": "25",
    "record_id": "L-2026-0003-17",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera11@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT SADAR",
    "brand": "Peugeot",
    "assessor": "Asesor 342",
    "vin": "9BD52633458739140",
    "model": "Modelo 8",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-27T11:15:00.000Z",
      "ended_at": "2026-02-27T11:21:16.000Z",
      "duration_sec": 376,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "negativo",
        "text": "Consultas — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.181.14",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9475,
        "lon": -55.9124,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-27T11:21:16.000Z"
    }
  },
  {
    "id": "26",
    "record_id": "L-2026-0003-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez12@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 329",
    "vin": "9BD47893013775930",
    "model": "Modelo 8",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "27",
    "record_id": "L-2026-0004-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva27@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD80283571676730",
    "model": "Modelo 7",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-25T21:15:00.000Z",
      "ended_at": "2026-02-25T21:22:15.000Z",
      "duration_sec": 435,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.5.87",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9174,
        "lon": -56.4264,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-25T21:22:15.000Z"
    }
  },
  {
    "id": "28",
    "record_id": "L-2026-0004-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez28@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD49709223204920",
    "model": "Modelo 7",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "29",
    "record_id": "L-2026-0004-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey30@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD89607636107460",
    "model": "Modelo 7",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "30",
    "record_id": "L-2026-0004-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina31@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD90258965872180",
    "model": "Modelo 8",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T09:15:00.000Z",
      "ended_at": "2026-03-10T09:18:22.000Z",
      "duration_sec": 202,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "neutro",
        "text": "Eficiencia - compromiso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.103.214",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5714,
        "lon": -56.1756,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T09:18:22.000Z"
    }
  },
  {
    "id": "31",
    "record_id": "L-2026-0005-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina59@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "ALEJANDRO AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 313",
    "vin": "9BD39127435932420",
    "model": "Modelo 8",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "32",
    "record_id": "L-2026-0005-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa60@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DRIVE FLORIDA",
    "brand": "Peugeot",
    "assessor": "Asesor 323",
    "vin": "9BD79744103550920",
    "model": "Modelo 8",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "33",
    "record_id": "L-2026-0005-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD37857974717940",
    "model": "Modelo 7",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": "2026-03-15T09:15:00.000Z",
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T16:15:00.000Z",
      "ended_at": "2026-03-16T16:17:09.000Z",
      "duration_sec": 129,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "negativo",
        "text": "Competencias — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.112.152.40",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5935,
        "lon": -55.9782,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T16:17:09.000Z"
    }
  },
  {
    "id": "34",
    "record_id": "L-2026-0005-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz64@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "ALEJANDRO AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 313",
    "vin": "9BD14085291201460",
    "model": "Modelo 7",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "35",
    "record_id": "L-2026-0005-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AMAYA - MABRISOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 315",
    "vin": "9BD59917019926820",
    "model": "Modelo 7",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "36",
    "record_id": "L-2026-0005-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro67@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 329",
    "vin": "9BD29450945192410",
    "model": "Modelo 8",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "37",
    "record_id": "L-2026-0005-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa68@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OCASIONES DEL LEON",
    "brand": "Peugeot",
    "assessor": "Asesor 331",
    "vin": "9BD67192512785400",
    "model": "Modelo 7",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-02T09:15:00.000Z",
      "ended_at": "2026-04-02T09:20:55.000Z",
      "duration_sec": 355,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.34.69.108",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7673,
        "lon": -56.1869,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-02T09:20:55.000Z"
    }
  },
  {
    "id": "38",
    "record_id": "L-2026-0005-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez69@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "VIDESOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 347",
    "vin": "9BD70522082613860",
    "model": "Modelo 8",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "39",
    "record_id": "L-2026-0005-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD72661273845640",
    "model": "Modelo 8",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-25T04:15:00.000Z",
      "ended_at": "2026-03-25T04:19:24.000Z",
      "duration_sec": 264,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.89.205.13",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1207,
        "lon": -56.0635,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T04:19:24.000Z"
    }
  },
  {
    "id": "40",
    "record_id": "L-2026-0006-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan89@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD31513601041550",
    "model": "Modelo 7",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-13T17:15:00.000Z",
      "ended_at": "2026-03-13T17:17:22.000Z",
      "duration_sec": 142,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.11.117.27",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6068,
        "lon": -56.3828,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-13T17:17:22.000Z"
    }
  },
  {
    "id": "41",
    "record_id": "L-2026-0006-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina91@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD80119174552440",
    "model": "Modelo 8",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "42",
    "record_id": "L-2026-0006-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez92@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD93503184954810",
    "model": "Modelo 8",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "43",
    "record_id": "L-2026-0006-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD44092336471690",
    "model": "Modelo 7",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-26T06:15:00.000Z",
      "ended_at": "2026-03-26T06:18:06.000Z",
      "duration_sec": 186,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.156.114.32",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7287,
        "lon": -56.137,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-26T06:18:06.000Z"
    }
  },
  {
    "id": "44",
    "record_id": "L-2026-0006-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres94@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD96353905818540",
    "model": "Modelo 8",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "45",
    "record_id": "L-2026-0007-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina23@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OLIVERA AUTOMOTORES",
    "brand": "Peugeot",
    "assessor": "Asesor 333",
    "vin": "9BD52468143235230",
    "model": "Modelo 8",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "46",
    "record_id": "L-2026-0007-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez24@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LOPEZ MOTORS",
    "brand": "Peugeot",
    "assessor": "Asesor 325",
    "vin": "9BD13391307728580",
    "model": "Modelo 7",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "47",
    "record_id": "L-2026-0007-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez26@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OLIVERA AUTOMOTORES",
    "brand": "Peugeot",
    "assessor": "Asesor 334",
    "vin": "9BD29265255972170",
    "model": "Modelo 7",
    "date": "2026-04-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "48",
    "record_id": "L-2026-0007-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez27@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OCASIONES DEL LEON",
    "brand": "Peugeot",
    "assessor": "Asesor 332",
    "vin": "9BD14541416517520",
    "model": "Modelo 8",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "49",
    "record_id": "L-2026-0007-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno28@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT SADAR",
    "brand": "Peugeot",
    "assessor": "Asesor 342",
    "vin": "9BD87484840883900",
    "model": "Modelo 8",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-26T21:15:00.000Z",
      "ended_at": "2026-04-26T21:17:42.000Z",
      "duration_sec": 162,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "neutro",
        "text": "Prueba del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.150.213",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0523,
        "lon": -55.9303,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-26T21:17:42.000Z"
    }
  },
  {
    "id": "50",
    "record_id": "L-2026-0007-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez29@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 328",
    "vin": "9BD39920124944520",
    "model": "Modelo 8",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "51",
    "record_id": "L-2026-0007-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez31@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LOPEZ MOTORS",
    "brand": "Peugeot",
    "assessor": "Asesor 325",
    "vin": "9BD43013223038180",
    "model": "Modelo 8",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "52",
    "record_id": "L-2026-0007-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez32@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 340",
    "vin": "9BD13765446358880",
    "model": "Modelo 8",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "53",
    "record_id": "L-2026-0007-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa33@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OLIVERA AUTOMOTORES",
    "brand": "Peugeot",
    "assessor": "Asesor 334",
    "vin": "9BD41224519829700",
    "model": "Modelo 7",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-25T20:15:00.000Z",
      "ended_at": "2026-04-25T20:20:30.000Z",
      "duration_sec": 330,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.203.105",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.219,
        "lon": -56.5531,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 165,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T20:20:30.000Z"
    }
  },
  {
    "id": "54",
    "record_id": "L-2026-0007-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez34@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 327",
    "vin": "9BD57105368604630",
    "model": "Modelo 8",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "55",
    "record_id": "L-2026-0007-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal35@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUTOPLUS",
    "brand": "Peugeot",
    "assessor": "Asesor 319",
    "vin": "9BD13572175857920",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "56",
    "record_id": "L-2026-0007-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno36@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PAYSANDU",
    "brand": "Peugeot",
    "assessor": "Asesor 338",
    "vin": "9BD57086808120380",
    "model": "Modelo 7",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "57",
    "record_id": "L-2026-0007-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan38@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "VIDESOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 347",
    "vin": "9BD53027717784360",
    "model": "Modelo 8",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T01:15:00.000Z",
      "ended_at": "2026-04-25T01:20:08.000Z",
      "duration_sec": 308,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.160.104.73",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8559,
        "lon": -56.0824,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T01:20:08.000Z"
    }
  },
  {
    "id": "58",
    "record_id": "L-2026-0007-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz39@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AMAYA - MABRISOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 316",
    "vin": "9BD94915722106850",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-26T00:15:00.000Z",
      "ended_at": "2026-04-26T00:16:27.000Z",
      "duration_sec": 87,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.211.249.224",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6654,
        "lon": -56.358,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-26T00:16:27.000Z"
    }
  },
  {
    "id": "59",
    "record_id": "L-2026-0008-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina54@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD31389585904720",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "60",
    "record_id": "L-2026-0008-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera55@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD31976512581540",
    "model": "Modelo 7",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "61",
    "record_id": "L-2026-0008-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez56@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD95875556226740",
    "model": "Modelo 8",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "62",
    "record_id": "L-2026-0008-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez57@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD66066841129780",
    "model": "Modelo 7",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "63",
    "record_id": "L-2026-0008-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega58@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD15701978273290",
    "model": "Modelo 7",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-20T07:15:00.000Z",
      "ended_at": "2026-04-20T07:21:03.000Z",
      "duration_sec": 363,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.192.98.177",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9109,
        "lon": -56.3862,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-20T07:21:03.000Z"
    }
  },
  {
    "id": "64",
    "record_id": "L-2026-0008-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro59@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD35342457771260",
    "model": "Modelo 8",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "65",
    "record_id": "L-2026-0009-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal85@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AMAYA - MABRISOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 315",
    "vin": "9BD23428781495350",
    "model": "Modelo 7",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "66",
    "record_id": "L-2026-0009-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal86@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "ALEJANDRO AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 314",
    "vin": "9BD52523657103410",
    "model": "Modelo 7",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "67",
    "record_id": "L-2026-0009-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina87@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT CAR ONE",
    "brand": "Peugeot",
    "assessor": "Asesor 335",
    "vin": "9BD76779732133150",
    "model": "Modelo 8",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "68",
    "record_id": "L-2026-0009-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva88@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PAYSANDU",
    "brand": "Peugeot",
    "assessor": "Asesor 337",
    "vin": "9BD95226206561960",
    "model": "Modelo 7",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "69",
    "record_id": "L-2026-0009-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez89@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DEALER'S PEUGEOT",
    "brand": "Peugeot",
    "assessor": "Asesor 322",
    "vin": "9BD76567937864220",
    "model": "Modelo 8",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T04:15:00.000Z",
      "ended_at": "2026-05-29T04:21:26.000Z",
      "duration_sec": 386,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.35.99.147",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1046,
        "lon": -55.9178,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T04:21:26.000Z"
    }
  },
  {
    "id": "70",
    "record_id": "L-2026-0009-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina90@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "OCASIONES DEL LEON",
    "brand": "Peugeot",
    "assessor": "Asesor 331",
    "vin": "9BD80383204848130",
    "model": "Modelo 8",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-14T04:15:00.000Z",
      "ended_at": "2026-05-14T04:22:47.000Z",
      "duration_sec": 467,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.71.96.184",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6577,
        "lon": -55.7717,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-14T04:22:47.000Z"
    }
  },
  {
    "id": "71",
    "record_id": "L-2026-0009-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz91@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 330",
    "vin": "9BD94647575520320",
    "model": "Modelo 7",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "72",
    "record_id": "L-2026-0009-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa92@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DRIVE FLORIDA",
    "brand": "Peugeot",
    "assessor": "Asesor 323",
    "vin": "9BD66632829230800",
    "model": "Modelo 7",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "73",
    "record_id": "L-2026-0009-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 343",
    "vin": "9BD13565530047550",
    "model": "Modelo 8",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "74",
    "record_id": "L-2026-0009-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega94@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DEALER'S PEUGEOT",
    "brand": "Peugeot",
    "assessor": "Asesor 322",
    "vin": "9BD67222776638660",
    "model": "Modelo 8",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "75",
    "record_id": "L-2026-0009-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega95@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUGUSTIAN ROMELLI - ZENBIEN S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 318",
    "vin": "9BD23489549284110",
    "model": "Modelo 7",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "76",
    "record_id": "L-2026-0009-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "VIDESOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 347",
    "vin": "9BD75883696674060",
    "model": "Modelo 8",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "77",
    "record_id": "L-2026-0009-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT CAR ONE",
    "brand": "Peugeot",
    "assessor": "Asesor 336",
    "vin": "9BD46095078882280",
    "model": "Modelo 7",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-08T09:15:00.000Z",
      "delivered_at": "2026-05-08T09:15:00.000Z",
      "expires_at": "2026-05-29T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-10T02:15:00.000Z",
      "ended_at": "2026-05-10T02:19:37.000Z",
      "duration_sec": 277,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.6.56.83",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9968,
        "lon": -56.4709,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 138.5,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-10T02:19:37.000Z"
    }
  },
  {
    "id": "78",
    "record_id": "L-2026-0009-15",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 340",
    "vin": "9BD42999707102390",
    "model": "Modelo 8",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "79",
    "record_id": "L-2026-0010-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera19@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD18452782389740",
    "model": "Modelo 7",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T10:15:00.000Z",
      "ended_at": "2026-05-29T10:21:04.000Z",
      "duration_sec": 364,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.198.222.108",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5351,
        "lon": -56.3819,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T10:21:04.000Z"
    }
  },
  {
    "id": "80",
    "record_id": "L-2026-0010-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez20@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD37281172636890",
    "model": "Modelo 7",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "81",
    "record_id": "L-2026-0010-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz21@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD59480581916030",
    "model": "Modelo 7",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "82",
    "record_id": "L-2026-0010-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas24@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD71844293420000",
    "model": "Modelo 7",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "83",
    "record_id": "L-2026-0011-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa50@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PAYSANDU",
    "brand": "Peugeot",
    "assessor": "Asesor 337",
    "vin": "9BD26165325363870",
    "model": "Modelo 8",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "84",
    "record_id": "L-2026-0011-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre51@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LOPEZ MOTORS",
    "brand": "Peugeot",
    "assessor": "Asesor 326",
    "vin": "9BD27977155767010",
    "model": "Modelo 7",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-15T09:15:00.000Z",
      "ended_at": "2026-06-15T09:22:16.000Z",
      "duration_sec": 436,
      "progress": 4,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.51.109.239",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0627,
        "lon": -56.1343,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 109,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 44
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-15T09:22:16.000Z"
    }
  },
  {
    "id": "85",
    "record_id": "L-2026-0011-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira53@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DEALER'S PEUGEOT",
    "brand": "Peugeot",
    "assessor": "Asesor 322",
    "vin": "9BD89897733379790",
    "model": "Modelo 8",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-01T20:15:00.000Z",
      "ended_at": "2026-07-01T20:18:12.000Z",
      "duration_sec": 192,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.230.206",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6102,
        "lon": -56.5397,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-01T20:18:12.000Z"
    }
  },
  {
    "id": "86",
    "record_id": "L-2026-0011-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva54@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 344",
    "vin": "9BD76726665924550",
    "model": "Modelo 7",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "87",
    "record_id": "L-2026-0011-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez55@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 327",
    "vin": "9BD92306770738290",
    "model": "Modelo 7",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "88",
    "record_id": "L-2026-0011-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira56@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AMAYA - MABRISOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 316",
    "vin": "9BD93371239446380",
    "model": "Modelo 8",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-16T13:15:00.000Z",
      "ended_at": "2026-06-16T13:20:35.000Z",
      "duration_sec": 335,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "positivo",
        "text": "Retoma de usado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.157.160.56",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6148,
        "lon": -56.5204,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-16T13:20:35.000Z"
    }
  },
  {
    "id": "89",
    "record_id": "L-2026-0011-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira57@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 329",
    "vin": "9BD75597338684230",
    "model": "Modelo 7",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "90",
    "record_id": "L-2026-0011-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas58@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUTOPLUS",
    "brand": "Peugeot",
    "assessor": "Asesor 320",
    "vin": "9BD66535636535700",
    "model": "Modelo 7",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-12T08:15:00.000Z",
      "ended_at": "2026-06-12T08:21:16.000Z",
      "duration_sec": 376,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.19.117.20",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1339,
        "lon": -56.3019,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-12T08:21:16.000Z"
    }
  },
  {
    "id": "91",
    "record_id": "L-2026-0011-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez59@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 339",
    "vin": "9BD62325357552780",
    "model": "Modelo 8",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "92",
    "record_id": "L-2026-0011-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez60@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 339",
    "vin": "9BD29602861140110",
    "model": "Modelo 8",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "93",
    "record_id": "L-2026-0011-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan61@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "ALEJANDRO AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 313",
    "vin": "9BD30352356045480",
    "model": "Modelo 7",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "94",
    "record_id": "L-2026-0011-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina62@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT CAR ONE",
    "brand": "Peugeot",
    "assessor": "Asesor 336",
    "vin": "9BD60906406907700",
    "model": "Modelo 7",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "95",
    "record_id": "L-2026-0012-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez81@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD52736417471780",
    "model": "Modelo 8",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "96",
    "record_id": "L-2026-0012-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega82@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD90377842860170",
    "model": "Modelo 7",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-29T19:15:00.000Z",
      "ended_at": "2026-06-29T19:22:58.000Z",
      "duration_sec": 478,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.188.125",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0484,
        "lon": -56.3969,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 95.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-29T19:22:58.000Z"
    }
  },
  {
    "id": "97",
    "record_id": "L-2026-0012-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera83@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD83351628053340",
    "model": "Modelo 7",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "98",
    "record_id": "L-2026-0012-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez84@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD59962156741710",
    "model": "Modelo 7",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "99",
    "record_id": "L-2026-0012-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez85@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 345",
    "vin": "9BD34852438080590",
    "model": "Modelo 8",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "100",
    "record_id": "L-2026-0012-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre86@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "TALLER CENTRAL AFSA",
    "brand": "Peugeot",
    "assessor": "Asesor 346",
    "vin": "9BD19115319947270",
    "model": "Modelo 7",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-15T23:15:00.000Z",
      "ended_at": "2026-06-15T23:15:45.000Z",
      "duration_sec": 45,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.220.102.60",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.8,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-15T23:15:45.000Z"
    }
  },
  {
    "id": "101",
    "record_id": "L-2026-0013-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez15@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 329",
    "vin": "9BD56349814377120",
    "model": "Modelo 8",
    "date": "2026-07-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T07:15:00.000Z",
      "ended_at": "2026-07-11T07:19:32.000Z",
      "duration_sec": 272,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.12.49.79",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8068,
        "lon": -55.8375,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T07:19:32.000Z"
    }
  },
  {
    "id": "102",
    "record_id": "L-2026-0013-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez16@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "AUTOPLUS",
    "brand": "Peugeot",
    "assessor": "Asesor 319",
    "vin": "9BD84192647521930",
    "model": "Modelo 8",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "103",
    "record_id": "L-2026-0013-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro17@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 330",
    "vin": "9BD95409671047150",
    "model": "Modelo 8",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-23T03:15:00.000Z",
      "ended_at": "2026-07-23T03:17:45.000Z",
      "duration_sec": 165,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.151.15.117",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": true,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1027,
        "lon": -55.7859,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T03:17:45.000Z"
    }
  },
  {
    "id": "104",
    "record_id": "L-2026-0013-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa19@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LOPEZ MOTORS",
    "brand": "Peugeot",
    "assessor": "Asesor 326",
    "vin": "9BD29844422660220",
    "model": "Modelo 7",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "105",
    "record_id": "L-2026-0013-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz23@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 328",
    "vin": "9BD15394914880120",
    "model": "Modelo 7",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "106",
    "record_id": "L-2026-0013-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro24@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 340",
    "vin": "9BD54021839649490",
    "model": "Modelo 7",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "107",
    "record_id": "L-2026-0013-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez25@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "MAX WORD CAR",
    "brand": "Peugeot",
    "assessor": "Asesor 330",
    "vin": "9BD44611605297850",
    "model": "Modelo 8",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-29T21:15:00.000Z",
      "ended_at": "2026-07-29T21:17:53.000Z",
      "duration_sec": 173,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "negativo",
        "text": "Cumplimiento del plazo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.96.108",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7654,
        "lon": -56.0208,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 86.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T21:17:53.000Z"
    }
  },
  {
    "id": "108",
    "record_id": "L-2026-0013-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre27@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DRIVE FLORIDA",
    "brand": "Peugeot",
    "assessor": "Asesor 323",
    "vin": "9BD21315927431380",
    "model": "Modelo 7",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "109",
    "record_id": "L-2026-0013-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira28@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "DRIVE FLORIDA",
    "brand": "Peugeot",
    "assessor": "Asesor 324",
    "vin": "9BD43052966934400",
    "model": "Modelo 7",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "110",
    "record_id": "L-2026-0014-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez46@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 339",
    "vin": "9BD40827758380890",
    "model": "Modelo 8",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-04T21:15:00.000Z",
      "ended_at": "2026-08-04T21:19:48.000Z",
      "duration_sec": 288,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "neutro",
        "text": "Intercambio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.51.65.240",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1896,
        "lon": -56.5025,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 96,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-04T21:19:48.000Z"
    }
  },
  {
    "id": "111",
    "record_id": "L-2026-0014-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey47@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "VIDESOL S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 348",
    "vin": "9BD87138109502870",
    "model": "Modelo 7",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-25T17:15:00.000Z",
      "ended_at": "2026-08-25T17:21:44.000Z",
      "duration_sec": 404,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "neutro",
        "text": "Calidad producto — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.29.49.60",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0015,
        "lon": -56.4788,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T17:21:44.000Z"
    }
  },
  {
    "id": "112",
    "record_id": "L-2026-0014-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva48@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 327",
    "vin": "9BD33762375813400",
    "model": "Modelo 7",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T11:15:00.000Z",
      "ended_at": "2026-08-25T11:16:20.000Z",
      "duration_sec": 80,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.170.240.153",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6105,
        "lon": -56.3414,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T11:16:20.000Z"
    }
  },
  {
    "id": "113",
    "record_id": "L-2026-0014-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega50@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 339",
    "vin": "9BD81303721507770",
    "model": "Modelo 8",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-13T09:15:00.000Z",
      "delivered_at": "2026-08-13T09:15:00.000Z",
      "expires_at": "2026-09-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "114",
    "record_id": "L-2026-0014-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez52@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 343",
    "vin": "9BD38596403412950",
    "model": "Modelo 7",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-03T09:15:00.000Z",
      "delivered_at": "2026-09-03T09:15:00.000Z",
      "expires_at": "2026-09-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "115",
    "record_id": "L-2026-0014-10",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega54@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "SHOPPING CAR - NIMBUSTAR S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 343",
    "vin": "9BD47371057722870",
    "model": "Modelo 8",
    "date": "2026-08-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "116",
    "record_id": "L-2026-0014-11",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres55@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "LUIS MOREIRA AUTOMOVILES",
    "brand": "Peugeot",
    "assessor": "Asesor 328",
    "vin": "9BD87071794971240",
    "model": "Modelo 7",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-09-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-03T09:15:00.000Z",
      "delivered_at": "2026-09-03T09:15:00.000Z",
      "expires_at": "2026-09-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-04T09:15:00.000Z",
      "ended_at": "2026-09-04T09:17:07.000Z",
      "duration_sec": 127,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.168.152",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8558,
        "lon": -56.4235,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-04T09:17:07.000Z"
    }
  },
  {
    "id": "117",
    "record_id": "L-2026-0014-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez56@ejemplo.com",
    "country": "URUGUAY",
    "importer": "AFSA",
    "dealer": "PEUGEOT PORTONES A.F.S.A",
    "brand": "Peugeot",
    "assessor": "Asesor 340",
    "vin": "9BD39974307051190",
    "model": "Modelo 8",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "118",
    "record_id": "L-2026-0015-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 15",
    "vin": "9BD76923116383960",
    "model": "Modelo 8",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "119",
    "record_id": "L-2026-0015-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD91448754096730",
    "model": "Modelo 7",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-29T23:15:00.000Z",
      "ended_at": "2026-01-29T23:20:26.000Z",
      "duration_sec": 326,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.130.55.224",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.742,
        "lon": -73.6864,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-29T23:20:26.000Z"
    }
  },
  {
    "id": "120",
    "record_id": "L-2026-0015-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre80@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Ram",
    "assessor": "Asesor 48",
    "vin": "9BD43884604410890",
    "model": "Modelo 5",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-21T06:15:00.000Z",
      "ended_at": "2026-01-21T06:19:31.000Z",
      "duration_sec": 271,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "positivo",
        "text": "Consultas — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.202.72.238",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.995,
        "lon": -74.3914,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-21T06:19:31.000Z"
    }
  },
  {
    "id": "121",
    "record_id": "L-2026-0015-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Jeep",
    "assessor": "Asesor 29",
    "vin": "9BD88186324171670",
    "model": "Modelo 4",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "122",
    "record_id": "L-2026-0015-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas84@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 24",
    "vin": "9BD17398877247700",
    "model": "Modelo 1",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T03:15:00.000Z",
      "ended_at": "2026-01-14T03:17:54.000Z",
      "duration_sec": 174,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "neutro",
        "text": "Honestidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.49.50.245",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5035,
        "lon": -73.7678,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T03:17:54.000Z"
    }
  },
  {
    "id": "123",
    "record_id": "L-2026-0015-10",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira85@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 32",
    "vin": "9BD82653496779090",
    "model": "Modelo 8",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "124",
    "record_id": "L-2026-0015-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez86@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD48736270955080",
    "model": "Modelo 7",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-05T11:15:00.000Z",
      "ended_at": "2026-02-05T11:22:08.000Z",
      "duration_sec": 428,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.150.80",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8742,
        "lon": -74.4238,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-05T11:22:08.000Z"
    }
  },
  {
    "id": "125",
    "record_id": "L-2026-0015-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez87@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Fiat",
    "assessor": "Asesor 26",
    "vin": "9BD77963410535140",
    "model": "Modelo 2",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-27T09:15:00.000Z",
      "ended_at": "2026-01-27T09:18:59.000Z",
      "duration_sec": 239,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.222.217.229",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6226,
        "lon": -73.7179,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 119.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-27T09:18:59.000Z"
    }
  },
  {
    "id": "126",
    "record_id": "L-2026-0015-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva88@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 27",
    "vin": "9BD33433320342830",
    "model": "Modelo 8",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-07T09:15:00.000Z",
      "delivered_at": "2026-01-07T09:15:00.000Z",
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "127",
    "record_id": "L-2026-0015-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera91@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Fiat",
    "assessor": "Asesor 48",
    "vin": "9BD67897457249860",
    "model": "Modelo 2",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "128",
    "record_id": "L-2026-0015-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan92@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Ram",
    "assessor": "Asesor 24",
    "vin": "9BD51132693623500",
    "model": "Modelo 5",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-06T09:15:00.000Z",
      "delivered_at": "2026-01-06T09:15:00.000Z",
      "expires_at": "2026-01-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "129",
    "record_id": "L-2026-0015-19",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera94@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Ram",
    "assessor": "Asesor 42",
    "vin": "9BD62240571491970",
    "model": "Modelo 6",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-31T04:15:00.000Z",
      "ended_at": "2026-01-31T04:15:51.000Z",
      "duration_sec": 51,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "negativo",
        "text": "Combustible — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.230.9.174",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-31T04:15:51.000Z"
    }
  },
  {
    "id": "130",
    "record_id": "L-2026-0016-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Ram",
    "assessor": "Asesor 33",
    "vin": "9BD84370057018410",
    "model": "Modelo 5",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "131",
    "record_id": "L-2026-0016-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Ram",
    "assessor": "Asesor 41",
    "vin": "9BD32583879441220",
    "model": "Modelo 5",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-02T09:15:00.000Z",
      "delivered_at": "2026-02-02T09:15:00.000Z",
      "expires_at": "2026-02-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "132",
    "record_id": "L-2026-0016-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Jeep",
    "assessor": "Asesor 29",
    "vin": "9BD11873231892240",
    "model": "Modelo 3",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-18T21:15:00.000Z",
      "ended_at": "2026-01-18T21:18:43.000Z",
      "duration_sec": 223,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.98.81.146",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9183,
        "lon": -74.2699,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-18T21:18:43.000Z"
    }
  },
  {
    "id": "133",
    "record_id": "L-2026-0016-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Ram",
    "assessor": "Asesor 44",
    "vin": "9BD58113735886000",
    "model": "Modelo 5",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "134",
    "record_id": "L-2026-0016-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Ram",
    "assessor": "Asesor 45",
    "vin": "9BD93716162842180",
    "model": "Modelo 5",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "135",
    "record_id": "L-2026-0016-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD80904152307780",
    "model": "Modelo 8",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-15T17:15:00.000Z",
      "ended_at": "2026-01-15T17:20:18.000Z",
      "duration_sec": 318,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.22.118.153",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9416,
        "lon": -73.9529,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 79.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-15T17:20:18.000Z"
    }
  },
  {
    "id": "136",
    "record_id": "L-2026-0016-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Jeep",
    "assessor": "Asesor 62",
    "vin": "9BD19885305707330",
    "model": "Modelo 3",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "137",
    "record_id": "L-2026-0016-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira19@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Fiat",
    "assessor": "Asesor 33",
    "vin": "9BD32629431348070",
    "model": "Modelo 1",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-21T08:15:00.000Z",
      "ended_at": "2026-01-21T08:18:43.000Z",
      "duration_sec": 223,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.109.167.36",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0577,
        "lon": -74.0254,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-21T08:18:43.000Z"
    }
  },
  {
    "id": "138",
    "record_id": "L-2026-0016-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera20@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS Pontevedra",
    "brand": "Fiat",
    "assessor": "Asesor 35",
    "vin": "9BD67761106255300",
    "model": "Modelo 2",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "139",
    "record_id": "L-2026-0016-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez21@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "OPEL MEDELLIN - AUTOMOTORA",
    "brand": "Opel",
    "assessor": "Asesor 58",
    "vin": "9BD87776321667490",
    "model": "Modelo 12",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "140",
    "record_id": "L-2026-0016-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez23@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Fiat",
    "assessor": "Asesor 61",
    "vin": "9BD88366609241090",
    "model": "Modelo 2",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "141",
    "record_id": "L-2026-0016-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera24@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Ram",
    "assessor": "Asesor 45",
    "vin": "9BD77049116887500",
    "model": "Modelo 6",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": "2026-01-17T09:15:00.000Z",
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-20T03:15:00.000Z",
      "ended_at": "2026-01-20T03:15:51.000Z",
      "duration_sec": 51,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.135.111.51",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 10.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-20T03:15:51.000Z"
    }
  },
  {
    "id": "142",
    "record_id": "L-2026-0016-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey25@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS Pontevedra",
    "brand": "Jeep",
    "assessor": "Asesor 36",
    "vin": "9BD57890242747690",
    "model": "Modelo 4",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-08T11:15:00.000Z",
      "ended_at": "2026-01-08T11:15:44.000Z",
      "duration_sec": 44,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.74.80.82",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.7,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-08T11:15:44.000Z"
    }
  },
  {
    "id": "143",
    "record_id": "L-2026-0016-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera26@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Opel",
    "assessor": "Asesor 32",
    "vin": "9BD47580294945240",
    "model": "Modelo 12",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-16T03:15:00.000Z",
      "ended_at": "2026-01-16T03:18:37.000Z",
      "duration_sec": 217,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.215.201.3",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0371,
        "lon": -73.6826,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-16T03:18:37.000Z"
    }
  },
  {
    "id": "144",
    "record_id": "L-2026-0016-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera27@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Jeep",
    "assessor": "Asesor 26",
    "vin": "9BD26626294457820",
    "model": "Modelo 4",
    "date": "2026-01-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-10T16:15:00.000Z",
      "ended_at": "2026-01-10T16:15:46.000Z",
      "duration_sec": 46,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.182.234.138",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 3.8,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-10T16:15:46.000Z"
    }
  },
  {
    "id": "145",
    "record_id": "L-2026-0016-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan28@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Jeep",
    "assessor": "Asesor 26",
    "vin": "9BD29329896200920",
    "model": "Modelo 4",
    "date": "2026-01-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "146",
    "record_id": "L-2026-0016-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira29@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 44",
    "vin": "9BD19620524330400",
    "model": "Modelo 2",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "147",
    "record_id": "L-2026-0016-21",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas30@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Jeep",
    "assessor": "Asesor 47",
    "vin": "9BD68720066025700",
    "model": "Modelo 3",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "148",
    "record_id": "L-2026-0016-22",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez31@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 31",
    "vin": "9BD95947340441910",
    "model": "Modelo 8",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-07T09:15:00.000Z",
      "delivered_at": "2026-01-07T09:15:00.000Z",
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "149",
    "record_id": "L-2026-0016-23",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina32@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Ram",
    "assessor": "Asesor 48",
    "vin": "9BD11587818678040",
    "model": "Modelo 5",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "150",
    "record_id": "L-2026-0016-24",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro33@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Jeep",
    "assessor": "Asesor 24",
    "vin": "9BD10799226007320",
    "model": "Modelo 3",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "151",
    "record_id": "L-2026-0016-25",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal34@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 23",
    "vin": "9BD38121834678790",
    "model": "Modelo 1",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-01T00:15:00.000Z",
      "ended_at": "2026-02-01T00:20:36.000Z",
      "duration_sec": 336,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "neutro",
        "text": "Explicación de trabajos realizados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.61.158.213",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7059,
        "lon": -74.2411,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-01T00:20:36.000Z"
    }
  },
  {
    "id": "152",
    "record_id": "L-2026-0017-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS Pontevedra",
    "brand": "Fiat",
    "assessor": "Asesor 36",
    "vin": "9BD99276600222650",
    "model": "Modelo 1",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T11:15:00.000Z",
      "ended_at": "2026-02-15T11:20:06.000Z",
      "duration_sec": 306,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.110.117",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8517,
        "lon": -73.8029,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T11:20:06.000Z"
    }
  },
  {
    "id": "153",
    "record_id": "L-2026-0017-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz44@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD33594731453310",
    "model": "Modelo 7",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "154",
    "record_id": "L-2026-0017-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan45@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Fiat",
    "assessor": "Asesor 13",
    "vin": "9BD45532118435940",
    "model": "Modelo 2",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "155",
    "record_id": "L-2026-0017-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey46@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 15",
    "vin": "9BD26863046514800",
    "model": "Modelo 7",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "156",
    "record_id": "L-2026-0017-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Fiat",
    "assessor": "Asesor 51",
    "vin": "9BD13662549063750",
    "model": "Modelo 1",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-23T13:15:00.000Z",
      "ended_at": "2026-02-23T13:16:07.000Z",
      "duration_sec": 67,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.115.4.123",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0234,
        "lon": -73.8817,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T13:16:07.000Z"
    }
  },
  {
    "id": "157",
    "record_id": "L-2026-0017-8",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira48@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Peugeot",
    "assessor": "Asesor 45",
    "vin": "9BD77011536492310",
    "model": "Modelo 7",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "158",
    "record_id": "L-2026-0017-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva49@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Fiat",
    "assessor": "Asesor 29",
    "vin": "9BD98007870942610",
    "model": "Modelo 2",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "159",
    "record_id": "L-2026-0017-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Ram",
    "assessor": "Asesor 26",
    "vin": "9BD68044005095510",
    "model": "Modelo 5",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-28T22:15:00.000Z",
      "ended_at": "2026-02-28T22:20:24.000Z",
      "duration_sec": 324,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.79.231.213",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3561,
        "lon": -74.3305,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-28T22:20:24.000Z"
    }
  },
  {
    "id": "160",
    "record_id": "L-2026-0017-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey51@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Fiat",
    "assessor": "Asesor 46",
    "vin": "9BD90623779081130",
    "model": "Modelo 2",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-08T17:15:00.000Z",
      "ended_at": "2026-02-08T17:19:29.000Z",
      "duration_sec": 269,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.64.233.45",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6783,
        "lon": -73.8969,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-08T17:19:29.000Z"
    }
  },
  {
    "id": "161",
    "record_id": "L-2026-0017-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz53@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD31396959103510",
    "model": "Modelo 8",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "162",
    "record_id": "L-2026-0017-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega55@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Jeep",
    "assessor": "Asesor 25",
    "vin": "9BD94348175802080",
    "model": "Modelo 4",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-10T08:15:00.000Z",
      "ended_at": "2026-02-10T08:20:11.000Z",
      "duration_sec": 311,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.225.221.180",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3703,
        "lon": -74.3985,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 62.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-10T08:20:11.000Z"
    }
  },
  {
    "id": "163",
    "record_id": "L-2026-0017-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz56@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD74790672799620",
    "model": "Modelo 7",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "164",
    "record_id": "L-2026-0017-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez57@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Ram",
    "assessor": "Asesor 25",
    "vin": "9BD57129985526690",
    "model": "Modelo 6",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "165",
    "record_id": "L-2026-0017-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina58@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 15",
    "vin": "9BD84912585475780",
    "model": "Modelo 8",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T17:15:00.000Z",
      "ended_at": "2026-02-15T17:19:22.000Z",
      "duration_sec": 262,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "negativo",
        "text": "Recogida del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.10.237.17",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3972,
        "lon": -74.291,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T17:19:22.000Z"
    }
  },
  {
    "id": "166",
    "record_id": "L-2026-0018-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 40",
    "vin": "9BD69863803602620",
    "model": "Modelo 7",
    "date": "2026-03-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "167",
    "record_id": "L-2026-0018-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD95297722437200",
    "model": "Modelo 8",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-27T11:15:00.000Z",
      "ended_at": "2026-03-27T11:16:12.000Z",
      "duration_sec": 72,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.27.47.53",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3153,
        "lon": -73.709,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T11:16:12.000Z"
    }
  },
  {
    "id": "168",
    "record_id": "L-2026-0018-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez75@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD30548017669510",
    "model": "Modelo 8",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-08T04:15:00.000Z",
      "ended_at": "2026-03-08T04:16:27.000Z",
      "duration_sec": 87,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "negativo",
        "text": "Intercambio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.168.74",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7075,
        "lon": -74.1454,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-08T04:16:27.000Z"
    }
  },
  {
    "id": "169",
    "record_id": "L-2026-0018-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 43",
    "vin": "9BD73698626145690",
    "model": "Modelo 1",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "170",
    "record_id": "L-2026-0018-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Fiat",
    "assessor": "Asesor 29",
    "vin": "9BD53388738715740",
    "model": "Modelo 2",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "171",
    "record_id": "L-2026-0018-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Fiat",
    "assessor": "Asesor 48",
    "vin": "9BD31839103841660",
    "model": "Modelo 1",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "172",
    "record_id": "L-2026-0018-8",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Jeep",
    "assessor": "Asesor 33",
    "vin": "9BD75450241800830",
    "model": "Modelo 4",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-25T10:15:00.000Z",
      "ended_at": "2026-03-25T10:18:40.000Z",
      "duration_sec": 220,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.64.138",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9684,
        "lon": -73.9612,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T10:18:40.000Z"
    }
  },
  {
    "id": "173",
    "record_id": "L-2026-0018-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno80@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Jeep",
    "assessor": "Asesor 43",
    "vin": "9BD15649268259300",
    "model": "Modelo 3",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "174",
    "record_id": "L-2026-0018-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Ram",
    "assessor": "Asesor 124",
    "vin": "9BD99431512092580",
    "model": "Modelo 6",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T23:15:00.000Z",
      "ended_at": "2026-03-10T23:19:12.000Z",
      "duration_sec": 252,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.243.43.74",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5218,
        "lon": -74.4261,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T23:19:12.000Z"
    }
  },
  {
    "id": "175",
    "record_id": "L-2026-0018-12",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 40",
    "vin": "9BD60040508761300",
    "model": "Modelo 7",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "176",
    "record_id": "L-2026-0018-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz84@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MASSY MOTOR BOGOTÁ",
    "brand": "Peugeot",
    "assessor": "Asesor 54",
    "vin": "9BD59879281431320",
    "model": "Modelo 7",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "177",
    "record_id": "L-2026-0018-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre85@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 16",
    "vin": "9BD33717960766870",
    "model": "Modelo 8",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "178",
    "record_id": "L-2026-0018-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno87@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 40",
    "vin": "9BD87755063694930",
    "model": "Modelo 8",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "179",
    "record_id": "L-2026-0018-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno88@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Opel",
    "assessor": "Asesor 17",
    "vin": "9BD38203492827450",
    "model": "Modelo 11",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-20T09:15:00.000Z",
      "delivered_at": "2026-03-20T09:15:00.000Z",
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T01:15:00.000Z",
      "ended_at": "2026-03-21T01:20:38.000Z",
      "duration_sec": 338,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.173.139.11",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7181,
        "lon": -73.7656,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T01:20:38.000Z"
    }
  },
  {
    "id": "180",
    "record_id": "L-2026-0018-18",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal89@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MARCALI",
    "brand": "Fiat",
    "assessor": "Asesor 49",
    "vin": "9BD24122103075830",
    "model": "Modelo 1",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T07:15:00.000Z",
      "ended_at": "2026-03-29T07:18:00.000Z",
      "duration_sec": 180,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.190.96.136",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4299,
        "lon": -74.3118,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T07:18:00.000Z"
    }
  },
  {
    "id": "181",
    "record_id": "L-2026-0019-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Fiat",
    "assessor": "Asesor 17",
    "vin": "9BD76172979698300",
    "model": "Modelo 2",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T17:15:00.000Z",
      "ended_at": "2026-03-31T17:19:09.000Z",
      "duration_sec": 249,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.177.115.226",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5257,
        "lon": -73.9285,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T17:19:09.000Z"
    }
  },
  {
    "id": "182",
    "record_id": "L-2026-0019-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "OPEL MEDELLIN - AUTOMOTORA",
    "brand": "Opel",
    "assessor": "Asesor 58",
    "vin": "9BD11176203039090",
    "model": "Modelo 12",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T04:15:00.000Z",
      "ended_at": "2026-03-31T04:16:25.000Z",
      "duration_sec": 85,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.74.184.17",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.713,
        "lon": -74.2809,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T04:16:25.000Z"
    }
  },
  {
    "id": "183",
    "record_id": "L-2026-0019-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Ram",
    "assessor": "Asesor 17",
    "vin": "9BD28963745094080",
    "model": "Modelo 6",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "184",
    "record_id": "L-2026-0019-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Ram",
    "assessor": "Asesor 14",
    "vin": "9BD16512467436390",
    "model": "Modelo 6",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-02T09:15:00.000Z",
      "delivered_at": "2026-04-02T09:15:00.000Z",
      "expires_at": "2026-04-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "185",
    "record_id": "L-2026-0019-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Jeep",
    "assessor": "Asesor 24",
    "vin": "9BD96670617098020",
    "model": "Modelo 4",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-09T05:15:00.000Z",
      "ended_at": "2026-03-09T05:22:53.000Z",
      "duration_sec": 473,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.41.168.180",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4079,
        "lon": -74.0957,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-09T05:22:53.000Z"
    }
  },
  {
    "id": "186",
    "record_id": "L-2026-0019-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 44",
    "vin": "9BD82677412118720",
    "model": "Modelo 2",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-24T06:15:00.000Z",
      "ended_at": "2026-03-24T06:18:09.000Z",
      "duration_sec": 189,
      "progress": 11,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "negativo",
        "text": "Recepción del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.78.199.157",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6684,
        "lon": -74.2002,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 92
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T06:18:09.000Z"
    }
  },
  {
    "id": "187",
    "record_id": "L-2026-0019-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD94689146143640",
    "model": "Modelo 7",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "188",
    "record_id": "L-2026-0019-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz15@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 31",
    "vin": "9BD59361268003040",
    "model": "Modelo 7",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "189",
    "record_id": "L-2026-0019-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Ram",
    "assessor": "Asesor 26",
    "vin": "9BD53301977949950",
    "model": "Modelo 6",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "190",
    "record_id": "L-2026-0019-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Ram",
    "assessor": "Asesor 43",
    "vin": "9BD80432193090790",
    "model": "Modelo 5",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "191",
    "record_id": "L-2026-0019-13",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Jeep",
    "assessor": "Asesor 33",
    "vin": "9BD48268224335490",
    "model": "Modelo 3",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "192",
    "record_id": "L-2026-0019-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira19@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "OPEL MEDELLIN - AUTOMOTORA",
    "brand": "Opel",
    "assessor": "Asesor 58",
    "vin": "9BD22728177523550",
    "model": "Modelo 12",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-20T10:15:00.000Z",
      "ended_at": "2026-03-20T10:22:17.000Z",
      "duration_sec": 437,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.129.141.105",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5267,
        "lon": -74.1768,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-20T10:22:17.000Z"
    }
  },
  {
    "id": "193",
    "record_id": "L-2026-0020-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Ram",
    "assessor": "Asesor 17",
    "vin": "9BD22319392727150",
    "model": "Modelo 5",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "194",
    "record_id": "L-2026-0020-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Jeep",
    "assessor": "Asesor 24",
    "vin": "9BD52060663371190",
    "model": "Modelo 3",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "195",
    "record_id": "L-2026-0020-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 38",
    "vin": "9BD41732841731380",
    "model": "Modelo 4",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "196",
    "record_id": "L-2026-0020-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Fiat",
    "assessor": "Asesor 62",
    "vin": "9BD66324700322850",
    "model": "Modelo 1",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T15:15:00.000Z",
      "ended_at": "2026-04-25T15:17:00.000Z",
      "duration_sec": 120,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.150.180",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5636,
        "lon": -74.1736,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T15:17:00.000Z"
    }
  },
  {
    "id": "197",
    "record_id": "L-2026-0020-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Ram",
    "assessor": "Asesor 123",
    "vin": "9BD71906056765520",
    "model": "Modelo 5",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-13T04:15:00.000Z",
      "ended_at": "2026-04-13T04:15:28.000Z",
      "duration_sec": 28,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.199.14.246",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.1,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-13T04:15:28.000Z"
    }
  },
  {
    "id": "198",
    "record_id": "L-2026-0020-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal45@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Ram",
    "assessor": "Asesor 62",
    "vin": "9BD91435750179300",
    "model": "Modelo 5",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "199",
    "record_id": "L-2026-0020-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva46@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Ram",
    "assessor": "Asesor 37",
    "vin": "9BD17531256597540",
    "model": "Modelo 6",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "200",
    "record_id": "L-2026-0020-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 27",
    "vin": "9BD93782974308240",
    "model": "Modelo 7",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "201",
    "record_id": "L-2026-0020-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro49@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Opel",
    "assessor": "Asesor 31",
    "vin": "9BD75085287265950",
    "model": "Modelo 11",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "202",
    "record_id": "L-2026-0020-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Jeep",
    "assessor": "Asesor 29",
    "vin": "9BD99848674503170",
    "model": "Modelo 4",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "203",
    "record_id": "L-2026-0020-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro52@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Ram",
    "assessor": "Asesor 38",
    "vin": "9BD73095232126750",
    "model": "Modelo 6",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "204",
    "record_id": "L-2026-0020-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz54@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MARCALI",
    "brand": "Jeep",
    "assessor": "Asesor 50",
    "vin": "9BD72444751078230",
    "model": "Modelo 4",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "205",
    "record_id": "L-2026-0020-19",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz55@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MASSY MOTOR BOGOTÁ",
    "brand": "Peugeot",
    "assessor": "Asesor 54",
    "vin": "9BD30048256704300",
    "model": "Modelo 7",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "206",
    "record_id": "L-2026-0020-20",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa56@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Ram",
    "assessor": "Asesor 14",
    "vin": "9BD97106975034900",
    "model": "Modelo 6",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-30T13:15:00.000Z",
      "ended_at": "2026-04-30T13:15:21.000Z",
      "duration_sec": 21,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.250.186.130",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 2.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-30T13:15:21.000Z"
    }
  },
  {
    "id": "207",
    "record_id": "L-2026-0020-21",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno57@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MASSY MOTOR BOGOTÁ",
    "brand": "Peugeot",
    "assessor": "Asesor 53",
    "vin": "9BD74548944947090",
    "model": "Modelo 7",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "208",
    "record_id": "L-2026-0021-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Jeep",
    "assessor": "Asesor 42",
    "vin": "9BD11780419575030",
    "model": "Modelo 3",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T15:15:00.000Z",
      "ended_at": "2026-05-03T15:18:23.000Z",
      "duration_sec": 203,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.177.95",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3822,
        "lon": -73.9655,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T15:18:23.000Z"
    }
  },
  {
    "id": "209",
    "record_id": "L-2026-0021-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Peugeot",
    "assessor": "Asesor 17",
    "vin": "9BD65922164440880",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "210",
    "record_id": "L-2026-0021-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Ram",
    "assessor": "Asesor 51",
    "vin": "9BD21314974580580",
    "model": "Modelo 5",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": "2026-05-05T09:15:00.000Z",
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "211",
    "record_id": "L-2026-0021-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 38",
    "vin": "9BD95268310279670",
    "model": "Modelo 4",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T13:15:00.000Z",
      "ended_at": "2026-04-25T13:17:08.000Z",
      "duration_sec": 128,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.246.102.159",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9689,
        "lon": -74.1125,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T13:17:08.000Z"
    }
  },
  {
    "id": "212",
    "record_id": "L-2026-0021-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres75@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD47752096748810",
    "model": "Modelo 8",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "213",
    "record_id": "L-2026-0021-9",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Ram",
    "assessor": "Asesor 47",
    "vin": "9BD21476765476620",
    "model": "Modelo 5",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "214",
    "record_id": "L-2026-0021-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Ram",
    "assessor": "Asesor 29",
    "vin": "9BD52130447230550",
    "model": "Modelo 6",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-18T09:15:00.000Z",
      "ended_at": "2026-04-18T09:15:37.000Z",
      "duration_sec": 37,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "negativo",
        "text": "Problemas solucionados — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.169.207.199",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.1,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-18T09:15:37.000Z"
    }
  },
  {
    "id": "215",
    "record_id": "L-2026-0021-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Fiat",
    "assessor": "Asesor 34",
    "vin": "9BD21911268039390",
    "model": "Modelo 1",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T03:15:00.000Z",
      "ended_at": "2026-05-03T03:22:48.000Z",
      "duration_sec": 468,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.11.73",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7827,
        "lon": -73.8205,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T03:22:48.000Z"
    }
  },
  {
    "id": "216",
    "record_id": "L-2026-0021-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Fiat",
    "assessor": "Asesor 14",
    "vin": "9BD84566619913670",
    "model": "Modelo 1",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "217",
    "record_id": "L-2026-0021-13",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez80@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Ram",
    "assessor": "Asesor 26",
    "vin": "9BD21546568335820",
    "model": "Modelo 6",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-01T11:15:00.000Z",
      "ended_at": "2026-05-01T11:21:17.000Z",
      "duration_sec": 377,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.41.179",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4057,
        "lon": -74.2548,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-01T11:21:17.000Z"
    }
  },
  {
    "id": "218",
    "record_id": "L-2026-0021-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Fiat",
    "assessor": "Asesor 25",
    "vin": "9BD15931218452930",
    "model": "Modelo 2",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "219",
    "record_id": "L-2026-0021-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Ram",
    "assessor": "Asesor 62",
    "vin": "9BD45827847326330",
    "model": "Modelo 5",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "220",
    "record_id": "L-2026-0021-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motor",
    "brand": "Peugeot",
    "assessor": "Asesor 20",
    "vin": "9BD69957190172010",
    "model": "Modelo 7",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "221",
    "record_id": "L-2026-0021-17",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez84@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Jeep",
    "assessor": "Asesor 60",
    "vin": "9BD97355120933960",
    "model": "Modelo 3",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "222",
    "record_id": "L-2026-0021-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera85@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Fiat",
    "assessor": "Asesor 52",
    "vin": "9BD55174184308450",
    "model": "Modelo 1",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-20T00:15:00.000Z",
      "ended_at": "2026-04-20T00:18:54.000Z",
      "duration_sec": 234,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "neutro",
        "text": "Explicación de trabajos realizados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.51.192.59",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7663,
        "lon": -74.3434,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-20T00:18:54.000Z"
    }
  },
  {
    "id": "223",
    "record_id": "L-2026-0021-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa86@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS Pontevedra",
    "brand": "Fiat",
    "assessor": "Asesor 36",
    "vin": "9BD23721883946140",
    "model": "Modelo 1",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "224",
    "record_id": "L-2026-0022-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 37",
    "vin": "9BD88276995981720",
    "model": "Modelo 4",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T22:15:00.000Z",
      "ended_at": "2026-05-13T22:20:38.000Z",
      "duration_sec": 338,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "neutro",
        "text": "A falta de vehículo o accesorios — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.35.30.190",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4512,
        "lon": -74.0482,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T22:20:38.000Z"
    }
  },
  {
    "id": "225",
    "record_id": "L-2026-0022-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Jeep",
    "assessor": "Asesor 62",
    "vin": "9BD61479111438630",
    "model": "Modelo 4",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "226",
    "record_id": "L-2026-0022-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MARCALI",
    "brand": "Peugeot",
    "assessor": "Asesor 50",
    "vin": "9BD40323172346830",
    "model": "Modelo 8",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "227",
    "record_id": "L-2026-0022-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 24",
    "vin": "9BD71358083477880",
    "model": "Modelo 2",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T22:15:00.000Z",
      "ended_at": "2026-05-13T22:20:41.000Z",
      "duration_sec": 341,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.152.180.152",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8654,
        "lon": -74.406,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T22:20:41.000Z"
    }
  },
  {
    "id": "228",
    "record_id": "L-2026-0022-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD90162493309170",
    "model": "Modelo 7",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-15T23:15:00.000Z",
      "ended_at": "2026-05-15T23:22:49.000Z",
      "duration_sec": 469,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.64.175.23",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0952,
        "lon": -74.3884,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-15T23:22:49.000Z"
    }
  },
  {
    "id": "229",
    "record_id": "L-2026-0022-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Jeep",
    "assessor": "Asesor 41",
    "vin": "9BD10904234216180",
    "model": "Modelo 3",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-12T18:15:00.000Z",
      "ended_at": "2026-05-12T18:18:58.000Z",
      "duration_sec": 238,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.44.158.183",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7403,
        "lon": -74.2834,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-12T18:18:58.000Z"
    }
  },
  {
    "id": "230",
    "record_id": "L-2026-0022-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Jeep",
    "assessor": "Asesor 61",
    "vin": "9BD55759873748890",
    "model": "Modelo 3",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "231",
    "record_id": "L-2026-0022-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 31",
    "vin": "9BD19055799019980",
    "model": "Modelo 7",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "232",
    "record_id": "L-2026-0022-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Jeep",
    "assessor": "Asesor 60",
    "vin": "9BD46468914346860",
    "model": "Modelo 3",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "233",
    "record_id": "L-2026-0022-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 32",
    "vin": "9BD73968735002000",
    "model": "Modelo 7",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "234",
    "record_id": "L-2026-0022-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres15@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Opel",
    "assessor": "Asesor 17",
    "vin": "9BD43456194119550",
    "model": "Modelo 12",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-18T02:15:00.000Z",
      "ended_at": "2026-05-18T02:16:09.000Z",
      "duration_sec": 69,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.31.119.106",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0052,
        "lon": -74.107,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-18T02:16:09.000Z"
    }
  },
  {
    "id": "235",
    "record_id": "L-2026-0022-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Jeep",
    "assessor": "Asesor 62",
    "vin": "9BD63528729132540",
    "model": "Modelo 4",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T11:15:00.000Z",
      "ended_at": "2026-05-30T11:18:37.000Z",
      "duration_sec": 217,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.46.196.61",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6272,
        "lon": -73.9557,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T11:18:37.000Z"
    }
  },
  {
    "id": "236",
    "record_id": "L-2026-0022-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Fiat",
    "assessor": "Asesor 42",
    "vin": "9BD60084203776840",
    "model": "Modelo 2",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-02T09:15:00.000Z",
      "delivered_at": "2026-06-02T09:15:00.000Z",
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "237",
    "record_id": "L-2026-0022-17",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Ram",
    "assessor": "Asesor 51",
    "vin": "9BD47541942706810",
    "model": "Modelo 6",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "238",
    "record_id": "L-2026-0022-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal19@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 43",
    "vin": "9BD49448754567530",
    "model": "Modelo 1",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "239",
    "record_id": "L-2026-0022-19",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina20@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Peugeot",
    "assessor": "Asesor 18",
    "vin": "9BD74841037146690",
    "model": "Modelo 7",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T11:15:00.000Z",
      "ended_at": "2026-05-11T11:18:41.000Z",
      "duration_sec": 221,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.13.110.73",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7439,
        "lon": -74.3887,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-11T11:18:41.000Z"
    }
  },
  {
    "id": "240",
    "record_id": "L-2026-0022-20",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez21@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Fiat",
    "assessor": "Asesor 62",
    "vin": "9BD69039824288040",
    "model": "Modelo 2",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-19T00:15:00.000Z",
      "ended_at": "2026-05-19T00:15:44.000Z",
      "duration_sec": 44,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.110.57.171",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.9,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-19T00:15:44.000Z"
    }
  },
  {
    "id": "241",
    "record_id": "L-2026-0022-21",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno22@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 44",
    "vin": "9BD26803983831100",
    "model": "Modelo 2",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-24T13:15:00.000Z",
      "ended_at": "2026-05-24T13:18:05.000Z",
      "duration_sec": 185,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "negativo",
        "text": "Proceso entrega — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.54.70.42",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0388,
        "lon": -74.3498,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T13:18:05.000Z"
    }
  },
  {
    "id": "242",
    "record_id": "L-2026-0022-22",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro23@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 16",
    "vin": "9BD23801814401550",
    "model": "Modelo 7",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "243",
    "record_id": "L-2026-0022-23",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre24@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 28",
    "vin": "9BD16622334613520",
    "model": "Modelo 7",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "244",
    "record_id": "L-2026-0022-24",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina25@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Jeep",
    "assessor": "Asesor 25",
    "vin": "9BD11538640435680",
    "model": "Modelo 3",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-09T04:15:00.000Z",
      "ended_at": "2026-05-09T04:20:07.000Z",
      "duration_sec": 307,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "neutro",
        "text": "Cumplimiento del plazo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.38.199.31",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6032,
        "lon": -73.6997,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-09T04:20:07.000Z"
    }
  },
  {
    "id": "245",
    "record_id": "L-2026-0023-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno34@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motor",
    "brand": "Peugeot",
    "assessor": "Asesor 19",
    "vin": "9BD47227727103460",
    "model": "Modelo 8",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-03T09:15:00.000Z",
      "delivered_at": "2026-06-03T09:15:00.000Z",
      "expires_at": "2026-06-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-04T00:15:00.000Z",
      "ended_at": "2026-06-04T00:22:46.000Z",
      "duration_sec": 466,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.61.189.198",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4613,
        "lon": -74.1184,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-04T00:22:46.000Z"
    }
  },
  {
    "id": "246",
    "record_id": "L-2026-0023-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey35@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Ram",
    "assessor": "Asesor 17",
    "vin": "9BD50774322813560",
    "model": "Modelo 5",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-04T00:15:00.000Z",
      "ended_at": "2026-06-04T00:22:06.000Z",
      "duration_sec": 426,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.54.154.180",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5738,
        "lon": -74.0075,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-04T00:22:06.000Z"
    }
  },
  {
    "id": "247",
    "record_id": "L-2026-0023-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz36@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "OPEL MEDELLIN - AUTOMOTORA",
    "brand": "Opel",
    "assessor": "Asesor 57",
    "vin": "9BD14027238820180",
    "model": "Modelo 12",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-08T09:15:00.000Z",
      "ended_at": "2026-05-08T09:18:00.000Z",
      "duration_sec": 180,
      "progress": 2,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "negativo",
        "text": "Cita — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.163.51.216",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.003,
        "lon": -74.0374,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 90,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 17
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-08T09:18:00.000Z"
    }
  },
  {
    "id": "248",
    "record_id": "L-2026-0023-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez37@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 40",
    "vin": "9BD37913622991500",
    "model": "Modelo 7",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-18T03:15:00.000Z",
      "ended_at": "2026-05-18T03:17:47.000Z",
      "duration_sec": 167,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "negativo",
        "text": "Falta repuestos — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.22.124.58",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6716,
        "lon": -73.6995,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-18T03:17:47.000Z"
    }
  },
  {
    "id": "249",
    "record_id": "L-2026-0023-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Fiat",
    "assessor": "Asesor 18",
    "vin": "9BD89153870576870",
    "model": "Modelo 1",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "250",
    "record_id": "L-2026-0023-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 22",
    "vin": "9BD60763188377910",
    "model": "Modelo 8",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "251",
    "record_id": "L-2026-0023-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Fiat",
    "assessor": "Asesor 18",
    "vin": "9BD38211339568260",
    "model": "Modelo 2",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T18:15:00.000Z",
      "ended_at": "2026-05-31T18:17:38.000Z",
      "duration_sec": 158,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "neutro",
        "text": "Falta repuestos — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.248.25.166",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5883,
        "lon": -74.1916,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T18:17:38.000Z"
    }
  },
  {
    "id": "252",
    "record_id": "L-2026-0023-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Ram",
    "assessor": "Asesor 61",
    "vin": "9BD94869142448320",
    "model": "Modelo 5",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "253",
    "record_id": "L-2026-0023-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva42@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Ram",
    "assessor": "Asesor 59",
    "vin": "9BD97339966681580",
    "model": "Modelo 5",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-27T23:15:00.000Z",
      "ended_at": "2026-05-27T23:20:19.000Z",
      "duration_sec": 319,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "neutro",
        "text": "Recogida del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.31.216.89",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3341,
        "lon": -74.2956,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-27T23:20:19.000Z"
    }
  },
  {
    "id": "254",
    "record_id": "L-2026-0023-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Ram",
    "assessor": "Asesor 33",
    "vin": "9BD68545277275970",
    "model": "Modelo 5",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "255",
    "record_id": "L-2026-0023-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres45@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Fiat",
    "assessor": "Asesor 62",
    "vin": "9BD79112578591330",
    "model": "Modelo 1",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "256",
    "record_id": "L-2026-0023-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Ram",
    "assessor": "Asesor 18",
    "vin": "9BD99264432822020",
    "model": "Modelo 6",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T17:15:00.000Z",
      "ended_at": "2026-05-11T17:20:24.000Z",
      "duration_sec": 324,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.173.104.226",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9683,
        "lon": -73.7694,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-11T17:20:24.000Z"
    }
  },
  {
    "id": "257",
    "record_id": "L-2026-0023-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa48@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 38",
    "vin": "",
    "model": "Modelo 3",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-16T20:15:00.000Z",
      "ended_at": "2026-05-16T20:22:22.000Z",
      "duration_sec": 442,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "neutro",
        "text": "Garantía — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.5.222.5",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6503,
        "lon": -74.2847,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-16T20:22:22.000Z"
    }
  },
  {
    "id": "258",
    "record_id": "L-2026-0023-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal49@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD85474974532650",
    "model": "Modelo 7",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "259",
    "record_id": "L-2026-0023-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Peugeot",
    "assessor": "Asesor 47",
    "vin": "9BD24864028689200",
    "model": "Modelo 8",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "260",
    "record_id": "L-2026-0023-19",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva51@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Fiat",
    "assessor": "Asesor 44",
    "vin": "9BD23293683853800",
    "model": "Modelo 2",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "261",
    "record_id": "L-2026-0023-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre52@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Fiat",
    "assessor": "Asesor 29",
    "vin": "9BD10514349467930",
    "model": "Modelo 1",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T21:15:00.000Z",
      "ended_at": "2026-05-11T21:22:31.000Z",
      "duration_sec": 451,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.133.11.243",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4007,
        "lon": -73.7606,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-11T21:22:31.000Z"
    }
  },
  {
    "id": "262",
    "record_id": "L-2026-0023-21",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro53@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Ram",
    "assessor": "Asesor 46",
    "vin": "9BD29450247025290",
    "model": "Modelo 6",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "263",
    "record_id": "L-2026-0023-23",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa55@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Ram",
    "assessor": "Asesor 51",
    "vin": "9BD66084381224110",
    "model": "Modelo 5",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "264",
    "record_id": "L-2026-0023-24",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira56@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 15",
    "vin": "9BD98186264198600",
    "model": "Modelo 7",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "265",
    "record_id": "L-2026-0023-25",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz57@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Jeep",
    "assessor": "Asesor 43",
    "vin": "9BD91958494016190",
    "model": "Modelo 3",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T08:15:00.000Z",
      "ended_at": "2026-05-26T08:22:00.000Z",
      "duration_sec": 420,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.137.245.71",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5519,
        "lon": -74.0855,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T08:22:00.000Z"
    }
  },
  {
    "id": "266",
    "record_id": "L-2026-0024-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro65@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motor",
    "brand": "Peugeot",
    "assessor": "Asesor 19",
    "vin": "9BD23512062090090",
    "model": "Modelo 7",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-22T09:15:00.000Z",
      "delivered_at": "2026-06-22T09:15:00.000Z",
      "expires_at": "2026-07-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T17:15:00.000Z",
      "ended_at": "2026-06-22T17:18:55.000Z",
      "duration_sec": 235,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.56.4.32",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5623,
        "lon": -73.8164,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T17:18:55.000Z"
    }
  },
  {
    "id": "267",
    "record_id": "L-2026-0024-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina67@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 24",
    "vin": "9BD33715279178010",
    "model": "Modelo 1",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-03T02:15:00.000Z",
      "ended_at": "2026-07-03T02:22:26.000Z",
      "duration_sec": 446,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.241.134.245",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6745,
        "lon": -73.8722,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-03T02:22:26.000Z"
    }
  },
  {
    "id": "268",
    "record_id": "L-2026-0024-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan68@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Peugeot",
    "assessor": "Asesor 31",
    "vin": "9BD37634677064000",
    "model": "Modelo 7",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-25T10:15:00.000Z",
      "ended_at": "2026-06-25T10:20:04.000Z",
      "duration_sec": 304,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.226.125.138",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0053,
        "lon": -73.6761,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-25T10:20:04.000Z"
    }
  },
  {
    "id": "269",
    "record_id": "L-2026-0024-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Fiat",
    "assessor": "Asesor 51",
    "vin": "9BD57243044270040",
    "model": "Modelo 1",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "270",
    "record_id": "L-2026-0024-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Ram",
    "assessor": "Asesor 124",
    "vin": "9BD24449638678030",
    "model": "Modelo 6",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "271",
    "record_id": "L-2026-0024-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 23",
    "vin": "9BD96812506110120",
    "model": "Modelo 1",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-25T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-25T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "272",
    "record_id": "L-2026-0024-11",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS SAS",
    "brand": "Fiat",
    "assessor": "Asesor 112",
    "vin": "9BD27148803426280",
    "model": "Modelo 2",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "273",
    "record_id": "L-2026-0024-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz75@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias - Ibague",
    "brand": "Jeep",
    "assessor": "Asesor 62",
    "vin": "9BD32818031036590",
    "model": "Modelo 4",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-07T09:15:00.000Z",
      "delivered_at": "2026-06-07T09:15:00.000Z",
      "expires_at": "2026-06-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "274",
    "record_id": "L-2026-0024-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 27",
    "vin": "9BD27467875590440",
    "model": "Modelo 8",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "275",
    "record_id": "L-2026-0024-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Ram",
    "assessor": "Asesor 37",
    "vin": "9BD78530105211350",
    "model": "Modelo 6",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "276",
    "record_id": "L-2026-0024-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 37",
    "vin": "9BD45446305535060",
    "model": "Modelo 3",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "277",
    "record_id": "L-2026-0024-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Ram",
    "assessor": "Asesor 38",
    "vin": "9BD82386124406170",
    "model": "Modelo 6",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "278",
    "record_id": "L-2026-0024-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz80@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Comagro S.A.S",
    "brand": "Fiat",
    "assessor": "Asesor 30",
    "vin": "9BD92030017792990",
    "model": "Modelo 1",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "279",
    "record_id": "L-2026-0024-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Jeep",
    "assessor": "Asesor 24",
    "vin": "9BD24062933418720",
    "model": "Modelo 3",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-05T09:15:00.000Z",
      "delivered_at": "2026-07-05T09:15:00.000Z",
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-07T03:15:00.000Z",
      "ended_at": "2026-07-07T03:17:57.000Z",
      "duration_sec": 177,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.238.53.201",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0508,
        "lon": -73.9303,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-07T03:17:57.000Z"
    }
  },
  {
    "id": "280",
    "record_id": "L-2026-0024-19",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 27",
    "vin": "9BD48888575780940",
    "model": "Modelo 8",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T13:15:00.000Z",
      "ended_at": "2026-06-19T13:21:10.000Z",
      "duration_sec": 370,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "neutro",
        "text": "Agilidad - lentitud — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.153.26.57",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.638,
        "lon": -73.7377,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T13:21:10.000Z"
    }
  },
  {
    "id": "281",
    "record_id": "L-2026-0024-20",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS (Cl 116)",
    "brand": "Fiat",
    "assessor": "Asesor 34",
    "vin": "",
    "model": "Modelo 1",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "282",
    "record_id": "L-2026-0024-22",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey85@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Ram",
    "assessor": "Asesor 23",
    "vin": "9BD64398938558320",
    "model": "Modelo 6",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "283",
    "record_id": "L-2026-0024-23",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas86@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Peugeot",
    "assessor": "Asesor 45",
    "vin": "9BD64074400109630",
    "model": "Modelo 7",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "284",
    "record_id": "L-2026-0024-25",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez88@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motor",
    "brand": "Peugeot",
    "assessor": "Asesor 20",
    "vin": "9BD15998067870200",
    "model": "Modelo 8",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-20T01:15:00.000Z",
      "ended_at": "2026-06-20T01:19:52.000Z",
      "duration_sec": 292,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "negativo",
        "text": "Explicación de trabajos realizados — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.21.14",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0936,
        "lon": -73.6941,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-20T01:19:52.000Z"
    }
  },
  {
    "id": "285",
    "record_id": "L-2026-0025-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez96@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 38",
    "vin": "9BD75320899261330",
    "model": "Modelo 3",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-24T20:15:00.000Z",
      "ended_at": "2026-07-24T20:19:45.000Z",
      "duration_sec": 285,
      "progress": 7,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "neutro",
        "text": "Financiamiento o banco — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.222.236",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": true,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5962,
        "lon": -74.385,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 78
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-24T20:19:45.000Z"
    }
  },
  {
    "id": "286",
    "record_id": "L-2026-0025-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa0@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTONAL",
    "brand": "Peugeot",
    "assessor": "Asesor 18",
    "vin": "9BD79498503095940",
    "model": "Modelo 7",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "287",
    "record_id": "L-2026-0025-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa1@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 21",
    "vin": "9BD62405615383920",
    "model": "Modelo 7",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-03T12:15:00.000Z",
      "ended_at": "2026-08-03T12:20:57.000Z",
      "duration_sec": 357,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.122.125.24",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9373,
        "lon": -73.8213,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-03T12:20:57.000Z"
    }
  },
  {
    "id": "288",
    "record_id": "L-2026-0025-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa2@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Fiat",
    "assessor": "Asesor 25",
    "vin": "9BD95222379896230",
    "model": "Modelo 2",
    "date": "2026-07-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-23T06:15:00.000Z",
      "ended_at": "2026-07-23T06:18:45.000Z",
      "duration_sec": 225,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.62.51",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6633,
        "lon": -73.7491,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T06:18:45.000Z"
    }
  },
  {
    "id": "289",
    "record_id": "L-2026-0025-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Automotora",
    "brand": "Peugeot",
    "assessor": "Asesor 15",
    "vin": "9BD88258504645210",
    "model": "Modelo 8",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-14T10:15:00.000Z",
      "ended_at": "2026-07-14T10:17:12.000Z",
      "duration_sec": 132,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "negativo",
        "text": "Financiamiento o banco — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.86.120.236",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7893,
        "lon": -74.3931,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-14T10:17:12.000Z"
    }
  },
  {
    "id": "290",
    "record_id": "L-2026-0025-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Jeep",
    "assessor": "Asesor 14",
    "vin": "9BD92200723124430",
    "model": "Modelo 3",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-30T12:15:00.000Z",
      "ended_at": "2026-07-30T12:18:38.000Z",
      "duration_sec": 218,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.20.158.197",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3351,
        "lon": -74.0431,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-30T12:18:38.000Z"
    }
  },
  {
    "id": "291",
    "record_id": "L-2026-0025-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 22",
    "vin": "9BD81432978532040",
    "model": "Modelo 8",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "292",
    "record_id": "L-2026-0025-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MASSY MOTOR BOGOTÁ",
    "brand": "Peugeot",
    "assessor": "Asesor 53",
    "vin": "9BD50622333446240",
    "model": "Modelo 8",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T18:15:00.000Z",
      "ended_at": "2026-07-11T18:18:34.000Z",
      "duration_sec": 214,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "neutro",
        "text": "Prueba del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.109.168.167",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0818,
        "lon": -74.2544,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T18:18:34.000Z"
    }
  },
  {
    "id": "293",
    "record_id": "L-2026-0025-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD41213692199430",
    "model": "Modelo 8",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "294",
    "record_id": "L-2026-0025-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MARCALI",
    "brand": "Fiat",
    "assessor": "Asesor 49",
    "vin": "9BD27734257971040",
    "model": "Modelo 2",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "295",
    "record_id": "L-2026-0025-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Demcautos",
    "brand": "Opel",
    "assessor": "Asesor 32",
    "vin": "9BD27542146208990",
    "model": "Modelo 11",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "296",
    "record_id": "L-2026-0025-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Fiat",
    "assessor": "Asesor 48",
    "vin": "9BD77679743303250",
    "model": "Modelo 1",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "297",
    "record_id": "L-2026-0025-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Motors Costa - Bogotá",
    "brand": "Fiat",
    "assessor": "Asesor 55",
    "vin": "9BD29978270108580",
    "model": "Modelo 1",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "298",
    "record_id": "L-2026-0025-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Ram",
    "assessor": "Asesor 51",
    "vin": "9BD75674361120040",
    "model": "Modelo 6",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-09T01:15:00.000Z",
      "ended_at": "2026-07-09T01:18:38.000Z",
      "duration_sec": 218,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.185.122.201",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6029,
        "lon": -74.0573,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-09T01:18:38.000Z"
    }
  },
  {
    "id": "299",
    "record_id": "L-2026-0025-19",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "FERSAUTOS",
    "brand": "Peugeot",
    "assessor": "Asesor 39",
    "vin": "9BD22947215968500",
    "model": "Modelo 8",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "300",
    "record_id": "L-2026-0025-20",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 37",
    "vin": "9BD99833345405280",
    "model": "Modelo 3",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "301",
    "record_id": "L-2026-0025-21",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Fiat",
    "assessor": "Asesor 25",
    "vin": "9BD65608207977840",
    "model": "Modelo 2",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-03T16:15:00.000Z",
      "ended_at": "2026-08-03T16:19:01.000Z",
      "duration_sec": 241,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.92.154.192",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9107,
        "lon": -74.1175,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-03T16:19:01.000Z"
    }
  },
  {
    "id": "302",
    "record_id": "L-2026-0025-23",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas20@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Jeep",
    "assessor": "Asesor 45",
    "vin": "9BD18024456523450",
    "model": "Modelo 3",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "303",
    "record_id": "L-2026-0025-24",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa21@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Jeep",
    "assessor": "Asesor 45",
    "vin": "9BD99708403180760",
    "model": "Modelo 3",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "304",
    "record_id": "L-2026-0027-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno61@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD32281610068620",
    "model": "Modelo 7",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T10:15:00.000Z",
      "ended_at": "2026-08-12T10:19:00.000Z",
      "duration_sec": 240,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "neutro",
        "text": "Trámites — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.100.60.216",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0599,
        "lon": -73.8102,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T10:19:00.000Z"
    }
  },
  {
    "id": "305",
    "record_id": "L-2026-0027-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey62@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "AUTOMOTOR - MEDELLIN",
    "brand": "Jeep",
    "assessor": "Asesor 13",
    "vin": "9BD28659094686870",
    "model": "Modelo 3",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T18:15:00.000Z",
      "ended_at": "2026-08-25T18:17:33.000Z",
      "duration_sec": 153,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.131.125.202",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8451,
        "lon": -74.4688,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T18:17:33.000Z"
    }
  },
  {
    "id": "306",
    "record_id": "L-2026-0027-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa64@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 22",
    "vin": "9BD99434318402710",
    "model": "Modelo 7",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "307",
    "record_id": "L-2026-0027-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez65@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS MANIZALES",
    "brand": "Fiat",
    "assessor": "Asesor 23",
    "vin": "9BD28005840349390",
    "model": "Modelo 2",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-03T23:15:00.000Z",
      "ended_at": "2026-09-03T23:22:39.000Z",
      "duration_sec": 459,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "neutro",
        "text": "Retoma de usado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.66.65",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3417,
        "lon": -73.9092,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-03T23:22:39.000Z"
    }
  },
  {
    "id": "308",
    "record_id": "L-2026-0027-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres66@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Reindustrias",
    "brand": "Fiat",
    "assessor": "Asesor 59",
    "vin": "9BD70636260596160",
    "model": "Modelo 1",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-31T03:15:00.000Z",
      "ended_at": "2026-08-31T03:18:13.000Z",
      "duration_sec": 193,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.139.114",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4936,
        "lon": -73.8337,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T03:18:13.000Z"
    }
  },
  {
    "id": "309",
    "record_id": "L-2026-0027-8",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa67@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 28",
    "vin": "9BD33955626023660",
    "model": "Modelo 8",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-21T21:15:00.000Z",
      "ended_at": "2026-08-21T21:21:37.000Z",
      "duration_sec": 397,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.12.176.29",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.1042,
        "lon": -74.273,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T21:21:37.000Z"
    }
  },
  {
    "id": "310",
    "record_id": "L-2026-0027-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal68@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Ram",
    "assessor": "Asesor 37",
    "vin": "9BD89000295887010",
    "model": "Modelo 6",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T09:15:00.000Z",
      "delivered_at": "2026-08-26T09:15:00.000Z",
      "expires_at": "2026-09-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-28T00:15:00.000Z",
      "ended_at": "2026-08-28T00:19:59.000Z",
      "duration_sec": 299,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.28.14.150",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5888,
        "lon": -74.2627,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-28T00:19:59.000Z"
    }
  },
  {
    "id": "311",
    "record_id": "L-2026-0027-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Motors Costa - Bogotá",
    "brand": "Jeep",
    "assessor": "Asesor 56",
    "vin": "9BD16747771395880",
    "model": "Modelo 3",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T13:15:00.000Z",
      "ended_at": "2026-08-12T13:21:06.000Z",
      "duration_sec": 366,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "neutro",
        "text": "Cumplimiento del plazo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.34.209.213",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8643,
        "lon": -74.4094,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T13:21:06.000Z"
    }
  },
  {
    "id": "312",
    "record_id": "L-2026-0027-12",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan71@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 22",
    "vin": "9BD46448467420040",
    "model": "Modelo 8",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "313",
    "record_id": "L-2026-0028-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez92@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Jeep",
    "assessor": "Asesor 43",
    "vin": "9BD66543689895410",
    "model": "Modelo 3",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "314",
    "record_id": "L-2026-0028-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva93@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Massy Costa",
    "brand": "Peugeot",
    "assessor": "Asesor 52",
    "vin": "9BD54576446570030",
    "model": "Modelo 8",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "315",
    "record_id": "L-2026-0028-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno94@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES",
    "brand": "Peugeot",
    "assessor": "Asesor 46",
    "vin": "9BD20814497624580",
    "model": "Modelo 8",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-14T12:15:00.000Z",
      "ended_at": "2026-08-14T12:19:08.000Z",
      "duration_sec": 248,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "neutro",
        "text": "Garantía — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.135.201.180",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7128,
        "lon": -74.4261,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-14T12:19:08.000Z"
    }
  },
  {
    "id": "316",
    "record_id": "L-2026-0028-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez95@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "MARCALI",
    "brand": "Peugeot",
    "assessor": "Asesor 50",
    "vin": "9BD56859317464210",
    "model": "Modelo 8",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-07T09:15:00.000Z",
      "delivered_at": "2026-08-07T09:15:00.000Z",
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "317",
    "record_id": "L-2026-0028-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva0@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 38",
    "vin": "9BD46098582967720",
    "model": "Modelo 3",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "318",
    "record_id": "L-2026-0028-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez1@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Jeep",
    "assessor": "Asesor 44",
    "vin": "9BD48409417703200",
    "model": "Modelo 4",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-20T14:15:00.000Z",
      "ended_at": "2026-08-20T14:16:11.000Z",
      "duration_sec": 71,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.158.34.229",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4297,
        "lon": -74.1967,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-20T14:16:11.000Z"
    }
  },
  {
    "id": "319",
    "record_id": "L-2026-0028-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas2@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Peugeot",
    "assessor": "Asesor 47",
    "vin": "9BD93746291546090",
    "model": "Modelo 7",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "320",
    "record_id": "L-2026-0028-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "COMAGRO",
    "brand": "Peugeot",
    "assessor": "Asesor 28",
    "vin": "9BD14611889705230",
    "model": "Modelo 8",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-18T06:15:00.000Z",
      "ended_at": "2026-08-18T06:23:00.000Z",
      "duration_sec": 480,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "neutro",
        "text": "Garantía — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.232.12.207",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5246,
        "lon": -73.7878,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-18T06:23:00.000Z"
    }
  },
  {
    "id": "321",
    "record_id": "L-2026-0028-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "GRUPO DORIAUTOS S.A.S,",
    "brand": "Ram",
    "assessor": "Asesor 44",
    "vin": "",
    "model": "Modelo 5",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "322",
    "record_id": "L-2026-0028-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DISCARIBE",
    "brand": "Jeep",
    "assessor": "Asesor 37",
    "vin": "9BD58856123211720",
    "model": "Modelo 4",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "323",
    "record_id": "L-2026-0028-13",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 22",
    "vin": "9BD28777870360060",
    "model": "Modelo 7",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-21T09:15:00.000Z",
      "ended_at": "2026-08-21T09:22:25.000Z",
      "duration_sec": 445,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "negativo",
        "text": "Asesoramiento — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.90.160.90",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4563,
        "lon": -74.1887,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 111.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T09:22:25.000Z"
    }
  },
  {
    "id": "324",
    "record_id": "L-2026-0028-14",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "DEMCAUTOS Pontevedra",
    "brand": "Ram",
    "assessor": "Asesor 35",
    "vin": "9BD90849679986460",
    "model": "Modelo 6",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T11:15:00.000Z",
      "ended_at": "2026-08-25T11:19:00.000Z",
      "duration_sec": 240,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.4.78.122",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5801,
        "lon": -74.454,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T11:19:00.000Z"
    }
  },
  {
    "id": "325",
    "record_id": "L-2026-0028-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "LOS COCHES - CALI",
    "brand": "Jeep",
    "assessor": "Asesor 47",
    "vin": "9BD97815998170230",
    "model": "Modelo 4",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "326",
    "record_id": "L-2026-0028-16",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "CEIBA MOTORS Pereira",
    "brand": "Fiat",
    "assessor": "Asesor 25",
    "vin": "9BD61627730578210",
    "model": "Modelo 2",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-07T09:15:00.000Z",
      "delivered_at": "2026-08-07T09:15:00.000Z",
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "327",
    "record_id": "L-2026-0028-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "ASTARA",
    "dealer": "Ceiba Motor",
    "brand": "Peugeot",
    "assessor": "Asesor 19",
    "vin": "9BD88773979721420",
    "model": "Modelo 7",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "328",
    "record_id": "L-2026-0029-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez26@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 270",
    "vin": "9BD99625018516380",
    "model": "Modelo 7",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-22T13:15:00.000Z",
      "ended_at": "2026-01-22T13:16:23.000Z",
      "duration_sec": 83,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.65.24.32",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1097,
        "lon": -77.2492,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-22T13:16:23.000Z"
    }
  },
  {
    "id": "329",
    "record_id": "L-2026-0029-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera27@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 272",
    "vin": "9BD93006187129420",
    "model": "Modelo 8",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "330",
    "record_id": "L-2026-0029-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan28@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD38187488710130",
    "model": "Modelo 8",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T06:15:00.000Z",
      "ended_at": "2026-01-14T06:17:23.000Z",
      "duration_sec": 143,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.135.91.9",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8928,
        "lon": -77.0739,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T06:17:23.000Z"
    }
  },
  {
    "id": "331",
    "record_id": "L-2026-0029-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres29@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD33428910416560",
    "model": "Modelo 7",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "332",
    "record_id": "L-2026-0029-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera30@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 271",
    "vin": "9BD56395777622780",
    "model": "Modelo 8",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "333",
    "record_id": "L-2026-0029-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera32@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Multimarkas S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 281",
    "vin": "9BD35512202097090",
    "model": "Modelo 8",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-19T03:15:00.000Z",
      "ended_at": "2026-01-19T03:17:19.000Z",
      "duration_sec": 139,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.217.53",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": true,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8771,
        "lon": -77.3927,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-19T03:17:19.000Z"
    }
  },
  {
    "id": "334",
    "record_id": "L-2026-0030-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez58@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 273",
    "vin": "9BD21088093107250",
    "model": "Modelo 8",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "335",
    "record_id": "L-2026-0030-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas60@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 283",
    "vin": "9BD35040473843500",
    "model": "Modelo 7",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "336",
    "record_id": "L-2026-0030-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega62@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 275",
    "vin": "9BD80316274975940",
    "model": "Modelo 8",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-11T16:15:00.000Z",
      "ended_at": "2026-01-11T16:17:17.000Z",
      "duration_sec": 137,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.6.235.231",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9451,
        "lon": -77.3811,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T16:17:17.000Z"
    }
  },
  {
    "id": "337",
    "record_id": "L-2026-0031-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan88@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD54903234508300",
    "model": "Modelo 7",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-02T01:15:00.000Z",
      "ended_at": "2026-03-02T01:17:26.000Z",
      "duration_sec": 146,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.197.15.62",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.3021,
        "lon": -76.8205,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-02T01:17:26.000Z"
    }
  },
  {
    "id": "338",
    "record_id": "L-2026-0031-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira90@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 285",
    "vin": "9BD13553545431240",
    "model": "Modelo 8",
    "date": "2026-02-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "339",
    "record_id": "L-2026-0031-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre92@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 271",
    "vin": "9BD99933752974780",
    "model": "Modelo 7",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "340",
    "record_id": "L-2026-0032-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera22@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD46117275677010",
    "model": "Modelo 8",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-08T09:15:00.000Z",
      "delivered_at": "2026-02-08T09:15:00.000Z",
      "expires_at": "2026-03-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "341",
    "record_id": "L-2026-0032-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa23@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD90207656906700",
    "model": "Modelo 8",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T05:15:00.000Z",
      "ended_at": "2026-02-11T05:18:04.000Z",
      "duration_sec": 184,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.87.152.160",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9804,
        "lon": -77.3976,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T05:18:04.000Z"
    }
  },
  {
    "id": "342",
    "record_id": "L-2026-0032-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez24@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 273",
    "vin": "9BD97709319173420",
    "model": "Modelo 7",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "343",
    "record_id": "L-2026-0032-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa25@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD47931625736470",
    "model": "Modelo 8",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "344",
    "record_id": "L-2026-0032-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez26@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD39377072625690",
    "model": "Modelo 8",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-04T06:15:00.000Z",
      "ended_at": "2026-03-04T06:22:34.000Z",
      "duration_sec": 454,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.23.229.223",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7324,
        "lon": -77.1181,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-04T06:22:34.000Z"
    }
  },
  {
    "id": "345",
    "record_id": "L-2026-0032-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey27@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD45476189905070",
    "model": "Modelo 8",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-28T09:15:00.000Z",
      "delivered_at": "2026-02-28T09:15:00.000Z",
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "346",
    "record_id": "L-2026-0033-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz53@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 269",
    "vin": "9BD49555395715210",
    "model": "Modelo 8",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "347",
    "record_id": "L-2026-0033-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey55@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 280",
    "vin": "9BD11378060665220",
    "model": "Modelo 8",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-16T22:15:00.000Z",
      "ended_at": "2026-03-16T22:18:31.000Z",
      "duration_sec": 211,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "neutro",
        "text": "Prueba del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.107.94.116",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9227,
        "lon": -76.7913,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 105.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T22:18:31.000Z"
    }
  },
  {
    "id": "348",
    "record_id": "L-2026-0033-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez56@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 269",
    "vin": "9BD51560939001050",
    "model": "Modelo 7",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-17T23:15:00.000Z",
      "ended_at": "2026-03-17T23:19:31.000Z",
      "duration_sec": 271,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "neutro",
        "text": "Proceso entrega — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.145.222.127",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.762,
        "lon": -76.8692,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-17T23:19:31.000Z"
    }
  },
  {
    "id": "349",
    "record_id": "L-2026-0034-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey84@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD76409121437780",
    "model": "Modelo 7",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-30T17:15:00.000Z",
      "ended_at": "2026-03-30T17:19:52.000Z",
      "duration_sec": 292,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.47.143",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.2393,
        "lon": -77.3149,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-30T17:19:52.000Z"
    }
  },
  {
    "id": "350",
    "record_id": "L-2026-0034-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa85@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD50907760205910",
    "model": "Modelo 7",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-20T09:15:00.000Z",
      "delivered_at": "2026-03-20T09:15:00.000Z",
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "351",
    "record_id": "L-2026-0034-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira86@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD75342768809110",
    "model": "Modelo 7",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "352",
    "record_id": "L-2026-0034-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas87@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 275",
    "vin": "9BD88511345219170",
    "model": "Modelo 7",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "353",
    "record_id": "L-2026-0034-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan89@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD14102992886730",
    "model": "Modelo 8",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T19:15:00.000Z",
      "ended_at": "2026-03-31T19:17:14.000Z",
      "duration_sec": 134,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "neutro",
        "text": "Disposición — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.201.35.72",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7323,
        "lon": -76.855,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T19:17:14.000Z"
    }
  },
  {
    "id": "354",
    "record_id": "L-2026-0035-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira18@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 269",
    "vin": "9BD82424167673780",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-20T04:15:00.000Z",
      "ended_at": "2026-04-20T04:18:24.000Z",
      "duration_sec": 204,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.17.209.178",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9208,
        "lon": -77.1503,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-20T04:18:24.000Z"
    }
  },
  {
    "id": "355",
    "record_id": "L-2026-0035-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez20@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 285",
    "vin": "9BD46224421430470",
    "model": "Modelo 7",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "356",
    "record_id": "L-2026-0035-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez21@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 280",
    "vin": "9BD40795628286690",
    "model": "Modelo 7",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "357",
    "record_id": "L-2026-0035-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres22@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD40484293557980",
    "model": "Modelo 8",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": "2026-04-06T09:15:00.000Z",
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "358",
    "record_id": "L-2026-0035-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez23@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 285",
    "vin": "9BD37643909468860",
    "model": "Modelo 7",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-15T12:15:00.000Z",
      "ended_at": "2026-04-15T12:22:10.000Z",
      "duration_sec": 430,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.34.85.157",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8984,
        "lon": -76.9725,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-15T12:22:10.000Z"
    }
  },
  {
    "id": "359",
    "record_id": "L-2026-0036-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez49@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD25264336577870",
    "model": "Modelo 7",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-07T11:15:00.000Z",
      "ended_at": "2026-05-07T11:21:10.000Z",
      "duration_sec": 370,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "neutro",
        "text": "Presupuesto - cotización — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.243.164.165",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.4308,
        "lon": -77.2233,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-07T11:21:10.000Z"
    }
  },
  {
    "id": "360",
    "record_id": "L-2026-0036-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 275",
    "vin": "9BD46219272192420",
    "model": "Modelo 7",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "361",
    "record_id": "L-2026-0036-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina51@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 283",
    "vin": "9BD73907376753260",
    "model": "Modelo 7",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T09:15:00.000Z",
      "ended_at": "2026-04-25T09:18:44.000Z",
      "duration_sec": 224,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.164.127",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7645,
        "lon": -77.3466,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T09:18:44.000Z"
    }
  },
  {
    "id": "362",
    "record_id": "L-2026-0036-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva53@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD83751314341170",
    "model": "Modelo 8",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "363",
    "record_id": "L-2026-0036-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez54@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD31690408744170",
    "model": "Modelo 7",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "364",
    "record_id": "L-2026-0037-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal80@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 267",
    "vin": "9BD86125292816310",
    "model": "Modelo 8",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T15:15:00.000Z",
      "ended_at": "2026-05-31T15:19:02.000Z",
      "duration_sec": 242,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.59.25",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.2515,
        "lon": -76.8551,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T15:19:02.000Z"
    }
  },
  {
    "id": "365",
    "record_id": "L-2026-0037-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega81@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD69308233923810",
    "model": "Modelo 8",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "366",
    "record_id": "L-2026-0037-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa82@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 267",
    "vin": "9BD38506684316130",
    "model": "Modelo 8",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "367",
    "record_id": "L-2026-0037-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey83@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 269",
    "vin": "9BD35276471364240",
    "model": "Modelo 7",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-04T09:15:00.000Z",
      "delivered_at": "2026-06-04T09:15:00.000Z",
      "expires_at": "2026-06-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-05T13:15:00.000Z",
      "ended_at": "2026-06-05T13:18:56.000Z",
      "duration_sec": 236,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.67.37.230",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.701,
        "lon": -76.8885,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-05T13:18:56.000Z"
    }
  },
  {
    "id": "368",
    "record_id": "L-2026-0037-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa84@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 271",
    "vin": "9BD81254647707780",
    "model": "Modelo 7",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-28T01:15:00.000Z",
      "ended_at": "2026-05-28T01:21:27.000Z",
      "duration_sec": 387,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.205.36.197",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1679,
        "lon": -77.4364,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-28T01:21:27.000Z"
    }
  },
  {
    "id": "369",
    "record_id": "L-2026-0037-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres85@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 286",
    "vin": "9BD87437112764970",
    "model": "Modelo 7",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "370",
    "record_id": "L-2026-0038-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz15@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD57331208938270",
    "model": "Modelo 8",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T18:15:00.000Z",
      "ended_at": "2026-05-31T18:21:24.000Z",
      "duration_sec": 384,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.55.166.27",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1417,
        "lon": -76.7451,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T18:21:24.000Z"
    }
  },
  {
    "id": "371",
    "record_id": "L-2026-0038-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez16@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 273",
    "vin": "9BD63037274202420",
    "model": "Modelo 7",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "372",
    "record_id": "L-2026-0038-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina18@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD20023471190690",
    "model": "Modelo 7",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-07T09:15:00.000Z",
      "delivered_at": "2026-05-07T09:15:00.000Z",
      "expires_at": "2026-05-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-10T07:15:00.000Z",
      "ended_at": "2026-05-10T07:18:27.000Z",
      "duration_sec": 207,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.162.149.246",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9402,
        "lon": -76.7515,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-10T07:18:27.000Z"
    }
  },
  {
    "id": "373",
    "record_id": "L-2026-0038-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez19@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD98417528627270",
    "model": "Modelo 8",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "374",
    "record_id": "L-2026-0039-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres45@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 267",
    "vin": "9BD72493864785350",
    "model": "Modelo 8",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-02T22:15:00.000Z",
      "ended_at": "2026-07-02T22:21:00.000Z",
      "duration_sec": 360,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "neutro",
        "text": "Financiamiento o banco — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.49.203.88",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7901,
        "lon": -77.0228,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-02T22:21:00.000Z"
    }
  },
  {
    "id": "375",
    "record_id": "L-2026-0039-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno46@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD10217228552720",
    "model": "Modelo 7",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T06:15:00.000Z",
      "ended_at": "2026-06-10T06:18:00.000Z",
      "duration_sec": 180,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "neutro",
        "text": "Documentación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.13.100.93",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.3326,
        "lon": -77.2037,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T06:18:00.000Z"
    }
  },
  {
    "id": "376",
    "record_id": "L-2026-0039-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz47@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 272",
    "vin": "9BD77094388976330",
    "model": "Modelo 7",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "377",
    "record_id": "L-2026-0039-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas49@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 270",
    "vin": "9BD23761837659040",
    "model": "Modelo 7",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-13T18:15:00.000Z",
      "ended_at": "2026-06-13T18:17:59.000Z",
      "duration_sec": 179,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "negativo",
        "text": "Falla técnica del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.88.85.183",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.3601,
        "lon": -77.4274,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-13T18:17:59.000Z"
    }
  },
  {
    "id": "378",
    "record_id": "L-2026-0039-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz50@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Astara Perú Retail S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 272",
    "vin": "9BD70717837747700",
    "model": "Modelo 7",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "379",
    "record_id": "L-2026-0040-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez76@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD65535671631110",
    "model": "Modelo 8",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "380",
    "record_id": "L-2026-0040-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera77@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 273",
    "vin": "9BD16815168304200",
    "model": "Modelo 7",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "381",
    "record_id": "L-2026-0040-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre79@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD26895166074430",
    "model": "Modelo 7",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "382",
    "record_id": "L-2026-0040-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez80@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD52817402850910",
    "model": "Modelo 7",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "383",
    "record_id": "L-2026-0040-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz81@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 273",
    "vin": "9BD24508047749110",
    "model": "Modelo 7",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "384",
    "record_id": "L-2026-0041-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal12@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Multimarkas S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 282",
    "vin": "9BD93637108058140",
    "model": "Modelo 8",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "385",
    "record_id": "L-2026-0041-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva13@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 279",
    "vin": "9BD48335434546290",
    "model": "Modelo 8",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "386",
    "record_id": "L-2026-0041-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez14@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 286",
    "vin": "9BD36822380702090",
    "model": "Modelo 8",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T16:15:00.000Z",
      "ended_at": "2026-07-11T16:18:53.000Z",
      "duration_sec": 233,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.102.40.156",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.304,
        "lon": -77.0845,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T16:18:53.000Z"
    }
  },
  {
    "id": "387",
    "record_id": "L-2026-0041-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz15@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 267",
    "vin": "9BD10505569731650",
    "model": "Modelo 8",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "388",
    "record_id": "L-2026-0042-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira41@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 275",
    "vin": "9BD50523881293360",
    "model": "Modelo 8",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-19T13:15:00.000Z",
      "ended_at": "2026-07-19T13:17:53.000Z",
      "duration_sec": 173,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "negativo",
        "text": "Problemas solucionados — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.80.24.101",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.3986,
        "lon": -76.6842,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-19T13:17:53.000Z"
    }
  },
  {
    "id": "389",
    "record_id": "L-2026-0042-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal43@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD18066138199830",
    "model": "Modelo 8",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-28T15:15:00.000Z",
      "ended_at": "2026-07-28T15:17:25.000Z",
      "duration_sec": 145,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "neutro",
        "text": "Limpieza — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.196.13.100",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7852,
        "lon": -76.8072,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-28T15:17:25.000Z"
    }
  },
  {
    "id": "390",
    "record_id": "L-2026-0042-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega45@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD34341760217080",
    "model": "Modelo 8",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "391",
    "record_id": "L-2026-0042-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan46@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 276",
    "vin": "9BD93540752235700",
    "model": "Modelo 7",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "392",
    "record_id": "L-2026-0043-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez72@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 279",
    "vin": "9BD42582737274490",
    "model": "Modelo 7",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "393",
    "record_id": "L-2026-0043-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez73@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Gacsa Perú S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 278",
    "vin": "9BD49066100790170",
    "model": "Modelo 8",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "394",
    "record_id": "L-2026-0043-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez74@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Multimarkas S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 282",
    "vin": "9BD79643995896870",
    "model": "Modelo 7",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-24T08:15:00.000Z",
      "ended_at": "2026-08-24T08:18:36.000Z",
      "duration_sec": 216,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.201.57.17",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1955,
        "lon": -76.8007,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-24T08:18:36.000Z"
    }
  },
  {
    "id": "395",
    "record_id": "L-2026-0043-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez75@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 280",
    "vin": "9BD38984415897260",
    "model": "Modelo 7",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "396",
    "record_id": "L-2026-0043-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa76@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Alesse S.A.C. - Taller Peugeot La Molina (Camacho)",
    "brand": "Peugeot",
    "assessor": "Asesor 269",
    "vin": "9BD18342437172090",
    "model": "Modelo 8",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T09:15:00.000Z",
      "delivered_at": "2026-08-26T09:15:00.000Z",
      "expires_at": "2026-09-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "397",
    "record_id": "L-2026-0043-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey77@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Interamericana Trujillo S.A.",
    "brand": "Peugeot",
    "assessor": "Asesor 280",
    "vin": "9BD65902422449400",
    "model": "Modelo 7",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "398",
    "record_id": "L-2026-0044-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez6@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD12511367228390",
    "model": "Modelo 8",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T05:15:00.000Z",
      "ended_at": "2026-08-13T05:17:02.000Z",
      "duration_sec": 122,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.242.73.245",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.3525,
        "lon": -76.8226,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-13T05:17:02.000Z"
    }
  },
  {
    "id": "399",
    "record_id": "L-2026-0044-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega7@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 283",
    "vin": "9BD36736675908810",
    "model": "Modelo 8",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-16T11:15:00.000Z",
      "ended_at": "2026-08-16T11:16:11.000Z",
      "duration_sec": 71,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.139.195.163",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9678,
        "lon": -77.0694,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-16T11:16:11.000Z"
    }
  },
  {
    "id": "400",
    "record_id": "L-2026-0044-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa8@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "FRANCIA MOTORS - Taller Peugeot Surquillo",
    "brand": "Peugeot",
    "assessor": "Asesor 275",
    "vin": "9BD30909706766030",
    "model": "Modelo 7",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-13T09:15:00.000Z",
      "delivered_at": "2026-08-13T09:15:00.000Z",
      "expires_at": "2026-09-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "401",
    "record_id": "L-2026-0044-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez9@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Autoland S.A.C.",
    "brand": "Peugeot",
    "assessor": "Asesor 274",
    "vin": "9BD10784579237520",
    "model": "Modelo 8",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "402",
    "record_id": "L-2026-0044-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega10@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 283",
    "vin": "9BD71933101424680",
    "model": "Modelo 7",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-15T02:15:00.000Z",
      "ended_at": "2026-08-15T02:15:16.000Z",
      "duration_sec": 16,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.62.79.112",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -12.04,
        "lon": -77.04,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 1.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-15T02:15:16.000Z"
    }
  },
  {
    "id": "403",
    "record_id": "L-2026-0044-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina11@ejemplo.com",
    "country": "PERU",
    "importer": "ASTARA",
    "dealer": "Perumotor - Taller Peugeot Arequipa",
    "brand": "Peugeot",
    "assessor": "Asesor 284",
    "vin": "9BD75026724357930",
    "model": "Modelo 7",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "404",
    "record_id": "L-2026-0045-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres37@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN STA RITA",
    "brand": "Citroën",
    "assessor": "Asesor 248",
    "vin": "9BD78698414414660",
    "model": "Modelo 10",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "405",
    "record_id": "L-2026-0045-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno38@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD43332578530500",
    "model": "Modelo 8",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-15T09:15:00.000Z",
      "ended_at": "2026-01-15T09:15:38.000Z",
      "duration_sec": 38,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.171.231.198",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -25.28,
        "lon": -57.63,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.2,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-15T09:15:38.000Z"
    }
  },
  {
    "id": "406",
    "record_id": "L-2026-0045-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz40@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD13987414138450",
    "model": "Modelo 10",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-07T09:15:00.000Z",
      "delivered_at": "2026-01-07T09:15:00.000Z",
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "407",
    "record_id": "L-2026-0045-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez41@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD32350626039500",
    "model": "Modelo 8",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T07:15:00.000Z",
      "ended_at": "2026-01-14T07:17:36.000Z",
      "duration_sec": 156,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.212.201.126",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4418,
        "lon": -57.6174,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T07:17:36.000Z"
    }
  },
  {
    "id": "408",
    "record_id": "L-2026-0045-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey42@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 242",
    "vin": "9BD78922799617150",
    "model": "Modelo 9",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "409",
    "record_id": "L-2026-0046-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez68@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 244",
    "vin": "9BD32618292274130",
    "model": "Modelo 9",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "410",
    "record_id": "L-2026-0046-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro70@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD39814951000500",
    "model": "Modelo 7",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-24T18:15:00.000Z",
      "ended_at": "2026-01-24T18:18:35.000Z",
      "duration_sec": 215,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.161.4.84",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.385,
        "lon": -57.4151,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-24T18:18:35.000Z"
    }
  },
  {
    "id": "411",
    "record_id": "L-2026-0046-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez72@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 241",
    "vin": "9BD12410607828250",
    "model": "Modelo 10",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "412",
    "record_id": "L-2026-0046-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz73@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 244",
    "vin": "9BD64211662919020",
    "model": "Modelo 10",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-30T13:15:00.000Z",
      "ended_at": "2026-01-30T13:19:09.000Z",
      "duration_sec": 249,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.96.33.247",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.6354,
        "lon": -58.0135,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-30T13:19:09.000Z"
    }
  },
  {
    "id": "413",
    "record_id": "L-2026-0047-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez2@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Peugeot ASUNCION",
    "brand": "Peugeot",
    "assessor": "Asesor 250",
    "vin": "9BD77718532279580",
    "model": "Modelo 8",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "414",
    "record_id": "L-2026-0047-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega3@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 241",
    "vin": "9BD42860414244380",
    "model": "Modelo 9",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "415",
    "record_id": "L-2026-0047-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz5@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 251",
    "vin": "9BD68177245935830",
    "model": "Modelo 8",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "416",
    "record_id": "L-2026-0047-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva6@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 245",
    "vin": "9BD93296485652810",
    "model": "Modelo 9",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "417",
    "record_id": "L-2026-0047-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira7@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Peugeot ASUNCION",
    "brand": "Peugeot",
    "assessor": "Asesor 249",
    "vin": "9BD25923923736220",
    "model": "Modelo 8",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": "2026-03-04T09:15:00.000Z",
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "418",
    "record_id": "L-2026-0048-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan33@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD64155497408690",
    "model": "Modelo 7",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "419",
    "record_id": "L-2026-0048-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz34@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD62544206907330",
    "model": "Modelo 10",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-23T07:15:00.000Z",
      "ended_at": "2026-02-23T07:18:11.000Z",
      "duration_sec": 191,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.138.234.235",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9437,
        "lon": -57.4153,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T07:18:11.000Z"
    }
  },
  {
    "id": "420",
    "record_id": "L-2026-0048-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez35@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Peugeot",
    "assessor": "Asesor 241",
    "vin": "9BD52092279884500",
    "model": "Modelo 7",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "421",
    "record_id": "L-2026-0048-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas36@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 251",
    "vin": "9BD63683822613450",
    "model": "Modelo 7",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "422",
    "record_id": "L-2026-0048-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez37@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD95923648089640",
    "model": "Modelo 10",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-10T17:15:00.000Z",
      "ended_at": "2026-02-10T17:21:32.000Z",
      "duration_sec": 392,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.205.236.202",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.2238,
        "lon": -57.9938,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-10T17:21:32.000Z"
    }
  },
  {
    "id": "423",
    "record_id": "L-2026-0048-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez38@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD57920060876920",
    "model": "Modelo 7",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "424",
    "record_id": "L-2026-0049-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez64@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD35528421234500",
    "model": "Modelo 10",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "425",
    "record_id": "L-2026-0049-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez67@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Peugeot",
    "assessor": "Asesor 241",
    "vin": "9BD89922013072060",
    "model": "Modelo 7",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "426",
    "record_id": "L-2026-0049-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey68@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 243",
    "vin": "9BD64830147127380",
    "model": "Modelo 9",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "427",
    "record_id": "L-2026-0050-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina95@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Peugeot",
    "assessor": "Asesor 242",
    "vin": "9BD72838792108650",
    "model": "Modelo 7",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "428",
    "record_id": "L-2026-0050-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega96@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD56087302315150",
    "model": "Modelo 8",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-27T22:15:00.000Z",
      "ended_at": "2026-03-27T22:17:53.000Z",
      "duration_sec": 173,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.214.223.227",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.6249,
        "lon": -57.6501,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T22:17:53.000Z"
    }
  },
  {
    "id": "429",
    "record_id": "L-2026-0050-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal0@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 242",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T16:15:00.000Z",
      "ended_at": "2026-03-12T16:19:45.000Z",
      "duration_sec": 285,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "negativo",
        "text": "Medio de pago — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.190.224",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4106,
        "lon": -57.2882,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T16:19:45.000Z"
    }
  },
  {
    "id": "430",
    "record_id": "L-2026-0050-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez1@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Peugeot",
    "assessor": "Asesor 241",
    "vin": "9BD91721126462240",
    "model": "Modelo 8",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "431",
    "record_id": "L-2026-0050-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez3@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD65264619324290",
    "model": "Modelo 7",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-29T17:15:00.000Z",
      "ended_at": "2026-03-29T17:16:03.000Z",
      "duration_sec": 63,
      "progress": 3,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.13.208.32",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.5143,
        "lon": -57.7465,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 25
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T17:16:03.000Z"
    }
  },
  {
    "id": "432",
    "record_id": "L-2026-0051-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz29@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 242",
    "vin": "9BD50981524209310",
    "model": "Modelo 10",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T11:15:00.000Z",
      "ended_at": "2026-04-25T11:15:21.000Z",
      "duration_sec": 21,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.101.148.41",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -25.28,
        "lon": -57.63,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-25T11:15:21.000Z"
    }
  },
  {
    "id": "433",
    "record_id": "L-2026-0051-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez30@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Citroën",
    "assessor": "Asesor 242",
    "vin": "9BD71810387810430",
    "model": "Modelo 10",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "434",
    "record_id": "L-2026-0051-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey33@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD90791336745160",
    "model": "Modelo 7",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "435",
    "record_id": "L-2026-0052-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa60@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 243",
    "vin": "9BD24898478194550",
    "model": "Modelo 9",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "436",
    "record_id": "L-2026-0052-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz61@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 251",
    "vin": "9BD29362072519290",
    "model": "Modelo 8",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-12T21:15:00.000Z",
      "ended_at": "2026-04-12T21:15:49.000Z",
      "duration_sec": 49,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.136.14.96",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -25.28,
        "lon": -57.63,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 4.1,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-12T21:15:49.000Z"
    }
  },
  {
    "id": "437",
    "record_id": "L-2026-0052-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro62@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CENTRO PEUGEOT & CITROËN",
    "brand": "Peugeot",
    "assessor": "Asesor 241",
    "vin": "9BD89158480733040",
    "model": "Modelo 8",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "438",
    "record_id": "L-2026-0052-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa63@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 254",
    "vin": "9BD42335797532590",
    "model": "Modelo 7",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-22T03:15:00.000Z",
      "ended_at": "2026-04-22T03:17:04.000Z",
      "duration_sec": 124,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "negativo",
        "text": "Sucio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.250.127",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9643,
        "lon": -57.9431,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-22T03:17:04.000Z"
    }
  },
  {
    "id": "439",
    "record_id": "L-2026-0052-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez64@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD50831105602630",
    "model": "Modelo 9",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "440",
    "record_id": "L-2026-0052-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez65@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 251",
    "vin": "9BD57618936042400",
    "model": "Modelo 7",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "441",
    "record_id": "L-2026-0053-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez93@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 243",
    "vin": "9BD46046913399550",
    "model": "Modelo 9",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "442",
    "record_id": "L-2026-0053-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina96@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD55488728559200",
    "model": "Modelo 8",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T10:15:00.000Z",
      "ended_at": "2026-05-29T10:21:27.000Z",
      "duration_sec": 387,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.230.181.241",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.655,
        "lon": -57.7793,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T10:21:27.000Z"
    }
  },
  {
    "id": "443",
    "record_id": "L-2026-0055-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez56@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 244",
    "vin": "9BD34990033770340",
    "model": "Modelo 10",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-14T12:15:00.000Z",
      "ended_at": "2026-06-14T12:19:24.000Z",
      "duration_sec": 264,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "neutro",
        "text": "Estado del local — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.141.16.149",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.5428,
        "lon": -57.4504,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-14T12:19:24.000Z"
    }
  },
  {
    "id": "444",
    "record_id": "L-2026-0055-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro57@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD60149630947400",
    "model": "Modelo 10",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "445",
    "record_id": "L-2026-0055-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez58@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD95368091421480",
    "model": "Modelo 7",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-14T06:15:00.000Z",
      "ended_at": "2026-06-14T06:20:37.000Z",
      "duration_sec": 337,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.20.174.134",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4681,
        "lon": -57.2461,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-14T06:20:37.000Z"
    }
  },
  {
    "id": "446",
    "record_id": "L-2026-0055-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega59@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 253",
    "vin": "9BD79827264713740",
    "model": "Modelo 8",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "447",
    "record_id": "L-2026-0055-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre60@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD94977021035290",
    "model": "Modelo 10",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "448",
    "record_id": "L-2026-0056-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira87@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Peugeot ASUNCION",
    "brand": "Peugeot",
    "assessor": "Asesor 250",
    "vin": "9BD23216337710850",
    "model": "Modelo 7",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-26T15:15:00.000Z",
      "ended_at": "2026-07-26T15:22:55.000Z",
      "duration_sec": 475,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.84.143",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.2817,
        "lon": -57.4783,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-26T15:22:55.000Z"
    }
  },
  {
    "id": "449",
    "record_id": "L-2026-0056-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva88@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 245",
    "vin": "9BD83511236860030",
    "model": "Modelo 9",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": "2026-07-11T09:15:00.000Z",
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "450",
    "record_id": "L-2026-0056-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega89@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD27614646848130",
    "model": "Modelo 10",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "451",
    "record_id": "L-2026-0056-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez90@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN STA RITA",
    "brand": "Citroën",
    "assessor": "Asesor 247",
    "vin": "9BD26011272927770",
    "model": "Modelo 9",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "452",
    "record_id": "L-2026-0056-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz91@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN STA RITA",
    "brand": "Citroën",
    "assessor": "Asesor 248",
    "vin": "9BD60772371866690",
    "model": "Modelo 10",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "453",
    "record_id": "L-2026-0058-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez52@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Peugeot ASUNCION",
    "brand": "Peugeot",
    "assessor": "Asesor 250",
    "vin": "9BD42944320368390",
    "model": "Modelo 8",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-03T10:15:00.000Z",
      "ended_at": "2026-09-03T10:18:34.000Z",
      "duration_sec": 214,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "neutro",
        "text": "A falta de vehículo o accesorios — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.224.117.127",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.1263,
        "lon": -57.8495,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-03T10:18:34.000Z"
    }
  },
  {
    "id": "454",
    "record_id": "L-2026-0058-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno53@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN STA RITA",
    "brand": "Citroën",
    "assessor": "Asesor 248",
    "vin": "9BD44400555336650",
    "model": "Modelo 9",
    "date": "2026-08-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T16:15:00.000Z",
      "ended_at": "2026-08-13T16:15:47.000Z",
      "duration_sec": 47,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.143.70.40",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -25.28,
        "lon": -57.63,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 5.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-13T16:15:47.000Z"
    }
  },
  {
    "id": "455",
    "record_id": "L-2026-0058-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno54@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN STA RITA",
    "brand": "Citroën",
    "assessor": "Asesor 247",
    "vin": "9BD58225231938050",
    "model": "Modelo 10",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T01:15:00.000Z",
      "ended_at": "2026-08-12T01:20:35.000Z",
      "duration_sec": 335,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.226.52.5",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4518,
        "lon": -57.383,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T01:20:35.000Z"
    }
  },
  {
    "id": "456",
    "record_id": "L-2026-0058-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez55@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT CDE",
    "brand": "Peugeot",
    "assessor": "Asesor 252",
    "vin": "9BD77394921274950",
    "model": "Modelo 8",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T23:15:00.000Z",
      "ended_at": "2026-08-26T23:21:48.000Z",
      "duration_sec": 408,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.64.154.126",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.6256,
        "lon": -57.554,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T23:21:48.000Z"
    }
  },
  {
    "id": "457",
    "record_id": "L-2026-0058-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega56@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD14410156940440",
    "model": "Modelo 10",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "458",
    "record_id": "L-2026-0058-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas57@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 246",
    "vin": "9BD96785030675930",
    "model": "Modelo 10",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T05:15:00.000Z",
      "ended_at": "2026-08-12T05:18:21.000Z",
      "duration_sec": 201,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.204.9.117",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.0074,
        "lon": -57.431,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T05:18:21.000Z"
    }
  },
  {
    "id": "459",
    "record_id": "L-2026-0059-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno83@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "Citroën ASUNCION",
    "brand": "Citroën",
    "assessor": "Asesor 244",
    "vin": "9BD12718868410760",
    "model": "Modelo 10",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "460",
    "record_id": "L-2026-0059-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez85@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "CITROËN CDE",
    "brand": "Citroën",
    "assessor": "Asesor 245",
    "vin": "9BD60166196291210",
    "model": "Modelo 9",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "461",
    "record_id": "L-2026-0059-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez87@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "AUTOMAQ",
    "dealer": "PEUGEOT QUICK SERVICE",
    "brand": "Peugeot",
    "assessor": "Asesor 254",
    "vin": "9BD75242570698140",
    "model": "Modelo 8",
    "date": "2026-08-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "462",
    "record_id": "L-2026-0060-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno17@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 129",
    "vin": "9BD83498703158940",
    "model": "Modelo 2",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "463",
    "record_id": "L-2026-0060-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz18@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 132",
    "vin": "9BD73250086431680",
    "model": "Modelo 5",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "464",
    "record_id": "L-2026-0060-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira19@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 130",
    "vin": "9BD28408422963990",
    "model": "Modelo 4",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "465",
    "record_id": "L-2026-0060-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina20@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD59358986215070",
    "model": "Modelo 2",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "466",
    "record_id": "L-2026-0060-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz21@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 131",
    "vin": "9BD50331954225290",
    "model": "Modelo 6",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "467",
    "record_id": "L-2026-0060-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey22@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD29391538734180",
    "model": "Modelo 1",
    "date": "2026-01-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "468",
    "record_id": "L-2026-0061-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez49@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD94027625181840",
    "model": "Modelo 2",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "469",
    "record_id": "L-2026-0061-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Jeep",
    "assessor": "Asesor 128",
    "vin": "9BD11662318035720",
    "model": "Modelo 4",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "470",
    "record_id": "L-2026-0061-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez51@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD67705967321860",
    "model": "Modelo 1",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "471",
    "record_id": "L-2026-0061-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez53@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 129",
    "vin": "9BD40759194087570",
    "model": "Modelo 2",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-17T22:15:00.000Z",
      "ended_at": "2026-01-17T22:21:55.000Z",
      "duration_sec": 415,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.220.239.76",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0595,
        "lon": -84.1971,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-17T22:21:55.000Z"
    }
  },
  {
    "id": "472",
    "record_id": "L-2026-0062-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa79@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 125",
    "vin": "9BD64544266285990",
    "model": "Modelo 6",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-19T09:15:00.000Z",
      "delivered_at": "2026-02-19T09:15:00.000Z",
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T16:15:00.000Z",
      "ended_at": "2026-02-20T16:18:46.000Z",
      "duration_sec": 226,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.18.28",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.034,
        "lon": -84.4276,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-20T16:18:46.000Z"
    }
  },
  {
    "id": "473",
    "record_id": "L-2026-0062-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez80@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD95106779563080",
    "model": "Modelo 3",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T16:15:00.000Z",
      "ended_at": "2026-02-11T16:21:54.000Z",
      "duration_sec": 414,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "negativo",
        "text": "Consultas — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.2.3.106",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6297,
        "lon": -83.8461,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T16:21:54.000Z"
    }
  },
  {
    "id": "474",
    "record_id": "L-2026-0062-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro81@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD55866802133870",
    "model": "Modelo 2",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "475",
    "record_id": "L-2026-0062-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz82@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD44466013463330",
    "model": "Modelo 2",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T14:15:00.000Z",
      "ended_at": "2026-02-24T14:19:49.000Z",
      "duration_sec": 289,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.189.122",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2061,
        "lon": -84.4241,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T14:19:49.000Z"
    }
  },
  {
    "id": "476",
    "record_id": "L-2026-0062-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez83@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Jeep",
    "assessor": "Asesor 132",
    "vin": "9BD63096890735480",
    "model": "Modelo 3",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "477",
    "record_id": "L-2026-0062-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina84@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 132",
    "vin": "9BD69149706337780",
    "model": "Modelo 5",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "478",
    "record_id": "L-2026-0063-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega13@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 130",
    "vin": "9BD47681257332500",
    "model": "Modelo 3",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "479",
    "record_id": "L-2026-0063-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez14@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD18418638548970",
    "model": "Modelo 3",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "480",
    "record_id": "L-2026-0063-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva15@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Fiat",
    "assessor": "Asesor 128",
    "vin": "9BD60527983171890",
    "model": "Modelo 2",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "481",
    "record_id": "L-2026-0063-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez16@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 129",
    "vin": "9BD57833287105170",
    "model": "Modelo 6",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "482",
    "record_id": "L-2026-0063-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez17@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Fiat",
    "assessor": "Asesor 128",
    "vin": "9BD46005444723240",
    "model": "Modelo 2",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-13T13:15:00.000Z",
      "ended_at": "2026-02-13T13:18:14.000Z",
      "duration_sec": 194,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.45.195.103",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.5638,
        "lon": -83.7459,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-13T13:18:14.000Z"
    }
  },
  {
    "id": "483",
    "record_id": "L-2026-0063-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega18@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD97292635472320",
    "model": "Modelo 2",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "484",
    "record_id": "L-2026-0064-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre44@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 132",
    "vin": "9BD53053683274470",
    "model": "Modelo 5",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T20:15:00.000Z",
      "ended_at": "2026-03-16T20:21:16.000Z",
      "duration_sec": 376,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.170.202.166",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0947,
        "lon": -84.4704,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T20:21:16.000Z"
    }
  },
  {
    "id": "485",
    "record_id": "L-2026-0064-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey47@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 126",
    "vin": "9BD15693721048560",
    "model": "Modelo 4",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "486",
    "record_id": "L-2026-0064-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira48@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 130",
    "vin": "9BD88532842682970",
    "model": "Modelo 5",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "487",
    "record_id": "L-2026-0064-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera49@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD12792724140740",
    "model": "Modelo 2",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-07T11:15:00.000Z",
      "ended_at": "2026-03-07T11:20:08.000Z",
      "duration_sec": 308,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "neutro",
        "text": "Proceso entrega — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.107.87.233",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.183,
        "lon": -84.4604,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-07T11:20:08.000Z"
    }
  },
  {
    "id": "488",
    "record_id": "L-2026-0065-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas75@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 130",
    "vin": "9BD53348059866980",
    "model": "Modelo 3",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-23T21:15:00.000Z",
      "ended_at": "2026-03-23T21:21:39.000Z",
      "duration_sec": 399,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.33.98.43",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.5339,
        "lon": -84.2361,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-23T21:21:39.000Z"
    }
  },
  {
    "id": "489",
    "record_id": "L-2026-0065-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro76@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Fiat",
    "assessor": "Asesor 127",
    "vin": "9BD75972506002690",
    "model": "Modelo 1",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-25T19:15:00.000Z",
      "ended_at": "2026-03-25T19:20:34.000Z",
      "duration_sec": 334,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.33.53.26",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3269,
        "lon": -84.3286,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T19:20:34.000Z"
    }
  },
  {
    "id": "490",
    "record_id": "L-2026-0065-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez77@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Ram",
    "assessor": "Asesor 127",
    "vin": "9BD74102832060890",
    "model": "Modelo 6",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "491",
    "record_id": "L-2026-0065-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas79@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 130",
    "vin": "9BD86057823659290",
    "model": "Modelo 6",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "492",
    "record_id": "L-2026-0065-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas80@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 129",
    "vin": "9BD69396089122130",
    "model": "Modelo 1",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T02:15:00.000Z",
      "ended_at": "2026-03-31T02:18:28.000Z",
      "duration_sec": 208,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.52.125.215",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.7756,
        "lon": -84.131,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T02:18:28.000Z"
    }
  },
  {
    "id": "493",
    "record_id": "L-2026-0066-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa10@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD32113206202590",
    "model": "Modelo 1",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T01:15:00.000Z",
      "ended_at": "2026-04-23T01:16:26.000Z",
      "duration_sec": 86,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.107.52.24",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9085,
        "lon": -84.2748,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T01:16:26.000Z"
    }
  },
  {
    "id": "494",
    "record_id": "L-2026-0066-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera11@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 130",
    "vin": "9BD17375407906090",
    "model": "Modelo 6",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "495",
    "record_id": "L-2026-0066-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina12@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD72196511259660",
    "model": "Modelo 2",
    "date": "2026-04-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-27T17:15:00.000Z",
      "ended_at": "2026-04-27T17:18:51.000Z",
      "duration_sec": 231,
      "progress": 4,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.183.34.75",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.7904,
        "lon": -84.0012,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 57.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 44
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-27T17:18:51.000Z"
    }
  },
  {
    "id": "496",
    "record_id": "L-2026-0066-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz13@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 130",
    "vin": "9BD92466785429490",
    "model": "Modelo 3",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "497",
    "record_id": "L-2026-0066-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz14@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD24151711672150",
    "model": "Modelo 4",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "498",
    "record_id": "L-2026-0067-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa40@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD84550694388530",
    "model": "Modelo 1",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-17T10:15:00.000Z",
      "ended_at": "2026-04-17T10:17:09.000Z",
      "duration_sec": 129,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.224.55.88",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.7265,
        "lon": -84.2808,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-17T10:17:09.000Z"
    }
  },
  {
    "id": "499",
    "record_id": "L-2026-0067-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira41@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD26859558450880",
    "model": "Modelo 2",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-04T17:15:00.000Z",
      "ended_at": "2026-05-04T17:21:30.000Z",
      "duration_sec": 390,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.178.208.32",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.8567,
        "lon": -84.2869,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T17:21:30.000Z"
    }
  },
  {
    "id": "500",
    "record_id": "L-2026-0067-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira42@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Ram",
    "assessor": "Asesor 127",
    "vin": "9BD87741484484730",
    "model": "Modelo 5",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": "2026-04-06T09:15:00.000Z",
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-07T00:15:00.000Z",
      "ended_at": "2026-04-07T00:19:54.000Z",
      "duration_sec": 294,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "neutro",
        "text": "Recepción del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.135.233.13",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.5611,
        "lon": -84.0985,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-07T00:19:54.000Z"
    }
  },
  {
    "id": "501",
    "record_id": "L-2026-0067-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira43@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD45022881315930",
    "model": "Modelo 3",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "502",
    "record_id": "L-2026-0067-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre45@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 126",
    "vin": "9BD97771757652900",
    "model": "Modelo 3",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "503",
    "record_id": "L-2026-0068-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan71@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 130",
    "vin": "9BD90256461738960",
    "model": "Modelo 4",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "504",
    "record_id": "L-2026-0068-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno72@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD30673920923650",
    "model": "Modelo 2",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "505",
    "record_id": "L-2026-0068-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas74@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD95709283848590",
    "model": "Modelo 2",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "506",
    "record_id": "L-2026-0068-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera76@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Jeep",
    "assessor": "Asesor 132",
    "vin": "9BD16253119575600",
    "model": "Modelo 3",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "507",
    "record_id": "L-2026-0069-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera5@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 129",
    "vin": "9BD51922401663390",
    "model": "Modelo 2",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "508",
    "record_id": "L-2026-0069-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz6@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD51007145414870",
    "model": "Modelo 2",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "509",
    "record_id": "L-2026-0069-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro7@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Jeep",
    "assessor": "Asesor 128",
    "vin": "9BD89960756873210",
    "model": "Modelo 4",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-06T09:15:00.000Z",
      "delivered_at": "2026-06-06T09:15:00.000Z",
      "expires_at": "2026-06-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "510",
    "record_id": "L-2026-0069-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez8@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD64660248963430",
    "model": "Modelo 3",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "511",
    "record_id": "L-2026-0069-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez9@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 126",
    "vin": "9BD90426362380360",
    "model": "Modelo 3",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "512",
    "record_id": "L-2026-0069-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa10@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 129",
    "vin": "9BD92008997579810",
    "model": "Modelo 3",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": "2026-05-09T09:15:00.000Z",
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-09T22:15:00.000Z",
      "ended_at": "2026-05-09T22:17:51.000Z",
      "duration_sec": 171,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.52.193",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9715,
        "lon": -84.4309,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-09T22:17:51.000Z"
    }
  },
  {
    "id": "513",
    "record_id": "L-2026-0070-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres36@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 130",
    "vin": "9BD58510722721600",
    "model": "Modelo 5",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-22T00:15:00.000Z",
      "ended_at": "2026-06-22T00:19:13.000Z",
      "duration_sec": 253,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.158.105.15",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6962,
        "lon": -84.045,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 126.5,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T00:19:13.000Z"
    }
  },
  {
    "id": "514",
    "record_id": "L-2026-0070-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez39@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 126",
    "vin": "9BD48877214358550",
    "model": "Modelo 5",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-01T14:15:00.000Z",
      "ended_at": "2026-07-01T14:18:33.000Z",
      "duration_sec": 213,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.69.217",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.273,
        "lon": -83.797,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-01T14:18:33.000Z"
    }
  },
  {
    "id": "515",
    "record_id": "L-2026-0070-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres40@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 129",
    "vin": "9BD20624776933910",
    "model": "Modelo 4",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "516",
    "record_id": "L-2026-0071-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira68@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 126",
    "vin": "9BD52163166593320",
    "model": "Modelo 6",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-20T07:15:00.000Z",
      "ended_at": "2026-06-20T07:20:45.000Z",
      "duration_sec": 345,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "negativo",
        "text": "Recepción del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.62.135.34",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.98,
        "lon": -84.2367,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-20T07:20:45.000Z"
    }
  },
  {
    "id": "517",
    "record_id": "L-2026-0071-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina69@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 125",
    "vin": "9BD27002018807470",
    "model": "Modelo 5",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-18T01:15:00.000Z",
      "ended_at": "2026-06-18T01:19:48.000Z",
      "duration_sec": 288,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "negativo",
        "text": "Atraso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.169.56.78",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.725,
        "lon": -84.4745,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-18T01:19:48.000Z"
    }
  },
  {
    "id": "518",
    "record_id": "L-2026-0071-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres70@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "9BD40195902830680",
    "model": "Modelo 1",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "519",
    "record_id": "L-2026-0071-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez71@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Jeep",
    "assessor": "Asesor 128",
    "vin": "9BD58018009227090",
    "model": "Modelo 4",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-02T22:15:00.000Z",
      "ended_at": "2026-07-02T22:19:11.000Z",
      "duration_sec": 251,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.144.96.86",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6741,
        "lon": -83.8708,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-02T22:19:11.000Z"
    }
  },
  {
    "id": "520",
    "record_id": "L-2026-0071-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva72@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Fiat",
    "assessor": "Asesor 127",
    "vin": "9BD62937649494830",
    "model": "Modelo 1",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-06T09:15:00.000Z",
      "ended_at": "2026-07-06T09:21:32.000Z",
      "duration_sec": 392,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.143.74.10",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.231,
        "lon": -84.1878,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-06T09:21:32.000Z"
    }
  },
  {
    "id": "521",
    "record_id": "L-2026-0072-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez1@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD67360091685620",
    "model": "Modelo 1",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "522",
    "record_id": "L-2026-0072-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva2@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 129",
    "vin": "9BD55692138673230",
    "model": "Modelo 6",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-09T05:15:00.000Z",
      "ended_at": "2026-07-09T05:20:49.000Z",
      "duration_sec": 349,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.134.220.187",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3016,
        "lon": -83.8814,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-09T05:20:49.000Z"
    }
  },
  {
    "id": "523",
    "record_id": "L-2026-0072-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva4@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 132",
    "vin": "9BD38921009805810",
    "model": "Modelo 6",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-30T10:15:00.000Z",
      "ended_at": "2026-07-30T10:18:33.000Z",
      "duration_sec": 213,
      "progress": 4,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.177.107.127",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.5618,
        "lon": -83.8118,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 53.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 44
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-30T10:18:33.000Z"
    }
  },
  {
    "id": "524",
    "record_id": "L-2026-0072-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa6@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Yamuni",
    "brand": "Ram",
    "assessor": "Asesor 131",
    "vin": "9BD91491205910620",
    "model": "Modelo 6",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-16T13:15:00.000Z",
      "ended_at": "2026-07-16T13:21:38.000Z",
      "duration_sec": 398,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "negativo",
        "text": "A falta de vehículo o accesorios — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.128.214.13",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6031,
        "lon": -83.8919,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-16T13:21:38.000Z"
    }
  },
  {
    "id": "525",
    "record_id": "L-2026-0073-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira32@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD71857297290530",
    "model": "Modelo 3",
    "date": "2026-07-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "526",
    "record_id": "L-2026-0073-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno33@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Ram",
    "assessor": "Asesor 128",
    "vin": "9BD90942535696770",
    "model": "Modelo 5",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "527",
    "record_id": "L-2026-0073-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez35@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 125",
    "vin": "9BD58876338377590",
    "model": "Modelo 5",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": "2026-08-06T09:15:00.000Z",
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "528",
    "record_id": "L-2026-0073-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez37@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD33400715069770",
    "model": "Modelo 1",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "529",
    "record_id": "L-2026-0074-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega63@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 126",
    "vin": "9BD46391927650680",
    "model": "Modelo 4",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "530",
    "record_id": "L-2026-0074-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega64@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 126",
    "vin": "9BD73588947006090",
    "model": "Modelo 2",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-12T07:15:00.000Z",
      "ended_at": "2026-08-12T07:16:24.000Z",
      "duration_sec": 84,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.190.198.97",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.022,
        "lon": -84.2301,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T07:16:24.000Z"
    }
  },
  {
    "id": "531",
    "record_id": "L-2026-0074-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez65@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Fiat",
    "assessor": "Asesor 130",
    "vin": "9BD25128179678260",
    "model": "Modelo 1",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T13:15:00.000Z",
      "ended_at": "2026-08-13T13:15:44.000Z",
      "duration_sec": 44,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.148.67.103",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 9.93,
        "lon": -84.08,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 4.9,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-13T13:15:44.000Z"
    }
  },
  {
    "id": "532",
    "record_id": "L-2026-0074-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez66@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 126",
    "vin": "9BD81918906510400",
    "model": "Modelo 6",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T04:15:00.000Z",
      "ended_at": "2026-08-30T04:22:48.000Z",
      "duration_sec": 468,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "neutro",
        "text": "Trámites — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.39.188.61",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.7106,
        "lon": -84.066,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-30T04:22:48.000Z"
    }
  },
  {
    "id": "533",
    "record_id": "L-2026-0074-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey68@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Jeep",
    "assessor": "Asesor 129",
    "vin": "9BD27289786251290",
    "model": "Modelo 3",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-05T02:15:00.000Z",
      "ended_at": "2026-09-05T02:20:37.000Z",
      "duration_sec": 337,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.250.198.209",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0187,
        "lon": -84.0514,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-05T02:20:37.000Z"
    }
  },
  {
    "id": "534",
    "record_id": "L-2026-0075-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva94@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 126",
    "vin": "9BD95322410070610",
    "model": "Modelo 6",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-03T09:15:00.000Z",
      "delivered_at": "2026-09-03T09:15:00.000Z",
      "expires_at": "2026-09-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "535",
    "record_id": "L-2026-0075-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez95@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Ram",
    "assessor": "Asesor 126",
    "vin": "9BD77102108029510",
    "model": "Modelo 6",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-28T04:15:00.000Z",
      "ended_at": "2026-08-28T04:18:05.000Z",
      "duration_sec": 185,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.100.126",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3233,
        "lon": -84.1639,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-28T04:18:05.000Z"
    }
  },
  {
    "id": "536",
    "record_id": "L-2026-0075-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa96@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Fiat",
    "assessor": "Asesor 125",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T01:15:00.000Z",
      "ended_at": "2026-08-13T01:21:19.000Z",
      "duration_sec": 379,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.237.107",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2968,
        "lon": -83.8728,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-13T01:21:19.000Z"
    }
  },
  {
    "id": "537",
    "record_id": "L-2026-0075-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre0@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AUTOSTAR VEHÍCULOS S.A. La Uruca",
    "brand": "Jeep",
    "assessor": "Asesor 125",
    "vin": "9BD76141580226690",
    "model": "Modelo 3",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "538",
    "record_id": "L-2026-0075-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz1@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. San Pedro",
    "brand": "Fiat",
    "assessor": "Asesor 128",
    "vin": "9BD61460866505120",
    "model": "Modelo 2",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-14T04:15:00.000Z",
      "ended_at": "2026-08-14T04:20:15.000Z",
      "duration_sec": 315,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.166.16.218",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1796,
        "lon": -83.7138,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-14T04:20:15.000Z"
    }
  },
  {
    "id": "539",
    "record_id": "L-2026-0075-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez2@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "AUTOSTAR",
    "dealer": "AutoStar Vehículos S.A. Santa Ana",
    "brand": "Ram",
    "assessor": "Asesor 129",
    "vin": "9BD21618305997440",
    "model": "Modelo 6",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "540",
    "record_id": "L-2026-0076-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres29@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD70107219918370",
    "model": "Modelo 3",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-26T22:15:00.000Z",
      "ended_at": "2026-01-26T22:18:47.000Z",
      "duration_sec": 227,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.173.165.76",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8453,
        "lon": -79.2607,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-26T22:18:47.000Z"
    }
  },
  {
    "id": "541",
    "record_id": "L-2026-0076-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas31@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD69643199368990",
    "model": "Modelo 6",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "542",
    "record_id": "L-2026-0076-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera32@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD31200232770780",
    "model": "Modelo 5",
    "date": "2026-01-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "543",
    "record_id": "L-2026-0076-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa33@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 237",
    "vin": "9BD18482352118220",
    "model": "Modelo 5",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "544",
    "record_id": "L-2026-0077-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega59@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD92719518357890",
    "model": "Modelo 1",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "545",
    "record_id": "L-2026-0077-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey60@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 235",
    "vin": "9BD95311981740670",
    "model": "Modelo 2",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "546",
    "record_id": "L-2026-0077-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez61@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Jeep",
    "assessor": "Asesor 240",
    "vin": "9BD46242237472360",
    "model": "Modelo 4",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-11T11:15:00.000Z",
      "ended_at": "2026-01-11T11:21:01.000Z",
      "duration_sec": 361,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.17.147",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.7569,
        "lon": -79.6443,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T11:21:01.000Z"
    }
  },
  {
    "id": "547",
    "record_id": "L-2026-0077-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega62@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 238",
    "vin": "9BD15736999570970",
    "model": "Modelo 1",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-11T18:15:00.000Z",
      "ended_at": "2026-01-11T18:19:43.000Z",
      "duration_sec": 283,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "neutro",
        "text": "Garantía — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.115.206.16",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8156,
        "lon": -79.4255,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T18:19:43.000Z"
    }
  },
  {
    "id": "548",
    "record_id": "L-2026-0077-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina64@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD46590331991860",
    "model": "Modelo 2",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "549",
    "record_id": "L-2026-0079-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez24@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD50306182418570",
    "model": "Modelo 6",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "550",
    "record_id": "L-2026-0079-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira26@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 236",
    "vin": "9BD27966695397900",
    "model": "Modelo 3",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-16T22:15:00.000Z",
      "ended_at": "2026-02-16T22:16:23.000Z",
      "duration_sec": 83,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.201.45.63",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8845,
        "lon": -79.8424,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-16T22:16:23.000Z"
    }
  },
  {
    "id": "551",
    "record_id": "L-2026-0079-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa27@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 235",
    "vin": "9BD17083879605510",
    "model": "Modelo 4",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T16:15:00.000Z",
      "ended_at": "2026-03-11T16:18:17.000Z",
      "duration_sec": 197,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.117.79.102",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": true,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.0566,
        "lon": -79.8682,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T16:18:17.000Z"
    }
  },
  {
    "id": "552",
    "record_id": "L-2026-0079-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera28@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 235",
    "vin": "9BD61437314995990",
    "model": "Modelo 4",
    "date": "2026-02-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "553",
    "record_id": "L-2026-0080-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera55@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 235",
    "vin": "9BD72585499807390",
    "model": "Modelo 6",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "554",
    "record_id": "L-2026-0080-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez57@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD30144674770950",
    "model": "Modelo 3",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-14T13:15:00.000Z",
      "ended_at": "2026-03-14T13:19:33.000Z",
      "duration_sec": 273,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.17.206.236",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.9482,
        "lon": -79.4897,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-14T13:19:33.000Z"
    }
  },
  {
    "id": "555",
    "record_id": "L-2026-0080-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez58@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD86434528685160",
    "model": "Modelo 5",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "556",
    "record_id": "L-2026-0080-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez59@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 235",
    "vin": "9BD93309655776360",
    "model": "Modelo 1",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "557",
    "record_id": "L-2026-0080-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega60@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD50285584115150",
    "model": "Modelo 5",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "558",
    "record_id": "L-2026-0081-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz88@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Ram",
    "assessor": "Asesor 239",
    "vin": "9BD10231283846010",
    "model": "Modelo 5",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-20T03:15:00.000Z",
      "ended_at": "2026-03-20T03:17:46.000Z",
      "duration_sec": 166,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.6.237.169",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.1427,
        "lon": -79.4979,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-20T03:17:46.000Z"
    }
  },
  {
    "id": "559",
    "record_id": "L-2026-0081-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva89@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Ram",
    "assessor": "Asesor 240",
    "vin": "9BD17954284650430",
    "model": "Modelo 6",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T23:15:00.000Z",
      "ended_at": "2026-03-12T23:19:51.000Z",
      "duration_sec": 291,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.28.92.23",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.6861,
        "lon": -79.1688,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T23:19:51.000Z"
    }
  },
  {
    "id": "560",
    "record_id": "L-2026-0081-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa91@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 235",
    "vin": "",
    "model": "Modelo 5",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "561",
    "record_id": "L-2026-0082-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez20@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD35010071221770",
    "model": "Modelo 2",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "562",
    "record_id": "L-2026-0082-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres21@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD79354077273150",
    "model": "Modelo 3",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": "2026-05-04T09:15:00.000Z",
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "563",
    "record_id": "L-2026-0082-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa22@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD28872634556220",
    "model": "Modelo 1",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-03T17:15:00.000Z",
      "ended_at": "2026-05-03T17:21:58.000Z",
      "duration_sec": 418,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.141.17.126",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.1681,
        "lon": -79.4248,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 83.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T17:21:58.000Z"
    }
  },
  {
    "id": "564",
    "record_id": "L-2026-0082-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro23@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 235",
    "vin": "9BD64573152004990",
    "model": "Modelo 4",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-06T23:15:00.000Z",
      "ended_at": "2026-04-06T23:18:37.000Z",
      "duration_sec": 217,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.74.4.127",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.0319,
        "lon": -79.8097,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-06T23:18:37.000Z"
    }
  },
  {
    "id": "565",
    "record_id": "L-2026-0082-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina25@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 236",
    "vin": "9BD57397986346450",
    "model": "Modelo 3",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-02T00:15:00.000Z",
      "ended_at": "2026-05-02T00:22:46.000Z",
      "duration_sec": 466,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.105.163.241",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.5912,
        "lon": -79.2781,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-02T00:22:46.000Z"
    }
  },
  {
    "id": "566",
    "record_id": "L-2026-0083-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva51@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD52596430699210",
    "model": "Modelo 6",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "567",
    "record_id": "L-2026-0083-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas52@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD78069940871780",
    "model": "Modelo 6",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "568",
    "record_id": "L-2026-0083-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera53@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Fiat",
    "assessor": "Asesor 239",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "569",
    "record_id": "L-2026-0083-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez54@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD25810191248350",
    "model": "Modelo 6",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-08T05:15:00.000Z",
      "ended_at": "2026-05-08T05:20:22.000Z",
      "duration_sec": 322,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.224.24.53",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.0509,
        "lon": -79.7895,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-08T05:20:22.000Z"
    }
  },
  {
    "id": "570",
    "record_id": "L-2026-0083-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres55@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 235",
    "vin": "9BD27680862584610",
    "model": "Modelo 5",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "571",
    "record_id": "L-2026-0083-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal56@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD59767756112820",
    "model": "Modelo 5",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "572",
    "record_id": "L-2026-0084-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera82@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD11597573160560",
    "model": "Modelo 5",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "573",
    "record_id": "L-2026-0084-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez83@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 237",
    "vin": "9BD45376964696390",
    "model": "Modelo 1",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "574",
    "record_id": "L-2026-0084-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro84@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 238",
    "vin": "9BD28465230566850",
    "model": "Modelo 1",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-09T06:15:00.000Z",
      "ended_at": "2026-05-09T06:17:29.000Z",
      "duration_sec": 149,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.174.239.130",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.0166,
        "lon": -79.4017,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-09T06:17:29.000Z"
    }
  },
  {
    "id": "575",
    "record_id": "L-2026-0084-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez85@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 235",
    "vin": "9BD36977392644950",
    "model": "Modelo 4",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-17T11:15:00.000Z",
      "ended_at": "2026-05-17T11:18:03.000Z",
      "duration_sec": 183,
      "progress": 7,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.176.38.189",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.6406,
        "lon": -79.5446,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 78
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T11:18:03.000Z"
    }
  },
  {
    "id": "576",
    "record_id": "L-2026-0084-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez86@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD92942797887140",
    "model": "Modelo 1",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "577",
    "record_id": "L-2026-0085-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez16@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Ram",
    "assessor": "Asesor 239",
    "vin": "9BD51654472569890",
    "model": "Modelo 6",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "578",
    "record_id": "L-2026-0085-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal17@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD54018545832230",
    "model": "Modelo 2",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T17:15:00.000Z",
      "ended_at": "2026-05-29T17:20:57.000Z",
      "duration_sec": 357,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "neutro",
        "text": "Sucio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.8.94.198",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8277,
        "lon": -79.7943,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T17:20:57.000Z"
    }
  },
  {
    "id": "579",
    "record_id": "L-2026-0085-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva19@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Jeep",
    "assessor": "Asesor 239",
    "vin": "9BD72259187157200",
    "model": "Modelo 3",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-17T06:15:00.000Z",
      "ended_at": "2026-05-17T06:19:14.000Z",
      "duration_sec": 254,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "neutro",
        "text": "Trabajo no hecho — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.11.245",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.1999,
        "lon": -79.7999,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T06:19:14.000Z"
    }
  },
  {
    "id": "580",
    "record_id": "L-2026-0085-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas20@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 237",
    "vin": "9BD79095425148290",
    "model": "Modelo 5",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "581",
    "record_id": "L-2026-0085-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno21@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Jeep",
    "assessor": "Asesor 239",
    "vin": "9BD72730042950170",
    "model": "Modelo 3",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "582",
    "record_id": "L-2026-0086-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz47@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD20751727937990",
    "model": "Modelo 1",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-11T02:15:00.000Z",
      "ended_at": "2026-06-11T02:22:19.000Z",
      "duration_sec": 439,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.144.176.148",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8454,
        "lon": -79.2939,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T02:22:19.000Z"
    }
  },
  {
    "id": "583",
    "record_id": "L-2026-0086-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez48@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 237",
    "vin": "9BD97578701235300",
    "model": "Modelo 5",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "584",
    "record_id": "L-2026-0086-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa49@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 235",
    "vin": "9BD37437257014190",
    "model": "Modelo 4",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "585",
    "record_id": "L-2026-0086-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas50@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 237",
    "vin": "9BD59913172791440",
    "model": "Modelo 6",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "586",
    "record_id": "L-2026-0086-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz51@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 237",
    "vin": "9BD75296052148810",
    "model": "Modelo 2",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-11T20:15:00.000Z",
      "ended_at": "2026-06-11T20:19:37.000Z",
      "duration_sec": 277,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "neutro",
        "text": "Vehículo dañado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.132.101.207",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.3478,
        "lon": -79.736,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 92.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T20:19:37.000Z"
    }
  },
  {
    "id": "587",
    "record_id": "L-2026-0086-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva52@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD91186775689670",
    "model": "Modelo 6",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "588",
    "record_id": "L-2026-0087-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas80@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD51750400596990",
    "model": "Modelo 6",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T14:15:00.000Z",
      "ended_at": "2026-07-29T14:21:51.000Z",
      "duration_sec": 411,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.194.64.176",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.0539,
        "lon": -79.4553,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T14:21:51.000Z"
    }
  },
  {
    "id": "589",
    "record_id": "L-2026-0087-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno81@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD44535812659860",
    "model": "Modelo 4",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "590",
    "record_id": "L-2026-0087-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal82@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD75061490571170",
    "model": "Modelo 2",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-01T10:15:00.000Z",
      "ended_at": "2026-08-01T10:16:08.000Z",
      "duration_sec": 68,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.134.185.70",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8488,
        "lon": -79.3486,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-01T10:16:08.000Z"
    }
  },
  {
    "id": "591",
    "record_id": "L-2026-0088-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez12@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD33184061791070",
    "model": "Modelo 6",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "592",
    "record_id": "L-2026-0088-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre14@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 236",
    "vin": "9BD84906706810040",
    "model": "Modelo 5",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T00:15:00.000Z",
      "ended_at": "2026-07-27T00:20:38.000Z",
      "duration_sec": 338,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.211.212.49",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.1214,
        "lon": -79.9159,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T00:20:38.000Z"
    }
  },
  {
    "id": "593",
    "record_id": "L-2026-0088-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres16@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Ram",
    "assessor": "Asesor 240",
    "vin": "9BD73176915319820",
    "model": "Modelo 6",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "594",
    "record_id": "L-2026-0088-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal17@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Jeep",
    "assessor": "Asesor 240",
    "vin": "9BD19959928815280",
    "model": "Modelo 3",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-17T15:15:00.000Z",
      "ended_at": "2026-07-17T15:21:19.000Z",
      "duration_sec": 379,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "neutro",
        "text": "Medio de pago — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.218.75.26",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.8057,
        "lon": -79.5433,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-17T15:21:19.000Z"
    }
  },
  {
    "id": "595",
    "record_id": "L-2026-0089-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno43@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 238",
    "vin": "9BD27885597874670",
    "model": "Modelo 6",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-18T09:15:00.000Z",
      "delivered_at": "2026-08-18T09:15:00.000Z",
      "expires_at": "2026-09-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-20T06:15:00.000Z",
      "ended_at": "2026-08-20T06:19:33.000Z",
      "duration_sec": 273,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.65.122.62",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.293,
        "lon": -79.7225,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-20T06:19:33.000Z"
    }
  },
  {
    "id": "596",
    "record_id": "L-2026-0089-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas44@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD16126316924080",
    "model": "Modelo 3",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T21:15:00.000Z",
      "ended_at": "2026-08-27T21:18:39.000Z",
      "duration_sec": 219,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.119.155.216",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.892,
        "lon": -79.3146,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-27T21:18:39.000Z"
    }
  },
  {
    "id": "597",
    "record_id": "L-2026-0089-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro45@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Jeep",
    "assessor": "Asesor 236",
    "vin": "9BD61103374554540",
    "model": "Modelo 4",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-31T18:15:00.000Z",
      "ended_at": "2026-08-31T18:21:55.000Z",
      "duration_sec": 415,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "neutro",
        "text": "Financiamiento o banco — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.119.79.209",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.069,
        "lon": -79.7397,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T18:21:55.000Z"
    }
  },
  {
    "id": "598",
    "record_id": "L-2026-0089-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa46@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 238",
    "vin": "9BD62905959264350",
    "model": "Modelo 2",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T04:15:00.000Z",
      "ended_at": "2026-08-13T04:20:57.000Z",
      "duration_sec": 357,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "negativo",
        "text": "Puntualidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.168.3",
        "ip_country": "PANAMA",
        "gps_country": "PANAMA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 8.787,
        "lon": -79.6386,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-13T04:20:57.000Z"
    }
  },
  {
    "id": "599",
    "record_id": "L-2026-0089-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez47@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Ram",
    "assessor": "Asesor 237",
    "vin": "9BD89077883002380",
    "model": "Modelo 5",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "600",
    "record_id": "L-2026-0089-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz48@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Fiat",
    "assessor": "Asesor 236",
    "vin": "9BD24910859991900",
    "model": "Modelo 2",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-04T09:15:00.000Z",
      "delivered_at": "2026-09-04T09:15:00.000Z",
      "expires_at": "2026-09-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "601",
    "record_id": "L-2026-0090-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas74@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 238",
    "vin": "9BD51001427596630",
    "model": "Modelo 1",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "602",
    "record_id": "L-2026-0090-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega75@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Cl 75)",
    "brand": "Ram",
    "assessor": "Asesor 235",
    "vin": "9BD35032882260960",
    "model": "Modelo 6",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "603",
    "record_id": "L-2026-0090-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez76@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Jeep",
    "assessor": "Asesor 240",
    "vin": "9BD57855016940710",
    "model": "Modelo 3",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "604",
    "record_id": "L-2026-0090-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina77@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Jeep",
    "assessor": "Asesor 238",
    "vin": "9BD42739982230270",
    "model": "Modelo 4",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "605",
    "record_id": "L-2026-0090-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa78@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (Llano Bonito)",
    "brand": "Ram",
    "assessor": "Asesor 239",
    "vin": "9BD57825057461980",
    "model": "Modelo 6",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": "2026-08-06T09:15:00.000Z",
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "606",
    "record_id": "L-2026-0090-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez79@ejemplo.com",
    "country": "PANAMA",
    "importer": "AUTOSTAR",
    "dealer": "Automotora AutoStar S. A. (David)",
    "brand": "Fiat",
    "assessor": "Asesor 237",
    "vin": "9BD55861985589590",
    "model": "Modelo 1",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "607",
    "record_id": "L-2026-0091-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTO SHOP NEIVA",
    "brand": "Citroën",
    "assessor": "Asesor 69",
    "vin": "9BD32361949805650",
    "model": "Modelo 9",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "608",
    "record_id": "L-2026-0091-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 79",
    "vin": "9BD27507550491760",
    "model": "Modelo 9",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-03T01:15:00.000Z",
      "ended_at": "2026-02-03T01:21:43.000Z",
      "duration_sec": 403,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.210.22",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8619,
        "lon": -73.9819,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-03T01:21:43.000Z"
    }
  },
  {
    "id": "609",
    "record_id": "L-2026-0091-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD71002151080770",
    "model": "Modelo 10",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-01T12:15:00.000Z",
      "ended_at": "2026-02-01T12:18:18.000Z",
      "duration_sec": 198,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "neutro",
        "text": "Limpieza — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.73.230.8",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9834,
        "lon": -73.765,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-01T12:18:18.000Z"
    }
  },
  {
    "id": "610",
    "record_id": "L-2026-0091-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD62131312753520",
    "model": "Modelo 9",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "611",
    "record_id": "L-2026-0091-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "ANDINAUTOS DEL CAFÉ",
    "brand": "Citroën",
    "assessor": "Asesor 63",
    "vin": "9BD28624448064730",
    "model": "Modelo 10",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "612",
    "record_id": "L-2026-0091-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 79",
    "vin": "9BD42385198498410",
    "model": "Modelo 10",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "613",
    "record_id": "L-2026-0091-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Automotores Europa",
    "brand": "Citroën",
    "assessor": "Asesor 74",
    "vin": "9BD90373210721400",
    "model": "Modelo 9",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "614",
    "record_id": "L-2026-0091-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres15@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD15107964033680",
    "model": "Modelo 10",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-21T19:15:00.000Z",
      "ended_at": "2026-01-21T19:15:27.000Z",
      "duration_sec": 27,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 65,
      "context": {
        "ip": "190.174.115.62",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.4,
        "too_short": false,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 65,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-21T19:15:27.000Z"
    }
  },
  {
    "id": "615",
    "record_id": "L-2026-0091-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONIZA 170",
    "brand": "Citroën",
    "assessor": "Asesor 78",
    "vin": "9BD64129070223060",
    "model": "Modelo 10",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-16T22:15:00.000Z",
      "ended_at": "2026-01-16T22:22:23.000Z",
      "duration_sec": 443,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "neutro",
        "text": "Problemas solucionados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.152.69.63",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7808,
        "lon": -74.0275,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-16T22:22:23.000Z"
    }
  },
  {
    "id": "616",
    "record_id": "L-2026-0091-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 72",
    "vin": "9BD81287141222330",
    "model": "Modelo 10",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-20T01:15:00.000Z",
      "ended_at": "2026-01-20T01:15:44.000Z",
      "duration_sec": 44,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.245.120.86",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.7,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-20T01:15:44.000Z"
    }
  },
  {
    "id": "617",
    "record_id": "L-2026-0091-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz19@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD34620636782330",
    "model": "Modelo 9",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "618",
    "record_id": "L-2026-0091-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva21@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD20596137683430",
    "model": "Modelo 10",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "619",
    "record_id": "L-2026-0091-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal22@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 112",
    "vin": "9BD19858653874810",
    "model": "Modelo 10",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "620",
    "record_id": "L-2026-0091-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez23@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "NARITA",
    "brand": "Citroën",
    "assessor": "Asesor 113",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "621",
    "record_id": "L-2026-0091-19",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa25@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD79228042103950",
    "model": "Modelo 10",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "622",
    "record_id": "L-2026-0092-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD84137066181280",
    "model": "Modelo 10",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-08T10:15:00.000Z",
      "ended_at": "2026-03-08T10:20:48.000Z",
      "duration_sec": 348,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "negativo",
        "text": "Oferta comercial — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.110.73.25",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5133,
        "lon": -74.1208,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-08T10:20:48.000Z"
    }
  },
  {
    "id": "623",
    "record_id": "L-2026-0092-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 98",
    "vin": "9BD77493676904070",
    "model": "Modelo 9",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "624",
    "record_id": "L-2026-0092-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD23978203320400",
    "model": "Modelo 9",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "625",
    "record_id": "L-2026-0092-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD70480368704540",
    "model": "Modelo 10",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-04T06:15:00.000Z",
      "ended_at": "2026-03-04T06:19:39.000Z",
      "duration_sec": 279,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.61.15.47",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9915,
        "lon": -74.3758,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-04T06:19:39.000Z"
    }
  },
  {
    "id": "626",
    "record_id": "L-2026-0092-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres44@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AYURA",
    "brand": "Citroën",
    "assessor": "Asesor 89",
    "vin": "9BD83695627100630",
    "model": "Modelo 10",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "627",
    "record_id": "L-2026-0092-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez45@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 112",
    "vin": "9BD49468687978810",
    "model": "Modelo 9",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-27T06:15:00.000Z",
      "ended_at": "2026-02-27T06:19:59.000Z",
      "duration_sec": 299,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.51.176.146",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5749,
        "lon": -73.9937,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-27T06:19:59.000Z"
    }
  },
  {
    "id": "628",
    "record_id": "L-2026-0092-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD67211916624310",
    "model": "Modelo 9",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "629",
    "record_id": "L-2026-0092-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres48@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD66581310484830",
    "model": "Modelo 10",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "630",
    "record_id": "L-2026-0092-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD26813152368590",
    "model": "Modelo 9",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "631",
    "record_id": "L-2026-0093-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 79",
    "vin": "9BD61783762358600",
    "model": "Modelo 9",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "632",
    "record_id": "L-2026-0093-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez71@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 68",
    "vin": "9BD56887443022010",
    "model": "Modelo 9",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-28T20:15:00.000Z",
      "ended_at": "2026-02-28T20:18:52.000Z",
      "duration_sec": 232,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "negativo",
        "text": "Puntualidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.215.170.28",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7399,
        "lon": -73.9101,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-28T20:18:52.000Z"
    }
  },
  {
    "id": "633",
    "record_id": "L-2026-0093-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 111",
    "vin": "9BD34305795341540",
    "model": "Modelo 9",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "634",
    "record_id": "L-2026-0093-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "NARITA",
    "brand": "Citroën",
    "assessor": "Asesor 113",
    "vin": "9BD24358166710820",
    "model": "Modelo 10",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "635",
    "record_id": "L-2026-0093-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "ANDINAUTOS DEL CAFÉ",
    "brand": "Citroën",
    "assessor": "Asesor 64",
    "vin": "9BD20524205901340",
    "model": "Modelo 9",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-28T20:15:00.000Z",
      "ended_at": "2026-02-28T20:19:28.000Z",
      "duration_sec": 268,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.101.241.32",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8789,
        "lon": -74.4467,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-28T20:19:28.000Z"
    }
  },
  {
    "id": "636",
    "record_id": "L-2026-0093-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno75@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "Citroën",
    "assessor": "Asesor 106",
    "vin": "9BD72656503377750",
    "model": "Modelo 10",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "637",
    "record_id": "L-2026-0093-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Parra y Arango Calle 134",
    "brand": "Citroën",
    "assessor": "Asesor 115",
    "vin": "9BD88226992101410",
    "model": "Modelo 10",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-04T16:15:00.000Z",
      "ended_at": "2026-03-04T16:21:12.000Z",
      "duration_sec": 372,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.222.61.179",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9238,
        "lon": -73.869,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-04T16:21:12.000Z"
    }
  },
  {
    "id": "638",
    "record_id": "L-2026-0093-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD38183220699210",
    "model": "Modelo 9",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-03T12:15:00.000Z",
      "ended_at": "2026-03-03T12:16:16.000Z",
      "duration_sec": 76,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "neutro",
        "text": "Disposición — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.118.117",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5209,
        "lon": -73.9713,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-03T12:16:16.000Z"
    }
  },
  {
    "id": "639",
    "record_id": "L-2026-0093-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD81125754376710",
    "model": "Modelo 10",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T02:15:00.000Z",
      "ended_at": "2026-02-20T02:20:16.000Z",
      "duration_sec": 316,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.71.72.245",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.666,
        "lon": -73.7321,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-20T02:20:16.000Z"
    }
  },
  {
    "id": "640",
    "record_id": "L-2026-0093-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Parra y Arango Calle 134",
    "brand": "Citroën",
    "assessor": "Asesor 115",
    "vin": "9BD44450478125880",
    "model": "Modelo 9",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": "2026-03-04T09:15:00.000Z",
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "641",
    "record_id": "L-2026-0093-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONIZA 170",
    "brand": "Citroën",
    "assessor": "Asesor 77",
    "vin": "9BD44414485519460",
    "model": "Modelo 9",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "642",
    "record_id": "L-2026-0093-15",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD74401988772490",
    "model": "Modelo 9",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-01T06:15:00.000Z",
      "ended_at": "2026-03-01T06:17:31.000Z",
      "duration_sec": 151,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.117.233.104",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3839,
        "lon": -74.0704,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-01T06:17:31.000Z"
    }
  },
  {
    "id": "643",
    "record_id": "L-2026-0093-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez84@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "DS",
    "assessor": "Asesor 106",
    "vin": "9BD16143472384340",
    "model": "Modelo 13",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "644",
    "record_id": "L-2026-0093-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira86@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 75",
    "vin": "9BD81618284481910",
    "model": "Modelo 9",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-02T13:15:00.000Z",
      "ended_at": "2026-03-02T13:18:49.000Z",
      "duration_sec": 229,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.177.20",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.677,
        "lon": -74.2772,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-02T13:18:49.000Z"
    }
  },
  {
    "id": "645",
    "record_id": "L-2026-0094-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 68",
    "vin": "9BD66616190493830",
    "model": "Modelo 10",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "646",
    "record_id": "L-2026-0094-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD27970353208770",
    "model": "Modelo 9",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "647",
    "record_id": "L-2026-0094-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "9BD19145713622360",
    "model": "Modelo 10",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "648",
    "record_id": "L-2026-0094-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD10463345746930",
    "model": "Modelo 9",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "649",
    "record_id": "L-2026-0094-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD97086645920560",
    "model": "Modelo 10",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-02T09:15:00.000Z",
      "delivered_at": "2026-04-02T09:15:00.000Z",
      "expires_at": "2026-04-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "650",
    "record_id": "L-2026-0094-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD21779697405320",
    "model": "Modelo 10",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T02:15:00.000Z",
      "ended_at": "2026-03-21T02:21:32.000Z",
      "duration_sec": 392,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.16.212.201",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9216,
        "lon": -73.9627,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T02:21:32.000Z"
    }
  },
  {
    "id": "651",
    "record_id": "L-2026-0094-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD79708169038460",
    "model": "Modelo 10",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "652",
    "record_id": "L-2026-0094-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 102",
    "vin": "9BD20247196951640",
    "model": "Modelo 10",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-19T11:15:00.000Z",
      "ended_at": "2026-03-19T11:21:26.000Z",
      "duration_sec": 386,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.83.119.142",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.605,
        "lon": -74.4372,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-19T11:21:26.000Z"
    }
  },
  {
    "id": "653",
    "record_id": "L-2026-0094-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "9BD71917696681490",
    "model": "Modelo 10",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "654",
    "record_id": "L-2026-0094-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD16610705201590",
    "model": "Modelo 10",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T11:15:00.000Z",
      "ended_at": "2026-03-11T11:20:19.000Z",
      "duration_sec": 319,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.195.201.21",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3729,
        "lon": -73.8739,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T11:20:19.000Z"
    }
  },
  {
    "id": "655",
    "record_id": "L-2026-0094-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega17@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD74552826658540",
    "model": "Modelo 10",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "656",
    "record_id": "L-2026-0094-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "derco calle 72",
    "brand": "Citroën",
    "assessor": "Asesor 103",
    "vin": "9BD96893523627410",
    "model": "Modelo 9",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": "2026-03-15T09:15:00.000Z",
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T03:15:00.000Z",
      "ended_at": "2026-03-16T03:17:32.000Z",
      "duration_sec": 152,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.241.101.12",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8882,
        "lon": -74.3179,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T03:17:32.000Z"
    }
  },
  {
    "id": "657",
    "record_id": "L-2026-0094-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina20@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 26",
    "brand": "Citroën",
    "assessor": "Asesor 108",
    "vin": "9BD95633369669190",
    "model": "Modelo 9",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "658",
    "record_id": "L-2026-0094-19",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez21@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "DS",
    "assessor": "Asesor 105",
    "vin": "9BD65021518743470",
    "model": "Modelo 13",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T06:15:00.000Z",
      "ended_at": "2026-03-21T06:22:53.000Z",
      "duration_sec": 473,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.100.166.130",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5222,
        "lon": -73.98,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T06:22:53.000Z"
    }
  },
  {
    "id": "659",
    "record_id": "L-2026-0094-21",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira23@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD36001983832690",
    "model": "Modelo 9",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "660",
    "record_id": "L-2026-0094-22",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez24@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD80138679427340",
    "model": "Modelo 10",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-25T09:15:00.000Z",
      "ended_at": "2026-03-25T09:18:24.000Z",
      "duration_sec": 204,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "negativo",
        "text": "A falta de vehículo o accesorios — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.19.167.139",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4629,
        "lon": -73.7353,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T09:18:24.000Z"
    }
  },
  {
    "id": "661",
    "record_id": "L-2026-0094-23",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez25@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD69535985756940",
    "model": "Modelo 10",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "662",
    "record_id": "L-2026-0094-24",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez26@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD88928603489260",
    "model": "Modelo 9",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "663",
    "record_id": "L-2026-0096-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera66@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD27373239297680",
    "model": "Modelo 9",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "664",
    "record_id": "L-2026-0096-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre68@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "9BD24395030034090",
    "model": "Modelo 10",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": "2026-04-06T09:15:00.000Z",
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-09T08:15:00.000Z",
      "ended_at": "2026-04-09T08:15:21.000Z",
      "duration_sec": 21,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "negativo",
        "text": "Consultas — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.71.204.192",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-09T08:15:21.000Z"
    }
  },
  {
    "id": "665",
    "record_id": "L-2026-0096-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 71",
    "vin": "9BD59523770109120",
    "model": "Modelo 9",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "666",
    "record_id": "L-2026-0096-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez71@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 111",
    "vin": "9BD56324680790390",
    "model": "Modelo 9",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "667",
    "record_id": "L-2026-0096-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 26",
    "brand": "Citroën",
    "assessor": "Asesor 108",
    "vin": "9BD79757384973600",
    "model": "Modelo 10",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-06T08:15:00.000Z",
      "ended_at": "2026-05-06T08:18:31.000Z",
      "duration_sec": 211,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.150.181.66",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9303,
        "lon": -74.2717,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-06T08:18:31.000Z"
    }
  },
  {
    "id": "668",
    "record_id": "L-2026-0096-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "9BD89852726559170",
    "model": "Modelo 9",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "669",
    "record_id": "L-2026-0096-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD24940203099420",
    "model": "Modelo 9",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "670",
    "record_id": "L-2026-0096-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre75@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 72",
    "vin": "9BD70274870774470",
    "model": "Modelo 10",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "671",
    "record_id": "L-2026-0096-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD36563858713590",
    "model": "Modelo 9",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "672",
    "record_id": "L-2026-0096-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AYURA",
    "brand": "Citroën",
    "assessor": "Asesor 89",
    "vin": "9BD53536617715030",
    "model": "Modelo 10",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": "2026-05-05T09:15:00.000Z",
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-07T04:15:00.000Z",
      "ended_at": "2026-05-07T04:20:19.000Z",
      "duration_sec": 319,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.15.54",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3276,
        "lon": -74.2639,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-07T04:20:19.000Z"
    }
  },
  {
    "id": "673",
    "record_id": "L-2026-0096-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD47571254876860",
    "model": "Modelo 10",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-19T05:15:00.000Z",
      "ended_at": "2026-04-19T05:19:35.000Z",
      "duration_sec": 275,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "neutro",
        "text": "Consultas — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.102.175",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4019,
        "lon": -74.0899,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-19T05:19:35.000Z"
    }
  },
  {
    "id": "674",
    "record_id": "L-2026-0096-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas80@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 98",
    "vin": "9BD92501012766180",
    "model": "Modelo 10",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "675",
    "record_id": "L-2026-0096-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "9BD21594692977680",
    "model": "Modelo 9",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "676",
    "record_id": "L-2026-0096-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD61583274307470",
    "model": "Modelo 9",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "677",
    "record_id": "L-2026-0097-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal0@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD48843642752620",
    "model": "Modelo 10",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "678",
    "record_id": "L-2026-0097-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera2@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "ANDINAUTOS DEL CAFÉ",
    "brand": "Citroën",
    "assessor": "Asesor 63",
    "vin": "9BD80357399612810",
    "model": "Modelo 9",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-28T07:15:00.000Z",
      "ended_at": "2026-04-28T07:16:21.000Z",
      "duration_sec": 81,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "negativo",
        "text": "Garantía — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.142.35.76",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8051,
        "lon": -74.1278,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-28T07:16:21.000Z"
    }
  },
  {
    "id": "679",
    "record_id": "L-2026-0097-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD69556792391060",
    "model": "Modelo 10",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "680",
    "record_id": "L-2026-0097-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "Citroën",
    "assessor": "Asesor 105",
    "vin": "9BD65876201745700",
    "model": "Modelo 9",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-13T17:15:00.000Z",
      "ended_at": "2026-04-13T17:21:23.000Z",
      "duration_sec": 383,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.116.223.78",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3436,
        "lon": -74.1338,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-13T17:21:23.000Z"
    }
  },
  {
    "id": "681",
    "record_id": "L-2026-0097-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD97455283112660",
    "model": "Modelo 9",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "682",
    "record_id": "L-2026-0097-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 84",
    "vin": "9BD60318218596870",
    "model": "Modelo 10",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "683",
    "record_id": "L-2026-0097-9",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 42",
    "vin": "9BD54052751233090",
    "model": "Modelo 9",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "684",
    "record_id": "L-2026-0097-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTO SHOP NEIVA",
    "brand": "Citroën",
    "assessor": "Asesor 69",
    "vin": "9BD54161897309040",
    "model": "Modelo 10",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "685",
    "record_id": "L-2026-0097-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD98636578798820",
    "model": "Modelo 10",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-18T23:15:00.000Z",
      "ended_at": "2026-04-18T23:18:00.000Z",
      "duration_sec": 180,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.114.196.231",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6161,
        "lon": -73.96,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-18T23:18:00.000Z"
    }
  },
  {
    "id": "686",
    "record_id": "L-2026-0097-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD90627268790370",
    "model": "Modelo 9",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "687",
    "record_id": "L-2026-0097-14",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONIZA 170",
    "brand": "Citroën",
    "assessor": "Asesor 77",
    "vin": "9BD41504294887070",
    "model": "Modelo 9",
    "date": "2026-04-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "688",
    "record_id": "L-2026-0098-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz31@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 71",
    "vin": "9BD87940026148480",
    "model": "Modelo 10",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-30T15:15:00.000Z",
      "ended_at": "2026-05-30T15:22:59.000Z",
      "duration_sec": 479,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.196.24.167",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0991,
        "lon": -73.975,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 59.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T15:22:59.000Z"
    }
  },
  {
    "id": "689",
    "record_id": "L-2026-0098-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan33@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD69641846259770",
    "model": "Modelo 10",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "690",
    "record_id": "L-2026-0098-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez35@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONORTE CARTAGENA",
    "brand": "Citroën",
    "assessor": "Asesor 81",
    "vin": "9BD65592426288690",
    "model": "Modelo 10",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T06:15:00.000Z",
      "ended_at": "2026-05-30T06:18:56.000Z",
      "duration_sec": 236,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.76.160.25",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0341,
        "lon": -74.4118,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T06:18:56.000Z"
    }
  },
  {
    "id": "691",
    "record_id": "L-2026-0098-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan36@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD19367068684540",
    "model": "Modelo 9",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T03:15:00.000Z",
      "ended_at": "2026-05-30T03:21:29.000Z",
      "duration_sec": 389,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.194.7.161",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.42,
        "lon": -74.1657,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T03:21:29.000Z"
    }
  },
  {
    "id": "692",
    "record_id": "L-2026-0098-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva37@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 41",
    "vin": "9BD16847187962560",
    "model": "Modelo 9",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "693",
    "record_id": "L-2026-0098-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 68",
    "vin": "9BD37909715451800",
    "model": "Modelo 9",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": "2026-05-09T09:15:00.000Z",
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "694",
    "record_id": "L-2026-0098-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 71",
    "vin": "9BD37257113095690",
    "model": "Modelo 9",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "695",
    "record_id": "L-2026-0098-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "derco calle 72",
    "brand": "Citroën",
    "assessor": "Asesor 104",
    "vin": "9BD63352231324970",
    "model": "Modelo 9",
    "date": "2026-05-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-02T09:15:00.000Z",
      "delivered_at": "2026-06-02T09:15:00.000Z",
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-04T07:15:00.000Z",
      "ended_at": "2026-06-04T07:20:31.000Z",
      "duration_sec": 331,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "neutro",
        "text": "Trámites — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.202.114.81",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": true,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5526,
        "lon": -74.092,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-04T07:20:31.000Z"
    }
  },
  {
    "id": "696",
    "record_id": "L-2026-0098-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Automotores Europa",
    "brand": "Citroën",
    "assessor": "Asesor 73",
    "vin": "9BD45550469334760",
    "model": "Modelo 10",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "697",
    "record_id": "L-2026-0098-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez42@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 117",
    "vin": "9BD39723978599520",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-19T21:15:00.000Z",
      "ended_at": "2026-05-19T21:20:13.000Z",
      "duration_sec": 313,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.193.51.208",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5076,
        "lon": -74.4543,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-19T21:20:13.000Z"
    }
  },
  {
    "id": "698",
    "record_id": "L-2026-0098-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "DG ANDINA AUTOMOTRIZ",
    "brand": "Citroën",
    "assessor": "Asesor 110",
    "vin": "9BD96805998823670",
    "model": "Modelo 10",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-20T13:15:00.000Z",
      "ended_at": "2026-05-20T13:19:40.000Z",
      "duration_sec": 280,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "neutro",
        "text": "Atención — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.124.70.107",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6559,
        "lon": -74.1594,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-20T13:19:40.000Z"
    }
  },
  {
    "id": "699",
    "record_id": "L-2026-0098-15",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina44@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD17740726380270",
    "model": "Modelo 10",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "700",
    "record_id": "L-2026-0098-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal45@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD11868782991500",
    "model": "Modelo 10",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "701",
    "record_id": "L-2026-0098-17",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal46@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD63249379440970",
    "model": "Modelo 9",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T19:15:00.000Z",
      "ended_at": "2026-05-31T19:19:17.000Z",
      "duration_sec": 257,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "negativo",
        "text": "Vehículo sucio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.2.77.169",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6175,
        "lon": -73.9201,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T19:19:17.000Z"
    }
  },
  {
    "id": "702",
    "record_id": "L-2026-0098-18",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD74454010278260",
    "model": "Modelo 10",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "703",
    "record_id": "L-2026-0098-20",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera49@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 117",
    "vin": "9BD90009089989070",
    "model": "Modelo 9",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "704",
    "record_id": "L-2026-0098-22",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa51@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Automotores Europa",
    "brand": "Citroën",
    "assessor": "Asesor 73",
    "vin": "9BD14206380478420",
    "model": "Modelo 9",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-18T01:15:00.000Z",
      "ended_at": "2026-05-18T01:22:24.000Z",
      "duration_sec": 444,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.102.29.126",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7959,
        "lon": -73.9196,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 49.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-18T01:22:24.000Z"
    }
  },
  {
    "id": "705",
    "record_id": "L-2026-0099-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan62@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "9BD40114710811340",
    "model": "Modelo 10",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-21T14:15:00.000Z",
      "ended_at": "2026-05-21T14:20:04.000Z",
      "duration_sec": 304,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "neutro",
        "text": "Estado del local — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.150.11",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9916,
        "lon": -74.4255,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-21T14:20:04.000Z"
    }
  },
  {
    "id": "706",
    "record_id": "L-2026-0099-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez63@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 79",
    "vin": "9BD95941998843890",
    "model": "Modelo 10",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T17:15:00.000Z",
      "ended_at": "2026-05-26T17:22:02.000Z",
      "duration_sec": 422,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "neutro",
        "text": "Trabajo no hecho — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.169.244.32",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4354,
        "lon": -74.0445,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T17:22:02.000Z"
    }
  },
  {
    "id": "707",
    "record_id": "L-2026-0099-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas64@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 76",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T18:15:00.000Z",
      "ended_at": "2026-05-11T18:18:59.000Z",
      "duration_sec": 239,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.156.79.93",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6527,
        "lon": -74.293,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-11T18:18:59.000Z"
    }
  },
  {
    "id": "708",
    "record_id": "L-2026-0099-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro65@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 80",
    "vin": "9BD57432306988110",
    "model": "Modelo 9",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "709",
    "record_id": "L-2026-0099-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina66@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONIZA 170",
    "brand": "Citroën",
    "assessor": "Asesor 77",
    "vin": "9BD24513334278380",
    "model": "Modelo 10",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "710",
    "record_id": "L-2026-0099-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa67@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "DG ANDINA AUTOMOTRIZ",
    "brand": "Citroën",
    "assessor": "Asesor 109",
    "vin": "9BD65611566291500",
    "model": "Modelo 10",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-25T20:15:00.000Z",
      "ended_at": "2026-05-25T20:19:17.000Z",
      "duration_sec": 257,
      "progress": 8,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "neutro",
        "text": "Recogida del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.152.239.204",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3885,
        "lon": -74.0069,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-25T20:19:17.000Z"
    }
  },
  {
    "id": "711",
    "record_id": "L-2026-0099-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD87764170740840",
    "model": "Modelo 10",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "712",
    "record_id": "L-2026-0099-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro71@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD67183692525180",
    "model": "Modelo 9",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T16:15:00.000Z",
      "ended_at": "2026-05-29T16:19:40.000Z",
      "duration_sec": 280,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.238.187.173",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3801,
        "lon": -74.2668,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T16:19:40.000Z"
    }
  },
  {
    "id": "713",
    "record_id": "L-2026-0099-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "Citroën",
    "assessor": "Asesor 105",
    "vin": "9BD58451585348130",
    "model": "Modelo 9",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "714",
    "record_id": "L-2026-0099-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD60465275574920",
    "model": "Modelo 9",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "715",
    "record_id": "L-2026-0099-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD55029041750080",
    "model": "Modelo 9",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "716",
    "record_id": "L-2026-0099-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 118",
    "vin": "9BD99981353696140",
    "model": "Modelo 10",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-01T08:15:00.000Z",
      "ended_at": "2026-06-01T08:22:44.000Z",
      "duration_sec": 464,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.223.214.198",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8958,
        "lon": -73.9384,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-01T08:22:44.000Z"
    }
  },
  {
    "id": "717",
    "record_id": "L-2026-0099-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD18487962150660",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "718",
    "record_id": "L-2026-0099-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD90534505865060",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-17T09:15:00.000Z",
      "ended_at": "2026-05-17T09:22:48.000Z",
      "duration_sec": 468,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.57.233.172",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9873,
        "lon": -73.6782,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T09:22:48.000Z"
    }
  },
  {
    "id": "719",
    "record_id": "L-2026-0099-21",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Parra y Arango Calle 134",
    "brand": "Citroën",
    "assessor": "Asesor 116",
    "vin": "9BD25118165228190",
    "model": "Modelo 9",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "720",
    "record_id": "L-2026-0099-22",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 80",
    "vin": "9BD59991919043140",
    "model": "Modelo 9",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "721",
    "record_id": "L-2026-0099-23",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "NARITA",
    "brand": "Citroën",
    "assessor": "Asesor 113",
    "vin": "9BD75073955300850",
    "model": "Modelo 9",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "722",
    "record_id": "L-2026-0100-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez93@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD82854553309770",
    "model": "Modelo 10",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "723",
    "record_id": "L-2026-0100-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre94@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD84469162010530",
    "model": "Modelo 10",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T04:15:00.000Z",
      "ended_at": "2026-06-22T04:17:19.000Z",
      "duration_sec": 139,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "positivo",
        "text": "Consultas — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.70.171.162",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5547,
        "lon": -74.0868,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T04:17:19.000Z"
    }
  },
  {
    "id": "724",
    "record_id": "L-2026-0100-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan95@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 98",
    "vin": "9BD57220158073850",
    "model": "Modelo 10",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T15:15:00.000Z",
      "ended_at": "2026-06-19T15:17:13.000Z",
      "duration_sec": 133,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.139.217.112",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.384,
        "lon": -73.9552,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T15:17:13.000Z"
    }
  },
  {
    "id": "725",
    "record_id": "L-2026-0100-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez96@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 26",
    "brand": "Citroën",
    "assessor": "Asesor 107",
    "vin": "9BD46471359123700",
    "model": "Modelo 10",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "726",
    "record_id": "L-2026-0100-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa0@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 112",
    "vin": "9BD71040512009910",
    "model": "Modelo 10",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-27T23:15:00.000Z",
      "ended_at": "2026-06-27T23:20:38.000Z",
      "duration_sec": 338,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "neutro",
        "text": "Falla técnica del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.43.79.248",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0135,
        "lon": -73.877,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-27T23:20:38.000Z"
    }
  },
  {
    "id": "727",
    "record_id": "L-2026-0100-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez1@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "DG ANDINA AUTOMOTRIZ",
    "brand": "Citroën",
    "assessor": "Asesor 109",
    "vin": "9BD26349815537730",
    "model": "Modelo 9",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-25T09:15:00.000Z",
      "delivered_at": "2026-06-25T09:15:00.000Z",
      "expires_at": "2026-07-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-28T08:15:00.000Z",
      "ended_at": "2026-06-28T08:16:19.000Z",
      "duration_sec": 79,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.84.129.85",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4198,
        "lon": -74.4269,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-28T08:16:19.000Z"
    }
  },
  {
    "id": "728",
    "record_id": "L-2026-0100-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez2@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 72",
    "vin": "9BD92509120382010",
    "model": "Modelo 9",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "729",
    "record_id": "L-2026-0100-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 92",
    "vin": "9BD21927799870700",
    "model": "Modelo 9",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "730",
    "record_id": "L-2026-0100-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONORTE CARTAGENA",
    "brand": "Citroën",
    "assessor": "Asesor 82",
    "vin": "9BD82673285663910",
    "model": "Modelo 9",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "731",
    "record_id": "L-2026-0100-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONORTE CARTAGENA",
    "brand": "Citroën",
    "assessor": "Asesor 82",
    "vin": "9BD60608011957500",
    "model": "Modelo 10",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-13T10:15:00.000Z",
      "ended_at": "2026-06-13T10:18:15.000Z",
      "duration_sec": 195,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.186.166.9",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9925,
        "lon": -74.1096,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-13T10:18:15.000Z"
    }
  },
  {
    "id": "732",
    "record_id": "L-2026-0100-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "DS",
    "assessor": "Asesor 106",
    "vin": "9BD98780418716510",
    "model": "Modelo 14",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "733",
    "record_id": "L-2026-0100-13",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD90115853624360",
    "model": "Modelo 9",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "734",
    "record_id": "L-2026-0100-14",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 117",
    "vin": "9BD31506272125760",
    "model": "Modelo 10",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "735",
    "record_id": "L-2026-0100-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez9@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "DS",
    "assessor": "Asesor 106",
    "vin": "9BD53928235343640",
    "model": "Modelo 14",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "736",
    "record_id": "L-2026-0101-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez27@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD18126158411690",
    "model": "Modelo 9",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "737",
    "record_id": "L-2026-0101-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera28@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTONIZA 170",
    "brand": "Citroën",
    "assessor": "Asesor 78",
    "vin": "9BD71220005090350",
    "model": "Modelo 10",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "738",
    "record_id": "L-2026-0101-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz29@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 41",
    "vin": "9BD70291515282720",
    "model": "Modelo 9",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-17T00:15:00.000Z",
      "ended_at": "2026-06-17T00:20:13.000Z",
      "duration_sec": 313,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.204.85",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.081,
        "lon": -73.7091,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-17T00:20:13.000Z"
    }
  },
  {
    "id": "739",
    "record_id": "L-2026-0101-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro30@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 98",
    "vin": "9BD21246826914640",
    "model": "Modelo 9",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "740",
    "record_id": "L-2026-0101-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez31@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 94",
    "vin": "9BD26448989996740",
    "model": "Modelo 9",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "741",
    "record_id": "L-2026-0101-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez32@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD38769882899800",
    "model": "Modelo 9",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "742",
    "record_id": "L-2026-0101-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina33@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "NARITA",
    "brand": "Citroën",
    "assessor": "Asesor 114",
    "vin": "9BD46411248985460",
    "model": "Modelo 10",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "743",
    "record_id": "L-2026-0101-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal34@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD60149697362090",
    "model": "Modelo 9",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-04T02:15:00.000Z",
      "ended_at": "2026-07-04T02:20:40.000Z",
      "duration_sec": 340,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.195.199.2",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6143,
        "lon": -74.0827,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T02:20:40.000Z"
    }
  },
  {
    "id": "744",
    "record_id": "L-2026-0101-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez35@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD89356612445550",
    "model": "Modelo 9",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "745",
    "record_id": "L-2026-0101-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas36@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD85095351023870",
    "model": "Modelo 10",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-05T20:15:00.000Z",
      "ended_at": "2026-07-05T20:21:37.000Z",
      "duration_sec": 397,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.183.189.113",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5609,
        "lon": -74.0501,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-05T20:21:37.000Z"
    }
  },
  {
    "id": "746",
    "record_id": "L-2026-0101-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez37@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD19779504962990",
    "model": "Modelo 10",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-04T21:15:00.000Z",
      "ended_at": "2026-07-04T21:17:38.000Z",
      "duration_sec": 158,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.130.178",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.816,
        "lon": -74.1252,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T21:17:38.000Z"
    }
  },
  {
    "id": "747",
    "record_id": "L-2026-0101-13",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD88578114988420",
    "model": "Modelo 10",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-04T22:15:00.000Z",
      "ended_at": "2026-07-04T22:17:33.000Z",
      "duration_sec": 153,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.136.234.200",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3981,
        "lon": -73.8158,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T22:17:33.000Z"
    }
  },
  {
    "id": "748",
    "record_id": "L-2026-0101-14",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Central Motor",
    "brand": "Citroën",
    "assessor": "Asesor 93",
    "vin": "9BD62123062958500",
    "model": "Modelo 9",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "749",
    "record_id": "L-2026-0101-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "NARITA",
    "brand": "Citroën",
    "assessor": "Asesor 114",
    "vin": "9BD97860438509510",
    "model": "Modelo 9",
    "date": "2026-06-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-18T17:15:00.000Z",
      "ended_at": "2026-06-18T17:20:18.000Z",
      "duration_sec": 318,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.192.136.213",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9586,
        "lon": -74.254,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-18T17:20:18.000Z"
    }
  },
  {
    "id": "750",
    "record_id": "L-2026-0101-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 68",
    "vin": "9BD64578931437550",
    "model": "Modelo 9",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-05T09:15:00.000Z",
      "delivered_at": "2026-07-05T09:15:00.000Z",
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-06T20:15:00.000Z",
      "ended_at": "2026-07-06T20:17:14.000Z",
      "duration_sec": 134,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.162.130.89",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6579,
        "lon": -74.4623,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-06T20:17:14.000Z"
    }
  },
  {
    "id": "751",
    "record_id": "L-2026-0101-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz42@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "752",
    "record_id": "L-2026-0101-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 83",
    "vin": "9BD84451755397050",
    "model": "Modelo 10",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-27T22:15:00.000Z",
      "ended_at": "2026-06-27T22:19:27.000Z",
      "duration_sec": 267,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "neutro",
        "text": "Eficiencia - compromiso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.40.194.2",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9638,
        "lon": -74.332,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-27T22:19:27.000Z"
    }
  },
  {
    "id": "753",
    "record_id": "L-2026-0101-19",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez44@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 79",
    "vin": "9BD38405698538760",
    "model": "Modelo 10",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-04T12:15:00.000Z",
      "ended_at": "2026-07-04T12:20:55.000Z",
      "duration_sec": 355,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.224.81.17",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7663,
        "lon": -74.2952,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T12:20:55.000Z"
    }
  },
  {
    "id": "754",
    "record_id": "L-2026-0102-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina58@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD57517115406570",
    "model": "Modelo 10",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "755",
    "record_id": "L-2026-0102-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres60@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AYURA",
    "brand": "Citroën",
    "assessor": "Asesor 89",
    "vin": "9BD83771839830880",
    "model": "Modelo 9",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "756",
    "record_id": "L-2026-0102-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera61@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "DG ANDINA AUTOMOTRIZ",
    "brand": "Citroën",
    "assessor": "Asesor 110",
    "vin": "9BD60582428589180",
    "model": "Modelo 9",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "757",
    "record_id": "L-2026-0102-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina63@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Automotores Europa",
    "brand": "Citroën",
    "assessor": "Asesor 74",
    "vin": "9BD48813203166250",
    "model": "Modelo 9",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "758",
    "record_id": "L-2026-0102-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera64@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "9BD95478002482010",
    "model": "Modelo 9",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-30T18:15:00.000Z",
      "ended_at": "2026-07-30T18:22:06.000Z",
      "duration_sec": 426,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "neutro",
        "text": "Retoma de usado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.66.33.204",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6413,
        "lon": -74.4497,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-30T18:22:06.000Z"
    }
  },
  {
    "id": "759",
    "record_id": "L-2026-0102-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre65@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 118",
    "vin": "9BD77429224939750",
    "model": "Modelo 9",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "760",
    "record_id": "L-2026-0102-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno66@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD43491512714870",
    "model": "Modelo 10",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "761",
    "record_id": "L-2026-0102-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez67@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMERCIALIZADORA ALCALA MOTOR SA",
    "brand": "Citroën",
    "assessor": "Asesor 99",
    "vin": "9BD87551129997040",
    "model": "Modelo 10",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "762",
    "record_id": "L-2026-0102-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 83",
    "vin": "9BD12810886335680",
    "model": "Modelo 10",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T01:15:00.000Z",
      "ended_at": "2026-07-29T01:22:31.000Z",
      "duration_sec": 451,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "negativo",
        "text": "A falta de vehículo o accesorios — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.193.235",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3948,
        "lon": -73.7412,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T01:22:31.000Z"
    }
  },
  {
    "id": "763",
    "record_id": "L-2026-0102-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "derco calle 72",
    "brand": "Citroën",
    "assessor": "Asesor 103",
    "vin": "9BD14201894030870",
    "model": "Modelo 9",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-20T19:15:00.000Z",
      "ended_at": "2026-07-20T19:21:37.000Z",
      "duration_sec": 397,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.183.239.79",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8635,
        "lon": -74.2235,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-20T19:21:37.000Z"
    }
  },
  {
    "id": "764",
    "record_id": "L-2026-0102-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "DS",
    "assessor": "Asesor 106",
    "vin": "9BD94818175005770",
    "model": "Modelo 13",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "765",
    "record_id": "L-2026-0102-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoniza",
    "brand": "Citroën",
    "assessor": "Asesor 75",
    "vin": "9BD76406901334020",
    "model": "Modelo 10",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "766",
    "record_id": "L-2026-0103-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega89@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD66642204599320",
    "model": "Modelo 9",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "767",
    "record_id": "L-2026-0103-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina90@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD93585800211240",
    "model": "Modelo 10",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "768",
    "record_id": "L-2026-0103-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez91@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Casa Buralgo S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 91",
    "vin": "9BD84787879218730",
    "model": "Modelo 9",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-26T23:15:00.000Z",
      "ended_at": "2026-07-26T23:20:51.000Z",
      "duration_sec": 351,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "negativo",
        "text": "Asesoramiento — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.6.54.65",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.851,
        "lon": -73.7115,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 58.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-26T23:20:51.000Z"
    }
  },
  {
    "id": "769",
    "record_id": "L-2026-0103-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez92@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD61925664893330",
    "model": "Modelo 9",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T10:15:00.000Z",
      "ended_at": "2026-07-22T10:22:19.000Z",
      "duration_sec": 439,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.55.85",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8907,
        "lon": -74.1187,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T10:22:19.000Z"
    }
  },
  {
    "id": "770",
    "record_id": "L-2026-0103-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira93@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 101",
    "vin": "9BD84396404723230",
    "model": "Modelo 9",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "771",
    "record_id": "L-2026-0103-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira95@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Parra y Arango Calle 134",
    "brand": "Citroën",
    "assessor": "Asesor 116",
    "vin": "9BD67544880784460",
    "model": "Modelo 10",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "772",
    "record_id": "L-2026-0103-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez96@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD72014377491630",
    "model": "Modelo 10",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "773",
    "record_id": "L-2026-0103-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres0@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 118",
    "vin": "9BD17512179474710",
    "model": "Modelo 10",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "774",
    "record_id": "L-2026-0103-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez1@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 83",
    "vin": "9BD54411589726740",
    "model": "Modelo 10",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-16T03:15:00.000Z",
      "ended_at": "2026-07-16T03:21:05.000Z",
      "duration_sec": 365,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.23.109.98",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8457,
        "lon": -73.7805,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-16T03:21:05.000Z"
    }
  },
  {
    "id": "775",
    "record_id": "L-2026-0103-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez2@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Comercializadora Alcala Motors",
    "brand": "Citroën",
    "assessor": "Asesor 102",
    "vin": "9BD81029979215610",
    "model": "Modelo 9",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "776",
    "record_id": "L-2026-0103-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "9BD11221912546360",
    "model": "Modelo 10",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "777",
    "record_id": "L-2026-0103-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autonorte Barranquilla",
    "brand": "Citroën",
    "assessor": "Asesor 80",
    "vin": "9BD75540091524290",
    "model": "Modelo 10",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "778",
    "record_id": "L-2026-0103-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "9BD47928468185480",
    "model": "Modelo 9",
    "date": "2026-07-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "779",
    "record_id": "L-2026-0103-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 95",
    "vin": "9BD36474431316540",
    "model": "Modelo 9",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-17T09:15:00.000Z",
      "delivered_at": "2026-07-17T09:15:00.000Z",
      "expires_at": "2026-08-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "780",
    "record_id": "L-2026-0103-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUT DE LA SIERRA",
    "brand": "Citroën",
    "assessor": "Asesor 65",
    "vin": "9BD62825849035460",
    "model": "Modelo 10",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "781",
    "record_id": "L-2026-0103-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 112",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "782",
    "record_id": "L-2026-0103-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Colegas S.A.S.",
    "brand": "Citroën",
    "assessor": "Asesor 96",
    "vin": "9BD77959243745840",
    "model": "Modelo 10",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "783",
    "record_id": "L-2026-0104-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa23@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 42",
    "vin": "9BD92096939280890",
    "model": "Modelo 10",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-03T07:15:00.000Z",
      "ended_at": "2026-09-03T07:16:09.000Z",
      "duration_sec": 69,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "negativo",
        "text": "Vehículo dañado — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.82.8.212",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7147,
        "lon": -74.1976,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-03T07:16:09.000Z"
    }
  },
  {
    "id": "784",
    "record_id": "L-2026-0104-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa26@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 85",
    "vin": "9BD70189247399430",
    "model": "Modelo 9",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T19:15:00.000Z",
      "ended_at": "2026-08-12T19:22:28.000Z",
      "duration_sec": 448,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.37.58.159",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6001,
        "lon": -74.0265,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 49.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T19:22:28.000Z"
    }
  },
  {
    "id": "785",
    "record_id": "L-2026-0104-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina27@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 118",
    "vin": "9BD94250012268050",
    "model": "Modelo 9",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "786",
    "record_id": "L-2026-0104-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez28@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AYURA",
    "brand": "Citroën",
    "assessor": "Asesor 89",
    "vin": "9BD62761981080650",
    "model": "Modelo 9",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-24T08:15:00.000Z",
      "ended_at": "2026-08-24T08:21:39.000Z",
      "duration_sec": 399,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "negativo",
        "text": "Consultas — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.12.213.185",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6449,
        "lon": -74.3044,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-24T08:21:39.000Z"
    }
  },
  {
    "id": "787",
    "record_id": "L-2026-0104-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey29@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 112",
    "vin": "9BD26394163165610",
    "model": "Modelo 10",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "788",
    "record_id": "L-2026-0104-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey31@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD40186973030180",
    "model": "Modelo 9",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T14:15:00.000Z",
      "ended_at": "2026-08-12T14:20:00.000Z",
      "duration_sec": 300,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.10.201.70",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7356,
        "lon": -74.3559,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T14:20:00.000Z"
    }
  },
  {
    "id": "789",
    "record_id": "L-2026-0104-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina32@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 88",
    "vin": "9BD34154014301610",
    "model": "Modelo 10",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "790",
    "record_id": "L-2026-0104-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre33@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 83",
    "vin": "9BD95742979656200",
    "model": "Modelo 9",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T16:15:00.000Z",
      "ended_at": "2026-08-30T16:17:28.000Z",
      "duration_sec": 148,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.205.47.84",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0861,
        "lon": -74.3961,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-30T16:17:28.000Z"
    }
  },
  {
    "id": "791",
    "record_id": "L-2026-0104-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez34@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AYURA",
    "brand": "Citroën",
    "assessor": "Asesor 90",
    "vin": "9BD92117667183550",
    "model": "Modelo 10",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-07T09:15:00.000Z",
      "delivered_at": "2026-08-07T09:15:00.000Z",
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-08T05:15:00.000Z",
      "ended_at": "2026-08-08T05:18:56.000Z",
      "duration_sec": 236,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "neutro",
        "text": "Falla técnica del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.73.140.221",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4284,
        "lon": -74.3112,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-08T05:18:56.000Z"
    }
  },
  {
    "id": "792",
    "record_id": "L-2026-0104-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz37@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMERCIALIZADORA ALCALA MOTOR SA",
    "brand": "Citroën",
    "assessor": "Asesor 100",
    "vin": "9BD37590104281850",
    "model": "Modelo 10",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-17T16:15:00.000Z",
      "ended_at": "2026-08-17T16:21:21.000Z",
      "duration_sec": 381,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.50.73.116",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8105,
        "lon": -74.0812,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-17T16:21:21.000Z"
    }
  },
  {
    "id": "793",
    "record_id": "L-2026-0104-17",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOZEN MONTERIA",
    "brand": "Citroën",
    "assessor": "Asesor 87",
    "vin": "9BD50286927176890",
    "model": "Modelo 9",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-17T16:15:00.000Z",
      "ended_at": "2026-08-17T16:21:11.000Z",
      "duration_sec": 371,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.23.222.200",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9801,
        "lon": -74.3694,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-17T16:21:11.000Z"
    }
  },
  {
    "id": "794",
    "record_id": "L-2026-0104-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Automotores Europa",
    "brand": "Citroën",
    "assessor": "Asesor 74",
    "vin": "9BD68421832308280",
    "model": "Modelo 10",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "795",
    "record_id": "L-2026-0104-19",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez40@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 42",
    "vin": "9BD77468184696440",
    "model": "Modelo 10",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-17T21:15:00.000Z",
      "ended_at": "2026-08-17T21:18:10.000Z",
      "duration_sec": 190,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.129.159.190",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4442,
        "lon": -73.8922,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-17T21:18:10.000Z"
    }
  },
  {
    "id": "796",
    "record_id": "L-2026-0104-20",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMERCIALIZADORA ALCALA MOTOR SA",
    "brand": "Citroën",
    "assessor": "Asesor 99",
    "vin": "9BD15183378255530",
    "model": "Modelo 10",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-13T17:15:00.000Z",
      "ended_at": "2026-08-13T17:22:25.000Z",
      "duration_sec": 445,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.71.43",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.9357,
        "lon": -74.2157,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 55.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-13T17:22:25.000Z"
    }
  },
  {
    "id": "797",
    "record_id": "L-2026-0104-21",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega42@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "DG ANDINA AUTOMOTRIZ",
    "brand": "Citroën",
    "assessor": "Asesor 109",
    "vin": "9BD44300572026740",
    "model": "Modelo 9",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "798",
    "record_id": "L-2026-0104-22",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 42",
    "vin": "9BD16366962996930",
    "model": "Modelo 9",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-21T01:15:00.000Z",
      "ended_at": "2026-08-21T01:18:47.000Z",
      "duration_sec": 227,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "neutro",
        "text": "Explicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.77.221",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3836,
        "lon": -74.1932,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T01:18:47.000Z"
    }
  },
  {
    "id": "799",
    "record_id": "L-2026-0105-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan55@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 83",
    "vin": "9BD71598125961640",
    "model": "Modelo 9",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-13T21:15:00.000Z",
      "ended_at": "2026-08-13T21:22:21.000Z",
      "duration_sec": 441,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.91.3.91",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3152,
        "lon": -74.2774,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-13T21:22:21.000Z"
    }
  },
  {
    "id": "800",
    "record_id": "L-2026-0105-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera56@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "9BD42246295236070",
    "model": "Modelo 9",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-17T09:15:00.000Z",
      "ended_at": "2026-08-17T09:22:20.000Z",
      "duration_sec": 440,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.18.31.27",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7205,
        "lon": -73.7372,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-17T09:22:20.000Z"
    }
  },
  {
    "id": "801",
    "record_id": "L-2026-0105-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez57@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Derco Center Calle 13",
    "brand": "Citroën",
    "assessor": "Asesor 106",
    "vin": "9BD26788228291530",
    "model": "Modelo 10",
    "date": "2026-08-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-29T12:15:00.000Z",
      "ended_at": "2026-08-29T12:17:44.000Z",
      "duration_sec": 164,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "neutro",
        "text": "Explicación de trabajos realizados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.246.156.128",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7545,
        "lon": -74.1201,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-29T12:17:44.000Z"
    }
  },
  {
    "id": "802",
    "record_id": "L-2026-0105-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan58@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autoland",
    "brand": "Citroën",
    "assessor": "Asesor 71",
    "vin": "9BD64072339177180",
    "model": "Modelo 10",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "803",
    "record_id": "L-2026-0105-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro59@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "Autozen Las Vegas",
    "brand": "Citroën",
    "assessor": "Asesor 86",
    "vin": "9BD53366026965910",
    "model": "Modelo 10",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "804",
    "record_id": "L-2026-0105-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez61@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "FERSAUTOS SAS",
    "brand": "Citroën",
    "assessor": "Asesor 41",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-03T05:15:00.000Z",
      "ended_at": "2026-09-03T05:19:46.000Z",
      "duration_sec": 286,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.118.223.158",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.5825,
        "lon": -74.4215,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-03T05:19:46.000Z"
    }
  },
  {
    "id": "805",
    "record_id": "L-2026-0105-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez62@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 67",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "806",
    "record_id": "L-2026-0105-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas63@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "COMAGRO CRA 30",
    "brand": "Citroën",
    "assessor": "Asesor 97",
    "vin": "9BD84006072459300",
    "model": "Modelo 9",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-04T04:15:00.000Z",
      "ended_at": "2026-09-04T04:17:09.000Z",
      "duration_sec": 129,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.154.121.47",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3881,
        "lon": -74.0752,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-04T04:17:09.000Z"
    }
  },
  {
    "id": "807",
    "record_id": "L-2026-0105-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega64@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "SANAUTOS S.A. - AC BOGOTA PALOQUEMAO",
    "brand": "Citroën",
    "assessor": "Asesor 118",
    "vin": "9BD45650574768940",
    "model": "Modelo 10",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-04T08:15:00.000Z",
      "ended_at": "2026-09-04T08:22:43.000Z",
      "duration_sec": 463,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.212.205.8",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0423,
        "lon": -73.7647,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-04T08:22:43.000Z"
    }
  },
  {
    "id": "808",
    "record_id": "L-2026-0105-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez66@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTOSHOP IBAGUÉ",
    "brand": "Citroën",
    "assessor": "Asesor 84",
    "vin": "9BD92204866260100",
    "model": "Modelo 10",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "809",
    "record_id": "L-2026-0105-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira68@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUT DE LA SIERRA",
    "brand": "Citroën",
    "assessor": "Asesor 66",
    "vin": "9BD22943154857210",
    "model": "Modelo 9",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-07T09:15:00.000Z",
      "delivered_at": "2026-08-07T09:15:00.000Z",
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "810",
    "record_id": "L-2026-0105-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTAMA CALI",
    "brand": "Citroën",
    "assessor": "Asesor 68",
    "vin": "9BD78664694500390",
    "model": "Modelo 10",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-05T09:15:00.000Z",
      "delivered_at": "2026-09-05T09:15:00.000Z",
      "expires_at": "2026-09-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "811",
    "record_id": "L-2026-0105-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "DERCO",
    "dealer": "AUTO SHOP NEIVA",
    "brand": "Citroën",
    "assessor": "Asesor 69",
    "vin": "9BD75513355579880",
    "model": "Modelo 10",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "812",
    "record_id": "L-2026-0106-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira85@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 296",
    "vin": "9BD88687897818820",
    "model": "Modelo 4",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "813",
    "record_id": "L-2026-0106-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez86@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Automotriz Incamotors S.A.C",
    "brand": "Jeep",
    "assessor": "Asesor 287",
    "vin": "9BD30423650157140",
    "model": "Modelo 4",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "814",
    "record_id": "L-2026-0106-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez87@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 296",
    "vin": "9BD60443165026470",
    "model": "Modelo 4",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": "2026-01-17T09:15:00.000Z",
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-18T23:15:00.000Z",
      "ended_at": "2026-01-18T23:16:09.000Z",
      "duration_sec": 69,
      "progress": 4,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.214.149.97",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8457,
        "lon": -76.731,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 44
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-18T23:16:09.000Z"
    }
  },
  {
    "id": "815",
    "record_id": "L-2026-0106-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez88@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Jeep",
    "assessor": "Asesor 310",
    "vin": "9BD17124914510620",
    "model": "Modelo 3",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-31T15:15:00.000Z",
      "ended_at": "2026-01-31T15:16:19.000Z",
      "duration_sec": 79,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.27.121.44",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.021,
        "lon": -77.0586,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-31T15:16:19.000Z"
    }
  },
  {
    "id": "816",
    "record_id": "L-2026-0106-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres89@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Ram",
    "assessor": "Asesor 306",
    "vin": "9BD18711798086200",
    "model": "Modelo 5",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": "2026-01-17T09:15:00.000Z",
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "817",
    "record_id": "L-2026-0106-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina90@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Jeep",
    "assessor": "Asesor 310",
    "vin": "9BD73201530153380",
    "model": "Modelo 4",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "818",
    "record_id": "L-2026-0107-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa19@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "9BD19888510277030",
    "model": "Modelo 3",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "819",
    "record_id": "L-2026-0107-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz20@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Jeep",
    "assessor": "Asesor 309",
    "vin": "9BD83219580584490",
    "model": "Modelo 3",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-04T03:15:00.000Z",
      "ended_at": "2026-03-04T03:20:31.000Z",
      "duration_sec": 331,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.42.241",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7525,
        "lon": -77.4111,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-04T03:20:31.000Z"
    }
  },
  {
    "id": "820",
    "record_id": "L-2026-0107-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro21@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Ram",
    "assessor": "Asesor 310",
    "vin": "9BD26701482874930",
    "model": "Modelo 5",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "821",
    "record_id": "L-2026-0107-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro22@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Ram",
    "assessor": "Asesor 310",
    "vin": "9BD98852011930500",
    "model": "Modelo 6",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "822",
    "record_id": "L-2026-0107-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan24@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 295",
    "vin": "9BD35062235802780",
    "model": "Modelo 4",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "823",
    "record_id": "L-2026-0108-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "9BD94072639695440",
    "model": "Modelo 3",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "824",
    "record_id": "L-2026-0108-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva51@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "9BD78605200644860",
    "model": "Modelo 3",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-26T05:15:00.000Z",
      "ended_at": "2026-02-26T05:18:11.000Z",
      "duration_sec": 191,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.210.20",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7017,
        "lon": -77.3692,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-26T05:18:11.000Z"
    }
  },
  {
    "id": "825",
    "record_id": "L-2026-0108-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno53@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD63709278423580",
    "model": "Modelo 1",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "826",
    "record_id": "L-2026-0108-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro55@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Fiat",
    "assessor": "Asesor 306",
    "vin": "9BD55762884677050",
    "model": "Modelo 1",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T10:15:00.000Z",
      "ended_at": "2026-02-20T10:22:20.000Z",
      "duration_sec": 440,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.137.20.39",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.0964,
        "lon": -77.1216,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-20T10:22:20.000Z"
    }
  },
  {
    "id": "827",
    "record_id": "L-2026-0108-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina56@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Fiat",
    "assessor": "Asesor 291",
    "vin": "9BD34904957578170",
    "model": "Modelo 1",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-19T05:15:00.000Z",
      "ended_at": "2026-02-19T05:19:20.000Z",
      "duration_sec": 260,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.219.144.155",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.2412,
        "lon": -76.6414,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-19T05:19:20.000Z"
    }
  },
  {
    "id": "828",
    "record_id": "L-2026-0108-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez57@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 296",
    "vin": "",
    "model": "Modelo 6",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-08T01:15:00.000Z",
      "ended_at": "2026-02-08T01:19:07.000Z",
      "duration_sec": 247,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.49.20.120",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1674,
        "lon": -77.3497,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-08T01:19:07.000Z"
    }
  },
  {
    "id": "829",
    "record_id": "L-2026-0108-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal58@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor Cusco",
    "brand": "Jeep",
    "assessor": "Asesor 299",
    "vin": "9BD75686169769090",
    "model": "Modelo 3",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-10T04:15:00.000Z",
      "ended_at": "2026-02-10T04:15:21.000Z",
      "duration_sec": 21,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.101.210.27",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -12.04,
        "lon": -77.04,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 1.8,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-10T04:15:21.000Z"
    }
  },
  {
    "id": "830",
    "record_id": "L-2026-0108-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz59@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Ram",
    "assessor": "Asesor 306",
    "vin": "9BD91093069342150",
    "model": "Modelo 5",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "831",
    "record_id": "L-2026-0109-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro81@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD43334255260630",
    "model": "Modelo 1",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "832",
    "record_id": "L-2026-0109-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina82@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD20164960744360",
    "model": "Modelo 2",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-13T05:15:00.000Z",
      "ended_at": "2026-03-13T05:21:55.000Z",
      "duration_sec": 415,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.206.155.27",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7655,
        "lon": -76.8965,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-13T05:21:55.000Z"
    }
  },
  {
    "id": "833",
    "record_id": "L-2026-0109-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz85@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Automotriz Incamotors S.A.C",
    "brand": "Jeep",
    "assessor": "Asesor 288",
    "vin": "9BD66853561732170",
    "model": "Modelo 3",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "834",
    "record_id": "L-2026-0110-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez15@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Huaraz",
    "brand": "Fiat",
    "assessor": "Asesor 301",
    "vin": "9BD18103199285680",
    "model": "Modelo 2",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "835",
    "record_id": "L-2026-0110-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal16@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 296",
    "vin": "9BD21390396782110",
    "model": "Modelo 4",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "836",
    "record_id": "L-2026-0110-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas17@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 296",
    "vin": "9BD16494296921570",
    "model": "Modelo 5",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "837",
    "record_id": "L-2026-0110-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez18@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor Cusco",
    "brand": "Ram",
    "assessor": "Asesor 299",
    "vin": "9BD19845619270570",
    "model": "Modelo 5",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T08:15:00.000Z",
      "ended_at": "2026-03-31T08:19:51.000Z",
      "duration_sec": 291,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "neutro",
        "text": "Estado del local — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.34.95.153",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7767,
        "lon": -76.8835,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T08:19:51.000Z"
    }
  },
  {
    "id": "838",
    "record_id": "L-2026-0110-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez19@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Huaraz",
    "brand": "Jeep",
    "assessor": "Asesor 302",
    "vin": "9BD50047147420700",
    "model": "Modelo 3",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-02T09:15:00.000Z",
      "delivered_at": "2026-04-02T09:15:00.000Z",
      "expires_at": "2026-04-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "839",
    "record_id": "L-2026-0110-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre20@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Huaraz",
    "brand": "Fiat",
    "assessor": "Asesor 301",
    "vin": "9BD53218407438630",
    "model": "Modelo 2",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T14:15:00.000Z",
      "ended_at": "2026-03-21T14:20:25.000Z",
      "duration_sec": 325,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.220.62",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7875,
        "lon": -76.7183,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T14:20:25.000Z"
    }
  },
  {
    "id": "840",
    "record_id": "L-2026-0110-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan21@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 295",
    "vin": "9BD16647079556830",
    "model": "Modelo 4",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-27T23:15:00.000Z",
      "ended_at": "2026-03-27T23:21:51.000Z",
      "duration_sec": 411,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.135.172.147",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1223,
        "lon": -76.9274,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T23:21:51.000Z"
    }
  },
  {
    "id": "841",
    "record_id": "L-2026-0110-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan22@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Fiat",
    "assessor": "Asesor 297",
    "vin": "9BD70203713644660",
    "model": "Modelo 1",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "842",
    "record_id": "L-2026-0110-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega23@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Ram",
    "assessor": "Asesor 298",
    "vin": "9BD14840124283870",
    "model": "Modelo 6",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T03:15:00.000Z",
      "ended_at": "2026-03-21T03:22:26.000Z",
      "duration_sec": 446,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.245.234",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1417,
        "lon": -76.6554,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T03:22:26.000Z"
    }
  },
  {
    "id": "843",
    "record_id": "L-2026-0111-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno46@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD91375943297140",
    "model": "Modelo 1",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "844",
    "record_id": "L-2026-0111-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva48@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 296",
    "vin": "9BD72742797055520",
    "model": "Modelo 5",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "845",
    "record_id": "L-2026-0111-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas49@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Fiat",
    "assessor": "Asesor 291",
    "vin": "9BD43564481510610",
    "model": "Modelo 2",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "846",
    "record_id": "L-2026-0112-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas77@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 295",
    "vin": "9BD68572792514880",
    "model": "Modelo 3",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "847",
    "record_id": "L-2026-0112-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez78@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Jeep",
    "assessor": "Asesor 297",
    "vin": "9BD61165184693470",
    "model": "Modelo 3",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "848",
    "record_id": "L-2026-0112-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres79@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Ram",
    "assessor": "Asesor 292",
    "vin": "9BD36267275643670",
    "model": "Modelo 5",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "849",
    "record_id": "L-2026-0112-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas81@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Fiat",
    "assessor": "Asesor 306",
    "vin": "9BD49068390963310",
    "model": "Modelo 1",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-07T09:15:00.000Z",
      "delivered_at": "2026-04-07T09:15:00.000Z",
      "expires_at": "2026-04-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-08T04:15:00.000Z",
      "ended_at": "2026-04-08T04:18:11.000Z",
      "duration_sec": 191,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.125.229.112",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8389,
        "lon": -76.8783,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-08T04:18:11.000Z"
    }
  },
  {
    "id": "850",
    "record_id": "L-2026-0112-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro82@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Jeep",
    "assessor": "Asesor 297",
    "vin": "9BD40387708801490",
    "model": "Modelo 3",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-09T21:15:00.000Z",
      "ended_at": "2026-04-09T21:16:02.000Z",
      "duration_sec": 62,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.208.224.151",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7365,
        "lon": -77.1127,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-09T21:16:02.000Z"
    }
  },
  {
    "id": "851",
    "record_id": "L-2026-0112-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro83@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD95734969100200",
    "model": "Modelo 1",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "852",
    "record_id": "L-2026-0113-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas11@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Fiat",
    "assessor": "Asesor 309",
    "vin": "9BD81259098910070",
    "model": "Modelo 2",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-17T23:15:00.000Z",
      "ended_at": "2026-05-17T23:21:27.000Z",
      "duration_sec": 387,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.193.226.21",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9771,
        "lon": -76.8164,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T23:21:27.000Z"
    }
  },
  {
    "id": "853",
    "record_id": "L-2026-0113-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro12@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Jeep",
    "assessor": "Asesor 305",
    "vin": "9BD57122400750170",
    "model": "Modelo 3",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-05T09:15:00.000Z",
      "delivered_at": "2026-06-05T09:15:00.000Z",
      "expires_at": "2026-06-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-08T09:15:00.000Z",
      "ended_at": "2026-06-08T09:20:14.000Z",
      "duration_sec": 314,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.239.29.154",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.2416,
        "lon": -76.6425,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-08T09:20:14.000Z"
    }
  },
  {
    "id": "854",
    "record_id": "L-2026-0113-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro15@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Jeep",
    "assessor": "Asesor 310",
    "vin": "9BD55612877374280",
    "model": "Modelo 4",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "855",
    "record_id": "L-2026-0113-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva16@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Surquillo",
    "brand": "Jeep",
    "assessor": "Asesor 308",
    "vin": "9BD21885040108950",
    "model": "Modelo 3",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "856",
    "record_id": "L-2026-0114-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva42@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD16750909428700",
    "model": "Modelo 2",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-06T20:15:00.000Z",
      "ended_at": "2026-07-06T20:20:19.000Z",
      "duration_sec": 319,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "neutro",
        "text": "Trámites — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.143.172.24",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8301,
        "lon": -77.3102,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-06T20:20:19.000Z"
    }
  },
  {
    "id": "857",
    "record_id": "L-2026-0114-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez43@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "9BD33288615808850",
    "model": "Modelo 4",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T10:15:00.000Z",
      "ended_at": "2026-06-22T10:16:15.000Z",
      "duration_sec": 75,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "neutro",
        "text": "Atraso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.53.68.67",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7637,
        "lon": -76.9392,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T10:16:15.000Z"
    }
  },
  {
    "id": "858",
    "record_id": "L-2026-0114-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres44@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 296",
    "vin": "9BD32524012731910",
    "model": "Modelo 6",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-29T02:15:00.000Z",
      "ended_at": "2026-06-29T02:17:00.000Z",
      "duration_sec": 120,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "neutro",
        "text": "Calidad producto — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.119.98",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1972,
        "lon": -77.2283,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-29T02:17:00.000Z"
    }
  },
  {
    "id": "859",
    "record_id": "L-2026-0114-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez45@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 296",
    "vin": "9BD62694002758660",
    "model": "Modelo 6",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "860",
    "record_id": "L-2026-0114-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez46@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Trujillo",
    "brand": "Fiat",
    "assessor": "Asesor 309",
    "vin": "9BD57089878856110",
    "model": "Modelo 2",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "861",
    "record_id": "L-2026-0114-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno47@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Fiat",
    "assessor": "Asesor 306",
    "vin": "9BD24599398309660",
    "model": "Modelo 2",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "862",
    "record_id": "L-2026-0114-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez48@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "9BD94543442943280",
    "model": "Modelo 3",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "863",
    "record_id": "L-2026-0115-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal73@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor AREQUIPA - sucursal arequipa",
    "brand": "Ram",
    "assessor": "Asesor 290",
    "vin": "9BD11789566213000",
    "model": "Modelo 5",
    "date": "2026-06-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "864",
    "record_id": "L-2026-0115-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva74@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor Cusco",
    "brand": "Jeep",
    "assessor": "Asesor 299",
    "vin": "9BD84223014868110",
    "model": "Modelo 4",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "865",
    "record_id": "L-2026-0115-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz75@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Ram",
    "assessor": "Asesor 295",
    "vin": "9BD76615073530630",
    "model": "Modelo 5",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-03T23:15:00.000Z",
      "ended_at": "2026-07-03T23:21:50.000Z",
      "duration_sec": 410,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.210.234",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.8504,
        "lon": -76.8802,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 68.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-03T23:21:50.000Z"
    }
  },
  {
    "id": "866",
    "record_id": "L-2026-0115-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera76@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor AREQUIPA - sucursal arequipa",
    "brand": "Jeep",
    "assessor": "Asesor 290",
    "vin": "9BD33051070047790",
    "model": "Modelo 4",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "867",
    "record_id": "L-2026-0115-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega77@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor AREQUIPA - sucursal arequipa",
    "brand": "Fiat",
    "assessor": "Asesor 289",
    "vin": "9BD60798119807610",
    "model": "Modelo 2",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-09T15:15:00.000Z",
      "ended_at": "2026-06-09T15:18:24.000Z",
      "duration_sec": 204,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.208.198.23",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.6551,
        "lon": -77.1764,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-09T15:18:24.000Z"
    }
  },
  {
    "id": "868",
    "record_id": "L-2026-0115-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal78@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Ram",
    "assessor": "Asesor 292",
    "vin": "9BD24770979285670",
    "model": "Modelo 5",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-25T05:15:00.000Z",
      "ended_at": "2026-06-25T05:21:11.000Z",
      "duration_sec": 371,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.129.108.15",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.842,
        "lon": -77.4342,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-25T05:21:11.000Z"
    }
  },
  {
    "id": "869",
    "record_id": "L-2026-0115-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva79@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Fiat",
    "assessor": "Asesor 291",
    "vin": "9BD83625520640670",
    "model": "Modelo 2",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "870",
    "record_id": "L-2026-0115-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal82@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor AREQUIPA - sucursal arequipa",
    "brand": "Fiat",
    "assessor": "Asesor 289",
    "vin": "9BD14632309489560",
    "model": "Modelo 2",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "871",
    "record_id": "L-2026-0116-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega8@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Camacho",
    "brand": "Jeep",
    "assessor": "Asesor 295",
    "vin": "9BD33100168986620",
    "model": "Modelo 4",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "872",
    "record_id": "L-2026-0116-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan9@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Automotriz Incamotors S.A.C",
    "brand": "Fiat",
    "assessor": "Asesor 288",
    "vin": "9BD11105956876650",
    "model": "Modelo 2",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "873",
    "record_id": "L-2026-0116-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega10@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Surquillo",
    "brand": "Jeep",
    "assessor": "Asesor 308",
    "vin": "9BD55437117885220",
    "model": "Modelo 4",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "874",
    "record_id": "L-2026-0116-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz11@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Surquillo",
    "brand": "Jeep",
    "assessor": "Asesor 308",
    "vin": "9BD66143956434850",
    "model": "Modelo 4",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-04T14:15:00.000Z",
      "ended_at": "2026-08-04T14:20:40.000Z",
      "duration_sec": 340,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.130.191.109",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7003,
        "lon": -77.3683,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-04T14:20:40.000Z"
    }
  },
  {
    "id": "875",
    "record_id": "L-2026-0116-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega12@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Fiat",
    "assessor": "Asesor 291",
    "vin": "9BD70029457519500",
    "model": "Modelo 2",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-07T09:15:00.000Z",
      "delivered_at": "2026-07-07T09:15:00.000Z",
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-09T00:15:00.000Z",
      "ended_at": "2026-07-09T00:22:01.000Z",
      "duration_sec": 421,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.122.71",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1987,
        "lon": -77.2789,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-09T00:22:01.000Z"
    }
  },
  {
    "id": "876",
    "record_id": "L-2026-0117-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez38@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Cajamarca",
    "brand": "Ram",
    "assessor": "Asesor 293",
    "vin": "9BD16092584283440",
    "model": "Modelo 5",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-21T03:15:00.000Z",
      "ended_at": "2026-07-21T03:20:19.000Z",
      "duration_sec": 319,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.86.139.132",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.0457,
        "lon": -76.7257,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-21T03:20:19.000Z"
    }
  },
  {
    "id": "877",
    "record_id": "L-2026-0117-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz39@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Ram",
    "assessor": "Asesor 298",
    "vin": "9BD64661609702110",
    "model": "Modelo 5",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "878",
    "record_id": "L-2026-0117-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez40@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Huaraz",
    "brand": "Fiat",
    "assessor": "Asesor 301",
    "vin": "9BD98172727427780",
    "model": "Modelo 1",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "879",
    "record_id": "L-2026-0117-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan41@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor Cusco",
    "brand": "Ram",
    "assessor": "Asesor 300",
    "vin": "9BD99187544585270",
    "model": "Modelo 6",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-17T09:15:00.000Z",
      "delivered_at": "2026-07-17T09:15:00.000Z",
      "expires_at": "2026-08-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-19T08:15:00.000Z",
      "ended_at": "2026-07-19T08:22:03.000Z",
      "duration_sec": 423,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.248.132",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9663,
        "lon": -76.818,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-19T08:22:03.000Z"
    }
  },
  {
    "id": "880",
    "record_id": "L-2026-0117-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre42@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR La Molina",
    "brand": "Fiat",
    "assessor": "Asesor 303",
    "vin": "9BD99581475235150",
    "model": "Modelo 2",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": "2026-07-11T09:15:00.000Z",
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "881",
    "record_id": "L-2026-0117-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz43@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Chiclayo",
    "brand": "Fiat",
    "assessor": "Asesor 298",
    "vin": "9BD97905523045320",
    "model": "Modelo 1",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "882",
    "record_id": "L-2026-0117-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey45@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Ram",
    "assessor": "Asesor 291",
    "vin": "9BD58994664927250",
    "model": "Modelo 6",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "883",
    "record_id": "L-2026-0117-10",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal46@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Huaraz",
    "brand": "Jeep",
    "assessor": "Asesor 301",
    "vin": "9BD76118892062600",
    "model": "Modelo 3",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-02T00:15:00.000Z",
      "ended_at": "2026-08-02T00:22:46.000Z",
      "duration_sec": 466,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.24.34.60",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1862,
        "lon": -76.8134,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-02T00:22:46.000Z"
    }
  },
  {
    "id": "884",
    "record_id": "L-2026-0117-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro48@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Fiat",
    "assessor": "Asesor 306",
    "vin": "9BD79849377073460",
    "model": "Modelo 1",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T12:15:00.000Z",
      "ended_at": "2026-07-29T12:21:19.000Z",
      "duration_sec": 379,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.218.228.86",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.0406,
        "lon": -77.4358,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T12:21:19.000Z"
    }
  },
  {
    "id": "885",
    "record_id": "L-2026-0118-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro70@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Jeep",
    "assessor": "Asesor 292",
    "vin": "",
    "model": "Modelo 4",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "886",
    "record_id": "L-2026-0118-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas72@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Arriola",
    "brand": "Ram",
    "assessor": "Asesor 291",
    "vin": "9BD98049232166720",
    "model": "Modelo 5",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T16:15:00.000Z",
      "ended_at": "2026-08-25T16:18:46.000Z",
      "duration_sec": 226,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.87.198",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7519,
        "lon": -76.7443,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T16:18:46.000Z"
    }
  },
  {
    "id": "887",
    "record_id": "L-2026-0118-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira73@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor AREQUIPA - sucursal arequipa",
    "brand": "Ram",
    "assessor": "Asesor 290",
    "vin": "9BD95653655324480",
    "model": "Modelo 5",
    "date": "2026-08-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "888",
    "record_id": "L-2026-0118-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa74@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Piura",
    "brand": "Jeep",
    "assessor": "Asesor 306",
    "vin": "9BD42524425714430",
    "model": "Modelo 3",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-08T09:15:00.000Z",
      "ended_at": "2026-08-08T09:20:47.000Z",
      "duration_sec": 347,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.209.19.224",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.9219,
        "lon": -76.7485,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-08T09:20:47.000Z"
    }
  },
  {
    "id": "889",
    "record_id": "L-2026-0118-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa75@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Cajamarca",
    "brand": "Jeep",
    "assessor": "Asesor 293",
    "vin": "9BD29334310072530",
    "model": "Modelo 3",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T09:15:00.000Z",
      "delivered_at": "2026-08-26T09:15:00.000Z",
      "expires_at": "2026-09-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "890",
    "record_id": "L-2026-0118-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez76@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "DIVEMOTOR Cajamarca",
    "brand": "Ram",
    "assessor": "Asesor 294",
    "vin": "9BD46510112569280",
    "model": "Modelo 5",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T02:15:00.000Z",
      "ended_at": "2026-08-12T02:17:10.000Z",
      "duration_sec": 130,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "neutro",
        "text": "Asesoramiento — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.237.22",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -11.7991,
        "lon": -76.9933,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T02:17:10.000Z"
    }
  },
  {
    "id": "891",
    "record_id": "L-2026-0118-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega77@ejemplo.com",
    "country": "PERU",
    "importer": "DIVEMOTOR",
    "dealer": "Divemotor Cusco",
    "brand": "Jeep",
    "assessor": "Asesor 299",
    "vin": "9BD54291269284130",
    "model": "Modelo 4",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-16T07:15:00.000Z",
      "ended_at": "2026-08-16T07:21:56.000Z",
      "duration_sec": 416,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "neutro",
        "text": "Eficiencia - compromiso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.127.51.126",
        "ip_country": "PERU",
        "gps_country": "PERU",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -12.1189,
        "lon": -77.3676,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-16T07:21:56.000Z"
    }
  },
  {
    "id": "892",
    "record_id": "L-2026-0119-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno4@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD79324229889390",
    "model": "Modelo 1",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-23T18:15:00.000Z",
      "ended_at": "2026-01-23T18:18:57.000Z",
      "duration_sec": 237,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.172.228.175",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7553,
        "lon": -70.1385,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-23T18:18:57.000Z"
    }
  },
  {
    "id": "893",
    "record_id": "L-2026-0119-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera5@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD82797508879230",
    "model": "Modelo 1",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "894",
    "record_id": "L-2026-0119-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva6@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD96251999930890",
    "model": "Modelo 2",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "895",
    "record_id": "L-2026-0119-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey7@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD40017794560810",
    "model": "Modelo 2",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-18T14:15:00.000Z",
      "ended_at": "2026-01-18T14:17:03.000Z",
      "duration_sec": 123,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.152.104",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.6761,
        "lon": -69.9619,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-18T14:17:03.000Z"
    }
  },
  {
    "id": "896",
    "record_id": "L-2026-0119-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro8@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD90991140417500",
    "model": "Modelo 2",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "897",
    "record_id": "L-2026-0120-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez34@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD31012268145080",
    "model": "Modelo 1",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "898",
    "record_id": "L-2026-0120-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan35@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD21682660496670",
    "model": "Modelo 1",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "899",
    "record_id": "L-2026-0120-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres36@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD75280148597790",
    "model": "Modelo 2",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "900",
    "record_id": "L-2026-0120-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva37@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD21083454047010",
    "model": "Modelo 2",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "901",
    "record_id": "L-2026-0120-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva38@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD56762301873960",
    "model": "Modelo 1",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-17T23:15:00.000Z",
      "ended_at": "2026-02-17T23:16:17.000Z",
      "duration_sec": 77,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "neutro",
        "text": "Presupuesto - cotización — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.207.96.191",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.665,
        "lon": -69.7894,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-17T23:16:17.000Z"
    }
  },
  {
    "id": "902",
    "record_id": "L-2026-0121-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno66@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD66420785667200",
    "model": "Modelo 2",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "903",
    "record_id": "L-2026-0121-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez67@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD87862584063070",
    "model": "Modelo 1",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "904",
    "record_id": "L-2026-0121-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva69@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD66218802099130",
    "model": "Modelo 2",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-24T10:15:00.000Z",
      "ended_at": "2026-03-24T10:17:26.000Z",
      "duration_sec": 146,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.27.56",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3445,
        "lon": -69.5806,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T10:17:26.000Z"
    }
  },
  {
    "id": "905",
    "record_id": "L-2026-0121-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera70@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD97261762989770",
    "model": "Modelo 1",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "906",
    "record_id": "L-2026-0122-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas96@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD20164169421140",
    "model": "Modelo 1",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-22T07:15:00.000Z",
      "ended_at": "2026-04-22T07:18:16.000Z",
      "duration_sec": 196,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.84.129.91",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.0988,
        "lon": -69.6852,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-22T07:18:16.000Z"
    }
  },
  {
    "id": "907",
    "record_id": "L-2026-0122-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal0@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD19490746678310",
    "model": "Modelo 2",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": "2026-04-06T09:15:00.000Z",
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-08T04:15:00.000Z",
      "ended_at": "2026-04-08T04:17:36.000Z",
      "duration_sec": 156,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.222.149.194",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3716,
        "lon": -69.5904,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-08T04:17:36.000Z"
    }
  },
  {
    "id": "908",
    "record_id": "L-2026-0122-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz1@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD84874261796060",
    "model": "Modelo 1",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "909",
    "record_id": "L-2026-0122-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa2@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD80451204204090",
    "model": "Modelo 2",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "910",
    "record_id": "L-2026-0122-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas3@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD67070479403740",
    "model": "Modelo 1",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": "2026-05-05T09:15:00.000Z",
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-06T12:15:00.000Z",
      "ended_at": "2026-05-06T12:22:08.000Z",
      "duration_sec": 428,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.43.145.68",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7139,
        "lon": -69.8713,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-06T12:22:08.000Z"
    }
  },
  {
    "id": "911",
    "record_id": "L-2026-0123-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa30@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD18268128197170",
    "model": "Modelo 1",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "912",
    "record_id": "L-2026-0123-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa31@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD11301137545330",
    "model": "Modelo 2",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "913",
    "record_id": "L-2026-0123-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva32@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD45618208053310",
    "model": "Modelo 2",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": "2026-05-09T09:15:00.000Z",
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "914",
    "record_id": "L-2026-0123-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa33@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD52325736972270",
    "model": "Modelo 1",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-26T18:15:00.000Z",
      "ended_at": "2026-05-26T18:18:36.000Z",
      "duration_sec": 216,
      "progress": 2,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.208.239.47",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8633,
        "lon": -70.1376,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 108,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 17
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T18:18:36.000Z"
    }
  },
  {
    "id": "915",
    "record_id": "L-2026-0123-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa34@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD55533096037490",
    "model": "Modelo 1",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "916",
    "record_id": "L-2026-0123-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira35@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD34661933682290",
    "model": "Modelo 1",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-17T15:15:00.000Z",
      "ended_at": "2026-05-17T15:20:01.000Z",
      "duration_sec": 301,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.178.190",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7624,
        "lon": -69.9148,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T15:20:01.000Z"
    }
  },
  {
    "id": "917",
    "record_id": "L-2026-0124-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez61@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD77193098497340",
    "model": "Modelo 1",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T17:15:00.000Z",
      "ended_at": "2026-06-22T17:22:18.000Z",
      "duration_sec": 438,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.31.107",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4204,
        "lon": -69.5961,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T17:22:18.000Z"
    }
  },
  {
    "id": "918",
    "record_id": "L-2026-0124-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez63@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD16171453744520",
    "model": "Modelo 2",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "919",
    "record_id": "L-2026-0124-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega64@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD98047242482860",
    "model": "Modelo 1",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "920",
    "record_id": "L-2026-0124-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres65@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD21796873343750",
    "model": "Modelo 1",
    "date": "2026-06-09T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "921",
    "record_id": "L-2026-0124-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa66@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD87636861724650",
    "model": "Modelo 2",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "922",
    "record_id": "L-2026-0126-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva26@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD28289766473700",
    "model": "Modelo 1",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-23T12:15:00.000Z",
      "ended_at": "2026-08-23T12:19:41.000Z",
      "duration_sec": 281,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.125.234.39",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7811,
        "lon": -69.8245,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-23T12:19:41.000Z"
    }
  },
  {
    "id": "923",
    "record_id": "L-2026-0126-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro27@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD75989990889920",
    "model": "Modelo 1",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-18T09:15:00.000Z",
      "delivered_at": "2026-08-18T09:15:00.000Z",
      "expires_at": "2026-09-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-19T11:15:00.000Z",
      "ended_at": "2026-08-19T11:15:51.000Z",
      "duration_sec": 51,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.19.194.164",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 4.2,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-19T11:15:51.000Z"
    }
  },
  {
    "id": "924",
    "record_id": "L-2026-0126-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey28@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 144",
    "vin": "9BD94093297662040",
    "model": "Modelo 1",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "925",
    "record_id": "L-2026-0126-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez29@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD51818949852000",
    "model": "Modelo 2",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-21T07:15:00.000Z",
      "ended_at": "2026-08-21T07:20:36.000Z",
      "duration_sec": 336,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "neutro",
        "text": "Asesoramiento — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.216.97",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4012,
        "lon": -69.752,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T07:20:36.000Z"
    }
  },
  {
    "id": "926",
    "record_id": "L-2026-0126-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan31@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "EDOM",
    "dealer": "EDOM",
    "brand": "Fiat",
    "assessor": "Asesor 143",
    "vin": "9BD32465206486550",
    "model": "Modelo 1",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": "2026-08-06T09:15:00.000Z",
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "927",
    "record_id": "L-2026-0127-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina57@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 266",
    "vin": "9BD84484160997970",
    "model": "Modelo 2",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "928",
    "record_id": "L-2026-0127-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera58@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 266",
    "vin": "9BD22181071668580",
    "model": "Modelo 4",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-19T21:15:00.000Z",
      "ended_at": "2026-01-19T21:20:22.000Z",
      "duration_sec": 322,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.161.165.128",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.2366,
        "lon": -57.4823,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-19T21:20:22.000Z"
    }
  },
  {
    "id": "929",
    "record_id": "L-2026-0127-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera59@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 259",
    "vin": "9BD31337666813200",
    "model": "Modelo 5",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "930",
    "record_id": "L-2026-0127-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre60@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Ram",
    "assessor": "Asesor 261",
    "vin": "9BD28965325581770",
    "model": "Modelo 5",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "931",
    "record_id": "L-2026-0127-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega62@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD58254034024230",
    "model": "Modelo 2",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-18T19:15:00.000Z",
      "ended_at": "2026-01-18T19:19:36.000Z",
      "duration_sec": 276,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.69.57.142",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.0079,
        "lon": -57.7637,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-18T19:19:36.000Z"
    }
  },
  {
    "id": "932",
    "record_id": "L-2026-0128-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega88@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Jeep",
    "assessor": "Asesor 260",
    "vin": "9BD31958751102130",
    "model": "Modelo 3",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-06T09:15:00.000Z",
      "delivered_at": "2026-01-06T09:15:00.000Z",
      "expires_at": "2026-01-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-07T18:15:00.000Z",
      "ended_at": "2026-01-07T18:20:49.000Z",
      "duration_sec": 349,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "neutro",
        "text": "Problemas solucionados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.160.52.154",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": true,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.8885,
        "lon": -57.2961,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-07T18:20:49.000Z"
    }
  },
  {
    "id": "933",
    "record_id": "L-2026-0128-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro89@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Ram",
    "assessor": "Asesor 266",
    "vin": "9BD86381154637880",
    "model": "Modelo 5",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-04T09:15:00.000Z",
      "ended_at": "2026-02-04T09:16:10.000Z",
      "duration_sec": 70,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.219.29.82",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3909,
        "lon": -57.4186,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-04T09:16:10.000Z"
    }
  },
  {
    "id": "934",
    "record_id": "L-2026-0128-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa91@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FJDR Mariano Roque Alonso",
    "brand": "Fiat",
    "assessor": "Asesor 258",
    "vin": "9BD28532646756830",
    "model": "Modelo 2",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "935",
    "record_id": "L-2026-0128-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa93@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Jeep",
    "assessor": "Asesor 259",
    "vin": "9BD97625531633760",
    "model": "Modelo 3",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-04T07:15:00.000Z",
      "ended_at": "2026-02-04T07:19:39.000Z",
      "duration_sec": 279,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.121.3.35",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.952,
        "lon": -57.6757,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-04T07:19:39.000Z"
    }
  },
  {
    "id": "936",
    "record_id": "L-2026-0129-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva22@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Jeep",
    "assessor": "Asesor 262",
    "vin": "9BD33598514533940",
    "model": "Modelo 3",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-13T19:15:00.000Z",
      "ended_at": "2026-02-13T19:16:07.000Z",
      "duration_sec": 67,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.218.7",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9817,
        "lon": -57.8529,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-13T19:16:07.000Z"
    }
  },
  {
    "id": "937",
    "record_id": "L-2026-0129-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera23@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 264",
    "vin": "9BD78151083078820",
    "model": "Modelo 1",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "938",
    "record_id": "L-2026-0129-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira25@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 264",
    "vin": "9BD59201342996290",
    "model": "Modelo 2",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "939",
    "record_id": "L-2026-0129-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro26@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 265",
    "vin": "9BD13319426710040",
    "model": "Modelo 1",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-27T01:15:00.000Z",
      "ended_at": "2026-02-27T01:20:12.000Z",
      "duration_sec": 312,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.128.206.185",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.902,
        "lon": -57.2661,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-27T01:20:12.000Z"
    }
  },
  {
    "id": "940",
    "record_id": "L-2026-0129-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez27@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD65776978353160",
    "model": "Modelo 1",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "941",
    "record_id": "L-2026-0130-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey53@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Ram",
    "assessor": "Asesor 266",
    "vin": "9BD12882370433680",
    "model": "Modelo 5",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "942",
    "record_id": "L-2026-0130-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez54@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 259",
    "vin": "9BD75400079760210",
    "model": "Modelo 6",
    "date": "2026-02-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-16T09:15:00.000Z",
      "ended_at": "2026-02-16T09:21:20.000Z",
      "duration_sec": 380,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.36.96",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4294,
        "lon": -57.984,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-16T09:21:20.000Z"
    }
  },
  {
    "id": "943",
    "record_id": "L-2026-0130-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez55@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Ram",
    "assessor": "Asesor 265",
    "vin": "9BD91241280794050",
    "model": "Modelo 5",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "944",
    "record_id": "L-2026-0130-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa56@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 265",
    "vin": "9BD75264511109090",
    "model": "Modelo 3",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "945",
    "record_id": "L-2026-0130-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez57@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FJDR Mariano Roque Alonso",
    "brand": "Fiat",
    "assessor": "Asesor 258",
    "vin": "9BD91124955621070",
    "model": "Modelo 2",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "946",
    "record_id": "L-2026-0130-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz58@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 266",
    "vin": "9BD69920598989110",
    "model": "Modelo 4",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T19:15:00.000Z",
      "ended_at": "2026-02-15T19:21:06.000Z",
      "duration_sec": 366,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "neutro",
        "text": "Asesoramiento — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.10.19.11",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.6368,
        "lon": -57.6533,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T19:21:06.000Z"
    }
  },
  {
    "id": "947",
    "record_id": "L-2026-0131-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina84@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 263",
    "vin": "9BD70132387401840",
    "model": "Modelo 2",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "948",
    "record_id": "L-2026-0131-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro85@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 263",
    "vin": "9BD92727365317830",
    "model": "Modelo 1",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "949",
    "record_id": "L-2026-0131-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera86@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD57778425017570",
    "model": "Modelo 2",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-27T13:15:00.000Z",
      "ended_at": "2026-03-27T13:21:20.000Z",
      "duration_sec": 380,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.207.151.88",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3352,
        "lon": -57.3247,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T13:21:20.000Z"
    }
  },
  {
    "id": "950",
    "record_id": "L-2026-0131-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro87@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Ram",
    "assessor": "Asesor 262",
    "vin": "9BD74280912214760",
    "model": "Modelo 5",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-29T19:15:00.000Z",
      "ended_at": "2026-03-29T19:21:25.000Z",
      "duration_sec": 385,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.135.109",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.4536,
        "lon": -57.734,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 64.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T19:21:25.000Z"
    }
  },
  {
    "id": "951",
    "record_id": "L-2026-0131-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez88@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 266",
    "vin": "9BD11188984617000",
    "model": "Modelo 3",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "952",
    "record_id": "L-2026-0131-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz89@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Ram",
    "assessor": "Asesor 262",
    "vin": "9BD53206610129640",
    "model": "Modelo 5",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-07T03:15:00.000Z",
      "ended_at": "2026-03-07T03:22:39.000Z",
      "duration_sec": 459,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.150.185.176",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.0164,
        "lon": -57.5466,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 76.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-07T03:22:39.000Z"
    }
  },
  {
    "id": "953",
    "record_id": "L-2026-0132-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera19@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FJDR Mariano Roque Alonso",
    "brand": "Jeep",
    "assessor": "Asesor 258",
    "vin": "9BD27647382879190",
    "model": "Modelo 3",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T02:15:00.000Z",
      "ended_at": "2026-03-29T02:22:27.000Z",
      "duration_sec": 447,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.73.51.121",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9187,
        "lon": -57.2853,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T02:22:27.000Z"
    }
  },
  {
    "id": "954",
    "record_id": "L-2026-0132-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina20@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 260",
    "vin": "9BD11769187814080",
    "model": "Modelo 6",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "955",
    "record_id": "L-2026-0132-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno21@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Jeep",
    "assessor": "Asesor 259",
    "vin": "9BD25798636250090",
    "model": "Modelo 4",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "956",
    "record_id": "L-2026-0132-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa22@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 260",
    "vin": "9BD15852569807730",
    "model": "Modelo 6",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "957",
    "record_id": "L-2026-0132-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas23@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Jeep",
    "assessor": "Asesor 260",
    "vin": "9BD87146772805680",
    "model": "Modelo 4",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "958",
    "record_id": "L-2026-0133-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez49@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 266",
    "vin": "9BD26170412515720",
    "model": "Modelo 1",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-28T23:15:00.000Z",
      "ended_at": "2026-04-28T23:20:23.000Z",
      "duration_sec": 323,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.202.203.163",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.2513,
        "lon": -58.0148,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-28T23:20:23.000Z"
    }
  },
  {
    "id": "959",
    "record_id": "L-2026-0133-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre52@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 255",
    "vin": "9BD81076081591890",
    "model": "Modelo 1",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "960",
    "record_id": "L-2026-0133-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal53@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 265",
    "vin": "9BD58578047724110",
    "model": "Modelo 3",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T22:15:00.000Z",
      "ended_at": "2026-05-03T22:19:29.000Z",
      "duration_sec": 269,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.179.164.41",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.0922,
        "lon": -57.9839,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T22:19:29.000Z"
    }
  },
  {
    "id": "961",
    "record_id": "L-2026-0133-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez54@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 264",
    "vin": "9BD97256753052200",
    "model": "Modelo 1",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-15T18:15:00.000Z",
      "ended_at": "2026-04-15T18:21:41.000Z",
      "duration_sec": 401,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "negativo",
        "text": "Proceso entrega — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.128.178",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9973,
        "lon": -57.2878,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-15T18:21:41.000Z"
    }
  },
  {
    "id": "962",
    "record_id": "L-2026-0134-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro80@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Ram",
    "assessor": "Asesor 265",
    "vin": "9BD48347719339520",
    "model": "Modelo 6",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-29T14:15:00.000Z",
      "ended_at": "2026-04-29T14:22:07.000Z",
      "duration_sec": 427,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "neutro",
        "text": "Competencias - capacitación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.218.91.15",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.5554,
        "lon": -57.9188,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-29T14:22:07.000Z"
    }
  },
  {
    "id": "963",
    "record_id": "L-2026-0134-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan81@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 265",
    "vin": "9BD47633035022250",
    "model": "Modelo 3",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "964",
    "record_id": "L-2026-0134-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa82@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FJDR Mariano Roque Alonso",
    "brand": "Ram",
    "assessor": "Asesor 258",
    "vin": "9BD24886263753940",
    "model": "Modelo 6",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "965",
    "record_id": "L-2026-0134-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa83@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 265",
    "vin": "9BD13922590940990",
    "model": "Modelo 2",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-27T09:15:00.000Z",
      "ended_at": "2026-04-27T09:21:19.000Z",
      "duration_sec": 379,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.232.9.226",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3419,
        "lon": -57.6584,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 63.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-27T09:21:19.000Z"
    }
  },
  {
    "id": "966",
    "record_id": "L-2026-0134-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal84@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FJDR Mariano Roque Alonso",
    "brand": "Fiat",
    "assessor": "Asesor 257",
    "vin": "9BD26606622545240",
    "model": "Modelo 1",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-14T18:15:00.000Z",
      "ended_at": "2026-04-14T18:21:08.000Z",
      "duration_sec": 368,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "neutro",
        "text": "Recepción del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.111.103.245",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3911,
        "lon": -57.8835,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-14T18:21:08.000Z"
    }
  },
  {
    "id": "967",
    "record_id": "L-2026-0135-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez14@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 264",
    "vin": "9BD17234430202360",
    "model": "Modelo 1",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-05T09:15:00.000Z",
      "delivered_at": "2026-06-05T09:15:00.000Z",
      "expires_at": "2026-06-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "968",
    "record_id": "L-2026-0135-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez15@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 260",
    "vin": "9BD32936108863710",
    "model": "Modelo 5",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-07T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-07T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "969",
    "record_id": "L-2026-0135-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega16@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD30517891087880",
    "model": "Modelo 2",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-25T05:15:00.000Z",
      "ended_at": "2026-05-25T05:17:38.000Z",
      "duration_sec": 158,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.10.167.148",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9822,
        "lon": -57.5145,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-25T05:17:38.000Z"
    }
  },
  {
    "id": "970",
    "record_id": "L-2026-0135-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan17@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 265",
    "vin": "9BD57411299232570",
    "model": "Modelo 1",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "971",
    "record_id": "L-2026-0135-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez18@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Jeep",
    "assessor": "Asesor 262",
    "vin": "9BD12132931380450",
    "model": "Modelo 4",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-14T08:15:00.000Z",
      "ended_at": "2026-05-14T08:21:20.000Z",
      "duration_sec": 380,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.166.30.132",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.8963,
        "lon": -57.595,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-14T08:21:20.000Z"
    }
  },
  {
    "id": "972",
    "record_id": "L-2026-0135-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez19@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 255",
    "vin": "9BD14080624959690",
    "model": "Modelo 2",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-28T15:15:00.000Z",
      "ended_at": "2026-05-28T15:20:34.000Z",
      "duration_sec": 334,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "positivo",
        "text": "Consultas — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.174.28.63",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.5089,
        "lon": -57.6133,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-28T15:20:34.000Z"
    }
  },
  {
    "id": "973",
    "record_id": "L-2026-0136-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez45@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 266",
    "vin": "9BD85638290037350",
    "model": "Modelo 3",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "974",
    "record_id": "L-2026-0136-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva46@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Jeep",
    "assessor": "Asesor 260",
    "vin": "9BD14256408552280",
    "model": "Modelo 4",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "975",
    "record_id": "L-2026-0136-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega47@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Jeep",
    "assessor": "Asesor 261",
    "vin": "9BD77549023490560",
    "model": "Modelo 3",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "976",
    "record_id": "L-2026-0138-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega10@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Ram",
    "assessor": "Asesor 265",
    "vin": "9BD82281321613170",
    "model": "Modelo 6",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "977",
    "record_id": "L-2026-0138-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez11@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Encarnacion",
    "brand": "Jeep",
    "assessor": "Asesor 261",
    "vin": "9BD72141834853390",
    "model": "Modelo 3",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-16T06:15:00.000Z",
      "ended_at": "2026-07-16T06:21:03.000Z",
      "duration_sec": 363,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.61.90",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3627,
        "lon": -57.7221,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-16T06:21:03.000Z"
    }
  },
  {
    "id": "978",
    "record_id": "L-2026-0138-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan12@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD94149465377010",
    "model": "Modelo 2",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T13:15:00.000Z",
      "ended_at": "2026-07-22T13:17:31.000Z",
      "duration_sec": 151,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.155.225.143",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.3836,
        "lon": -57.644,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T13:17:31.000Z"
    }
  },
  {
    "id": "979",
    "record_id": "L-2026-0138-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz13@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD61722286650360",
    "model": "Modelo 2",
    "date": "2026-07-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "980",
    "record_id": "L-2026-0138-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva14@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - JDR Asunción",
    "brand": "Ram",
    "assessor": "Asesor 259",
    "vin": "9BD36485884195880",
    "model": "Modelo 6",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-28T14:15:00.000Z",
      "ended_at": "2026-07-28T14:21:28.000Z",
      "duration_sec": 388,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "negativo",
        "text": "Atención — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.66.148.249",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.0244,
        "lon": -57.2312,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-28T14:21:28.000Z"
    }
  },
  {
    "id": "981",
    "record_id": "L-2026-0140-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez72@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 255",
    "vin": "9BD56114193056530",
    "model": "Modelo 2",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T05:15:00.000Z",
      "ended_at": "2026-08-26T05:17:42.000Z",
      "duration_sec": 162,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "neutro",
        "text": "Prueba del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.179.118.53",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.9502,
        "lon": -57.7658,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T05:17:42.000Z"
    }
  },
  {
    "id": "982",
    "record_id": "L-2026-0140-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro73@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 255",
    "vin": "9BD19427015918720",
    "model": "Modelo 1",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "983",
    "record_id": "L-2026-0140-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal74@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 256",
    "vin": "9BD28716933363930",
    "model": "Modelo 2",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "984",
    "record_id": "L-2026-0140-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina75@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 263",
    "vin": "9BD28730869576140",
    "model": "Modelo 2",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "985",
    "record_id": "L-2026-0140-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan76@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores S.A. - FIAT Asunción",
    "brand": "Fiat",
    "assessor": "Asesor 264",
    "vin": "9BD68805298607520",
    "model": "Modelo 1",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-07T09:15:00.000Z",
      "delivered_at": "2026-08-07T09:15:00.000Z",
      "expires_at": "2026-08-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "986",
    "record_id": "L-2026-0140-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez77@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden Automotores - FIAT Encarnacion",
    "brand": "Fiat",
    "assessor": "Asesor 255",
    "vin": "9BD51128014912480",
    "model": "Modelo 2",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-22T22:15:00.000Z",
      "ended_at": "2026-08-22T22:19:12.000Z",
      "duration_sec": 252,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "neutro",
        "text": "Intercambio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.222.134.29",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -25.1313,
        "lon": -57.4221,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T22:19:12.000Z"
    }
  },
  {
    "id": "987",
    "record_id": "L-2026-0141-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez6@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Fiat",
    "assessor": "Asesor 265",
    "vin": "9BD63609278358360",
    "model": "Modelo 1",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-11T11:15:00.000Z",
      "ended_at": "2026-08-11T11:19:51.000Z",
      "duration_sec": 291,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.197.195.3",
        "ip_country": "PARAGUAY",
        "gps_country": "PARAGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -24.934,
        "lon": -57.8611,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-11T11:19:51.000Z"
    }
  },
  {
    "id": "988",
    "record_id": "L-2026-0141-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro10@ejemplo.com",
    "country": "PARAGUAY",
    "importer": "GARDEN AUTOMOTORES",
    "dealer": "Garden S.A. - FJDR Ciudad del Este",
    "brand": "Jeep",
    "assessor": "Asesor 266",
    "vin": "9BD47656938334310",
    "model": "Modelo 3",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "989",
    "record_id": "L-2026-0142-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa37@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD69443175600350",
    "model": "Modelo 10",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-28T01:15:00.000Z",
      "ended_at": "2026-01-28T01:15:45.000Z",
      "duration_sec": 45,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.216.212.53",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-28T01:15:45.000Z"
    }
  },
  {
    "id": "990",
    "record_id": "L-2026-0142-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro38@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD54334142082330",
    "model": "Modelo 10",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "991",
    "record_id": "L-2026-0142-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa39@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD32207570057390",
    "model": "Modelo 10",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "992",
    "record_id": "L-2026-0142-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa40@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD68006122325570",
    "model": "Modelo 9",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-11T21:15:00.000Z",
      "ended_at": "2026-01-11T21:19:25.000Z",
      "duration_sec": 265,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.244.22.65",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5902,
        "lon": -70.1199,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T21:19:25.000Z"
    }
  },
  {
    "id": "993",
    "record_id": "L-2026-0142-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres41@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD54381640512490",
    "model": "Modelo 10",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-25T19:15:00.000Z",
      "ended_at": "2026-01-25T19:20:56.000Z",
      "duration_sec": 356,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.31.36.22",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.791,
        "lon": -70.1644,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-25T19:20:56.000Z"
    }
  },
  {
    "id": "994",
    "record_id": "L-2026-0142-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez42@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD37225895982240",
    "model": "Modelo 9",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "995",
    "record_id": "L-2026-0143-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal68@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD72289140755240",
    "model": "Modelo 9",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-03T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-03T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "996",
    "record_id": "L-2026-0143-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera69@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD24602441816200",
    "model": "Modelo 10",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T22:15:00.000Z",
      "ended_at": "2026-01-14T22:20:11.000Z",
      "duration_sec": 311,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.244.131.22",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3615,
        "lon": -70.3205,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T22:20:11.000Z"
    }
  },
  {
    "id": "997",
    "record_id": "L-2026-0143-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre70@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD16557873913490",
    "model": "Modelo 10",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "998",
    "record_id": "L-2026-0143-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey71@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD54624664174020",
    "model": "Modelo 9",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-12T04:15:00.000Z",
      "ended_at": "2026-01-12T04:19:03.000Z",
      "duration_sec": 243,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.236.240.50",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8295,
        "lon": -70.226,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-12T04:19:03.000Z"
    }
  },
  {
    "id": "999",
    "record_id": "L-2026-0143-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal72@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD39161883717860",
    "model": "Modelo 9",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-06T20:15:00.000Z",
      "ended_at": "2026-02-06T20:20:20.000Z",
      "duration_sec": 320,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.5.80.86",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2256,
        "lon": -69.8778,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-06T20:20:20.000Z"
    }
  },
  {
    "id": "1000",
    "record_id": "L-2026-0143-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez73@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD48314342824310",
    "model": "Modelo 10",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-02T09:15:00.000Z",
      "delivered_at": "2026-02-02T09:15:00.000Z",
      "expires_at": "2026-02-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-04T00:15:00.000Z",
      "ended_at": "2026-02-04T00:15:24.000Z",
      "duration_sec": 24,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.4.32.203",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 2,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-04T00:15:24.000Z"
    }
  },
  {
    "id": "1001",
    "record_id": "L-2026-0144-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira2@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD18367158309500",
    "model": "Modelo 9",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-12T22:15:00.000Z",
      "ended_at": "2026-02-12T22:15:46.000Z",
      "duration_sec": 46,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.212.90.218",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-12T22:15:46.000Z"
    }
  },
  {
    "id": "1002",
    "record_id": "L-2026-0144-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno3@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD81063552030370",
    "model": "Modelo 9",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1003",
    "record_id": "L-2026-0144-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva5@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD76539230830550",
    "model": "Modelo 9",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T06:15:00.000Z",
      "ended_at": "2026-02-20T06:15:21.000Z",
      "duration_sec": 21,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.244.184.7",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-20T06:15:21.000Z"
    }
  },
  {
    "id": "1004",
    "record_id": "L-2026-0144-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre6@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD27690131040920",
    "model": "Modelo 10",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-28T12:15:00.000Z",
      "ended_at": "2026-02-28T12:22:19.000Z",
      "duration_sec": 439,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.159.139.8",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2789,
        "lon": -70.0516,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-28T12:22:19.000Z"
    }
  },
  {
    "id": "1005",
    "record_id": "L-2026-0144-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre7@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD82360627050140",
    "model": "Modelo 10",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-23T12:15:00.000Z",
      "ended_at": "2026-02-23T12:17:18.000Z",
      "duration_sec": 138,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.102.21",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5479,
        "lon": -70.2835,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T12:17:18.000Z"
    }
  },
  {
    "id": "1006",
    "record_id": "L-2026-0145-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira33@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD75247951200470",
    "model": "Modelo 9",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1007",
    "record_id": "L-2026-0145-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro34@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD17397689718720",
    "model": "Modelo 9",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1008",
    "record_id": "L-2026-0145-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz35@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1009",
    "record_id": "L-2026-0145-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez36@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD14398419540040",
    "model": "Modelo 9",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1010",
    "record_id": "L-2026-0145-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre37@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD27208687788190",
    "model": "Modelo 10",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-28T09:15:00.000Z",
      "delivered_at": "2026-02-28T09:15:00.000Z",
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1011",
    "record_id": "L-2026-0145-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz38@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD81944678152910",
    "model": "Modelo 10",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1012",
    "record_id": "L-2026-0146-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno64@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD75870908267970",
    "model": "Modelo 10",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1013",
    "record_id": "L-2026-0146-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez65@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD23166030854860",
    "model": "Modelo 9",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-19T16:15:00.000Z",
      "ended_at": "2026-03-19T16:22:52.000Z",
      "duration_sec": 472,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.44.3.21",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.201,
        "lon": -69.802,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-19T16:22:52.000Z"
    }
  },
  {
    "id": "1014",
    "record_id": "L-2026-0146-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal66@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD88175505397470",
    "model": "Modelo 9",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1015",
    "record_id": "L-2026-0146-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa67@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD51022088686540",
    "model": "Modelo 9",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1016",
    "record_id": "L-2026-0146-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa69@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD44361482131000",
    "model": "Modelo 9",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T05:15:00.000Z",
      "ended_at": "2026-03-12T05:20:16.000Z",
      "duration_sec": 316,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "negativo",
        "text": "Regalo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.127.128.29",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.6904,
        "lon": -69.5929,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T05:20:16.000Z"
    }
  },
  {
    "id": "1017",
    "record_id": "L-2026-0147-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas95@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD21706398414920",
    "model": "Modelo 9",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1018",
    "record_id": "L-2026-0147-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre96@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD84820516759500",
    "model": "Modelo 9",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1019",
    "record_id": "L-2026-0147-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez1@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD32433949677380",
    "model": "Modelo 9",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1020",
    "record_id": "L-2026-0147-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey2@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD33533885464030",
    "model": "Modelo 10",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1021",
    "record_id": "L-2026-0147-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres3@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD69610906389810",
    "model": "Modelo 10",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1022",
    "record_id": "L-2026-0148-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez29@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD15164037133060",
    "model": "Modelo 10",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1023",
    "record_id": "L-2026-0148-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez30@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD62453061313440",
    "model": "Modelo 10",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-19T01:15:00.000Z",
      "ended_at": "2026-04-19T01:20:56.000Z",
      "duration_sec": 356,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "neutro",
        "text": "Falla técnica del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.53.151.44",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3931,
        "lon": -69.9479,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-19T01:20:56.000Z"
    }
  },
  {
    "id": "1024",
    "record_id": "L-2026-0148-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro31@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD44010449962430",
    "model": "Modelo 10",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1025",
    "record_id": "L-2026-0148-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal32@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD12176450441080",
    "model": "Modelo 10",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1026",
    "record_id": "L-2026-0148-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal33@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD93959079249130",
    "model": "Modelo 9",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1027",
    "record_id": "L-2026-0148-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas34@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD57431309067790",
    "model": "Modelo 10",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1028",
    "record_id": "L-2026-0149-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno61@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD52257414365010",
    "model": "Modelo 10",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1029",
    "record_id": "L-2026-0149-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega62@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD46448057652770",
    "model": "Modelo 9",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1030",
    "record_id": "L-2026-0149-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno63@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD18974474438600",
    "model": "Modelo 9",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1031",
    "record_id": "L-2026-0149-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey64@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD37350206839320",
    "model": "Modelo 10",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1032",
    "record_id": "L-2026-0150-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez92@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD76286891576510",
    "model": "Modelo 9",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1033",
    "record_id": "L-2026-0150-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva93@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD95443562739030",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-20T03:15:00.000Z",
      "ended_at": "2026-05-20T03:18:55.000Z",
      "duration_sec": 235,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "neutro",
        "text": "Prueba del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.240.80.80",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8704,
        "lon": -69.6287,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-20T03:18:55.000Z"
    }
  },
  {
    "id": "1034",
    "record_id": "L-2026-0150-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz94@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD78579493067010",
    "model": "Modelo 9",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-25T23:15:00.000Z",
      "ended_at": "2026-05-25T23:18:10.000Z",
      "duration_sec": 190,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.88.205.186",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": true,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3768,
        "lon": -69.9667,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-25T23:18:10.000Z"
    }
  },
  {
    "id": "1035",
    "record_id": "L-2026-0150-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey95@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD98829955115490",
    "model": "Modelo 9",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1036",
    "record_id": "L-2026-0150-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas96@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD89501155500710",
    "model": "Modelo 9",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T00:15:00.000Z",
      "ended_at": "2026-05-13T00:18:57.000Z",
      "duration_sec": 237,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.86.168.107",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5425,
        "lon": -69.8116,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T00:18:57.000Z"
    }
  },
  {
    "id": "1037",
    "record_id": "L-2026-0151-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey25@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD20508729029780",
    "model": "Modelo 9",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1038",
    "record_id": "L-2026-0151-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz26@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD46823406280560",
    "model": "Modelo 9",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1039",
    "record_id": "L-2026-0151-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez28@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD96501078244530",
    "model": "Modelo 9",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-18T19:15:00.000Z",
      "ended_at": "2026-05-18T19:19:16.000Z",
      "duration_sec": 256,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.153.15.76",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1635,
        "lon": -70.1898,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-18T19:19:16.000Z"
    }
  },
  {
    "id": "1040",
    "record_id": "L-2026-0151-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega29@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD46730238751700",
    "model": "Modelo 10",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1041",
    "record_id": "L-2026-0151-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez30@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD83462759482370",
    "model": "Modelo 10",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1042",
    "record_id": "L-2026-0152-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina56@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD75889343222010",
    "model": "Modelo 9",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1043",
    "record_id": "L-2026-0152-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa57@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD64997711747280",
    "model": "Modelo 10",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1044",
    "record_id": "L-2026-0152-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva58@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD35349194648050",
    "model": "Modelo 9",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-06T09:15:00.000Z",
      "delivered_at": "2026-07-06T09:15:00.000Z",
      "expires_at": "2026-07-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1045",
    "record_id": "L-2026-0152-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres59@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD82205331627930",
    "model": "Modelo 9",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-20T15:15:00.000Z",
      "ended_at": "2026-06-20T15:20:55.000Z",
      "duration_sec": 355,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.217.143",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8615,
        "lon": -70.2102,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-20T15:20:55.000Z"
    }
  },
  {
    "id": "1046",
    "record_id": "L-2026-0153-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez87@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD55721055742280",
    "model": "Modelo 10",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1047",
    "record_id": "L-2026-0153-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez88@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD53312862493400",
    "model": "Modelo 10",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-31T21:15:00.000Z",
      "ended_at": "2026-07-31T21:19:42.000Z",
      "duration_sec": 282,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.3.208",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.852,
        "lon": -70.0235,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-31T21:19:42.000Z"
    }
  },
  {
    "id": "1048",
    "record_id": "L-2026-0153-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz89@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD44186751422040",
    "model": "Modelo 9",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1049",
    "record_id": "L-2026-0153-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira90@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD59827783107370",
    "model": "Modelo 9",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-23T21:15:00.000Z",
      "ended_at": "2026-07-23T21:22:42.000Z",
      "duration_sec": 462,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.66.244.144",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2716,
        "lon": -69.684,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T21:22:42.000Z"
    }
  },
  {
    "id": "1050",
    "record_id": "L-2026-0153-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa91@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD47786823417050",
    "model": "Modelo 9",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1051",
    "record_id": "L-2026-0153-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan92@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD50121332960840",
    "model": "Modelo 9",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-21T13:15:00.000Z",
      "ended_at": "2026-07-21T13:18:43.000Z",
      "duration_sec": 223,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "neutro",
        "text": "Documentación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.99.121.79",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3705,
        "lon": -69.5554,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-21T13:18:43.000Z"
    }
  },
  {
    "id": "1052",
    "record_id": "L-2026-0154-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz21@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD86566189193210",
    "model": "Modelo 10",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-29T21:15:00.000Z",
      "ended_at": "2026-07-29T21:22:01.000Z",
      "duration_sec": 421,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.47.26",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7621,
        "lon": -69.6706,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 60.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T21:22:01.000Z"
    }
  },
  {
    "id": "1053",
    "record_id": "L-2026-0154-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey22@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD54146114345680",
    "model": "Modelo 9",
    "date": "2026-07-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1054",
    "record_id": "L-2026-0154-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres23@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD67118629244850",
    "model": "Modelo 10",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-13T14:15:00.000Z",
      "ended_at": "2026-07-13T14:18:44.000Z",
      "duration_sec": 224,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.52.219.237",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7163,
        "lon": -70.2289,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-13T14:18:44.000Z"
    }
  },
  {
    "id": "1055",
    "record_id": "L-2026-0154-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva24@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD32810882486630",
    "model": "Modelo 10",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1056",
    "record_id": "L-2026-0154-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera25@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD25286591381570",
    "model": "Modelo 10",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1057",
    "record_id": "L-2026-0154-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno26@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD25858006065710",
    "model": "Modelo 9",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-26T02:15:00.000Z",
      "ended_at": "2026-07-26T02:19:54.000Z",
      "duration_sec": 294,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "neutro",
        "text": "Trabajo no hecho — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.101.155.50",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1557,
        "lon": -69.6132,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-26T02:19:54.000Z"
    }
  },
  {
    "id": "1058",
    "record_id": "L-2026-0155-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva52@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD62676026613440",
    "model": "Modelo 10",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1059",
    "record_id": "L-2026-0155-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez53@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD36406905797860",
    "model": "Modelo 10",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1060",
    "record_id": "L-2026-0155-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey54@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD79779640856390",
    "model": "Modelo 10",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-11T10:15:00.000Z",
      "ended_at": "2026-08-11T10:21:50.000Z",
      "duration_sec": 410,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.233.105",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.52,
        "lon": -70.0019,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-11T10:21:50.000Z"
    }
  },
  {
    "id": "1061",
    "record_id": "L-2026-0155-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz55@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD77077279329680",
    "model": "Modelo 10",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1062",
    "record_id": "L-2026-0155-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno56@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD19787989993410",
    "model": "Modelo 9",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1063",
    "record_id": "L-2026-0156-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina83@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 145",
    "vin": "9BD16990234822260",
    "model": "Modelo 9",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-10T04:15:00.000Z",
      "ended_at": "2026-08-10T04:22:17.000Z",
      "duration_sec": 437,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.187.84.112",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4811,
        "lon": -70.2529,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-10T04:22:17.000Z"
    }
  },
  {
    "id": "1064",
    "record_id": "L-2026-0156-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera84@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD67062414007920",
    "model": "Modelo 9",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1065",
    "record_id": "L-2026-0156-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa85@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD94308174407980",
    "model": "Modelo 10",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-18T09:15:00.000Z",
      "delivered_at": "2026-08-18T09:15:00.000Z",
      "expires_at": "2026-09-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-21T05:15:00.000Z",
      "ended_at": "2026-08-21T05:19:09.000Z",
      "duration_sec": 249,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.190.80.93",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5508,
        "lon": -69.7128,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T05:19:09.000Z"
    }
  },
  {
    "id": "1066",
    "record_id": "L-2026-0156-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina86@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD12217718899860",
    "model": "Modelo 10",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1067",
    "record_id": "L-2026-0156-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez87@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD17281791485070",
    "model": "Modelo 9",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-27T06:15:00.000Z",
      "ended_at": "2026-08-27T06:18:16.000Z",
      "duration_sec": 196,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "negativo",
        "text": "Medio de pago — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.41.134.111",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.6268,
        "lon": -69.6213,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-27T06:18:16.000Z"
    }
  },
  {
    "id": "1068",
    "record_id": "L-2026-0156-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez88@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "GRUPO AVANT",
    "dealer": "AVANT AUTO SAS",
    "brand": "Citroën",
    "assessor": "Asesor 146",
    "vin": "9BD23949415079300",
    "model": "Modelo 9",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1069",
    "record_id": "L-2026-0157-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz17@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Ram",
    "assessor": "Asesor 224",
    "vin": "9BD41622642358660",
    "model": "Modelo 6",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1070",
    "record_id": "L-2026-0157-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa18@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD63278455076820",
    "model": "Modelo 7",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1071",
    "record_id": "L-2026-0157-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez20@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD43235729514020",
    "model": "Modelo 8",
    "date": "2026-01-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-15T01:15:00.000Z",
      "ended_at": "2026-01-15T01:20:41.000Z",
      "duration_sec": 341,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.197.212.215",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3802,
        "lon": -90.4319,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-15T01:20:41.000Z"
    }
  },
  {
    "id": "1072",
    "record_id": "L-2026-0157-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz21@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD39055834403520",
    "model": "Modelo 7",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1073",
    "record_id": "L-2026-0157-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa22@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 230",
    "vin": "9BD45521216399480",
    "model": "Modelo 7",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-26T09:15:00.000Z",
      "ended_at": "2026-01-26T09:18:53.000Z",
      "duration_sec": 233,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.47.183.242",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 15.0208,
        "lon": -90.8573,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-26T09:18:53.000Z"
    }
  },
  {
    "id": "1074",
    "record_id": "L-2026-0158-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva48@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD95388594294380",
    "model": "Modelo 7",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1075",
    "record_id": "L-2026-0158-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina49@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 222",
    "vin": "9BD30170726346860",
    "model": "Modelo 7",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-11T22:15:00.000Z",
      "ended_at": "2026-01-11T22:19:16.000Z",
      "duration_sec": 256,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "negativo",
        "text": "Medio de pago — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.59.36.199",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.4568,
        "lon": -90.2361,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T22:19:16.000Z"
    }
  },
  {
    "id": "1076",
    "record_id": "L-2026-0158-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas50@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Ram",
    "assessor": "Asesor 225",
    "vin": "9BD86112862466750",
    "model": "Modelo 5",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1077",
    "record_id": "L-2026-0158-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina51@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 230",
    "vin": "9BD80300456911260",
    "model": "Modelo 8",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T15:15:00.000Z",
      "ended_at": "2026-02-02T15:22:07.000Z",
      "duration_sec": 427,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.242.134.189",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.5335,
        "lon": -90.2344,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T15:22:07.000Z"
    }
  },
  {
    "id": "1078",
    "record_id": "L-2026-0158-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas52@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Jeep",
    "assessor": "Asesor 226",
    "vin": "9BD10462459292210",
    "model": "Modelo 4",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-04T09:15:00.000Z",
      "delivered_at": "2026-01-04T09:15:00.000Z",
      "expires_at": "2026-01-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-05T14:15:00.000Z",
      "ended_at": "2026-01-05T14:20:59.000Z",
      "duration_sec": 359,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "negativo",
        "text": "Eficiencia - compromiso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.215.195.159",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.2895,
        "lon": -90.5543,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-05T14:20:59.000Z"
    }
  },
  {
    "id": "1079",
    "record_id": "L-2026-0158-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera53@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD59849495863260",
    "model": "Modelo 8",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-25T04:15:00.000Z",
      "ended_at": "2026-01-25T04:19:37.000Z",
      "duration_sec": 277,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.117.54.183",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.5,
        "lon": -90.1157,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 69.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-25T04:19:37.000Z"
    }
  },
  {
    "id": "1080",
    "record_id": "L-2026-0159-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz79@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD13104275549430",
    "model": "Modelo 7",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1081",
    "record_id": "L-2026-0159-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan80@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD29416143772230",
    "model": "Modelo 8",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T16:15:00.000Z",
      "ended_at": "2026-02-15T16:20:59.000Z",
      "duration_sec": 359,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.145.88.64",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.4583,
        "lon": -90.8353,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T16:20:59.000Z"
    }
  },
  {
    "id": "1082",
    "record_id": "L-2026-0159-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez82@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD57796974048980",
    "model": "Modelo 7",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1083",
    "record_id": "L-2026-0160-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal13@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD52175231048300",
    "model": "Modelo 8",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1084",
    "record_id": "L-2026-0160-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre14@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD99958193374790",
    "model": "Modelo 7",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-17T01:15:00.000Z",
      "ended_at": "2026-02-17T01:20:33.000Z",
      "duration_sec": 333,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "neutro",
        "text": "Limpieza — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.114.90",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3556,
        "lon": -90.1743,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-17T01:20:33.000Z"
    }
  },
  {
    "id": "1085",
    "record_id": "L-2026-0160-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez15@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 221",
    "vin": "9BD60342443495360",
    "model": "Modelo 7",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-19T09:15:00.000Z",
      "delivered_at": "2026-02-19T09:15:00.000Z",
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1086",
    "record_id": "L-2026-0160-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz16@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 222",
    "vin": "9BD12068651330910",
    "model": "Modelo 8",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1087",
    "record_id": "L-2026-0160-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira18@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Jeep",
    "assessor": "Asesor 225",
    "vin": "9BD31130422117910",
    "model": "Modelo 3",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1088",
    "record_id": "L-2026-0161-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega46@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD75473233476480",
    "model": "Modelo 7",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-09T05:15:00.000Z",
      "ended_at": "2026-03-09T05:22:26.000Z",
      "duration_sec": 446,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "negativo",
        "text": "Intercambio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.56.225.2",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.8244,
        "lon": -90.5839,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 148.7,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-09T05:22:26.000Z"
    }
  },
  {
    "id": "1089",
    "record_id": "L-2026-0161-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz47@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD45972868004060",
    "model": "Modelo 8",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-27T13:15:00.000Z",
      "ended_at": "2026-03-27T13:15:25.000Z",
      "duration_sec": 25,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.225.180.120",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 14.63,
        "lon": -90.51,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 2.8,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-27T13:15:25.000Z"
    }
  },
  {
    "id": "1090",
    "record_id": "L-2026-0161-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa48@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 223",
    "vin": "9BD62539221907460",
    "model": "Modelo 3",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1091",
    "record_id": "L-2026-0161-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz49@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD73703362423540",
    "model": "Modelo 7",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1092",
    "record_id": "L-2026-0162-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa77@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Ram",
    "assessor": "Asesor 225",
    "vin": "9BD78761696847460",
    "model": "Modelo 6",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1093",
    "record_id": "L-2026-0162-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro78@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 221",
    "vin": "9BD81833641111260",
    "model": "Modelo 8",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-18T23:15:00.000Z",
      "ended_at": "2026-03-18T23:21:29.000Z",
      "duration_sec": 389,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.26.86.26",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.7621,
        "lon": -90.4081,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-18T23:21:29.000Z"
    }
  },
  {
    "id": "1094",
    "record_id": "L-2026-0162-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez79@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD86784663600280",
    "model": "Modelo 7",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1095",
    "record_id": "L-2026-0162-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina80@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Jeep",
    "assessor": "Asesor 225",
    "vin": "9BD15192073788050",
    "model": "Modelo 4",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T03:15:00.000Z",
      "ended_at": "2026-03-29T03:18:24.000Z",
      "duration_sec": 204,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "neutro",
        "text": "Medio de pago — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.69.201",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.6649,
        "lon": -90.9081,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T03:18:24.000Z"
    }
  },
  {
    "id": "1096",
    "record_id": "L-2026-0163-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez9@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD64635579796640",
    "model": "Modelo 8",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1097",
    "record_id": "L-2026-0163-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez10@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD52349064000260",
    "model": "Modelo 7",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1098",
    "record_id": "L-2026-0163-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez11@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Ram",
    "assessor": "Asesor 223",
    "vin": "9BD29114905883330",
    "model": "Modelo 6",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-13T04:15:00.000Z",
      "ended_at": "2026-04-13T04:17:21.000Z",
      "duration_sec": 141,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.35.105.17",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3289,
        "lon": -90.167,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-13T04:17:21.000Z"
    }
  },
  {
    "id": "1099",
    "record_id": "L-2026-0163-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez13@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 223",
    "vin": "9BD92038352679090",
    "model": "Modelo 3",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1100",
    "record_id": "L-2026-0163-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz14@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 230",
    "vin": "9BD98789090436800",
    "model": "Modelo 7",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1101",
    "record_id": "L-2026-0164-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega40@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD21557419018050",
    "model": "Modelo 8",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-09T14:15:00.000Z",
      "ended_at": "2026-04-09T14:15:23.000Z",
      "duration_sec": 23,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.138.148.33",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 14.63,
        "lon": -90.51,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.6,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-09T14:15:23.000Z"
    }
  },
  {
    "id": "1102",
    "record_id": "L-2026-0164-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro41@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD97318733194430",
    "model": "Modelo 7",
    "date": "2026-04-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-24T05:15:00.000Z",
      "ended_at": "2026-04-24T05:16:03.000Z",
      "duration_sec": 63,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "negativo",
        "text": "Asesoramiento — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.37.45.17",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.2885,
        "lon": -90.4843,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-24T05:16:03.000Z"
    }
  },
  {
    "id": "1103",
    "record_id": "L-2026-0164-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey42@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Jeep",
    "assessor": "Asesor 225",
    "vin": "9BD15560409944010",
    "model": "Modelo 4",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1104",
    "record_id": "L-2026-0164-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres43@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 222",
    "vin": "9BD63568995707200",
    "model": "Modelo 8",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1105",
    "record_id": "L-2026-0164-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal44@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Jeep",
    "assessor": "Asesor 225",
    "vin": "9BD93134041371010",
    "model": "Modelo 3",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1106",
    "record_id": "L-2026-0164-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez45@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q 19 CALLE",
    "brand": "Peugeot",
    "assessor": "Asesor 222",
    "vin": "9BD82005223235580",
    "model": "Modelo 8",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1107",
    "record_id": "L-2026-0165-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva75@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Ram",
    "assessor": "Asesor 224",
    "vin": "9BD85591133297150",
    "model": "Modelo 6",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1108",
    "record_id": "L-2026-0166-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez5@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 223",
    "vin": "9BD17479830901190",
    "model": "Modelo 3",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-26T02:15:00.000Z",
      "ended_at": "2026-06-26T02:22:56.000Z",
      "duration_sec": 476,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.235.242.89",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.8963,
        "lon": -90.1657,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-26T02:22:56.000Z"
    }
  },
  {
    "id": "1109",
    "record_id": "L-2026-0166-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres6@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD96063389153710",
    "model": "Modelo 7",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1110",
    "record_id": "L-2026-0166-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres8@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD16410064275740",
    "model": "Modelo 7",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-07T09:15:00.000Z",
      "delivered_at": "2026-06-07T09:15:00.000Z",
      "expires_at": "2026-06-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-09T19:15:00.000Z",
      "ended_at": "2026-06-09T19:19:43.000Z",
      "duration_sec": 283,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "neutro",
        "text": "Vehículo dañado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.248.101.31",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.8156,
        "lon": -90.3002,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-09T19:19:43.000Z"
    }
  },
  {
    "id": "1111",
    "record_id": "L-2026-0166-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres9@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD74344777883790",
    "model": "Modelo 7",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1112",
    "record_id": "L-2026-0166-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez10@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD26394716463540",
    "model": "Modelo 8",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-14T18:15:00.000Z",
      "ended_at": "2026-06-14T18:15:22.000Z",
      "duration_sec": 22,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.143.200.217",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 14.63,
        "lon": -90.51,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 2.4,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-14T18:15:22.000Z"
    }
  },
  {
    "id": "1113",
    "record_id": "L-2026-0167-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez36@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD17102079016710",
    "model": "Modelo 7",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1114",
    "record_id": "L-2026-0167-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez37@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD43084013555540",
    "model": "Modelo 8",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T13:15:00.000Z",
      "ended_at": "2026-07-27T13:20:34.000Z",
      "duration_sec": 334,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.108.113",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3275,
        "lon": -90.9011,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T13:20:34.000Z"
    }
  },
  {
    "id": "1115",
    "record_id": "L-2026-0167-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega38@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 223",
    "vin": "9BD24654897119780",
    "model": "Modelo 4",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-03T03:15:00.000Z",
      "ended_at": "2026-08-03T03:21:21.000Z",
      "duration_sec": 381,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "neutro",
        "text": "Retoma de usado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.174.98.6",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.2618,
        "lon": -90.1758,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-03T03:21:21.000Z"
    }
  },
  {
    "id": "1116",
    "record_id": "L-2026-0167-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre41@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 223",
    "vin": "9BD32293242995220",
    "model": "Modelo 3",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-24T13:15:00.000Z",
      "ended_at": "2026-07-24T13:21:18.000Z",
      "duration_sec": 378,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "negativo",
        "text": "Atención — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.137.200",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.8702,
        "lon": -90.8694,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-24T13:21:18.000Z"
    }
  },
  {
    "id": "1117",
    "record_id": "L-2026-0168-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre67@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD84587418668890",
    "model": "Modelo 8",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1118",
    "record_id": "L-2026-0168-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira68@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Guatemala (Ed Grupo Q)",
    "brand": "Ram",
    "assessor": "Asesor 226",
    "vin": "",
    "model": "Modelo 6",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-17T09:15:00.000Z",
      "delivered_at": "2026-07-17T09:15:00.000Z",
      "expires_at": "2026-08-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-17T20:15:00.000Z",
      "ended_at": "2026-07-17T20:22:24.000Z",
      "duration_sec": 444,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.7.123.82",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.6209,
        "lon": -90.2698,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-17T20:22:24.000Z"
    }
  },
  {
    "id": "1119",
    "record_id": "L-2026-0168-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva69@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 229",
    "vin": "9BD86264863397820",
    "model": "Modelo 8",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1120",
    "record_id": "L-2026-0168-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas72@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD30512812237380",
    "model": "Modelo 8",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1121",
    "record_id": "L-2026-0169-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega1@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 227",
    "vin": "9BD39215807927330",
    "model": "Modelo 7",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T09:15:00.000Z",
      "delivered_at": "2026-08-26T09:15:00.000Z",
      "expires_at": "2026-09-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1122",
    "record_id": "L-2026-0169-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal2@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Carretera a El Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 224",
    "vin": "9BD72123899565000",
    "model": "Modelo 3",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T05:15:00.000Z",
      "ended_at": "2026-08-26T05:17:37.000Z",
      "duration_sec": 157,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.11.168",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.8552,
        "lon": -90.585,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T05:17:37.000Z"
    }
  },
  {
    "id": "1123",
    "record_id": "L-2026-0169-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera3@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q XELA",
    "brand": "Peugeot",
    "assessor": "Asesor 228",
    "vin": "9BD50044753433490",
    "model": "Modelo 7",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1124",
    "record_id": "L-2026-0169-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa4@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 230",
    "vin": "9BD21555291226840",
    "model": "Modelo 8",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1125",
    "record_id": "L-2026-0169-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan6@ejemplo.com",
    "country": "GUATEMALA",
    "importer": "GRUPO Q",
    "dealer": "GRUPO Q, CARRETERA A EL SALVADOR",
    "brand": "Peugeot",
    "assessor": "Asesor 230",
    "vin": "9BD84558372070180",
    "model": "Modelo 7",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T20:15:00.000Z",
      "ended_at": "2026-08-26T20:21:15.000Z",
      "duration_sec": 375,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "negativo",
        "text": "Vehículo dañado — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.121.149.64",
        "ip_country": "GUATEMALA",
        "gps_country": "GUATEMALA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3911,
        "lon": -90.3225,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T20:21:15.000Z"
    }
  },
  {
    "id": "1126",
    "record_id": "L-2026-0170-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina33@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD56335052249360",
    "model": "Modelo 6",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1127",
    "record_id": "L-2026-0170-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva34@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD65417242399830",
    "model": "Modelo 3",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1128",
    "record_id": "L-2026-0170-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal35@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD53801383713750",
    "model": "Modelo 5",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1129",
    "record_id": "L-2026-0170-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno36@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD23730534174650",
    "model": "Modelo 3",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1130",
    "record_id": "L-2026-0170-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz37@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD55482980105700",
    "model": "Modelo 5",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1131",
    "record_id": "L-2026-0171-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey63@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD51935101154030",
    "model": "Modelo 3",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-31T06:15:00.000Z",
      "ended_at": "2026-01-31T06:16:00.000Z",
      "duration_sec": 60,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.30.113",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8284,
        "lon": -86.8514,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-31T06:16:00.000Z"
    }
  },
  {
    "id": "1132",
    "record_id": "L-2026-0171-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega65@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 231",
    "vin": "9BD54313726415840",
    "model": "Modelo 6",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-19T12:15:00.000Z",
      "ended_at": "2026-01-19T12:17:09.000Z",
      "duration_sec": 129,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.69.133.141",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0612,
        "lon": -87.4397,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-19T12:17:09.000Z"
    }
  },
  {
    "id": "1133",
    "record_id": "L-2026-0171-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey66@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD46082733686470",
    "model": "Modelo 6",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1134",
    "record_id": "L-2026-0171-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno67@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD92120873738930",
    "model": "Modelo 5",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-18T23:15:00.000Z",
      "ended_at": "2026-01-18T23:19:07.000Z",
      "duration_sec": 247,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.89.30.91",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.6917,
        "lon": -87.1018,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-18T23:19:07.000Z"
    }
  },
  {
    "id": "1135",
    "record_id": "L-2026-0171-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina68@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD12739725240470",
    "model": "Modelo 6",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1136",
    "record_id": "L-2026-0172-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva94@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD22722001056130",
    "model": "Modelo 3",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1137",
    "record_id": "L-2026-0172-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas95@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD78732524727940",
    "model": "Modelo 5",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1138",
    "record_id": "L-2026-0172-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez96@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD62956028995550",
    "model": "Modelo 6",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1139",
    "record_id": "L-2026-0172-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva0@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD57765082928490",
    "model": "Modelo 4",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1140",
    "record_id": "L-2026-0172-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan1@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD42402702997180",
    "model": "Modelo 4",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1141",
    "record_id": "L-2026-0172-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan2@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD35946249971530",
    "model": "Modelo 4",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1142",
    "record_id": "L-2026-0173-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa28@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD31684535406330",
    "model": "Modelo 6",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1143",
    "record_id": "L-2026-0173-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez29@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD95027227673460",
    "model": "Modelo 4",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-18T13:15:00.000Z",
      "ended_at": "2026-02-18T13:22:47.000Z",
      "duration_sec": 467,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "neutro",
        "text": "Medio de pago — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.75.147",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9845,
        "lon": -87.3433,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-18T13:22:47.000Z"
    }
  },
  {
    "id": "1144",
    "record_id": "L-2026-0173-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz31@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD57387329608640",
    "model": "Modelo 3",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-04T17:15:00.000Z",
      "ended_at": "2026-02-04T17:21:48.000Z",
      "duration_sec": 408,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.142.77",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.1729,
        "lon": -87.5879,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-04T17:21:48.000Z"
    }
  },
  {
    "id": "1145",
    "record_id": "L-2026-0173-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno32@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD58617724466500",
    "model": "Modelo 4",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-09T14:15:00.000Z",
      "ended_at": "2026-03-09T14:21:11.000Z",
      "duration_sec": 371,
      "progress": 8,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.90.155.18",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0438,
        "lon": -87.0975,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-09T14:21:11.000Z"
    }
  },
  {
    "id": "1146",
    "record_id": "L-2026-0173-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez33@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD47245772102980",
    "model": "Modelo 4",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-17T18:15:00.000Z",
      "ended_at": "2026-02-17T18:22:18.000Z",
      "duration_sec": 438,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.8.110.140",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.2731,
        "lon": -87.1542,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-17T18:22:18.000Z"
    }
  },
  {
    "id": "1147",
    "record_id": "L-2026-0174-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega59@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD70647690612700",
    "model": "Modelo 6",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1148",
    "record_id": "L-2026-0174-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez60@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD42839053355160",
    "model": "Modelo 3",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1149",
    "record_id": "L-2026-0174-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez61@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD71010157389150",
    "model": "Modelo 3",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T12:15:00.000Z",
      "ended_at": "2026-03-12T12:22:55.000Z",
      "duration_sec": 475,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "positivo",
        "text": "Consultas — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.220.166.154",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8311,
        "lon": -87.378,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T12:22:55.000Z"
    }
  },
  {
    "id": "1150",
    "record_id": "L-2026-0174-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz62@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD51467864345150",
    "model": "Modelo 5",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T19:15:00.000Z",
      "ended_at": "2026-03-16T19:20:36.000Z",
      "duration_sec": 336,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.36.82",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0758,
        "lon": -87.2586,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T19:20:36.000Z"
    }
  },
  {
    "id": "1151",
    "record_id": "L-2026-0174-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina64@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD43092138788510",
    "model": "Modelo 4",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1152",
    "record_id": "L-2026-0175-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa90@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD29125608484890",
    "model": "Modelo 5",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1153",
    "record_id": "L-2026-0175-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey91@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD92790640035340",
    "model": "Modelo 5",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1154",
    "record_id": "L-2026-0175-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa92@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 231",
    "vin": "9BD85106381049090",
    "model": "Modelo 5",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1155",
    "record_id": "L-2026-0175-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey93@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD32702008005930",
    "model": "Modelo 5",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T14:15:00.000Z",
      "ended_at": "2026-03-29T14:20:09.000Z",
      "duration_sec": 309,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "negativo",
        "text": "Explicación de trabajos realizados — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.131.213.183",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.3081,
        "lon": -87.0249,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T14:20:09.000Z"
    }
  },
  {
    "id": "1156",
    "record_id": "L-2026-0175-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno94@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD53181412147700",
    "model": "Modelo 6",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1157",
    "record_id": "L-2026-0175-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira95@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 232",
    "vin": "9BD48958421164630",
    "model": "Modelo 4",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1158",
    "record_id": "L-2026-0176-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz24@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD71364552223430",
    "model": "Modelo 4",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1159",
    "record_id": "L-2026-0176-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz25@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD59931897176090",
    "model": "Modelo 6",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1160",
    "record_id": "L-2026-0176-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez26@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD17069183951370",
    "model": "Modelo 5",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": "2026-05-04T09:15:00.000Z",
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-05T10:15:00.000Z",
      "ended_at": "2026-05-05T10:18:47.000Z",
      "duration_sec": 227,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.198.237.94",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9118,
        "lon": -87.4591,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-05T10:18:47.000Z"
    }
  },
  {
    "id": "1161",
    "record_id": "L-2026-0176-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez28@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD15895819420560",
    "model": "Modelo 3",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1162",
    "record_id": "L-2026-0177-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez55@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 232",
    "vin": "9BD11316999222920",
    "model": "Modelo 3",
    "date": "2026-04-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1163",
    "record_id": "L-2026-0177-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez56@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD91236360802940",
    "model": "Modelo 5",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1164",
    "record_id": "L-2026-0177-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina57@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD62398856975950",
    "model": "Modelo 6",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1165",
    "record_id": "L-2026-0177-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal58@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD56506867603030",
    "model": "Modelo 3",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1166",
    "record_id": "L-2026-0177-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez59@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 232",
    "vin": "9BD53561498284370",
    "model": "Modelo 4",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1167",
    "record_id": "L-2026-0177-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz60@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD61943657135100",
    "model": "Modelo 3",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1168",
    "record_id": "L-2026-0178-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey86@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD15375092041220",
    "model": "Modelo 3",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-08T09:15:00.000Z",
      "delivered_at": "2026-05-08T09:15:00.000Z",
      "expires_at": "2026-05-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1169",
    "record_id": "L-2026-0178-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas87@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD84831814381540",
    "model": "Modelo 6",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1170",
    "record_id": "L-2026-0178-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas89@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD97426256205260",
    "model": "Modelo 5",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-07T09:15:00.000Z",
      "delivered_at": "2026-05-07T09:15:00.000Z",
      "expires_at": "2026-05-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1171",
    "record_id": "L-2026-0178-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa90@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD16439214163890",
    "model": "Modelo 3",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1172",
    "record_id": "L-2026-0178-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas91@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD26533983566940",
    "model": "Modelo 4",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1173",
    "record_id": "L-2026-0179-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez20@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD66226587206270",
    "model": "Modelo 4",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T00:15:00.000Z",
      "ended_at": "2026-05-30T00:20:12.000Z",
      "duration_sec": 312,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.167.38.107",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.751,
        "lon": -87.4125,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T00:20:12.000Z"
    }
  },
  {
    "id": "1174",
    "record_id": "L-2026-0179-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre21@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD85589304474160",
    "model": "Modelo 6",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1175",
    "record_id": "L-2026-0179-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva22@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD48251715843550",
    "model": "Modelo 4",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T10:15:00.000Z",
      "ended_at": "2026-05-29T10:22:47.000Z",
      "duration_sec": 467,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.164.197.106",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0135,
        "lon": -87.5755,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T10:22:47.000Z"
    }
  },
  {
    "id": "1176",
    "record_id": "L-2026-0179-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz24@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD49645220675330",
    "model": "Modelo 4",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-07T09:15:00.000Z",
      "delivered_at": "2026-05-07T09:15:00.000Z",
      "expires_at": "2026-05-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1177",
    "record_id": "L-2026-0179-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal25@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD23408193573680",
    "model": "Modelo 3",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-06T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-06T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1178",
    "record_id": "L-2026-0181-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal82@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD94498881969420",
    "model": "Modelo 3",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1179",
    "record_id": "L-2026-0181-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro83@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD43205376433470",
    "model": "Modelo 6",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-29T03:15:00.000Z",
      "ended_at": "2026-06-29T03:22:14.000Z",
      "duration_sec": 434,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "neutro",
        "text": "Medio de pago — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.120.8.57",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0811,
        "lon": -86.8861,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-29T03:22:14.000Z"
    }
  },
  {
    "id": "1180",
    "record_id": "L-2026-0181-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez84@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD90561805793390",
    "model": "Modelo 5",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-11T03:15:00.000Z",
      "ended_at": "2026-06-11T03:16:22.000Z",
      "duration_sec": 82,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.109.61.98",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0829,
        "lon": -86.9697,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T03:16:22.000Z"
    }
  },
  {
    "id": "1181",
    "record_id": "L-2026-0181-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan85@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 232",
    "vin": "9BD57493533760160",
    "model": "Modelo 4",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1182",
    "record_id": "L-2026-0181-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega87@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD64759096640980",
    "model": "Modelo 4",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1183",
    "record_id": "L-2026-0182-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal16@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD71652958498780",
    "model": "Modelo 5",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1184",
    "record_id": "L-2026-0182-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa17@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD74941715138230",
    "model": "Modelo 3",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1185",
    "record_id": "L-2026-0182-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey18@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD47452331742400",
    "model": "Modelo 5",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T05:15:00.000Z",
      "ended_at": "2026-07-29T05:18:14.000Z",
      "duration_sec": 194,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "neutro",
        "text": "Cumplimiento del plazo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.178.81.97",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9432,
        "lon": -86.8039,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T05:18:14.000Z"
    }
  },
  {
    "id": "1186",
    "record_id": "L-2026-0182-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez20@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD14042096256990",
    "model": "Modelo 6",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1187",
    "record_id": "L-2026-0182-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno21@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD47328316102180",
    "model": "Modelo 3",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T20:15:00.000Z",
      "ended_at": "2026-07-29T20:15:51.000Z",
      "duration_sec": 51,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.202.66.169",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 14.07,
        "lon": -87.19,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-07-29T20:15:51.000Z"
    }
  },
  {
    "id": "1188",
    "record_id": "L-2026-0183-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro47@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD43347595162840",
    "model": "Modelo 6",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1189",
    "record_id": "L-2026-0183-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez49@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD98483956103890",
    "model": "Modelo 5",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-01T00:15:00.000Z",
      "ended_at": "2026-08-01T00:20:40.000Z",
      "duration_sec": 340,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.16.146",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.2968,
        "lon": -86.8573,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-01T00:20:40.000Z"
    }
  },
  {
    "id": "1190",
    "record_id": "L-2026-0183-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre50@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 231",
    "vin": "9BD32176943129630",
    "model": "Modelo 5",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1191",
    "record_id": "L-2026-0183-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas51@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD47866453418100",
    "model": "Modelo 5",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1192",
    "record_id": "L-2026-0183-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega52@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD16677747498370",
    "model": "Modelo 6",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-10T07:15:00.000Z",
      "ended_at": "2026-07-10T07:16:28.000Z",
      "duration_sec": 88,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.162.198.120",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.4365,
        "lon": -87.1542,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-10T07:16:28.000Z"
    }
  },
  {
    "id": "1193",
    "record_id": "L-2026-0184-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz78@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD79698017987210",
    "model": "Modelo 6",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1194",
    "record_id": "L-2026-0184-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa79@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD41820517399760",
    "model": "Modelo 6",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1195",
    "record_id": "L-2026-0184-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa80@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD16094196831540",
    "model": "Modelo 4",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-23T21:15:00.000Z",
      "ended_at": "2026-08-23T21:20:01.000Z",
      "duration_sec": 301,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "neutro",
        "text": "Oferta comercial — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.198.4.196",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0634,
        "lon": -87.2244,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-23T21:20:01.000Z"
    }
  },
  {
    "id": "1196",
    "record_id": "L-2026-0184-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega81@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 234",
    "vin": "9BD99726987539240",
    "model": "Modelo 3",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1197",
    "record_id": "L-2026-0184-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez82@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Jeep",
    "assessor": "Asesor 233",
    "vin": "9BD13502838661870",
    "model": "Modelo 3",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1198",
    "record_id": "L-2026-0184-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey83@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 233",
    "vin": "9BD31367546064990",
    "model": "Modelo 6",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1199",
    "record_id": "L-2026-0185-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres12@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD97399136710440",
    "model": "Modelo 5",
    "date": "2026-08-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T07:15:00.000Z",
      "ended_at": "2026-08-26T07:20:59.000Z",
      "duration_sec": 359,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "negativo",
        "text": "Sucio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.65.184.93",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0659,
        "lon": -87.0407,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T07:20:59.000Z"
    }
  },
  {
    "id": "1200",
    "record_id": "L-2026-0185-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa13@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. Tegucigalpa",
    "brand": "Ram",
    "assessor": "Asesor 234",
    "vin": "9BD38895072724930",
    "model": "Modelo 5",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1201",
    "record_id": "L-2026-0185-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez14@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 232",
    "vin": "9BD91112797733340",
    "model": "Modelo 5",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-05T09:15:00.000Z",
      "delivered_at": "2026-09-05T09:15:00.000Z",
      "expires_at": "2026-09-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-05T20:15:00.000Z",
      "ended_at": "2026-09-05T20:15:26.000Z",
      "duration_sec": 26,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.165.157.161",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 14.07,
        "lon": -87.19,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.2,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-09-05T20:15:26.000Z"
    }
  },
  {
    "id": "1202",
    "record_id": "L-2026-0185-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina16@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Ram",
    "assessor": "Asesor 231",
    "vin": "9BD34127220500120",
    "model": "Modelo 6",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-19T03:15:00.000Z",
      "ended_at": "2026-08-19T03:20:05.000Z",
      "duration_sec": 305,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "negativo",
        "text": "Otros — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.7.118.239",
        "ip_country": "HONDURAS",
        "gps_country": "HONDURAS",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9193,
        "lon": -87.3798,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-19T03:20:05.000Z"
    }
  },
  {
    "id": "1203",
    "record_id": "L-2026-0185-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva17@ejemplo.com",
    "country": "HONDURAS",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q Honduras, S.A. de C.V. San Pedro Sula",
    "brand": "Jeep",
    "assessor": "Asesor 231",
    "vin": "9BD81461954826350",
    "model": "Modelo 3",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1204",
    "record_id": "L-2026-0187-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz74@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD68877241656750",
    "model": "Modelo 4",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-17T21:15:00.000Z",
      "ended_at": "2026-01-17T21:20:10.000Z",
      "duration_sec": 310,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "neutro",
        "text": "Explicación de trabajos realizados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.89.167.36",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.5578,
        "lon": -88.9399,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-17T21:20:10.000Z"
    }
  },
  {
    "id": "1205",
    "record_id": "L-2026-0187-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey75@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD20136635141820",
    "model": "Modelo 6",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-16T15:15:00.000Z",
      "ended_at": "2026-01-16T15:18:40.000Z",
      "duration_sec": 220,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "negativo",
        "text": "Recogida del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.80.226",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8833,
        "lon": -89.4457,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-16T15:18:40.000Z"
    }
  },
  {
    "id": "1206",
    "record_id": "L-2026-0187-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera76@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD25112329835650",
    "model": "Modelo 6",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1207",
    "record_id": "L-2026-0187-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez77@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD43991689638790",
    "model": "Modelo 5",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1208",
    "record_id": "L-2026-0187-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez78@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD74864257803530",
    "model": "Modelo 5",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-11T14:15:00.000Z",
      "ended_at": "2026-01-11T14:17:46.000Z",
      "duration_sec": 166,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.192.125.190",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.4383,
        "lon": -88.9064,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-11T14:17:46.000Z"
    }
  },
  {
    "id": "1209",
    "record_id": "L-2026-0187-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa79@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD25796321335190",
    "model": "Modelo 4",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1210",
    "record_id": "L-2026-0188-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan8@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD99856600498940",
    "model": "Modelo 3",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T05:15:00.000Z",
      "ended_at": "2026-02-15T05:22:36.000Z",
      "duration_sec": 456,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.27.193.194",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.4548,
        "lon": -89.4711,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T05:22:36.000Z"
    }
  },
  {
    "id": "1211",
    "record_id": "L-2026-0188-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa10@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD94020756012410",
    "model": "Modelo 5",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1212",
    "record_id": "L-2026-0188-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez11@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD61526486205930",
    "model": "Modelo 6",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-14T07:15:00.000Z",
      "ended_at": "2026-02-14T07:17:42.000Z",
      "duration_sec": 162,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.71.22.249",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.758,
        "lon": -89.5104,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-14T07:17:42.000Z"
    }
  },
  {
    "id": "1213",
    "record_id": "L-2026-0188-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa12@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD40041937364560",
    "model": "Modelo 4",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-23T23:15:00.000Z",
      "ended_at": "2026-02-23T23:17:44.000Z",
      "duration_sec": 164,
      "progress": 4,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "negativo",
        "text": "Vehículo dañado — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.204.138.118",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8673,
        "lon": -89.0648,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 44
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T23:17:44.000Z"
    }
  },
  {
    "id": "1214",
    "record_id": "L-2026-0188-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno13@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD47133392672270",
    "model": "Modelo 3",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1215",
    "record_id": "L-2026-0189-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno39@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD95764155048720",
    "model": "Modelo 3",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-25T23:15:00.000Z",
      "ended_at": "2026-02-25T23:18:15.000Z",
      "duration_sec": 195,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.47.178.186",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.847,
        "lon": -88.9338,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-25T23:18:15.000Z"
    }
  },
  {
    "id": "1216",
    "record_id": "L-2026-0189-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal40@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD57835837604780",
    "model": "Modelo 5",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T08:15:00.000Z",
      "ended_at": "2026-03-11T08:19:49.000Z",
      "duration_sec": 289,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "neutro",
        "text": "Cita — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.93.229",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.6212,
        "lon": -89.1441,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T08:19:49.000Z"
    }
  },
  {
    "id": "1217",
    "record_id": "L-2026-0189-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres41@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD52525451226680",
    "model": "Modelo 6",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T13:15:00.000Z",
      "ended_at": "2026-02-24T13:20:22.000Z",
      "duration_sec": 322,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.200.72.123",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 14.0802,
        "lon": -89.4076,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T13:20:22.000Z"
    }
  },
  {
    "id": "1218",
    "record_id": "L-2026-0189-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez42@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD17359806570630",
    "model": "Modelo 3",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-18T03:15:00.000Z",
      "ended_at": "2026-02-18T03:20:45.000Z",
      "duration_sec": 345,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.41.238.7",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.7522,
        "lon": -89.3442,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-18T03:20:45.000Z"
    }
  },
  {
    "id": "1219",
    "record_id": "L-2026-0189-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez44@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD71202940301760",
    "model": "Modelo 6",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1220",
    "record_id": "L-2026-0190-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey70@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD69077461223410",
    "model": "Modelo 5",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-13T21:15:00.000Z",
      "ended_at": "2026-03-13T21:17:09.000Z",
      "duration_sec": 129,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.195.29",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.4148,
        "lon": -88.8699,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-13T21:17:09.000Z"
    }
  },
  {
    "id": "1221",
    "record_id": "L-2026-0190-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz71@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD11968434602600",
    "model": "Modelo 5",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1222",
    "record_id": "L-2026-0190-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres72@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD22086559631300",
    "model": "Modelo 6",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-25T17:15:00.000Z",
      "ended_at": "2026-03-25T17:17:02.000Z",
      "duration_sec": 122,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.115.137.171",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.5917,
        "lon": -89.1141,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T17:17:02.000Z"
    }
  },
  {
    "id": "1223",
    "record_id": "L-2026-0190-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz73@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD91697358735890",
    "model": "Modelo 4",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-01T14:15:00.000Z",
      "ended_at": "2026-04-01T14:16:00.000Z",
      "duration_sec": 60,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.202.123",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.6976,
        "lon": -89.3064,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-01T14:16:00.000Z"
    }
  },
  {
    "id": "1224",
    "record_id": "L-2026-0190-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz74@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD41164328618610",
    "model": "Modelo 6",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1225",
    "record_id": "L-2026-0190-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa75@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD20290805222870",
    "model": "Modelo 6",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": "2026-03-21T09:15:00.000Z",
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1226",
    "record_id": "L-2026-0192-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno35@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD83421869900250",
    "model": "Modelo 3",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-13T00:15:00.000Z",
      "ended_at": "2026-04-13T00:20:06.000Z",
      "duration_sec": 306,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.178.48.66",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": true,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.2943,
        "lon": -89.5413,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-13T00:20:06.000Z"
    }
  },
  {
    "id": "1227",
    "record_id": "L-2026-0192-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez37@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD63548846535060",
    "model": "Modelo 4",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1228",
    "record_id": "L-2026-0192-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez38@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD49385026719020",
    "model": "Modelo 3",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-21T18:15:00.000Z",
      "ended_at": "2026-04-21T18:20:10.000Z",
      "duration_sec": 310,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.213.222.192",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9925,
        "lon": -89.3263,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-21T18:20:10.000Z"
    }
  },
  {
    "id": "1229",
    "record_id": "L-2026-0192-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez39@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD68863674472410",
    "model": "Modelo 5",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T07:15:00.000Z",
      "ended_at": "2026-04-23T07:19:31.000Z",
      "duration_sec": 271,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "neutro",
        "text": "Agilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.90.140.171",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.4888,
        "lon": -89.562,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T07:19:31.000Z"
    }
  },
  {
    "id": "1230",
    "record_id": "L-2026-0193-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez66@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD89758625451710",
    "model": "Modelo 4",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1231",
    "record_id": "L-2026-0193-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira67@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD16976273731300",
    "model": "Modelo 3",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1232",
    "record_id": "L-2026-0193-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz69@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD59359313180300",
    "model": "Modelo 4",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1233",
    "record_id": "L-2026-0193-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera70@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD73905907006470",
    "model": "Modelo 6",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T09:15:00.000Z",
      "ended_at": "2026-05-13T09:22:34.000Z",
      "duration_sec": 454,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.148.79",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3458,
        "lon": -89.3948,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T09:22:34.000Z"
    }
  },
  {
    "id": "1234",
    "record_id": "L-2026-0193-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal71@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD12785592669390",
    "model": "Modelo 6",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1235",
    "record_id": "L-2026-0194-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez0@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD53388772766150",
    "model": "Modelo 6",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1236",
    "record_id": "L-2026-0194-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina1@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD80371632579150",
    "model": "Modelo 5",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1237",
    "record_id": "L-2026-0194-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva2@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD38867559207870",
    "model": "Modelo 5",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T08:15:00.000Z",
      "ended_at": "2026-05-13T08:20:02.000Z",
      "duration_sec": 302,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.138.33.198",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.5302,
        "lon": -88.9088,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T08:20:02.000Z"
    }
  },
  {
    "id": "1238",
    "record_id": "L-2026-0194-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva3@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD95922517622180",
    "model": "Modelo 4",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1239",
    "record_id": "L-2026-0195-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz31@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD43756698228470",
    "model": "Modelo 4",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1240",
    "record_id": "L-2026-0195-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro32@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD85300805628480",
    "model": "Modelo 6",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-22T09:15:00.000Z",
      "delivered_at": "2026-06-22T09:15:00.000Z",
      "expires_at": "2026-07-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-24T21:15:00.000Z",
      "ended_at": "2026-06-24T21:18:33.000Z",
      "duration_sec": 213,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "negativo",
        "text": "Financiamiento o banco — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.135.128",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3377,
        "lon": -88.9191,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-24T21:18:33.000Z"
    }
  },
  {
    "id": "1241",
    "record_id": "L-2026-0195-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz34@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD78285345872850",
    "model": "Modelo 6",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T22:15:00.000Z",
      "ended_at": "2026-06-10T22:22:08.000Z",
      "duration_sec": 428,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.45.41.136",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.6901,
        "lon": -89.5853,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T22:22:08.000Z"
    }
  },
  {
    "id": "1242",
    "record_id": "L-2026-0195-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva35@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD41602879148200",
    "model": "Modelo 3",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1243",
    "record_id": "L-2026-0196-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez62@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD26815084345330",
    "model": "Modelo 5",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1244",
    "record_id": "L-2026-0196-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno63@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD79741923535780",
    "model": "Modelo 5",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1245",
    "record_id": "L-2026-0196-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera64@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "",
    "model": "Modelo 4",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1246",
    "record_id": "L-2026-0196-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan65@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD40363714405650",
    "model": "Modelo 3",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-15T21:15:00.000Z",
      "ended_at": "2026-06-15T21:19:38.000Z",
      "duration_sec": 278,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "negativo",
        "text": "Cita — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.165.57",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.7139,
        "lon": -89.0882,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-15T21:19:38.000Z"
    }
  },
  {
    "id": "1247",
    "record_id": "L-2026-0196-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera66@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD50752353185870",
    "model": "Modelo 3",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1248",
    "record_id": "L-2026-0197-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz93@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD38894590783550",
    "model": "Modelo 5",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-10T19:15:00.000Z",
      "ended_at": "2026-07-10T19:21:57.000Z",
      "duration_sec": 417,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.188.210.237",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.5519,
        "lon": -89.0233,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-10T19:21:57.000Z"
    }
  },
  {
    "id": "1249",
    "record_id": "L-2026-0197-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez94@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD80963107424200",
    "model": "Modelo 6",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-23T05:15:00.000Z",
      "ended_at": "2026-07-23T05:20:50.000Z",
      "duration_sec": 350,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "negativo",
        "text": "Proceso entrega — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.206.34.245",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": true,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3446,
        "lon": -89.2099,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T05:20:50.000Z"
    }
  },
  {
    "id": "1250",
    "record_id": "L-2026-0197-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal95@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD59845043670160",
    "model": "Modelo 3",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1251",
    "record_id": "L-2026-0197-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera96@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD83283907332770",
    "model": "Modelo 6",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1252",
    "record_id": "L-2026-0197-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan0@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD83264747798020",
    "model": "Modelo 5",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1253",
    "record_id": "L-2026-0197-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera1@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD98641152340100",
    "model": "Modelo 4",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-23T08:15:00.000Z",
      "ended_at": "2026-07-23T08:20:16.000Z",
      "duration_sec": 316,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.73.79.192",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.739,
        "lon": -89.2156,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T08:20:16.000Z"
    }
  },
  {
    "id": "1254",
    "record_id": "L-2026-0198-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres28@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD53056852218770",
    "model": "Modelo 6",
    "date": "2026-07-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-20T02:15:00.000Z",
      "ended_at": "2026-07-20T02:16:25.000Z",
      "duration_sec": 85,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.89.190.152",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8153,
        "lon": -89.2763,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-20T02:16:25.000Z"
    }
  },
  {
    "id": "1255",
    "record_id": "L-2026-0198-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez29@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD89394074613460",
    "model": "Modelo 3",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1256",
    "record_id": "L-2026-0198-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez30@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD67618407602630",
    "model": "Modelo 4",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1257",
    "record_id": "L-2026-0198-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz31@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD85132428988190",
    "model": "Modelo 4",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-17T09:15:00.000Z",
      "delivered_at": "2026-07-17T09:15:00.000Z",
      "expires_at": "2026-08-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1258",
    "record_id": "L-2026-0198-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz32@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD61064779371180",
    "model": "Modelo 3",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-02T09:15:00.000Z",
      "ended_at": "2026-08-02T09:19:42.000Z",
      "duration_sec": 282,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "neutro",
        "text": "Presupuesto - cotización — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.57.220.212",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.9411,
        "lon": -88.8499,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-02T09:19:42.000Z"
    }
  },
  {
    "id": "1259",
    "record_id": "L-2026-0199-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal58@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD43574376661550",
    "model": "Modelo 6",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-31T15:15:00.000Z",
      "ended_at": "2026-08-31T15:17:39.000Z",
      "duration_sec": 159,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "neutro",
        "text": "Vehículo dañado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.245.4.56",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.7275,
        "lon": -89.5034,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T15:17:39.000Z"
    }
  },
  {
    "id": "1260",
    "record_id": "L-2026-0199-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa59@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD81635914616610",
    "model": "Modelo 6",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-29T18:15:00.000Z",
      "ended_at": "2026-08-29T18:18:37.000Z",
      "duration_sec": 217,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.193.224",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3282,
        "lon": -88.7981,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-29T18:18:37.000Z"
    }
  },
  {
    "id": "1261",
    "record_id": "L-2026-0199-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez60@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD13452029695170",
    "model": "Modelo 6",
    "date": "2026-08-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1262",
    "record_id": "L-2026-0199-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa61@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD23658319566520",
    "model": "Modelo 6",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-22T20:15:00.000Z",
      "ended_at": "2026-08-22T20:21:46.000Z",
      "duration_sec": 406,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.179.219",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.8629,
        "lon": -88.8005,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T20:21:46.000Z"
    }
  },
  {
    "id": "1263",
    "record_id": "L-2026-0199-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre62@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD99741257865360",
    "model": "Modelo 3",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1264",
    "record_id": "L-2026-0199-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez63@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 311",
    "vin": "9BD48849763885770",
    "model": "Modelo 4",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-31T12:15:00.000Z",
      "ended_at": "2026-08-31T12:17:39.000Z",
      "duration_sec": 159,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "neutro",
        "text": "Retoma de usado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.72.80.134",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.5621,
        "lon": -89.1596,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T12:17:39.000Z"
    }
  },
  {
    "id": "1265",
    "record_id": "L-2026-0200-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa90@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD76513424506990",
    "model": "Modelo 6",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1266",
    "record_id": "L-2026-0200-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan91@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Jeep",
    "assessor": "Asesor 312",
    "vin": "9BD46958904288310",
    "model": "Modelo 4",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T12:15:00.000Z",
      "ended_at": "2026-08-30T12:19:19.000Z",
      "duration_sec": 259,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "neutro",
        "text": "Trabajo no hecho — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.135.220",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3044,
        "lon": -89.1545,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-30T12:19:19.000Z"
    }
  },
  {
    "id": "1267",
    "record_id": "L-2026-0200-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva92@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 312",
    "vin": "9BD74639471591790",
    "model": "Modelo 5",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1268",
    "record_id": "L-2026-0200-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera93@ejemplo.com",
    "country": "EL SALVADOR",
    "importer": "GRUPO Q",
    "dealer": "Grupo Q El Salvador San Salvador",
    "brand": "Ram",
    "assessor": "Asesor 311",
    "vin": "9BD79161224061580",
    "model": "Modelo 5",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-10T11:15:00.000Z",
      "ended_at": "2026-08-10T11:18:47.000Z",
      "duration_sec": 227,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "neutro",
        "text": "Eficiencia - compromiso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.247.216",
        "ip_country": "EL SALVADOR",
        "gps_country": "EL SALVADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 13.3094,
        "lon": -89.3631,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-10T11:18:47.000Z"
    }
  },
  {
    "id": "1269",
    "record_id": "L-2026-0201-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera23@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Fiat",
    "assessor": "Asesor 169",
    "vin": "9BD93517349315090",
    "model": "Modelo 2",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-30T03:15:00.000Z",
      "ended_at": "2026-01-30T03:22:51.000Z",
      "duration_sec": 471,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "neutro",
        "text": "Honestidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.56.76.8",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1855,
        "lon": -78.1434,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-30T03:22:51.000Z"
    }
  },
  {
    "id": "1270",
    "record_id": "L-2026-0201-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa24@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 173",
    "vin": "9BD83014748639470",
    "model": "Modelo 2",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1271",
    "record_id": "L-2026-0201-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez25@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Jeep",
    "assessor": "Asesor 174",
    "vin": "9BD54273364420460",
    "model": "Modelo 3",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1272",
    "record_id": "L-2026-0201-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa27@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Ram",
    "assessor": "Asesor 172",
    "vin": "9BD38031497874810",
    "model": "Modelo 5",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1273",
    "record_id": "L-2026-0202-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez54@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA - SERVICIOS",
    "brand": "Ram",
    "assessor": "Asesor 159",
    "vin": "9BD78825767858970",
    "model": "Modelo 6",
    "date": "2026-01-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1274",
    "record_id": "L-2026-0202-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres55@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Ram",
    "assessor": "Asesor 177",
    "vin": "9BD70464964815770",
    "model": "Modelo 5",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-24T18:15:00.000Z",
      "ended_at": "2026-01-24T18:20:56.000Z",
      "duration_sec": 356,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "neutro",
        "text": "Sucio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.148.229.68",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.341,
        "lon": -78.0932,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-24T18:20:56.000Z"
    }
  },
  {
    "id": "1275",
    "record_id": "L-2026-0202-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez56@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER",
    "brand": "Jeep",
    "assessor": "Asesor 161",
    "vin": "9BD38242863332060",
    "model": "Modelo 3",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1276",
    "record_id": "L-2026-0202-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas57@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 167",
    "vin": "9BD40118232997010",
    "model": "Modelo 6",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1277",
    "record_id": "L-2026-0202-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres58@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Ram",
    "assessor": "Asesor 169",
    "vin": "9BD71001906082570",
    "model": "Modelo 5",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1278",
    "record_id": "L-2026-0202-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz59@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Jeep",
    "assessor": "Asesor 165",
    "vin": "9BD56892749258610",
    "model": "Modelo 3",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1279",
    "record_id": "L-2026-0202-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan60@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Ram",
    "assessor": "Asesor 169",
    "vin": "9BD53887391360240",
    "model": "Modelo 6",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1280",
    "record_id": "L-2026-0203-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan85@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 172",
    "vin": "9BD25599589991660",
    "model": "Modelo 4",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T09:15:00.000Z",
      "ended_at": "2026-02-11T09:22:16.000Z",
      "duration_sec": 436,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "neutro",
        "text": "Regalo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.182.118.192",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5129,
        "lon": -78.6949,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T09:22:16.000Z"
    }
  },
  {
    "id": "1281",
    "record_id": "L-2026-0203-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez86@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD53235978675380",
    "model": "Modelo 6",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T03:15:00.000Z",
      "ended_at": "2026-02-24T03:21:01.000Z",
      "duration_sec": 361,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.213.55.153",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.099,
        "lon": -78.3335,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T03:21:01.000Z"
    }
  },
  {
    "id": "1282",
    "record_id": "L-2026-0203-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro87@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 174",
    "vin": "9BD32808370211930",
    "model": "Modelo 2",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-08T09:15:00.000Z",
      "delivered_at": "2026-02-08T09:15:00.000Z",
      "expires_at": "2026-03-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-09T11:15:00.000Z",
      "ended_at": "2026-02-09T11:22:13.000Z",
      "duration_sec": 433,
      "progress": 7,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.159.23",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.125,
        "lon": -78.2744,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 61.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 78
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-09T11:22:13.000Z"
    }
  },
  {
    "id": "1283",
    "record_id": "L-2026-0203-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva88@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Fiat",
    "assessor": "Asesor 167",
    "vin": "9BD78617000604880",
    "model": "Modelo 2",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1284",
    "record_id": "L-2026-0204-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa19@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Ram",
    "assessor": "Asesor 165",
    "vin": "9BD45695601937520",
    "model": "Modelo 6",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1285",
    "record_id": "L-2026-0204-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal22@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Fiat",
    "assessor": "Asesor 172",
    "vin": "9BD49777682014540",
    "model": "Modelo 1",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-06T06:15:00.000Z",
      "ended_at": "2026-03-06T06:22:06.000Z",
      "duration_sec": 426,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.64.12.88",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4324,
        "lon": -78.4797,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 60.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-06T06:22:06.000Z"
    }
  },
  {
    "id": "1286",
    "record_id": "L-2026-0204-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez23@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Fiat",
    "assessor": "Asesor 165",
    "vin": "9BD87666440761960",
    "model": "Modelo 2",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1287",
    "record_id": "L-2026-0204-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal24@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 176",
    "vin": "9BD97938033879540",
    "model": "Modelo 6",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-09T02:15:00.000Z",
      "ended_at": "2026-02-09T02:17:49.000Z",
      "duration_sec": 169,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.163.210.33",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4081,
        "lon": -78.6672,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-09T02:17:49.000Z"
    }
  },
  {
    "id": "1288",
    "record_id": "L-2026-0204-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz25@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Jeep",
    "assessor": "Asesor 170",
    "vin": "9BD47306217744370",
    "model": "Modelo 3",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1289",
    "record_id": "L-2026-0206-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz81@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA - SERVICIOS",
    "brand": "Ram",
    "assessor": "Asesor 159",
    "vin": "9BD77704677975570",
    "model": "Modelo 6",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": "2026-03-26T09:15:00.000Z",
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-28T02:15:00.000Z",
      "ended_at": "2026-03-28T02:22:14.000Z",
      "duration_sec": 434,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "neutro",
        "text": "Recogida del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.196.110.19",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5302,
        "lon": -78.6681,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-28T02:22:14.000Z"
    }
  },
  {
    "id": "1290",
    "record_id": "L-2026-0206-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres83@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA - SERVICIOS",
    "brand": "Ram",
    "assessor": "Asesor 159",
    "vin": "9BD84333695755240",
    "model": "Modelo 5",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1291",
    "record_id": "L-2026-0206-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez84@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Fiat",
    "assessor": "Asesor 170",
    "vin": "9BD54698827675230",
    "model": "Modelo 2",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1292",
    "record_id": "L-2026-0206-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa86@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Ram",
    "assessor": "Asesor 177",
    "vin": "9BD49766951156970",
    "model": "Modelo 5",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T15:15:00.000Z",
      "ended_at": "2026-03-10T15:22:25.000Z",
      "duration_sec": 445,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.182.44",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4095,
        "lon": -78.1367,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T15:22:25.000Z"
    }
  },
  {
    "id": "1293",
    "record_id": "L-2026-0206-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal87@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Jeep",
    "assessor": "Asesor 174",
    "vin": "9BD36914879788750",
    "model": "Modelo 4",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T07:15:00.000Z",
      "ended_at": "2026-03-31T07:21:27.000Z",
      "duration_sec": 387,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.67.222.153",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5714,
        "lon": -78.3069,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T07:21:27.000Z"
    }
  },
  {
    "id": "1294",
    "record_id": "L-2026-0206-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas88@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Fiat",
    "assessor": "Asesor 166",
    "vin": "9BD70771898604720",
    "model": "Modelo 2",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1295",
    "record_id": "L-2026-0206-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez89@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 176",
    "vin": "9BD57235278379700",
    "model": "Modelo 6",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1296",
    "record_id": "L-2026-0207-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz15@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD89798171203250",
    "model": "Modelo 5",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1297",
    "record_id": "L-2026-0207-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz16@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Ram",
    "assessor": "Asesor 174",
    "vin": "9BD50761026519590",
    "model": "Modelo 6",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-23T01:15:00.000Z",
      "ended_at": "2026-04-23T01:21:40.000Z",
      "duration_sec": 400,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "negativo",
        "text": "Otros — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.7.211",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1537,
        "lon": -78.341,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T01:21:40.000Z"
    }
  },
  {
    "id": "1298",
    "record_id": "L-2026-0207-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre17@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD51898908899070",
    "model": "Modelo 5",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1299",
    "record_id": "L-2026-0207-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa18@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD41973146691590",
    "model": "Modelo 6",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1300",
    "record_id": "L-2026-0207-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan19@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 172",
    "vin": "9BD59973248717500",
    "model": "Modelo 4",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1301",
    "record_id": "L-2026-0208-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega48@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Ram",
    "assessor": "Asesor 174",
    "vin": "9BD58745268592100",
    "model": "Modelo 6",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-20T17:15:00.000Z",
      "ended_at": "2026-04-20T17:16:11.000Z",
      "duration_sec": 71,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.229.126.82",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0969,
        "lon": -78.5423,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-20T17:16:11.000Z"
    }
  },
  {
    "id": "1302",
    "record_id": "L-2026-0208-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz49@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 175",
    "vin": "9BD74998240722630",
    "model": "Modelo 6",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-17T13:15:00.000Z",
      "ended_at": "2026-04-17T13:20:21.000Z",
      "duration_sec": 321,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "negativo",
        "text": "Cita — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.4.214.187",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0807,
        "lon": -78.1418,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-17T13:20:21.000Z"
    }
  },
  {
    "id": "1303",
    "record_id": "L-2026-0208-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre50@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Jeep",
    "assessor": "Asesor 166",
    "vin": "9BD22151172186830",
    "model": "Modelo 3",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1304",
    "record_id": "L-2026-0208-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres52@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Fiat",
    "assessor": "Asesor 168",
    "vin": "9BD83078020086430",
    "model": "Modelo 1",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-10T13:15:00.000Z",
      "ended_at": "2026-04-10T13:19:24.000Z",
      "duration_sec": 264,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.69.170.106",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4417,
        "lon": -78.8293,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-10T13:19:24.000Z"
    }
  },
  {
    "id": "1305",
    "record_id": "L-2026-0208-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz53@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Fiat",
    "assessor": "Asesor 169",
    "vin": "9BD96459337513210",
    "model": "Modelo 1",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1306",
    "record_id": "L-2026-0208-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez54@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 176",
    "vin": "9BD29630888498250",
    "model": "Modelo 5",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1307",
    "record_id": "L-2026-0208-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas55@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Jeep",
    "assessor": "Asesor 178",
    "vin": "9BD96496789645580",
    "model": "Modelo 4",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-04T05:15:00.000Z",
      "ended_at": "2026-05-04T05:20:33.000Z",
      "duration_sec": 333,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.226.216.156",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5096,
        "lon": -78.8434,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T05:20:33.000Z"
    }
  },
  {
    "id": "1308",
    "record_id": "L-2026-0208-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan56@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD68932365254050",
    "model": "Modelo 5",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-16T15:15:00.000Z",
      "ended_at": "2026-04-16T15:19:38.000Z",
      "duration_sec": 278,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.123.146",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0169,
        "lon": -78.8066,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-16T15:19:38.000Z"
    }
  },
  {
    "id": "1309",
    "record_id": "L-2026-0209-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa77@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 174",
    "vin": "9BD93761892018090",
    "model": "Modelo 1",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-24T13:15:00.000Z",
      "ended_at": "2026-05-24T13:19:21.000Z",
      "duration_sec": 261,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.173.83.217",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4604,
        "lon": -78.5317,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T13:19:21.000Z"
    }
  },
  {
    "id": "1310",
    "record_id": "L-2026-0209-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira79@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 173",
    "vin": "9BD41790207355650",
    "model": "Modelo 1",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1311",
    "record_id": "L-2026-0209-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez80@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 173",
    "vin": "9BD55810695446250",
    "model": "Modelo 2",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-03T09:15:00.000Z",
      "delivered_at": "2026-06-03T09:15:00.000Z",
      "expires_at": "2026-06-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-05T01:15:00.000Z",
      "ended_at": "2026-06-05T01:22:13.000Z",
      "duration_sec": 433,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "negativo",
        "text": "Otros — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.84.92",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.333,
        "lon": -78.5444,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-05T01:22:13.000Z"
    }
  },
  {
    "id": "1312",
    "record_id": "L-2026-0210-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa12@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA",
    "brand": "Fiat",
    "assessor": "Asesor 158",
    "vin": "9BD41529107153460",
    "model": "Modelo 2",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1313",
    "record_id": "L-2026-0210-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva13@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 174",
    "vin": "9BD45746233428000",
    "model": "Modelo 2",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1314",
    "record_id": "L-2026-0210-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa14@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 171",
    "vin": "9BD56908738250500",
    "model": "Modelo 3",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1315",
    "record_id": "L-2026-0210-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro15@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER",
    "brand": "Jeep",
    "assessor": "Asesor 162",
    "vin": "9BD30792156509470",
    "model": "Modelo 4",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1316",
    "record_id": "L-2026-0210-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina16@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Jeep",
    "assessor": "Asesor 173",
    "vin": "9BD58548709051180",
    "model": "Modelo 4",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1317",
    "record_id": "L-2026-0210-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa17@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 167",
    "vin": "9BD37290407942970",
    "model": "Modelo 5",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1318",
    "record_id": "L-2026-0210-9",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro18@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Fiat",
    "assessor": "Asesor 167",
    "vin": "9BD94592407381120",
    "model": "Modelo 1",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1319",
    "record_id": "L-2026-0210-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez19@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Ram",
    "assessor": "Asesor 171",
    "vin": "9BD16888207448070",
    "model": "Modelo 6",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-02T03:15:00.000Z",
      "ended_at": "2026-06-02T03:17:38.000Z",
      "duration_sec": 158,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "neutro",
        "text": "Competencias - capacitación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.84.59.80",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1114,
        "lon": -78.2844,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-02T03:17:38.000Z"
    }
  },
  {
    "id": "1320",
    "record_id": "L-2026-0210-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez20@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Ram",
    "assessor": "Asesor 174",
    "vin": "9BD79174330445420",
    "model": "Modelo 5",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1321",
    "record_id": "L-2026-0210-12",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira21@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Ram",
    "assessor": "Asesor 170",
    "vin": "9BD20809185542280",
    "model": "Modelo 6",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1322",
    "record_id": "L-2026-0211-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira42@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 172",
    "vin": "9BD40960681662290",
    "model": "Modelo 4",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T06:15:00.000Z",
      "ended_at": "2026-06-10T06:22:45.000Z",
      "duration_sec": 465,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.168.122.206",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2957,
        "lon": -78.4143,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T06:22:45.000Z"
    }
  },
  {
    "id": "1323",
    "record_id": "L-2026-0211-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro44@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Fiat",
    "assessor": "Asesor 168",
    "vin": "9BD10723203024800",
    "model": "Modelo 1",
    "date": "2026-06-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1324",
    "record_id": "L-2026-0211-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz45@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Fiat",
    "assessor": "Asesor 171",
    "vin": "9BD62533473017200",
    "model": "Modelo 1",
    "date": "2026-06-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T20:15:00.000Z",
      "ended_at": "2026-06-19T20:15:18.000Z",
      "duration_sec": 18,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.145.211.220",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-19T20:15:18.000Z"
    }
  },
  {
    "id": "1325",
    "record_id": "L-2026-0211-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan46@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Jeep",
    "assessor": "Asesor 170",
    "vin": "9BD16843652284140",
    "model": "Modelo 4",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-25T09:15:00.000Z",
      "delivered_at": "2026-06-25T09:15:00.000Z",
      "expires_at": "2026-07-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1326",
    "record_id": "L-2026-0211-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega47@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 172",
    "vin": "9BD94053006098210",
    "model": "Modelo 4",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1327",
    "record_id": "L-2026-0212-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez73@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 168",
    "vin": "9BD61394088680330",
    "model": "Modelo 5",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1328",
    "record_id": "L-2026-0212-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey74@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Ram",
    "assessor": "Asesor 177",
    "vin": "9BD58818933388460",
    "model": "Modelo 6",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1329",
    "record_id": "L-2026-0212-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega75@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER - AMBATO",
    "brand": "Fiat",
    "assessor": "Asesor 163",
    "vin": "9BD46537284380000",
    "model": "Modelo 2",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T12:15:00.000Z",
      "ended_at": "2026-06-22T12:21:11.000Z",
      "duration_sec": 371,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "neutro",
        "text": "Atraso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.183.114.55",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1682,
        "lon": -78.0994,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T12:21:11.000Z"
    }
  },
  {
    "id": "1330",
    "record_id": "L-2026-0212-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez76@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 175",
    "vin": "9BD58585322680250",
    "model": "Modelo 6",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T18:15:00.000Z",
      "ended_at": "2026-06-10T18:20:07.000Z",
      "duration_sec": 307,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.40.113.150",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1433,
        "lon": -78.5081,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T18:20:07.000Z"
    }
  },
  {
    "id": "1331",
    "record_id": "L-2026-0212-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro77@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Ram",
    "assessor": "Asesor 177",
    "vin": "9BD47967129258470",
    "model": "Modelo 6",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1332",
    "record_id": "L-2026-0212-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno78@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA",
    "brand": "Fiat",
    "assessor": "Asesor 157",
    "vin": "9BD96163296585270",
    "model": "Modelo 2",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T23:15:00.000Z",
      "ended_at": "2026-06-10T23:21:35.000Z",
      "duration_sec": 395,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.156.61.32",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3782,
        "lon": -78.6503,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T23:21:35.000Z"
    }
  },
  {
    "id": "1333",
    "record_id": "L-2026-0212-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez79@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Ram",
    "assessor": "Asesor 173",
    "vin": "9BD20619132911210",
    "model": "Modelo 6",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1334",
    "record_id": "L-2026-0212-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina81@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "SUPERDEALER DUEÑAS GUTIERREZ CIA. LTDA.",
    "brand": "Ram",
    "assessor": "Asesor 175",
    "vin": "9BD19351434215050",
    "model": "Modelo 6",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1335",
    "record_id": "L-2026-0212-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro82@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Jeep",
    "assessor": "Asesor 171",
    "vin": "9BD98095923259010",
    "model": "Modelo 4",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-13T16:15:00.000Z",
      "ended_at": "2026-06-13T16:20:02.000Z",
      "duration_sec": 302,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.236.24.217",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2403,
        "lon": -78.4212,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-13T16:20:02.000Z"
    }
  },
  {
    "id": "1336",
    "record_id": "L-2026-0213-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina8@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Fiat",
    "assessor": "Asesor 174",
    "vin": "9BD11221557932580",
    "model": "Modelo 1",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-02T11:15:00.000Z",
      "ended_at": "2026-08-02T11:18:12.000Z",
      "duration_sec": 192,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "positivo",
        "text": "Trámites — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.208.20.22",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0102,
        "lon": -78.1436,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-02T11:18:12.000Z"
    }
  },
  {
    "id": "1337",
    "record_id": "L-2026-0213-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez9@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Fiat",
    "assessor": "Asesor 168",
    "vin": "9BD42129766281080",
    "model": "Modelo 2",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1338",
    "record_id": "L-2026-0213-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa11@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 167",
    "vin": "9BD52230517515600",
    "model": "Modelo 6",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1339",
    "record_id": "L-2026-0213-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal12@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Jeep",
    "assessor": "Asesor 167",
    "vin": "9BD55149583234820",
    "model": "Modelo 3",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1340",
    "record_id": "L-2026-0214-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres39@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Jeep",
    "assessor": "Asesor 177",
    "vin": "9BD21572321170390",
    "model": "Modelo 3",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-07T09:15:00.000Z",
      "delivered_at": "2026-07-07T09:15:00.000Z",
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-08T02:15:00.000Z",
      "ended_at": "2026-07-08T02:19:11.000Z",
      "duration_sec": 251,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.117.27.162",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2023,
        "lon": -78.2937,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-08T02:19:11.000Z"
    }
  },
  {
    "id": "1341",
    "record_id": "L-2026-0214-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa40@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER",
    "brand": "Jeep",
    "assessor": "Asesor 162",
    "vin": "9BD79565889199690",
    "model": "Modelo 4",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1342",
    "record_id": "L-2026-0214-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez41@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA",
    "brand": "Fiat",
    "assessor": "Asesor 157",
    "vin": "9BD35079976018950",
    "model": "Modelo 1",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-21T14:15:00.000Z",
      "ended_at": "2026-07-21T14:22:41.000Z",
      "duration_sec": 461,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.212.157",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0082,
        "lon": -78.189,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 92.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-21T14:22:41.000Z"
    }
  },
  {
    "id": "1343",
    "record_id": "L-2026-0214-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez42@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Jeep",
    "assessor": "Asesor 165",
    "vin": "9BD80847750110560",
    "model": "Modelo 4",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1344",
    "record_id": "L-2026-0214-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez43@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER - AMBATO",
    "brand": "Ram",
    "assessor": "Asesor 163",
    "vin": "9BD77418654286280",
    "model": "Modelo 6",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-03T18:15:00.000Z",
      "ended_at": "2026-08-03T18:18:10.000Z",
      "duration_sec": 190,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "negativo",
        "text": "Falta repuestos — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.96.41.213",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.531,
        "lon": -78.8521,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-03T18:18:10.000Z"
    }
  },
  {
    "id": "1345",
    "record_id": "L-2026-0214-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez44@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA - SERVICIOS",
    "brand": "Ram",
    "assessor": "Asesor 159",
    "vin": "9BD78404175689250",
    "model": "Modelo 6",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-07T09:15:00.000Z",
      "delivered_at": "2026-07-07T09:15:00.000Z",
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-09T21:15:00.000Z",
      "ended_at": "2026-07-09T21:22:50.000Z",
      "duration_sec": 470,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.4.171",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3506,
        "lon": -78.5206,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-09T21:22:50.000Z"
    }
  },
  {
    "id": "1346",
    "record_id": "L-2026-0214-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez45@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA",
    "brand": "Fiat",
    "assessor": "Asesor 157",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T18:15:00.000Z",
      "ended_at": "2026-07-27T18:19:45.000Z",
      "duration_sec": 285,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.111.202.122",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": true,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4535,
        "lon": -78.2503,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T18:19:45.000Z"
    }
  },
  {
    "id": "1347",
    "record_id": "L-2026-0214-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez46@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER Guayaquil",
    "brand": "Fiat",
    "assessor": "Asesor 172",
    "vin": "9BD43964923264850",
    "model": "Modelo 1",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-16T09:15:00.000Z",
      "ended_at": "2026-07-16T09:22:46.000Z",
      "duration_sec": 466,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.7.109.204",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.443,
        "lon": -78.6175,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-16T09:22:46.000Z"
    }
  },
  {
    "id": "1348",
    "record_id": "L-2026-0215-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre69@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER CUENCA",
    "brand": "Ram",
    "assessor": "Asesor 167",
    "vin": "9BD64668645501340",
    "model": "Modelo 5",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1349",
    "record_id": "L-2026-0215-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro71@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Jeep",
    "assessor": "Asesor 173",
    "vin": "9BD83829530833050",
    "model": "Modelo 4",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1350",
    "record_id": "L-2026-0215-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez72@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER GRANADOS",
    "brand": "Fiat",
    "assessor": "Asesor 169",
    "vin": "9BD84798495276580",
    "model": "Modelo 1",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T02:15:00.000Z",
      "ended_at": "2026-08-26T02:21:55.000Z",
      "duration_sec": 415,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.233.58.216",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3155,
        "lon": -78.7879,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T02:21:55.000Z"
    }
  },
  {
    "id": "1351",
    "record_id": "L-2026-0215-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey74@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA CENTER MANTA",
    "brand": "Ram",
    "assessor": "Asesor 173",
    "vin": "9BD73237896960970",
    "model": "Modelo 6",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": "2026-08-06T09:15:00.000Z",
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1352",
    "record_id": "L-2026-0216-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz3@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "MARESA - SAN RAFAEL",
    "brand": "Ram",
    "assessor": "Asesor 165",
    "vin": "9BD17014164506420",
    "model": "Modelo 6",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1353",
    "record_id": "L-2026-0216-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre4@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER",
    "brand": "Jeep",
    "assessor": "Asesor 162",
    "vin": "9BD87585022394790",
    "model": "Modelo 3",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1354",
    "record_id": "L-2026-0216-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez5@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Jeep",
    "assessor": "Asesor 177",
    "vin": "9BD71824727897200",
    "model": "Modelo 4",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1355",
    "record_id": "L-2026-0216-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas6@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "TALLER MARESA CENTER MARIANA DE JESUS",
    "brand": "Jeep",
    "assessor": "Asesor 178",
    "vin": "9BD34506749912110",
    "model": "Modelo 3",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1356",
    "record_id": "L-2026-0216-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz8@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "GRUPO LADER",
    "brand": "Ram",
    "assessor": "Asesor 162",
    "vin": "9BD54676712014720",
    "model": "Modelo 6",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-04T02:15:00.000Z",
      "ended_at": "2026-09-04T02:21:58.000Z",
      "duration_sec": 418,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "neutro",
        "text": "Agilidad - lentitud — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.149.204.192",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5194,
        "lon": -78.1589,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-04T02:21:58.000Z"
    }
  },
  {
    "id": "1357",
    "record_id": "L-2026-0216-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera9@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MARESA",
    "dealer": "COMERCIAL HIDROBO IBARRA",
    "brand": "Fiat",
    "assessor": "Asesor 158",
    "vin": "9BD54665733256890",
    "model": "Modelo 2",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-10T09:15:00.000Z",
      "delivered_at": "2026-08-10T09:15:00.000Z",
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T03:15:00.000Z",
      "ended_at": "2026-08-12T03:19:26.000Z",
      "duration_sec": 266,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.248.198.131",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3764,
        "lon": -78.7847,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T03:19:26.000Z"
    }
  },
  {
    "id": "1358",
    "record_id": "L-2026-0217-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres35@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 190",
    "vin": "9BD18727984702310",
    "model": "Modelo 10",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1359",
    "record_id": "L-2026-0217-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal37@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD96567381892260",
    "model": "Modelo 9",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1360",
    "record_id": "L-2026-0217-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez38@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 182",
    "vin": "9BD98155635105740",
    "model": "Modelo 9",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1361",
    "record_id": "L-2026-0217-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega39@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 183",
    "vin": "9BD37466379104380",
    "model": "Modelo 10",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-02T09:15:00.000Z",
      "delivered_at": "2026-02-02T09:15:00.000Z",
      "expires_at": "2026-02-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1362",
    "record_id": "L-2026-0217-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz40@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "Citroën",
    "assessor": "Asesor 191",
    "vin": "9BD16288236965400",
    "model": "Modelo 9",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1363",
    "record_id": "L-2026-0217-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez41@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD51709717348800",
    "model": "Modelo 9",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-27T06:15:00.000Z",
      "ended_at": "2026-01-27T06:15:41.000Z",
      "duration_sec": 41,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.237.37.134",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 4.6,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-27T06:15:41.000Z"
    }
  },
  {
    "id": "1364",
    "record_id": "L-2026-0218-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey65@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO",
    "brand": "DS",
    "assessor": "Asesor 194",
    "vin": "9BD89101165247240",
    "model": "Modelo 13",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T06:15:00.000Z",
      "ended_at": "2026-02-02T06:17:48.000Z",
      "duration_sec": 168,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "negativo",
        "text": "Falta repuestos — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.213.115.145",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0181,
        "lon": -78.093,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T06:17:48.000Z"
    }
  },
  {
    "id": "1365",
    "record_id": "L-2026-0218-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno66@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO",
    "brand": "DS",
    "assessor": "Asesor 193",
    "vin": "9BD15683895129900",
    "model": "Modelo 14",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1366",
    "record_id": "L-2026-0218-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez67@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD10688648341520",
    "model": "Modelo 10",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1367",
    "record_id": "L-2026-0218-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez68@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD61643907466960",
    "model": "Modelo 10",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-10T23:15:00.000Z",
      "ended_at": "2026-01-10T23:18:43.000Z",
      "duration_sec": 223,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.209.7.240",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0709,
        "lon": -78.6487,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-10T23:18:43.000Z"
    }
  },
  {
    "id": "1368",
    "record_id": "L-2026-0218-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal69@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO",
    "brand": "DS",
    "assessor": "Asesor 194",
    "vin": "9BD24076614002770",
    "model": "Modelo 14",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1369",
    "record_id": "L-2026-0218-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz70@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO",
    "brand": "DS",
    "assessor": "Asesor 193",
    "vin": "9BD94897980249610",
    "model": "Modelo 13",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-10T23:15:00.000Z",
      "ended_at": "2026-01-10T23:19:36.000Z",
      "duration_sec": 276,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.239.218",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4536,
        "lon": -78.2495,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-10T23:19:36.000Z"
    }
  },
  {
    "id": "1370",
    "record_id": "L-2026-0219-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva96@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD69703750931680",
    "model": "Modelo 9",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1371",
    "record_id": "L-2026-0219-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre0@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 181",
    "vin": "9BD24218132632800",
    "model": "Modelo 9",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1372",
    "record_id": "L-2026-0219-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez3@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD77012476508900",
    "model": "Modelo 10",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1373",
    "record_id": "L-2026-0219-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira4@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD95487648971030",
    "model": "Modelo 10",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-12T02:15:00.000Z",
      "ended_at": "2026-02-12T02:17:56.000Z",
      "duration_sec": 176,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "neutro",
        "text": "Calidad producto — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.118.65.234",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1645,
        "lon": -78.1737,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-12T02:17:56.000Z"
    }
  },
  {
    "id": "1374",
    "record_id": "L-2026-0220-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres30@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD74992061731280",
    "model": "Modelo 9",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1375",
    "record_id": "L-2026-0220-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan31@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD69541503671300",
    "model": "Modelo 10",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1376",
    "record_id": "L-2026-0220-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas32@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD12159493199210",
    "model": "Modelo 9",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1377",
    "record_id": "L-2026-0220-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez33@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD56908200139290",
    "model": "Modelo 9",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1378",
    "record_id": "L-2026-0220-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa35@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD14413588220120",
    "model": "Modelo 9",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-17T01:15:00.000Z",
      "ended_at": "2026-02-17T01:17:22.000Z",
      "duration_sec": 142,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.157.243.239",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.197,
        "lon": -78.3356,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-17T01:17:22.000Z"
    }
  },
  {
    "id": "1379",
    "record_id": "L-2026-0221-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal61@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 182",
    "vin": "9BD83478971153360",
    "model": "Modelo 9",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-24T17:15:00.000Z",
      "ended_at": "2026-03-24T17:20:06.000Z",
      "duration_sec": 306,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.190.203.121",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5362,
        "lon": -78.5,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 102,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T17:20:06.000Z"
    }
  },
  {
    "id": "1380",
    "record_id": "L-2026-0221-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan62@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "AC QUITO CC SAN FRANCISCO",
    "brand": "Citroën",
    "assessor": "Asesor 179",
    "vin": "9BD83045951156860",
    "model": "Modelo 9",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1381",
    "record_id": "L-2026-0221-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez63@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 181",
    "vin": "9BD93467366849840",
    "model": "Modelo 9",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": "2026-03-21T09:15:00.000Z",
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-23T19:15:00.000Z",
      "ended_at": "2026-03-23T19:22:11.000Z",
      "duration_sec": 431,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.98.197.65",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.2178,
        "lon": -78.6557,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-23T19:22:11.000Z"
    }
  },
  {
    "id": "1382",
    "record_id": "L-2026-0221-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez64@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 181",
    "vin": "9BD92070363451800",
    "model": "Modelo 9",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1383",
    "record_id": "L-2026-0221-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa65@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD14348401999100",
    "model": "Modelo 10",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1384",
    "record_id": "L-2026-0221-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan66@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD44087523889730",
    "model": "Modelo 10",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-28T07:15:00.000Z",
      "ended_at": "2026-03-28T07:15:55.000Z",
      "duration_sec": 55,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "negativo",
        "text": "A falta de vehículo o accesorios — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.219.218.158",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 6.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-28T07:15:55.000Z"
    }
  },
  {
    "id": "1385",
    "record_id": "L-2026-0222-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez93@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 183",
    "vin": "9BD76633678816740",
    "model": "Modelo 9",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1386",
    "record_id": "L-2026-0222-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez94@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 190",
    "vin": "9BD11555657443770",
    "model": "Modelo 10",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1387",
    "record_id": "L-2026-0222-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera96@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD48971360890780",
    "model": "Modelo 9",
    "date": "2026-03-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-02T15:15:00.000Z",
      "ended_at": "2026-04-02T15:19:03.000Z",
      "duration_sec": 243,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.200.108",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2483,
        "lon": -78.779,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-02T15:19:03.000Z"
    }
  },
  {
    "id": "1388",
    "record_id": "L-2026-0222-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera0@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 190",
    "vin": "9BD66114120709310",
    "model": "Modelo 10",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-02T21:15:00.000Z",
      "ended_at": "2026-04-02T21:17:58.000Z",
      "duration_sec": 178,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.183.111",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.123,
        "lon": -78.6964,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-02T21:17:58.000Z"
    }
  },
  {
    "id": "1389",
    "record_id": "L-2026-0223-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina26@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO VN",
    "brand": "Citroën",
    "assessor": "Asesor 186",
    "vin": "9BD15232263566290",
    "model": "Modelo 9",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1390",
    "record_id": "L-2026-0223-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez27@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD40799886371400",
    "model": "Modelo 9",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T22:15:00.000Z",
      "ended_at": "2026-05-03T22:15:54.000Z",
      "duration_sec": 54,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.71.110.179",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-03T22:15:54.000Z"
    }
  },
  {
    "id": "1391",
    "record_id": "L-2026-0223-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez28@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 181",
    "vin": "9BD81936584631300",
    "model": "Modelo 9",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1392",
    "record_id": "L-2026-0223-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa29@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 181",
    "vin": "9BD31631612043440",
    "model": "Modelo 9",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-18T14:15:00.000Z",
      "ended_at": "2026-04-18T14:18:04.000Z",
      "duration_sec": 184,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.102.196.137",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1966,
        "lon": -78.2242,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-18T14:18:04.000Z"
    }
  },
  {
    "id": "1393",
    "record_id": "L-2026-0223-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa30@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 189",
    "vin": "9BD85074682399880",
    "model": "Modelo 9",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1394",
    "record_id": "L-2026-0223-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno31@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 182",
    "vin": "9BD85057212915520",
    "model": "Modelo 9",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T04:15:00.000Z",
      "ended_at": "2026-05-03T04:18:21.000Z",
      "duration_sec": 201,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.152.158.61",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1509,
        "lon": -78.4552,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T04:18:21.000Z"
    }
  },
  {
    "id": "1395",
    "record_id": "L-2026-0223-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres32@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD55518594395170",
    "model": "Modelo 10",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1396",
    "record_id": "L-2026-0223-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez33@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD72005098174380",
    "model": "Modelo 9",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-25T03:15:00.000Z",
      "ended_at": "2026-04-25T03:15:22.000Z",
      "duration_sec": 22,
      "progress": 2,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10
      }
    },
    "fraud": {
      "score": 65,
      "context": {
        "ip": "190.46.163.96",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 11,
        "too_short": false,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 65,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 22
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-25T03:15:22.000Z"
    }
  },
  {
    "id": "1397",
    "record_id": "L-2026-0224-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro57@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 190",
    "vin": "9BD23712514088840",
    "model": "Modelo 9",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1398",
    "record_id": "L-2026-0224-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz58@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD56758659142470",
    "model": "Modelo 9",
    "date": "2026-04-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1399",
    "record_id": "L-2026-0224-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez59@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD24251676267310",
    "model": "Modelo 10",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-01T03:15:00.000Z",
      "ended_at": "2026-05-01T03:16:16.000Z",
      "duration_sec": 76,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.127.119.76",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4748,
        "lon": -78.8085,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-01T03:16:16.000Z"
    }
  },
  {
    "id": "1400",
    "record_id": "L-2026-0224-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva60@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD41589055369650",
    "model": "Modelo 9",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-22T07:15:00.000Z",
      "ended_at": "2026-04-22T07:20:41.000Z",
      "duration_sec": 341,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.149.203.117",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2963,
        "lon": -78.3774,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-22T07:20:41.000Z"
    }
  },
  {
    "id": "1401",
    "record_id": "L-2026-0224-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz61@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD65484464658620",
    "model": "Modelo 9",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1402",
    "record_id": "L-2026-0225-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez88@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "AC QUITO CC SAN FRANCISCO",
    "brand": "Citroën",
    "assessor": "Asesor 180",
    "vin": "9BD22951487474270",
    "model": "Modelo 10",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-02T09:15:00.000Z",
      "delivered_at": "2026-06-02T09:15:00.000Z",
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-04T23:15:00.000Z",
      "ended_at": "2026-06-04T23:19:25.000Z",
      "duration_sec": 265,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "positivo",
        "text": "Retoma de usado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.144.28.51",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4739,
        "lon": -78.0721,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-04T23:19:25.000Z"
    }
  },
  {
    "id": "1403",
    "record_id": "L-2026-0225-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez91@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD97622007120040",
    "model": "Modelo 10",
    "date": "2026-05-27T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-05T09:15:00.000Z",
      "delivered_at": "2026-06-05T09:15:00.000Z",
      "expires_at": "2026-06-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1404",
    "record_id": "L-2026-0225-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez92@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 182",
    "vin": "9BD60285179745310",
    "model": "Modelo 10",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1405",
    "record_id": "L-2026-0225-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre93@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "AC QUITO CC SAN FRANCISCO",
    "brand": "Citroën",
    "assessor": "Asesor 180",
    "vin": "9BD16731861388190",
    "model": "Modelo 9",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-24T11:15:00.000Z",
      "ended_at": "2026-05-24T11:20:07.000Z",
      "duration_sec": 307,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "negativo",
        "text": "Documentación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.105.239.16",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0353,
        "lon": -78.1793,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T11:20:07.000Z"
    }
  },
  {
    "id": "1406",
    "record_id": "L-2026-0225-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez94@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD83901144866650",
    "model": "Modelo 9",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-21T00:15:00.000Z",
      "ended_at": "2026-05-21T00:18:48.000Z",
      "duration_sec": 228,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.229.221",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3074,
        "lon": -78.7544,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-21T00:18:48.000Z"
    }
  },
  {
    "id": "1407",
    "record_id": "L-2026-0226-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan23@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1408",
    "record_id": "L-2026-0226-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa25@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD88899006058050",
    "model": "Modelo 10",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1409",
    "record_id": "L-2026-0226-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega26@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "DS",
    "assessor": "Asesor 192",
    "vin": "9BD70080468316670",
    "model": "Modelo 14",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-05T09:15:00.000Z",
      "delivered_at": "2026-06-05T09:15:00.000Z",
      "expires_at": "2026-06-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1410",
    "record_id": "L-2026-0226-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres27@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "Citroën",
    "assessor": "Asesor 192",
    "vin": "9BD61103246901910",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1411",
    "record_id": "L-2026-0227-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez53@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "Citroen Mavesa CC VILLAGE",
    "brand": "Citroën",
    "assessor": "Asesor 182",
    "vin": "9BD94682056963250",
    "model": "Modelo 10",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1412",
    "record_id": "L-2026-0227-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera54@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "AC QUITO CC SAN FRANCISCO",
    "brand": "Citroën",
    "assessor": "Asesor 180",
    "vin": "9BD76992950220780",
    "model": "Modelo 9",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1413",
    "record_id": "L-2026-0227-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa55@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD64391954552200",
    "model": "Modelo 10",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1414",
    "record_id": "L-2026-0228-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan84@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD33346968479830",
    "model": "Modelo 9",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1415",
    "record_id": "L-2026-0228-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro85@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "DS",
    "assessor": "Asesor 192",
    "vin": "9BD50455120351090",
    "model": "Modelo 14",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-05T09:15:00.000Z",
      "delivered_at": "2026-07-05T09:15:00.000Z",
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1416",
    "record_id": "L-2026-0228-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina86@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 196",
    "vin": "9BD54957049871700",
    "model": "Modelo 9",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-12T03:15:00.000Z",
      "ended_at": "2026-06-12T03:19:56.000Z",
      "duration_sec": 296,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "neutro",
        "text": "Eficiencia - compromiso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.106.95.177",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5394,
        "lon": -78.8515,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-12T03:19:56.000Z"
    }
  },
  {
    "id": "1417",
    "record_id": "L-2026-0228-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera87@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD36838663343980",
    "model": "Modelo 10",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1418",
    "record_id": "L-2026-0228-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro88@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD13308587398650",
    "model": "Modelo 9",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1419",
    "record_id": "L-2026-0228-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz89@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1420",
    "record_id": "L-2026-0230-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz50@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA QUITO - CITROEN",
    "brand": "Citroën",
    "assessor": "Asesor 195",
    "vin": "9BD38352150781900",
    "model": "Modelo 10",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1421",
    "record_id": "L-2026-0230-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega51@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD74756606019130",
    "model": "Modelo 9",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1422",
    "record_id": "L-2026-0230-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz52@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 190",
    "vin": "9BD19363581892610",
    "model": "Modelo 10",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1423",
    "record_id": "L-2026-0230-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa53@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "DS",
    "assessor": "Asesor 191",
    "vin": "9BD11453066820130",
    "model": "Modelo 13",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1424",
    "record_id": "L-2026-0230-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz54@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD35942615233070",
    "model": "Modelo 10",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-30T09:15:00.000Z",
      "delivered_at": "2026-07-30T09:15:00.000Z",
      "expires_at": "2026-08-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1425",
    "record_id": "L-2026-0231-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira80@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD51192335200110",
    "model": "Modelo 9",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-14T10:15:00.000Z",
      "ended_at": "2026-08-14T10:22:34.000Z",
      "duration_sec": 454,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "neutro",
        "text": "Cumplimiento del plazo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.20.23.179",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1458,
        "lon": -78.6058,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-14T10:22:34.000Z"
    }
  },
  {
    "id": "1426",
    "record_id": "L-2026-0231-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz81@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO VN",
    "brand": "Citroën",
    "assessor": "Asesor 186",
    "vin": "9BD89973024067730",
    "model": "Modelo 9",
    "date": "2026-08-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-23T15:15:00.000Z",
      "ended_at": "2026-08-23T15:16:21.000Z",
      "duration_sec": 81,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.106.30.14",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3817,
        "lon": -78.0762,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-23T15:16:21.000Z"
    }
  },
  {
    "id": "1427",
    "record_id": "L-2026-0231-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez82@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD55824427332780",
    "model": "Modelo 10",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1428",
    "record_id": "L-2026-0231-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez84@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 189",
    "vin": "9BD23140913663530",
    "model": "Modelo 10",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T03:15:00.000Z",
      "ended_at": "2026-08-26T03:22:05.000Z",
      "duration_sec": 425,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.202.93.187",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1547,
        "lon": -78.2706,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T03:22:05.000Z"
    }
  },
  {
    "id": "1429",
    "record_id": "L-2026-0231-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva85@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA GUAYAQUIL JTM",
    "brand": "DS",
    "assessor": "Asesor 192",
    "vin": "9BD21065205146450",
    "model": "Modelo 14",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-13T09:15:00.000Z",
      "delivered_at": "2026-08-13T09:15:00.000Z",
      "expires_at": "2026-09-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1430",
    "record_id": "L-2026-0232-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez14@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 188",
    "vin": "9BD10535648226060",
    "model": "Modelo 10",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1431",
    "record_id": "L-2026-0232-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres15@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA AMBATO CSM",
    "brand": "Citroën",
    "assessor": "Asesor 187",
    "vin": "9BD38235356674470",
    "model": "Modelo 10",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-15T19:15:00.000Z",
      "ended_at": "2026-08-15T19:20:19.000Z",
      "duration_sec": 319,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.40.158.7",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2591,
        "lon": -78.6263,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-15T19:20:19.000Z"
    }
  },
  {
    "id": "1432",
    "record_id": "L-2026-0232-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre16@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "CITROEN QUITO",
    "brand": "Citroën",
    "assessor": "Asesor 184",
    "vin": "9BD92518185552210",
    "model": "Modelo 10",
    "date": "2026-08-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-21T18:15:00.000Z",
      "ended_at": "2026-08-21T18:18:18.000Z",
      "duration_sec": 198,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.194.75.18",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4058,
        "lon": -78.7574,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-21T18:18:18.000Z"
    }
  },
  {
    "id": "1433",
    "record_id": "L-2026-0232-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez18@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 189",
    "vin": "9BD65225047017770",
    "model": "Modelo 10",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-09T19:15:00.000Z",
      "ended_at": "2026-08-09T19:16:22.000Z",
      "duration_sec": 82,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.162.34.58",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1638,
        "lon": -78.2095,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-09T19:16:22.000Z"
    }
  },
  {
    "id": "1434",
    "record_id": "L-2026-0232-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz19@ejemplo.com",
    "country": "ECUADOR",
    "importer": "MAVESA",
    "dealer": "MAVESA CUENCA",
    "brand": "Citroën",
    "assessor": "Asesor 189",
    "vin": "9BD40447256036770",
    "model": "Modelo 9",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1435",
    "record_id": "L-2026-0233-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz46@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 220",
    "vin": "9BD66578743841790",
    "model": "Modelo 7",
    "date": "2026-01-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1436",
    "record_id": "L-2026-0233-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro47@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 211",
    "vin": "9BD35972603716900",
    "model": "Modelo 8",
    "date": "2026-01-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1437",
    "record_id": "L-2026-0233-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz51@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 209",
    "vin": "9BD16449231102980",
    "model": "Modelo 7",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T23:15:00.000Z",
      "ended_at": "2026-02-02T23:22:42.000Z",
      "duration_sec": 462,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.223.221.52",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1645,
        "lon": -78.142,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T23:22:42.000Z"
    }
  },
  {
    "id": "1438",
    "record_id": "L-2026-0233-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan52@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 217",
    "vin": "9BD24810796552200",
    "model": "Modelo 7",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1439",
    "record_id": "L-2026-0233-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz55@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 219",
    "vin": "9BD64684426555840",
    "model": "Modelo 8",
    "date": "2026-01-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-10T07:15:00.000Z",
      "ended_at": "2026-01-10T07:17:20.000Z",
      "duration_sec": 140,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.250.172.48",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.2111,
        "lon": -78.7459,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-10T07:17:20.000Z"
    }
  },
  {
    "id": "1440",
    "record_id": "L-2026-0233-13",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira56@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD72553173811650",
    "model": "Modelo 8",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1441",
    "record_id": "L-2026-0233-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey57@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 217",
    "vin": "9BD68451260329440",
    "model": "Modelo 7",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1442",
    "record_id": "L-2026-0234-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva76@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 199",
    "vin": "9BD99398648841790",
    "model": "Modelo 11",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1443",
    "record_id": "L-2026-0234-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal77@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD12724207053400",
    "model": "Modelo 7",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-01T02:15:00.000Z",
      "ended_at": "2026-02-01T02:19:37.000Z",
      "duration_sec": 277,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.44.143.89",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2119,
        "lon": -78.2077,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-01T02:19:37.000Z"
    }
  },
  {
    "id": "1444",
    "record_id": "L-2026-0234-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre78@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 204",
    "vin": "9BD60265394066820",
    "model": "Modelo 12",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1445",
    "record_id": "L-2026-0234-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina79@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD76176629941220",
    "model": "Modelo 7",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1446",
    "record_id": "L-2026-0234-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre81@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD77723388341240",
    "model": "Modelo 8",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-31T09:15:00.000Z",
      "ended_at": "2026-01-31T09:22:29.000Z",
      "duration_sec": 449,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.89.38.192",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3948,
        "lon": -78.6241,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-31T09:22:29.000Z"
    }
  },
  {
    "id": "1447",
    "record_id": "L-2026-0234-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa82@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 214",
    "vin": "9BD68283578575560",
    "model": "Modelo 8",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-25T09:15:00.000Z",
      "ended_at": "2026-01-25T09:16:16.000Z",
      "duration_sec": 76,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "negativo",
        "text": "Medio de pago — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.22.142.71",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0819,
        "lon": -78.4994,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-25T09:16:16.000Z"
    }
  },
  {
    "id": "1448",
    "record_id": "L-2026-0234-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan83@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD73008013256150",
    "model": "Modelo 8",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1449",
    "record_id": "L-2026-0234-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega84@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 200",
    "vin": "9BD27575940116320",
    "model": "Modelo 11",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1450",
    "record_id": "L-2026-0235-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas11@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 219",
    "vin": "9BD77361268638600",
    "model": "Modelo 8",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-01T02:15:00.000Z",
      "ended_at": "2026-03-01T02:20:49.000Z",
      "duration_sec": 349,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.125.118.157",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0115,
        "lon": -78.3412,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-01T02:20:49.000Z"
    }
  },
  {
    "id": "1451",
    "record_id": "L-2026-0235-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa12@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD61232470778690",
    "model": "Modelo 8",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-21T12:15:00.000Z",
      "ended_at": "2026-02-21T12:19:19.000Z",
      "duration_sec": 259,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.185.175.21",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.154,
        "lon": -78.07,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-21T12:19:19.000Z"
    }
  },
  {
    "id": "1452",
    "record_id": "L-2026-0235-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez13@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD78778272073890",
    "model": "Modelo 7",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-07T02:15:00.000Z",
      "ended_at": "2026-03-07T02:18:04.000Z",
      "duration_sec": 184,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.249.118.101",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0364,
        "lon": -78.1272,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-07T02:18:04.000Z"
    }
  },
  {
    "id": "1453",
    "record_id": "L-2026-0235-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey14@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 218",
    "vin": "9BD13149407007630",
    "model": "Modelo 7",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1454",
    "record_id": "L-2026-0235-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega16@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 219",
    "vin": "9BD70348828577490",
    "model": "Modelo 7",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T04:15:00.000Z",
      "ended_at": "2026-02-20T04:19:24.000Z",
      "duration_sec": 264,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.36.176",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.011,
        "lon": -78.8324,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-20T04:19:24.000Z"
    }
  },
  {
    "id": "1455",
    "record_id": "L-2026-0235-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva18@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 208",
    "vin": "9BD44005146900310",
    "model": "Modelo 8",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1456",
    "record_id": "L-2026-0235-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez19@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 216",
    "vin": "9BD65085175071820",
    "model": "Modelo 7",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-07T07:15:00.000Z",
      "ended_at": "2026-03-07T07:17:19.000Z",
      "duration_sec": 139,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "negativo",
        "text": "Consultas — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.143.220.14",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1017,
        "lon": -78.2121,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-07T07:17:19.000Z"
    }
  },
  {
    "id": "1457",
    "record_id": "L-2026-0236-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega41@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 214",
    "vin": "9BD81482705727640",
    "model": "Modelo 8",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-01T02:15:00.000Z",
      "ended_at": "2026-03-01T02:16:27.000Z",
      "duration_sec": 87,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.42.63.119",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4028,
        "lon": -78.6455,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-01T02:16:27.000Z"
    }
  },
  {
    "id": "1458",
    "record_id": "L-2026-0236-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa42@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 209",
    "vin": "9BD69682990012840",
    "model": "Modelo 7",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1459",
    "record_id": "L-2026-0236-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa43@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD10530819029480",
    "model": "Modelo 12",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-13T12:15:00.000Z",
      "ended_at": "2026-02-13T12:17:16.000Z",
      "duration_sec": 136,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "negativo",
        "text": "Agilidad - lentitud — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.133.194.67",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0742,
        "lon": -78.5286,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-13T12:17:16.000Z"
    }
  },
  {
    "id": "1460",
    "record_id": "L-2026-0236-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz44@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 215",
    "vin": "9BD63084843375130",
    "model": "Modelo 8",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-28T09:15:00.000Z",
      "delivered_at": "2026-02-28T09:15:00.000Z",
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-01T10:15:00.000Z",
      "ended_at": "2026-03-01T10:15:45.000Z",
      "duration_sec": 45,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.113.247.140",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 3.8,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-01T10:15:45.000Z"
    }
  },
  {
    "id": "1461",
    "record_id": "L-2026-0236-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno45@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 200",
    "vin": "9BD40962724510850",
    "model": "Modelo 11",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1462",
    "record_id": "L-2026-0236-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre47@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD69754879622930",
    "model": "Modelo 8",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-10T02:15:00.000Z",
      "ended_at": "2026-02-10T02:22:37.000Z",
      "duration_sec": 457,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.176.5.73",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5044,
        "lon": -78.4033,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-10T02:22:37.000Z"
    }
  },
  {
    "id": "1463",
    "record_id": "L-2026-0236-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz48@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 215",
    "vin": "9BD76430205259750",
    "model": "Modelo 8",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1464",
    "record_id": "L-2026-0236-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno49@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD30136035391380",
    "model": "Modelo 7",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1465",
    "record_id": "L-2026-0236-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal50@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD81263658652000",
    "model": "Modelo 7",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-26T18:15:00.000Z",
      "ended_at": "2026-02-26T18:18:37.000Z",
      "duration_sec": 217,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "negativo",
        "text": "Agilidad - lentitud — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.112.220.241",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.43,
        "lon": -78.2414,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-26T18:18:37.000Z"
    }
  },
  {
    "id": "1466",
    "record_id": "L-2026-0236-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez51@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD67761386318940",
    "model": "Modelo 12",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1467",
    "record_id": "L-2026-0237-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez73@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 215",
    "vin": "9BD61894447156970",
    "model": "Modelo 8",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-27T22:15:00.000Z",
      "ended_at": "2026-03-27T22:17:26.000Z",
      "duration_sec": 146,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.134.58.167",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0185,
        "lon": -78.2864,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T22:17:26.000Z"
    }
  },
  {
    "id": "1468",
    "record_id": "L-2026-0237-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez74@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 218",
    "vin": "9BD50452221968240",
    "model": "Modelo 7",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-12T05:15:00.000Z",
      "ended_at": "2026-03-12T05:18:39.000Z",
      "duration_sec": 219,
      "progress": 3,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.125.31",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1168,
        "lon": -78.4928,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 73,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T05:18:39.000Z"
    }
  },
  {
    "id": "1469",
    "record_id": "L-2026-0237-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres76@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL ALLURE",
    "brand": "Opel",
    "assessor": "Asesor 198",
    "vin": "9BD22203673715740",
    "model": "Modelo 12",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": "2026-03-30T09:15:00.000Z",
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1470",
    "record_id": "L-2026-0237-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega78@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD43568772930630",
    "model": "Modelo 8",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1471",
    "record_id": "L-2026-0237-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez80@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD10172352676250",
    "model": "Modelo 12",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1472",
    "record_id": "L-2026-0237-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro82@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD48601813556210",
    "model": "Modelo 8",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1473",
    "record_id": "L-2026-0238-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal6@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 204",
    "vin": "9BD97458219285410",
    "model": "Modelo 12",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1474",
    "record_id": "L-2026-0238-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey7@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 216",
    "vin": "9BD23368036434890",
    "model": "Modelo 7",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1475",
    "record_id": "L-2026-0238-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez9@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 210",
    "vin": "9BD65479267653250",
    "model": "Modelo 7",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-20T05:15:00.000Z",
      "ended_at": "2026-04-20T05:22:32.000Z",
      "duration_sec": 452,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.28.167",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1226,
        "lon": -78.3701,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-20T05:22:32.000Z"
    }
  },
  {
    "id": "1476",
    "record_id": "L-2026-0238-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres10@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 204",
    "vin": "9BD64362123065930",
    "model": "Modelo 12",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-19T11:15:00.000Z",
      "ended_at": "2026-04-19T11:18:53.000Z",
      "duration_sec": 233,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.75.28.202",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5164,
        "lon": -78.3992,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-19T11:18:53.000Z"
    }
  },
  {
    "id": "1477",
    "record_id": "L-2026-0238-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres11@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 208",
    "vin": "9BD46416068215030",
    "model": "Modelo 8",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-04T19:15:00.000Z",
      "ended_at": "2026-05-04T19:21:23.000Z",
      "duration_sec": 383,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "negativo",
        "text": "Prueba del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.157.68.206",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.044,
        "lon": -78.2113,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 63.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T19:21:23.000Z"
    }
  },
  {
    "id": "1478",
    "record_id": "L-2026-0238-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz12@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 217",
    "vin": "9BD33871637447580",
    "model": "Modelo 8",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1479",
    "record_id": "L-2026-0238-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera13@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 199",
    "vin": "9BD13100533857770",
    "model": "Modelo 11",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1480",
    "record_id": "L-2026-0238-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez14@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 211",
    "vin": "9BD41939983551100",
    "model": "Modelo 8",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-29T23:15:00.000Z",
      "ended_at": "2026-04-29T23:19:54.000Z",
      "duration_sec": 294,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "neutro",
        "text": "Regalo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.66.160.50",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2693,
        "lon": -78.4349,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-29T23:19:54.000Z"
    }
  },
  {
    "id": "1481",
    "record_id": "L-2026-0238-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz15@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 199",
    "vin": "9BD20878823876390",
    "model": "Modelo 12",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-27T09:15:00.000Z",
      "delivered_at": "2026-04-27T09:15:00.000Z",
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1482",
    "record_id": "L-2026-0238-12",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira16@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 208",
    "vin": "9BD89257898839370",
    "model": "Modelo 7",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-03T05:15:00.000Z",
      "ended_at": "2026-05-03T05:20:00.000Z",
      "duration_sec": 300,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.63.3.245",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.2119,
        "lon": -78.5404,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-03T05:20:00.000Z"
    }
  },
  {
    "id": "1483",
    "record_id": "L-2026-0239-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey37@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 211",
    "vin": "9BD96091252145950",
    "model": "Modelo 8",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-13T09:15:00.000Z",
      "delivered_at": "2026-04-13T09:15:00.000Z",
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1484",
    "record_id": "L-2026-0239-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez38@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD21795050402530",
    "model": "Modelo 7",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1485",
    "record_id": "L-2026-0239-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera39@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD65051603758730",
    "model": "Modelo 8",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-07T09:15:00.000Z",
      "delivered_at": "2026-04-07T09:15:00.000Z",
      "expires_at": "2026-04-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-09T20:15:00.000Z",
      "ended_at": "2026-04-09T20:20:43.000Z",
      "duration_sec": 343,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.66.36",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2819,
        "lon": -78.1106,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-09T20:20:43.000Z"
    }
  },
  {
    "id": "1486",
    "record_id": "L-2026-0239-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal40@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 216",
    "vin": "9BD33181850338270",
    "model": "Modelo 7",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": "2026-05-04T09:15:00.000Z",
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1487",
    "record_id": "L-2026-0239-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal41@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 214",
    "vin": "9BD75477628911270",
    "model": "Modelo 8",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1488",
    "record_id": "L-2026-0239-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa42@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL EL DORADO",
    "brand": "Opel",
    "assessor": "Asesor 201",
    "vin": "9BD45678140129480",
    "model": "Modelo 12",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T08:15:00.000Z",
      "ended_at": "2026-04-23T08:17:08.000Z",
      "duration_sec": 128,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "neutro",
        "text": "Recepción del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.17.15.77",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5102,
        "lon": -78.2954,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T08:17:08.000Z"
    }
  },
  {
    "id": "1489",
    "record_id": "L-2026-0239-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres43@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 210",
    "vin": "9BD20083520101970",
    "model": "Modelo 8",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1490",
    "record_id": "L-2026-0239-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz44@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 210",
    "vin": "9BD66091437304630",
    "model": "Modelo 8",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1491",
    "record_id": "L-2026-0240-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal68@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD34816384435450",
    "model": "Modelo 8",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1492",
    "record_id": "L-2026-0240-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera69@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "PEUGEOT EL DORADO",
    "brand": "Peugeot",
    "assessor": "Asesor 210",
    "vin": "9BD88195930348500",
    "model": "Modelo 8",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1493",
    "record_id": "L-2026-0240-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres70@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD74674101052800",
    "model": "Modelo 8",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1494",
    "record_id": "L-2026-0240-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira73@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD55964921235300",
    "model": "Modelo 11",
    "date": "2026-05-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-13T14:15:00.000Z",
      "ended_at": "2026-05-13T14:18:10.000Z",
      "duration_sec": 190,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.95.41.24",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.075,
        "lon": -78.3468,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T14:18:10.000Z"
    }
  },
  {
    "id": "1495",
    "record_id": "L-2026-0240-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez74@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 213",
    "vin": "9BD41269097157610",
    "model": "Modelo 7",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T20:15:00.000Z",
      "ended_at": "2026-05-11T20:18:11.000Z",
      "duration_sec": 191,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Cumplimiento del plazo",
        "polarity": "positivo",
        "text": "Cumplimiento del plazo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.62.139.158",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0571,
        "lon": -78.4003,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-11T20:18:11.000Z"
    }
  },
  {
    "id": "1496",
    "record_id": "L-2026-0241-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez2@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 213",
    "vin": "9BD96790154251310",
    "model": "Modelo 7",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1497",
    "record_id": "L-2026-0241-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva3@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD32992010225890",
    "model": "Modelo 8",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1498",
    "record_id": "L-2026-0241-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez4@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL EL DORADO",
    "brand": "Opel",
    "assessor": "Asesor 202",
    "vin": "9BD36116251741580",
    "model": "Modelo 11",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-16T23:15:00.000Z",
      "ended_at": "2026-05-16T23:20:01.000Z",
      "duration_sec": 301,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "negativo",
        "text": "Puntualidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.54.117.98",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0031,
        "lon": -78.3503,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-16T23:20:01.000Z"
    }
  },
  {
    "id": "1499",
    "record_id": "L-2026-0241-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan5@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 211",
    "vin": "9BD77197630437370",
    "model": "Modelo 8",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-24T13:15:00.000Z",
      "ended_at": "2026-05-24T13:20:35.000Z",
      "duration_sec": 335,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.132.75",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5076,
        "lon": -78.8349,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T13:20:35.000Z"
    }
  },
  {
    "id": "1500",
    "record_id": "L-2026-0241-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina6@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 199",
    "vin": "9BD30618792715000",
    "model": "Modelo 12",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-24T10:15:00.000Z",
      "ended_at": "2026-05-24T10:22:00.000Z",
      "duration_sec": 420,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.39.160",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5155,
        "lon": -78.5474,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 70,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T10:22:00.000Z"
    }
  },
  {
    "id": "1501",
    "record_id": "L-2026-0241-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira7@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD63897854399860",
    "model": "Modelo 7",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1502",
    "record_id": "L-2026-0241-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez10@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD82439453550950",
    "model": "Modelo 8",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T20:15:00.000Z",
      "ended_at": "2026-05-30T20:15:25.000Z",
      "duration_sec": 25,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.250.70.40",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 2.1,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-30T20:15:25.000Z"
    }
  },
  {
    "id": "1503",
    "record_id": "L-2026-0241-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal11@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL ALLURE",
    "brand": "Opel",
    "assessor": "Asesor 198",
    "vin": "9BD37080391978500",
    "model": "Modelo 11",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-25T10:15:00.000Z",
      "ended_at": "2026-05-25T10:21:28.000Z",
      "duration_sec": 388,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.169.173",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1159,
        "lon": -78.7395,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 64.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-25T10:21:28.000Z"
    }
  },
  {
    "id": "1504",
    "record_id": "L-2026-0241-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa12@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD53287924983730",
    "model": "Modelo 12",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-17T05:15:00.000Z",
      "ended_at": "2026-05-17T05:20:13.000Z",
      "duration_sec": 313,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.208.68.43",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0202,
        "lon": -78.8666,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T05:20:13.000Z"
    }
  },
  {
    "id": "1505",
    "record_id": "L-2026-0242-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa33@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 200",
    "vin": "9BD55360026817960",
    "model": "Modelo 12",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1506",
    "record_id": "L-2026-0242-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina34@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot JTM",
    "brand": "Peugeot",
    "assessor": "Asesor 214",
    "vin": "9BD78994096173310",
    "model": "Modelo 8",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T04:15:00.000Z",
      "ended_at": "2026-06-19T04:20:44.000Z",
      "duration_sec": 344,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "positivo",
        "text": "Documentación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.158.18.205",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0686,
        "lon": -78.5608,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T04:20:44.000Z"
    }
  },
  {
    "id": "1507",
    "record_id": "L-2026-0242-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez38@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cuenca",
    "brand": "Peugeot",
    "assessor": "Asesor 206",
    "vin": "9BD92535771379850",
    "model": "Modelo 8",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-24T07:15:00.000Z",
      "ended_at": "2026-06-24T07:21:52.000Z",
      "duration_sec": 412,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.160.124.97",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.1071,
        "lon": -78.5257,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-24T07:21:52.000Z"
    }
  },
  {
    "id": "1508",
    "record_id": "L-2026-0242-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz39@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 217",
    "vin": "9BD62981715009000",
    "model": "Modelo 8",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1509",
    "record_id": "L-2026-0242-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega40@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cuenca",
    "brand": "Peugeot",
    "assessor": "Asesor 205",
    "vin": "9BD61639504889370",
    "model": "Modelo 8",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-26T16:15:00.000Z",
      "ended_at": "2026-06-26T16:20:23.000Z",
      "duration_sec": 323,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "neutro",
        "text": "Proceso entrega — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.169.160.73",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2724,
        "lon": -78.4033,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-26T16:20:23.000Z"
    }
  },
  {
    "id": "1510",
    "record_id": "L-2026-0243-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera64@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD94994624946000",
    "model": "Modelo 7",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1511",
    "record_id": "L-2026-0243-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira66@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD45923742183320",
    "model": "Modelo 12",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-05T08:15:00.000Z",
      "ended_at": "2026-07-05T08:15:51.000Z",
      "duration_sec": 51,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.134.133.111",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -0.18,
        "lon": -78.47,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 4.2,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-07-05T08:15:51.000Z"
    }
  },
  {
    "id": "1512",
    "record_id": "L-2026-0243-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez67@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD19299041078000",
    "model": "Modelo 7",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-06T09:15:00.000Z",
      "delivered_at": "2026-07-06T09:15:00.000Z",
      "expires_at": "2026-07-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-06T22:15:00.000Z",
      "ended_at": "2026-07-06T22:16:11.000Z",
      "duration_sec": 71,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.18.88.98",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1908,
        "lon": -78.3074,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-06T22:16:11.000Z"
    }
  },
  {
    "id": "1513",
    "record_id": "L-2026-0243-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez68@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL EL DORADO",
    "brand": "Opel",
    "assessor": "Asesor 201",
    "vin": "9BD66484385190440",
    "model": "Modelo 12",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-26T18:15:00.000Z",
      "ended_at": "2026-06-26T18:21:19.000Z",
      "duration_sec": 379,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "negativo",
        "text": "Atraso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.187.211.58",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.209,
        "lon": -78.5393,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-26T18:21:19.000Z"
    }
  },
  {
    "id": "1514",
    "record_id": "L-2026-0244-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal95@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD57228218182760",
    "model": "Modelo 8",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1515",
    "record_id": "L-2026-0244-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre96@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 208",
    "vin": "9BD14016812008300",
    "model": "Modelo 8",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-23T09:15:00.000Z",
      "delivered_at": "2026-07-23T09:15:00.000Z",
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1516",
    "record_id": "L-2026-0244-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz2@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 220",
    "vin": "9BD77869627046660",
    "model": "Modelo 8",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-16T12:15:00.000Z",
      "ended_at": "2026-07-16T12:18:03.000Z",
      "duration_sec": 183,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.115.94.146",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.553,
        "lon": -78.1536,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-16T12:18:03.000Z"
    }
  },
  {
    "id": "1517",
    "record_id": "L-2026-0244-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas3@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD48087055985980",
    "model": "Modelo 8",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1518",
    "record_id": "L-2026-0244-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz4@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cuenca",
    "brand": "Peugeot",
    "assessor": "Asesor 206",
    "vin": "9BD84493894700800",
    "model": "Modelo 7",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1519",
    "record_id": "L-2026-0244-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey5@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 216",
    "vin": "9BD24067725118940",
    "model": "Modelo 8",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-06T17:15:00.000Z",
      "ended_at": "2026-08-06T17:19:12.000Z",
      "duration_sec": 252,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.47.122.150",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.1261,
        "lon": -78.4817,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-06T17:19:12.000Z"
    }
  },
  {
    "id": "1520",
    "record_id": "L-2026-0244-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz6@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD72967108689370",
    "model": "Modelo 11",
    "date": "2026-07-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-08T17:15:00.000Z",
      "ended_at": "2026-07-08T17:20:37.000Z",
      "duration_sec": 337,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.48.213.222",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0918,
        "lon": -78.7932,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-08T17:20:37.000Z"
    }
  },
  {
    "id": "1521",
    "record_id": "L-2026-0244-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa7@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Scala Shopping",
    "brand": "Peugeot",
    "assessor": "Asesor 217",
    "vin": "9BD30757644252120",
    "model": "Modelo 8",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-31T13:15:00.000Z",
      "ended_at": "2026-07-31T13:21:30.000Z",
      "duration_sec": 390,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.42.90.98",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.2713,
        "lon": -78.1169,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-31T13:21:30.000Z"
    }
  },
  {
    "id": "1522",
    "record_id": "L-2026-0244-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno8@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 200",
    "vin": "9BD39841560763540",
    "model": "Modelo 12",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1523",
    "record_id": "L-2026-0245-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez30@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD74996879006130",
    "model": "Modelo 7",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1524",
    "record_id": "L-2026-0245-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey31@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "",
    "model": "Modelo 7",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1525",
    "record_id": "L-2026-0245-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey32@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD79166764614930",
    "model": "Modelo 12",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1526",
    "record_id": "L-2026-0245-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva33@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 216",
    "vin": "9BD94218822589120",
    "model": "Modelo 8",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T01:15:00.000Z",
      "ended_at": "2026-07-11T01:19:23.000Z",
      "duration_sec": 263,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.80.133",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 0.0755,
        "lon": -78.7586,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T01:19:23.000Z"
    }
  },
  {
    "id": "1527",
    "record_id": "L-2026-0245-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz35@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD34723885715040",
    "model": "Modelo 8",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1528",
    "record_id": "L-2026-0245-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro36@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cuenca",
    "brand": "Peugeot",
    "assessor": "Asesor 206",
    "vin": "9BD15002229536710",
    "model": "Modelo 8",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1529",
    "record_id": "L-2026-0245-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez37@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 212",
    "vin": "9BD80210877435420",
    "model": "Modelo 8",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-31T12:15:00.000Z",
      "ended_at": "2026-07-31T12:19:08.000Z",
      "duration_sec": 248,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.243.208.172",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.5431,
        "lon": -78.1496,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-31T12:19:08.000Z"
    }
  },
  {
    "id": "1530",
    "record_id": "L-2026-0245-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez38@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD98681745101600",
    "model": "Modelo 7",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1531",
    "record_id": "L-2026-0245-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas39@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL CUENCA",
    "brand": "Opel",
    "assessor": "Asesor 200",
    "vin": "9BD20003020598320",
    "model": "Modelo 12",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-06T00:15:00.000Z",
      "ended_at": "2026-08-06T00:19:49.000Z",
      "duration_sec": 289,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.22.239.222",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3107,
        "lon": -78.5809,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-06T00:19:49.000Z"
    }
  },
  {
    "id": "1532",
    "record_id": "L-2026-0246-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega60@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Isaac Albeniz",
    "brand": "Peugeot",
    "assessor": "Asesor 211",
    "vin": "9BD27788412922120",
    "model": "Modelo 8",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-02T12:15:00.000Z",
      "ended_at": "2026-09-02T12:18:55.000Z",
      "duration_sec": 235,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "positivo",
        "text": "Competencias — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.218.224",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.4423,
        "lon": -78.5308,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-02T12:18:55.000Z"
    }
  },
  {
    "id": "1533",
    "record_id": "L-2026-0246-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno61@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD10499971916300",
    "model": "Modelo 8",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1534",
    "record_id": "L-2026-0246-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez62@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 208",
    "vin": "9BD62590675881330",
    "model": "Modelo 7",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1535",
    "record_id": "L-2026-0246-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre63@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Cumbaya",
    "brand": "Peugeot",
    "assessor": "Asesor 207",
    "vin": "9BD38773102257150",
    "model": "Modelo 7",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-04T09:15:00.000Z",
      "delivered_at": "2026-09-04T09:15:00.000Z",
      "expires_at": "2026-09-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1536",
    "record_id": "L-2026-0246-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez64@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "AUTOANDINA SUR",
    "brand": "Peugeot",
    "assessor": "Asesor 1",
    "vin": "9BD69320334650490",
    "model": "Modelo 8",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1537",
    "record_id": "L-2026-0246-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno65@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL LION",
    "brand": "Opel",
    "assessor": "Asesor 203",
    "vin": "9BD84478547209310",
    "model": "Modelo 11",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T06:15:00.000Z",
      "ended_at": "2026-08-30T06:22:31.000Z",
      "duration_sec": 451,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.32.192.234",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.3124,
        "lon": -78.8421,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-30T06:22:31.000Z"
    }
  },
  {
    "id": "1538",
    "record_id": "L-2026-0246-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz66@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Lion",
    "brand": "Peugeot",
    "assessor": "Asesor 215",
    "vin": "9BD27397425851150",
    "model": "Modelo 8",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1539",
    "record_id": "L-2026-0246-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira67@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "OPEL ALLURE",
    "brand": "Opel",
    "assessor": "Asesor 197",
    "vin": "9BD16326799226350",
    "model": "Modelo 12",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-22T23:15:00.000Z",
      "ended_at": "2026-08-22T23:21:26.000Z",
      "duration_sec": 386,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.133.53.213",
        "ip_country": "ECUADOR",
        "gps_country": "ECUADOR",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -0.0489,
        "lon": -78.4921,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T23:21:26.000Z"
    }
  },
  {
    "id": "1540",
    "record_id": "L-2026-0246-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez69@ejemplo.com",
    "country": "ECUADOR",
    "importer": "NEXUMCORP",
    "dealer": "Peugeot Village",
    "brand": "Peugeot",
    "assessor": "Asesor 220",
    "vin": "9BD99102893504420",
    "model": "Modelo 7",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1541",
    "record_id": "L-2026-0248-2",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa25@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 2",
    "vin": "9BD39720339474790",
    "model": "Modelo 2",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1542",
    "record_id": "L-2026-0248-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey27@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD81361369197280",
    "model": "Modelo 5",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": "2026-01-17T09:15:00.000Z",
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1543",
    "record_id": "L-2026-0248-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez30@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Ram",
    "assessor": "Asesor 2",
    "vin": "9BD51090419568030",
    "model": "Modelo 6",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-16T04:15:00.000Z",
      "ended_at": "2026-01-16T04:15:54.000Z",
      "duration_sec": 54,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "negativo",
        "text": "Financiamiento o banco — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.86.100.57",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -16.49,
        "lon": -68.13,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-16T04:15:54.000Z"
    }
  },
  {
    "id": "1544",
    "record_id": "L-2026-0250-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera87@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Ram",
    "assessor": "Asesor 5",
    "vin": "9BD14779103903380",
    "model": "Modelo 6",
    "date": "2026-02-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-19T09:15:00.000Z",
      "delivered_at": "2026-02-19T09:15:00.000Z",
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1545",
    "record_id": "L-2026-0250-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal88@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD28818516491250",
    "model": "Modelo 5",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1546",
    "record_id": "L-2026-0250-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre89@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD24771579758020",
    "model": "Modelo 6",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-08T09:15:00.000Z",
      "delivered_at": "2026-02-08T09:15:00.000Z",
      "expires_at": "2026-03-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-09T05:15:00.000Z",
      "ended_at": "2026-02-09T05:17:23.000Z",
      "duration_sec": 143,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.90.154.43",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.2768,
        "lon": -68.254,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-09T05:17:23.000Z"
    }
  },
  {
    "id": "1547",
    "record_id": "L-2026-0250-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera90@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 6",
    "vin": "9BD46849881019210",
    "model": "Modelo 4",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1548",
    "record_id": "L-2026-0250-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez91@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD72100906239790",
    "model": "Modelo 5",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T23:15:00.000Z",
      "ended_at": "2026-02-11T23:17:14.000Z",
      "duration_sec": 134,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.161.247.185",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.8559,
        "lon": -68.029,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T23:17:14.000Z"
    }
  },
  {
    "id": "1549",
    "record_id": "L-2026-0250-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina92@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 1",
    "vin": "9BD66261296605340",
    "model": "Modelo 1",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1550",
    "record_id": "L-2026-0251-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez21@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 1",
    "vin": "9BD62366184931120",
    "model": "Modelo 4",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1551",
    "record_id": "L-2026-0251-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz22@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 5",
    "vin": "9BD35322958495980",
    "model": "Modelo 3",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T10:15:00.000Z",
      "ended_at": "2026-03-29T10:15:16.000Z",
      "duration_sec": 16,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "negativo",
        "text": "Atraso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.142.147.117",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -16.49,
        "lon": -68.13,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 1.8,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-29T10:15:16.000Z"
    }
  },
  {
    "id": "1552",
    "record_id": "L-2026-0251-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan23@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD36563576249850",
    "model": "Modelo 5",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1553",
    "record_id": "L-2026-0251-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan25@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 4",
    "vin": "9BD77536156302120",
    "model": "Modelo 3",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-28T08:15:00.000Z",
      "ended_at": "2026-03-28T08:19:19.000Z",
      "duration_sec": 259,
      "progress": 8,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "neutro",
        "text": "Ubicación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.72.220.181",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.7496,
        "lon": -68.4988,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 89
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-28T08:19:19.000Z"
    }
  },
  {
    "id": "1554",
    "record_id": "L-2026-0252-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez52@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 6",
    "vin": "9BD40391815999440",
    "model": "Modelo 3",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1555",
    "record_id": "L-2026-0252-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera55@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Ram",
    "assessor": "Asesor 1",
    "vin": "9BD96738051264720",
    "model": "Modelo 5",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T22:15:00.000Z",
      "ended_at": "2026-03-10T22:22:12.000Z",
      "duration_sec": 432,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.195.75.139",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.8301,
        "lon": -67.7854,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T22:22:12.000Z"
    }
  },
  {
    "id": "1556",
    "record_id": "L-2026-0252-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre56@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 1",
    "vin": "9BD47475424724830",
    "model": "Modelo 3",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-28T04:15:00.000Z",
      "ended_at": "2026-03-28T04:19:23.000Z",
      "duration_sec": 263,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.246.180.170",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.44,
        "lon": -68.0021,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-28T04:19:23.000Z"
    }
  },
  {
    "id": "1557",
    "record_id": "L-2026-0253-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre87@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 5",
    "vin": "9BD95361052402390",
    "model": "Modelo 3",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-03T09:15:00.000Z",
      "delivered_at": "2026-05-03T09:15:00.000Z",
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-04T14:15:00.000Z",
      "ended_at": "2026-05-04T14:22:28.000Z",
      "duration_sec": 448,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "neutro",
        "text": "Vehículo dañado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.83.162.33",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.3624,
        "lon": -68.5194,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 49.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T14:22:28.000Z"
    }
  },
  {
    "id": "1558",
    "record_id": "L-2026-0254-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres18@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Ram",
    "assessor": "Asesor 6",
    "vin": "9BD81024263540840",
    "model": "Modelo 6",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1559",
    "record_id": "L-2026-0254-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega19@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 1",
    "vin": "9BD18469887272780",
    "model": "Modelo 2",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1560",
    "record_id": "L-2026-0254-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre20@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 3",
    "vin": "9BD38538956019190",
    "model": "Modelo 4",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1561",
    "record_id": "L-2026-0254-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre21@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 4",
    "vin": "9BD53600931060240",
    "model": "Modelo 6",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1562",
    "record_id": "L-2026-0254-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera22@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 3",
    "vin": "9BD80100134305930",
    "model": "Modelo 2",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-11T09:15:00.000Z",
      "delivered_at": "2026-05-11T09:15:00.000Z",
      "expires_at": "2026-06-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1563",
    "record_id": "L-2026-0255-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro49@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 3",
    "vin": "9BD24705660638370",
    "model": "Modelo 1",
    "date": "2026-05-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1564",
    "record_id": "L-2026-0255-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez51@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 2",
    "vin": "9BD58516513914350",
    "model": "Modelo 4",
    "date": "2026-05-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-04T09:15:00.000Z",
      "delivered_at": "2026-06-04T09:15:00.000Z",
      "expires_at": "2026-06-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-04T23:15:00.000Z",
      "ended_at": "2026-06-04T23:19:37.000Z",
      "duration_sec": 277,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.112.94.207",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.1159,
        "lon": -68.271,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-04T23:19:37.000Z"
    }
  },
  {
    "id": "1565",
    "record_id": "L-2026-0255-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera52@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 3",
    "vin": "9BD54989964157440",
    "model": "Modelo 2",
    "date": "2026-05-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1566",
    "record_id": "L-2026-0255-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas53@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 6",
    "vin": "9BD17301435550920",
    "model": "Modelo 4",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T07:15:00.000Z",
      "ended_at": "2026-05-26T07:15:41.000Z",
      "duration_sec": 41,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "neutro",
        "text": "Recepción del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.27.162.121",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -16.49,
        "lon": -68.13,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 3.4,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-26T07:15:41.000Z"
    }
  },
  {
    "id": "1567",
    "record_id": "L-2026-0256-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira79@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 3",
    "vin": "9BD11242568600690",
    "model": "Modelo 3",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1568",
    "record_id": "L-2026-0256-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey80@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD40918779516840",
    "model": "Modelo 6",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": "2026-06-19T09:15:00.000Z",
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1569",
    "record_id": "L-2026-0256-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey81@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Jeep",
    "assessor": "Asesor 6",
    "vin": "9BD42971099487930",
    "model": "Modelo 4",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1570",
    "record_id": "L-2026-0256-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan82@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 2",
    "vin": "9BD88989565479340",
    "model": "Modelo 1",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1571",
    "record_id": "L-2026-0256-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal83@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Fiat",
    "assessor": "Asesor 5",
    "vin": "9BD70788524766540",
    "model": "Modelo 1",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1572",
    "record_id": "L-2026-0257-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez13@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Ram",
    "assessor": "Asesor 1",
    "vin": "9BD33368334378150",
    "model": "Modelo 6",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1573",
    "record_id": "L-2026-0257-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera15@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Ram",
    "assessor": "Asesor 1",
    "vin": "9BD84837828580680",
    "model": "Modelo 6",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1574",
    "record_id": "L-2026-0257-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina17@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Ram",
    "assessor": "Asesor 5",
    "vin": "9BD61779529623670",
    "model": "Modelo 6",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1575",
    "record_id": "L-2026-0257-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan18@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 4",
    "vin": "9BD73890933600150",
    "model": "Modelo 5",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1576",
    "record_id": "L-2026-0258-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal45@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 2",
    "vin": "9BD41019654944250",
    "model": "Modelo 4",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-31T13:15:00.000Z",
      "ended_at": "2026-07-31T13:22:52.000Z",
      "duration_sec": 472,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.214.194.208",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.5886,
        "lon": -68.108,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-31T13:22:52.000Z"
    }
  },
  {
    "id": "1577",
    "record_id": "L-2026-0258-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz46@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 4",
    "vin": "9BD16081595444990",
    "model": "Modelo 6",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1578",
    "record_id": "L-2026-0258-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa47@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 1",
    "vin": "9BD96201989276900",
    "model": "Modelo 2",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1579",
    "record_id": "L-2026-0258-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro48@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Fiat",
    "assessor": "Asesor 5",
    "vin": "9BD92683950446710",
    "model": "Modelo 2",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1580",
    "record_id": "L-2026-0258-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez49@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 4",
    "vin": "9BD68786121832190",
    "model": "Modelo 3",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1581",
    "record_id": "L-2026-0259-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas75@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Ram",
    "assessor": "Asesor 6",
    "vin": "9BD52526250507810",
    "model": "Modelo 6",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1582",
    "record_id": "L-2026-0259-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan76@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD52164064062610",
    "model": "Modelo 6",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1583",
    "record_id": "L-2026-0259-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega77@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 4",
    "vin": "9BD78009568113240",
    "model": "Modelo 2",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": "2026-07-11T09:15:00.000Z",
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T14:15:00.000Z",
      "ended_at": "2026-07-11T14:21:41.000Z",
      "duration_sec": 401,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.76.233.234",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.5952,
        "lon": -67.8228,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T14:21:41.000Z"
    }
  },
  {
    "id": "1584",
    "record_id": "L-2026-0259-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera79@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Ovando 2do Anillo",
    "brand": "Ram",
    "assessor": "Asesor 6",
    "vin": "9BD96082738030810",
    "model": "Modelo 5",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-01T16:15:00.000Z",
      "ended_at": "2026-08-01T16:15:22.000Z",
      "duration_sec": 22,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.182.88.61",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -16.49,
        "lon": -68.13,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 1.8,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-01T16:15:22.000Z"
    }
  },
  {
    "id": "1585",
    "record_id": "L-2026-0259-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega80@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 1",
    "vin": "9BD65233138455240",
    "model": "Modelo 4",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1586",
    "record_id": "L-2026-0260-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre9@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 3",
    "vin": "9BD11162806852980",
    "model": "Modelo 4",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1587",
    "record_id": "L-2026-0260-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez11@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Ram",
    "assessor": "Asesor 3",
    "vin": "9BD29288756213480",
    "model": "Modelo 6",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-23T14:15:00.000Z",
      "ended_at": "2026-08-23T14:22:49.000Z",
      "duration_sec": 469,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Documentación",
        "polarity": "neutro",
        "text": "Documentación — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.78.132.171",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.4566,
        "lon": -68.4933,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-23T14:22:49.000Z"
    }
  },
  {
    "id": "1588",
    "record_id": "L-2026-0260-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa12@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 3",
    "vin": "9BD20716517851170",
    "model": "Modelo 4",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-28T12:15:00.000Z",
      "ended_at": "2026-08-28T12:17:00.000Z",
      "duration_sec": 120,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.38.216.99",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.4003,
        "lon": -68.1379,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-28T12:17:00.000Z"
    }
  },
  {
    "id": "1589",
    "record_id": "L-2026-0260-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey13@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Fiat",
    "assessor": "Asesor 2",
    "vin": "9BD92473246748200",
    "model": "Modelo 1",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1590",
    "record_id": "L-2026-0260-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez14@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 4",
    "vin": "9BD80376734147990",
    "model": "Modelo 1",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1591",
    "record_id": "L-2026-0261-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey40@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 3",
    "vin": "9BD78679722760930",
    "model": "Modelo 1",
    "date": "2026-08-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1592",
    "record_id": "L-2026-0261-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez41@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Ram",
    "assessor": "Asesor 2",
    "vin": "9BD81212084793910",
    "model": "Modelo 6",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1593",
    "record_id": "L-2026-0261-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez42@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Autogroup",
    "brand": "Jeep",
    "assessor": "Asesor 1",
    "vin": "9BD29703032546860",
    "model": "Modelo 3",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1594",
    "record_id": "L-2026-0261-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa45@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "OVANDO",
    "dealer": "Import - Ovando S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 4",
    "vin": "9BD43678273157740",
    "model": "Modelo 1",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-29T01:15:00.000Z",
      "ended_at": "2026-08-29T01:19:15.000Z",
      "duration_sec": 255,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.2.40.188",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.5516,
        "lon": -68.4562,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-29T01:19:15.000Z"
    }
  },
  {
    "id": "1595",
    "record_id": "L-2026-0262-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD50279014338600",
    "model": "Modelo 9",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-23T21:15:00.000Z",
      "ended_at": "2026-01-23T21:21:44.000Z",
      "duration_sec": 404,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.155.132.179",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2242,
        "lon": -56.3397,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-23T21:21:44.000Z"
    }
  },
  {
    "id": "1596",
    "record_id": "L-2026-0262-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega72@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD73836825915440",
    "model": "Modelo 9",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-22T01:15:00.000Z",
      "ended_at": "2026-01-22T01:22:26.000Z",
      "duration_sec": 446,
      "progress": 8,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.143.112.249",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8967,
        "lon": -56.5166,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 55.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-22T01:22:26.000Z"
    }
  },
  {
    "id": "1597",
    "record_id": "L-2026-0262-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal73@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD47743344413030",
    "model": "Modelo 9",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1598",
    "record_id": "L-2026-0262-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD91424183178630",
    "model": "Modelo 9",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1599",
    "record_id": "L-2026-0262-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro76@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD51884924816650",
    "model": "Modelo 9",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1600",
    "record_id": "L-2026-0263-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva6@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD31106484000540",
    "model": "Modelo 9",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-28T09:15:00.000Z",
      "delivered_at": "2026-02-28T09:15:00.000Z",
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1601",
    "record_id": "L-2026-0263-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "",
    "model": "Modelo 10",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-13T13:15:00.000Z",
      "ended_at": "2026-02-13T13:20:25.000Z",
      "duration_sec": 325,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.38.91.26",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9292,
        "lon": -56.171,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 81.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-13T13:20:25.000Z"
    }
  },
  {
    "id": "1602",
    "record_id": "L-2026-0263-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez8@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD78286217089500",
    "model": "Modelo 10",
    "date": "2026-02-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1603",
    "record_id": "L-2026-0263-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD71548974581510",
    "model": "Modelo 10",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-04T09:15:00.000Z",
      "delivered_at": "2026-02-04T09:15:00.000Z",
      "expires_at": "2026-02-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1604",
    "record_id": "L-2026-0264-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre36@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD55523619007150",
    "model": "Modelo 9",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-12T13:15:00.000Z",
      "ended_at": "2026-03-12T13:20:55.000Z",
      "duration_sec": 355,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.115.38.113",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1119,
        "lon": -55.9962,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 71,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T13:20:55.000Z"
    }
  },
  {
    "id": "1605",
    "record_id": "L-2026-0264-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas38@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD81731820835920",
    "model": "Modelo 9",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1606",
    "record_id": "L-2026-0264-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz40@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD18904270981730",
    "model": "Modelo 9",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T05:15:00.000Z",
      "ended_at": "2026-03-11T05:17:03.000Z",
      "duration_sec": 123,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "negativo",
        "text": "Amabilidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.90.127.61",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5101,
        "lon": -56.4495,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T05:17:03.000Z"
    }
  },
  {
    "id": "1607",
    "record_id": "L-2026-0264-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega41@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD65485283358230",
    "model": "Modelo 9",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T18:15:00.000Z",
      "ended_at": "2026-03-10T18:17:37.000Z",
      "duration_sec": 157,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.163.125.26",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6354,
        "lon": -55.8948,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T18:17:37.000Z"
    }
  },
  {
    "id": "1608",
    "record_id": "L-2026-0266-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD92388446342210",
    "model": "Modelo 9",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T21:15:00.000Z",
      "ended_at": "2026-05-26T21:20:30.000Z",
      "duration_sec": 330,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.24.232.165",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0971,
        "lon": -56.412,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T21:20:30.000Z"
    }
  },
  {
    "id": "1609",
    "record_id": "L-2026-0266-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega2@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD83823718817460",
    "model": "Modelo 9",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1610",
    "record_id": "L-2026-0266-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez3@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD41773571419600",
    "model": "Modelo 9",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1611",
    "record_id": "L-2026-0266-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa5@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD16091127325580",
    "model": "Modelo 10",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1612",
    "record_id": "L-2026-0266-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz6@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1613",
    "record_id": "L-2026-0268-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD49695315366350",
    "model": "Modelo 9",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-26T04:15:00.000Z",
      "ended_at": "2026-07-26T04:15:16.000Z",
      "duration_sec": 16,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.218.64.4",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 1.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-07-26T04:15:16.000Z"
    }
  },
  {
    "id": "1614",
    "record_id": "L-2026-0268-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro64@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD90684146444460",
    "model": "Modelo 9",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T15:15:00.000Z",
      "ended_at": "2026-07-27T15:19:59.000Z",
      "duration_sec": 299,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.44.123.50",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0343,
        "lon": -56.2417,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T15:19:59.000Z"
    }
  },
  {
    "id": "1615",
    "record_id": "L-2026-0268-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD73606004638880",
    "model": "Modelo 9",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1616",
    "record_id": "L-2026-0268-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez67@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD58655657301910",
    "model": "Modelo 9",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1617",
    "record_id": "L-2026-0268-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey68@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD22565527718190",
    "model": "Modelo 10",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1618",
    "record_id": "L-2026-0269-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez95@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD33729660886820",
    "model": "Modelo 10",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1619",
    "record_id": "L-2026-0269-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD81957805242530",
    "model": "Modelo 9",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-18T13:15:00.000Z",
      "ended_at": "2026-08-18T13:18:10.000Z",
      "duration_sec": 190,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.237.71.141",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.65,
        "lon": -56.0742,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-18T13:18:10.000Z"
    }
  },
  {
    "id": "1620",
    "record_id": "L-2026-0269-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 349",
    "vin": "9BD55850288430030",
    "model": "Modelo 9",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T07:15:00.000Z",
      "ended_at": "2026-08-25T07:21:11.000Z",
      "duration_sec": 371,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.134.213.163",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9962,
        "lon": -56.386,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T07:21:11.000Z"
    }
  },
  {
    "id": "1621",
    "record_id": "L-2026-0269-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa2@ejemplo.com",
    "country": "URUGUAY",
    "importer": "OVERSIL",
    "dealer": "OVERSIL SA",
    "brand": "Citroën",
    "assessor": "Asesor 350",
    "vin": "9BD32049996523260",
    "model": "Modelo 10",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1622",
    "record_id": "L-2026-0270-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa28@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD78863836375480",
    "model": "Modelo 5",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1623",
    "record_id": "L-2026-0270-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa30@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD38507703009090",
    "model": "Modelo 4",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1624",
    "record_id": "L-2026-0270-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez31@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD22907498584090",
    "model": "Modelo 4",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1625",
    "record_id": "L-2026-0270-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez33@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD19058145670640",
    "model": "Modelo 3",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T03:15:00.000Z",
      "ended_at": "2026-02-02T03:21:21.000Z",
      "duration_sec": 381,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.97.113.28",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4915,
        "lon": -70.0083,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T03:21:21.000Z"
    }
  },
  {
    "id": "1626",
    "record_id": "L-2026-0271-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno59@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD79647732278930",
    "model": "Modelo 5",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1627",
    "record_id": "L-2026-0271-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan60@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 150",
    "vin": "9BD36817119138580",
    "model": "Modelo 5",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1628",
    "record_id": "L-2026-0271-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira61@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD36645579965690",
    "model": "Modelo 4",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1629",
    "record_id": "L-2026-0271-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez62@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD65526933833710",
    "model": "Modelo 3",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1630",
    "record_id": "L-2026-0271-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera63@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 150",
    "vin": "9BD96539307431270",
    "model": "Modelo 3",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1631",
    "record_id": "L-2026-0271-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa64@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "",
    "model": "Modelo 4",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1632",
    "record_id": "L-2026-0272-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres90@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD54996308568520",
    "model": "Modelo 3",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1633",
    "record_id": "L-2026-0272-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez92@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "9BD53133781688870",
    "model": "Modelo 3",
    "date": "2026-02-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1634",
    "record_id": "L-2026-0272-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas93@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD23249548012860",
    "model": "Modelo 5",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1635",
    "record_id": "L-2026-0272-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa95@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD23873762232610",
    "model": "Modelo 5",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-17T18:15:00.000Z",
      "ended_at": "2026-02-17T18:19:14.000Z",
      "duration_sec": 254,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.137.240",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4899,
        "lon": -70.2964,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-17T18:19:14.000Z"
    }
  },
  {
    "id": "1636",
    "record_id": "L-2026-0273-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa24@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD88739320072500",
    "model": "Modelo 4",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1637",
    "record_id": "L-2026-0273-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez25@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD95395063371080",
    "model": "Modelo 5",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-26T09:15:00.000Z",
      "delivered_at": "2026-02-26T09:15:00.000Z",
      "expires_at": "2026-03-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-28T02:15:00.000Z",
      "ended_at": "2026-02-28T02:18:46.000Z",
      "duration_sec": 226,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.147.69.176",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5001,
        "lon": -70.3045,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-28T02:18:46.000Z"
    }
  },
  {
    "id": "1638",
    "record_id": "L-2026-0273-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal26@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD61426398233020",
    "model": "Modelo 3",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1639",
    "record_id": "L-2026-0273-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal27@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD48203976921320",
    "model": "Modelo 5",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-25T09:15:00.000Z",
      "ended_at": "2026-02-25T09:15:38.000Z",
      "duration_sec": 38,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.223.238.133",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.2,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-25T09:15:38.000Z"
    }
  },
  {
    "id": "1640",
    "record_id": "L-2026-0273-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera28@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD53301186532410",
    "model": "Modelo 3",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-09T16:15:00.000Z",
      "ended_at": "2026-02-09T16:18:12.000Z",
      "duration_sec": 192,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.22.175.147",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4602,
        "lon": -69.8491,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-09T16:18:12.000Z"
    }
  },
  {
    "id": "1641",
    "record_id": "L-2026-0273-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan29@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD63779235775050",
    "model": "Modelo 4",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T00:15:00.000Z",
      "ended_at": "2026-02-11T00:16:00.000Z",
      "duration_sec": 60,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.116.57.164",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.6186,
        "lon": -70.3277,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T00:16:00.000Z"
    }
  },
  {
    "id": "1642",
    "record_id": "L-2026-0274-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira55@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD42680690558220",
    "model": "Modelo 5",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T12:15:00.000Z",
      "ended_at": "2026-03-12T12:20:03.000Z",
      "duration_sec": 303,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.143.212.80",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3209,
        "lon": -69.8539,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T12:20:03.000Z"
    }
  },
  {
    "id": "1643",
    "record_id": "L-2026-0274-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera57@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD87010014291480",
    "model": "Modelo 6",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-24T11:15:00.000Z",
      "ended_at": "2026-03-24T11:20:28.000Z",
      "duration_sec": 328,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "negativo",
        "text": "Regalo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.114.44.48",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4268,
        "lon": -69.6125,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T11:20:28.000Z"
    }
  },
  {
    "id": "1644",
    "record_id": "L-2026-0274-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa58@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD11808850183240",
    "model": "Modelo 6",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1645",
    "record_id": "L-2026-0275-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz86@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "",
    "model": "Modelo 4",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-20T09:15:00.000Z",
      "delivered_at": "2026-03-20T09:15:00.000Z",
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1646",
    "record_id": "L-2026-0275-5",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres89@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD51056352857960",
    "model": "Modelo 4",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-13T03:15:00.000Z",
      "ended_at": "2026-03-13T03:21:41.000Z",
      "duration_sec": 401,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.101.88",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1752,
        "lon": -69.735,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-13T03:21:41.000Z"
    }
  },
  {
    "id": "1647",
    "record_id": "L-2026-0275-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan90@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 150",
    "vin": "9BD94439510496710",
    "model": "Modelo 6",
    "date": "2026-03-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1648",
    "record_id": "L-2026-0275-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan91@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD76406612373700",
    "model": "Modelo 6",
    "date": "2026-03-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1649",
    "record_id": "L-2026-0276-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina20@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD70580358063850",
    "model": "Modelo 4",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1650",
    "record_id": "L-2026-0276-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina21@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD35243163707930",
    "model": "Modelo 5",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-06T09:15:00.000Z",
      "delivered_at": "2026-05-06T09:15:00.000Z",
      "expires_at": "2026-05-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1651",
    "record_id": "L-2026-0276-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina23@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "9BD67200642392860",
    "model": "Modelo 4",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1652",
    "record_id": "L-2026-0276-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa25@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD38004251116880",
    "model": "Modelo 5",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-24T17:15:00.000Z",
      "ended_at": "2026-04-24T17:22:12.000Z",
      "duration_sec": 432,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.209.182.153",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7931,
        "lon": -70.12,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-24T17:22:12.000Z"
    }
  },
  {
    "id": "1653",
    "record_id": "L-2026-0277-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre51@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD63384051057390",
    "model": "Modelo 6",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1654",
    "record_id": "L-2026-0277-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira52@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD55764400799340",
    "model": "Modelo 5",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1655",
    "record_id": "L-2026-0277-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira53@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD89516897127430",
    "model": "Modelo 5",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-18T16:15:00.000Z",
      "ended_at": "2026-04-18T16:20:16.000Z",
      "duration_sec": 316,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.102.102.26",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7988,
        "lon": -70.2853,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-18T16:20:16.000Z"
    }
  },
  {
    "id": "1656",
    "record_id": "L-2026-0277-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal54@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD42916681314020",
    "model": "Modelo 6",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1657",
    "record_id": "L-2026-0277-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega56@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD96401723216850",
    "model": "Modelo 6",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-16T00:15:00.000Z",
      "ended_at": "2026-04-16T00:23:00.000Z",
      "duration_sec": 480,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.184.99.201",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.645,
        "lon": -69.6013,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-16T00:23:00.000Z"
    }
  },
  {
    "id": "1658",
    "record_id": "L-2026-0278-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre82@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD45626961776060",
    "model": "Modelo 5",
    "date": "2026-05-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-05T09:15:00.000Z",
      "delivered_at": "2026-06-05T09:15:00.000Z",
      "expires_at": "2026-06-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-06T09:15:00.000Z",
      "ended_at": "2026-06-06T09:17:42.000Z",
      "duration_sec": 162,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.67.101.228",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5183,
        "lon": -69.9608,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-06T09:17:42.000Z"
    }
  },
  {
    "id": "1659",
    "record_id": "L-2026-0278-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez83@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD40203933079380",
    "model": "Modelo 3",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": "2026-05-23T09:15:00.000Z",
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-24T06:15:00.000Z",
      "ended_at": "2026-05-24T06:22:30.000Z",
      "duration_sec": 450,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.131.116.95",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7707,
        "lon": -69.7154,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-24T06:22:30.000Z"
    }
  },
  {
    "id": "1660",
    "record_id": "L-2026-0278-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno85@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD41377216912010",
    "model": "Modelo 5",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1661",
    "record_id": "L-2026-0278-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey86@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD82899541347440",
    "model": "Modelo 4",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-21T09:15:00.000Z",
      "delivered_at": "2026-05-21T09:15:00.000Z",
      "expires_at": "2026-06-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-22T03:15:00.000Z",
      "ended_at": "2026-05-22T03:20:19.000Z",
      "duration_sec": 319,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "negativo",
        "text": "Calidad producto — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.219.141.215",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5195,
        "lon": -69.6922,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-22T03:20:19.000Z"
    }
  },
  {
    "id": "1662",
    "record_id": "L-2026-0278-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega87@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD84518178364120",
    "model": "Modelo 6",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1663",
    "record_id": "L-2026-0279-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres16@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 150",
    "vin": "9BD77394789449440",
    "model": "Modelo 4",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-19T12:15:00.000Z",
      "ended_at": "2026-05-19T12:18:55.000Z",
      "duration_sec": 235,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.187.83.4",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5196,
        "lon": -69.6781,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-19T12:18:55.000Z"
    }
  },
  {
    "id": "1664",
    "record_id": "L-2026-0279-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas17@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 149",
    "vin": "9BD65073347426500",
    "model": "Modelo 5",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-14T09:15:00.000Z",
      "delivered_at": "2026-05-14T09:15:00.000Z",
      "expires_at": "2026-06-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1665",
    "record_id": "L-2026-0279-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez19@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD95433711925040",
    "model": "Modelo 3",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1666",
    "record_id": "L-2026-0279-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz20@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 150",
    "vin": "9BD37937101272890",
    "model": "Modelo 5",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-16T17:15:00.000Z",
      "ended_at": "2026-05-16T17:17:09.000Z",
      "duration_sec": 129,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.149.82.148",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5826,
        "lon": -70.1455,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-16T17:17:09.000Z"
    }
  },
  {
    "id": "1667",
    "record_id": "L-2026-0279-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega21@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD59828234988860",
    "model": "Modelo 3",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-01T09:15:00.000Z",
      "delivered_at": "2026-06-01T09:15:00.000Z",
      "expires_at": "2026-06-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1668",
    "record_id": "L-2026-0280-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera47@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD81736967371800",
    "model": "Modelo 5",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-30T23:15:00.000Z",
      "ended_at": "2026-06-30T23:17:32.000Z",
      "duration_sec": 152,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.237.122.203",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4589,
        "lon": -69.908,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-30T23:17:32.000Z"
    }
  },
  {
    "id": "1669",
    "record_id": "L-2026-0280-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz48@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD54668528387180",
    "model": "Modelo 4",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T15:25:50.604Z",
      "ended_at": "2026-08-29T18:10:21.403Z",
      "duration_sec": 269071,
      "progress": 7,
      "total": 7,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "",
        "question_4": "Satisfecho",
        "question_5": "Muy satisfecho",
        "question_6": "Sí, me la ofrecieron espontáneamente",
        "question_7": "Insatisfecho",
        "question_8": "No cumplió mis expectativas",
        "question_9": "Cumplió mis expectativas",
        "question_10": "Sí",
        "question_11": ""
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.148.135.222",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2018,
        "lon": -70.1215,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-28T17:22:48.000Z"
    },
    "updated_at": "2026-08-29T18:10:21.526Z"
  },
  {
    "id": "1670",
    "record_id": "L-2026-0280-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez49@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD40459383906130",
    "model": "Modelo 6",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T06:16:44.766Z",
      "ended_at": "2026-08-29T18:03:41.860Z",
      "duration_sec": 215217,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "",
        "question_4": "Servicio de mantenimiento",
        "question_5": "Insatisfecho",
        "question_6": "Satisfecho",
        "question_7": "Satisfecho",
        "question_8": "Cumplió mis expectativas",
        "question_12": "Superó mis expectativas",
        "question_9": "Sí",
        "question_10": "Superó mis expectativas",
        "question_11": "No, y no me informaron",
        "question_13": "Sí",
        "question_14": ""
      }
    },
    "fraud": null,
    "updated_at": "2026-08-29T18:03:41.992Z"
  },
  {
    "id": "1671",
    "record_id": "L-2026-0280-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD20465435371530",
    "model": "Modelo 3",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1672",
    "record_id": "L-2026-0280-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez52@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD48011430928190",
    "model": "Modelo 6",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-15T21:15:00.000Z",
      "ended_at": "2026-06-15T21:20:13.000Z",
      "duration_sec": 313,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "negativo",
        "text": "Retoma de usado — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.153.187.28",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.687,
        "lon": -69.9435,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-15T21:20:13.000Z"
    }
  },
  {
    "id": "1673",
    "record_id": "L-2026-0281-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez78@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD24405554682960",
    "model": "Modelo 3",
    "date": "2026-06-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1674",
    "record_id": "L-2026-0281-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega79@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD11856728898450",
    "model": "Modelo 5",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1675",
    "record_id": "L-2026-0281-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva80@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD59574735288310",
    "model": "Modelo 3",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-09T19:15:00.000Z",
      "ended_at": "2026-06-09T19:16:08.000Z",
      "duration_sec": 68,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.132.111.108",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8437,
        "lon": -69.7877,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-09T19:16:08.000Z"
    }
  },
  {
    "id": "1676",
    "record_id": "L-2026-0281-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa81@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD89049564158670",
    "model": "Modelo 4",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1677",
    "record_id": "L-2026-0281-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa82@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD99728823531380",
    "model": "Modelo 6",
    "date": "2026-06-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-13T09:15:00.000Z",
      "delivered_at": "2026-06-13T09:15:00.000Z",
      "expires_at": "2026-07-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-15T02:15:00.000Z",
      "ended_at": "2026-06-15T02:18:23.000Z",
      "duration_sec": 203,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.87.70.12",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1946,
        "lon": -70.0952,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-15T02:18:23.000Z"
    }
  },
  {
    "id": "1678",
    "record_id": "L-2026-0282-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno12@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD52290171396100",
    "model": "Modelo 3",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1679",
    "record_id": "L-2026-0282-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres14@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD52845960101630",
    "model": "Modelo 5",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1680",
    "record_id": "L-2026-0282-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez15@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD82063601969870",
    "model": "Modelo 6",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1681",
    "record_id": "L-2026-0282-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz16@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD33343216891910",
    "model": "Modelo 4",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-30T13:15:00.000Z",
      "ended_at": "2026-07-30T13:19:47.000Z",
      "duration_sec": 287,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.206.83.74",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7617,
        "lon": -69.5744,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-30T13:19:47.000Z"
    }
  },
  {
    "id": "1682",
    "record_id": "L-2026-0282-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera17@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "9BD61645160211570",
    "model": "Modelo 3",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": "2026-07-11T09:15:00.000Z",
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1683",
    "record_id": "L-2026-0283-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez43@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD24107482442850",
    "model": "Modelo 5",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1684",
    "record_id": "L-2026-0283-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez44@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 150",
    "vin": "9BD54895761874770",
    "model": "Modelo 6",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-02T09:15:00.000Z",
      "ended_at": "2026-08-02T09:20:18.000Z",
      "duration_sec": 318,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.145.143.116",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7639,
        "lon": -69.7723,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-02T09:20:18.000Z"
    }
  },
  {
    "id": "1685",
    "record_id": "L-2026-0283-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez45@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD75535146016400",
    "model": "Modelo 5",
    "date": "2026-07-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-15T09:15:00.000Z",
      "delivered_at": "2026-07-15T09:15:00.000Z",
      "expires_at": "2026-08-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-17T07:15:00.000Z",
      "ended_at": "2026-07-17T07:21:05.000Z",
      "duration_sec": 365,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "neutro",
        "text": "Disposición — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.114.200.114",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1996,
        "lon": -69.897,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-17T07:21:05.000Z"
    }
  },
  {
    "id": "1686",
    "record_id": "L-2026-0283-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez46@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD10696004942800",
    "model": "Modelo 3",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-15T17:15:00.000Z",
      "ended_at": "2026-07-15T17:16:09.000Z",
      "duration_sec": 69,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.33.59.63",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1237,
        "lon": -69.7822,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-15T17:16:09.000Z"
    }
  },
  {
    "id": "1687",
    "record_id": "L-2026-0283-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan47@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 150",
    "vin": "9BD32726751866510",
    "model": "Modelo 5",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1688",
    "record_id": "L-2026-0284-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez74@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD60190462452530",
    "model": "Modelo 6",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1689",
    "record_id": "L-2026-0284-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez75@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 148",
    "vin": "9BD29377590271690",
    "model": "Modelo 5",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-18T09:15:00.000Z",
      "delivered_at": "2026-08-18T09:15:00.000Z",
      "expires_at": "2026-09-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1690",
    "record_id": "L-2026-0284-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez76@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD73033551556530",
    "model": "Modelo 6",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-11T21:15:00.000Z",
      "ended_at": "2026-08-11T21:15:25.000Z",
      "duration_sec": 25,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "neutro",
        "text": "Trámites — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.205.193.113",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.8,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-11T21:15:25.000Z"
    }
  },
  {
    "id": "1691",
    "record_id": "L-2026-0284-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey78@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD55338785405930",
    "model": "Modelo 3",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1692",
    "record_id": "L-2026-0284-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno79@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 148",
    "vin": "9BD97809605380240",
    "model": "Modelo 4",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1693",
    "record_id": "L-2026-0285-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera8@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Ram",
    "assessor": "Asesor 147",
    "vin": "9BD25208201441430",
    "model": "Modelo 5",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-04T09:15:00.000Z",
      "delivered_at": "2026-09-04T09:15:00.000Z",
      "expires_at": "2026-09-25T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-09-05T11:15:00.000Z",
      "ended_at": "2026-09-05T11:21:00.000Z",
      "duration_sec": 360,
      "progress": 6,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.39.111.205",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4083,
        "lon": -69.6379,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 60,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 50
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-05T11:21:00.000Z"
    }
  },
  {
    "id": "1694",
    "record_id": "L-2026-0285-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera10@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Taller Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 149",
    "vin": "9BD23959465626560",
    "model": "Modelo 4",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-25T07:15:00.000Z",
      "ended_at": "2026-08-25T07:20:18.000Z",
      "duration_sec": 318,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "negativo",
        "text": "Recogida del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.54.116.108",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7389,
        "lon": -69.9026,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-25T07:20:18.000Z"
    }
  },
  {
    "id": "1695",
    "record_id": "L-2026-0285-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan12@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "9BD20607594803180",
    "model": "Modelo 3",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-31T01:15:00.000Z",
      "ended_at": "2026-08-31T01:19:14.000Z",
      "duration_sec": 254,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "neutro",
        "text": "Disposición — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.153.171.232",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.3692,
        "lon": -69.988,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T01:19:14.000Z"
    }
  },
  {
    "id": "1696",
    "record_id": "L-2026-0285-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas13@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "REID",
    "dealer": "Reid & Compania S. A",
    "brand": "Jeep",
    "assessor": "Asesor 147",
    "vin": "9BD91301429155880",
    "model": "Modelo 4",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-15T07:15:00.000Z",
      "ended_at": "2026-08-15T07:16:18.000Z",
      "duration_sec": 78,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.244.199.84",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.6482,
        "lon": -70.3167,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-15T07:16:18.000Z"
    }
  },
  {
    "id": "1697",
    "record_id": "L-2026-0286-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro40@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Ram",
    "assessor": "Asesor 423",
    "vin": "9BD15161958811370",
    "model": "Modelo 5",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1698",
    "record_id": "L-2026-0286-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva41@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD20654299577750",
    "model": "Modelo 2",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-18T09:15:00.000Z",
      "delivered_at": "2026-01-18T09:15:00.000Z",
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1699",
    "record_id": "L-2026-0286-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan42@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fernando Olivera Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 377",
    "vin": "9BD44836263466310",
    "model": "Modelo 1",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T19:15:00.000Z",
      "ended_at": "2026-02-02T19:22:35.000Z",
      "duration_sec": 455,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "neutro",
        "text": "Vehículo dañado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.50.174.104",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9018,
        "lon": -56.4098,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T19:22:35.000Z"
    }
  },
  {
    "id": "1700",
    "record_id": "L-2026-0286-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez43@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 410",
    "vin": "9BD72904370153920",
    "model": "Modelo 6",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1701",
    "record_id": "L-2026-0286-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal44@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 404",
    "vin": "9BD31434785371290",
    "model": "Modelo 2",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1702",
    "record_id": "L-2026-0286-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal45@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 365",
    "vin": "9BD77253452383220",
    "model": "Modelo 1",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-01T22:15:00.000Z",
      "ended_at": "2026-02-01T22:16:13.000Z",
      "duration_sec": 73,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.102.16",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0272,
        "lon": -55.9655,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-01T22:16:13.000Z"
    }
  },
  {
    "id": "1703",
    "record_id": "L-2026-0286-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz46@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 403",
    "vin": "9BD78205997512680",
    "model": "Modelo 2",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1704",
    "record_id": "L-2026-0286-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey47@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fernando Olivera Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 378",
    "vin": "9BD80506671450240",
    "model": "Modelo 1",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1705",
    "record_id": "L-2026-0286-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres48@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autoboulevard",
    "brand": "Fiat",
    "assessor": "Asesor 354",
    "vin": "9BD63067504206950",
    "model": "Modelo 2",
    "date": "2026-01-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1706",
    "record_id": "L-2026-0286-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa49@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 387",
    "vin": "9BD10930824707830",
    "model": "Modelo 1",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-29T08:15:00.000Z",
      "ended_at": "2026-01-29T08:16:03.000Z",
      "duration_sec": 63,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.163.140.125",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1433,
        "lon": -55.8872,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-29T08:16:03.000Z"
    }
  },
  {
    "id": "1707",
    "record_id": "L-2026-0286-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez50@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD17369963650590",
    "model": "Modelo 2",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1708",
    "record_id": "L-2026-0286-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro51@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 423",
    "vin": "9BD71589320839620",
    "model": "Modelo 4",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-07T14:15:00.000Z",
      "ended_at": "2026-02-07T14:19:14.000Z",
      "duration_sec": 254,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.201.83.99",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": true,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.284,
        "lon": -56.1134,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-07T14:19:14.000Z"
    }
  },
  {
    "id": "1709",
    "record_id": "L-2026-0286-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz52@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 422",
    "vin": "9BD34753273767710",
    "model": "Modelo 1",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-24T02:15:00.000Z",
      "ended_at": "2026-01-24T02:19:50.000Z",
      "duration_sec": 290,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "neutro",
        "text": "Agilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.146.95.3",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8711,
        "lon": -55.8556,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-24T02:19:50.000Z"
    }
  },
  {
    "id": "1710",
    "record_id": "L-2026-0286-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas53@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Jeep",
    "assessor": "Asesor 421",
    "vin": "9BD46647266236560",
    "model": "Modelo 4",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1711",
    "record_id": "L-2026-0286-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez54@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Centro Norte Tacuarembo",
    "brand": "Fiat",
    "assessor": "Asesor 369",
    "vin": "9BD51241044571250",
    "model": "Modelo 1",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-08T23:15:00.000Z",
      "ended_at": "2026-01-08T23:19:32.000Z",
      "duration_sec": 272,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.171.30.244",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.084,
        "lon": -56.2778,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-08T23:19:32.000Z"
    }
  },
  {
    "id": "1712",
    "record_id": "L-2026-0287-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Semi",
    "brand": "Ram",
    "assessor": "Asesor 413",
    "vin": "9BD72801945279880",
    "model": "Modelo 5",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1713",
    "record_id": "L-2026-0287-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 395",
    "vin": "9BD74588466469180",
    "model": "Modelo 2",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1714",
    "record_id": "L-2026-0287-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa72@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 397",
    "vin": "9BD81869800635840",
    "model": "Modelo 6",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-13T05:15:00.000Z",
      "ended_at": "2026-01-13T05:22:54.000Z",
      "duration_sec": 474,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "neutro",
        "text": "Atraso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.142.145.57",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.229,
        "lon": -56.0377,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-13T05:22:54.000Z"
    }
  },
  {
    "id": "1715",
    "record_id": "L-2026-0287-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina73@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 360",
    "vin": "9BD14592975861170",
    "model": "Modelo 1",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1716",
    "record_id": "L-2026-0287-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa74@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 355",
    "vin": "9BD49183589904620",
    "model": "Modelo 1",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-07T13:15:00.000Z",
      "ended_at": "2026-02-07T13:18:54.000Z",
      "duration_sec": 234,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.132.99.196",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9643,
        "lon": -56.5599,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-07T13:18:54.000Z"
    }
  },
  {
    "id": "1717",
    "record_id": "L-2026-0287-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD88624266041230",
    "model": "Modelo 1",
    "date": "2026-01-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1718",
    "record_id": "L-2026-0287-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz76@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 359",
    "vin": "9BD59681462213890",
    "model": "Modelo 1",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1719",
    "record_id": "L-2026-0287-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas77@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD53096344033880",
    "model": "Modelo 2",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-14T09:15:00.000Z",
      "delivered_at": "2026-01-14T09:15:00.000Z",
      "expires_at": "2026-02-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1720",
    "record_id": "L-2026-0287-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz78@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Tati Service",
    "brand": "Fiat",
    "assessor": "Asesor 420",
    "vin": "9BD96433956191430",
    "model": "Modelo 1",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1721",
    "record_id": "L-2026-0287-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno79@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD81929427508010",
    "model": "Modelo 1",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1722",
    "record_id": "L-2026-0287-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno80@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Ronel S.R.L.",
    "brand": "Fiat",
    "assessor": "Asesor 401",
    "vin": "9BD79901869900300",
    "model": "Modelo 2",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-25T09:15:00.000Z",
      "ended_at": "2026-01-25T09:17:31.000Z",
      "duration_sec": 151,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "neutro",
        "text": "Trabajo no hecho — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.148.2.214",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6105,
        "lon": -56.2039,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-25T09:17:31.000Z"
    }
  },
  {
    "id": "1723",
    "record_id": "L-2026-0287-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira81@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 396",
    "vin": "9BD38632486574320",
    "model": "Modelo 1",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-31T19:15:00.000Z",
      "ended_at": "2026-01-31T19:15:37.000Z",
      "duration_sec": 37,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.138.92.103",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.1,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-31T19:15:37.000Z"
    }
  },
  {
    "id": "1724",
    "record_id": "L-2026-0287-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres84@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 362",
    "vin": "9BD31409031046860",
    "model": "Modelo 1",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-27T09:15:00.000Z",
      "ended_at": "2026-01-27T09:15:47.000Z",
      "duration_sec": 47,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.27.81.165",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 3.9,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-27T09:15:47.000Z"
    }
  },
  {
    "id": "1725",
    "record_id": "L-2026-0287-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas85@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Ram",
    "assessor": "Asesor 415",
    "vin": "9BD81223011820430",
    "model": "Modelo 5",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-29T02:15:00.000Z",
      "ended_at": "2026-01-29T02:21:27.000Z",
      "duration_sec": 387,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.40.104",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0993,
        "lon": -56.2208,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-29T02:21:27.000Z"
    }
  },
  {
    "id": "1726",
    "record_id": "L-2026-0287-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega86@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Fernandez",
    "brand": "Fiat",
    "assessor": "Asesor 411",
    "vin": "9BD36727879771730",
    "model": "Modelo 1",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1727",
    "record_id": "L-2026-0287-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz87@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Tati Service",
    "brand": "Fiat",
    "assessor": "Asesor 419",
    "vin": "9BD75599485698510",
    "model": "Modelo 1",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-28T17:15:00.000Z",
      "ended_at": "2026-01-28T17:17:05.000Z",
      "duration_sec": 125,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "negativo",
        "text": "Atraso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.87.63.103",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2212,
        "lon": -56.5179,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-28T17:17:05.000Z"
    }
  },
  {
    "id": "1728",
    "record_id": "L-2026-0287-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez88@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 380",
    "vin": "9BD19671960484290",
    "model": "Modelo 1",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-12T09:15:00.000Z",
      "delivered_at": "2026-01-12T09:15:00.000Z",
      "expires_at": "2026-02-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1729",
    "record_id": "L-2026-0288-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira4@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 424",
    "vin": "9BD98660374384130",
    "model": "Modelo 3",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1730",
    "record_id": "L-2026-0288-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey5@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 410",
    "vin": "9BD47022703008020",
    "model": "Modelo 5",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1731",
    "record_id": "L-2026-0288-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 365",
    "vin": "9BD31840867783740",
    "model": "Modelo 1",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": "2026-02-10T09:15:00.000Z",
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1732",
    "record_id": "L-2026-0288-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez8@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 361",
    "vin": "9BD34810416042060",
    "model": "Modelo 2",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1733",
    "record_id": "L-2026-0288-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 366",
    "vin": "9BD36768521040820",
    "model": "Modelo 2",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1734",
    "record_id": "L-2026-0288-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera11@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Kleist Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 390",
    "vin": "9BD50913814488680",
    "model": "Modelo 2",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-03T01:15:00.000Z",
      "ended_at": "2026-03-03T01:21:52.000Z",
      "duration_sec": 412,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.3.34.114",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6715,
        "lon": -56.057,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-03T01:21:52.000Z"
    }
  },
  {
    "id": "1735",
    "record_id": "L-2026-0288-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas17@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 397",
    "vin": "9BD89107155094880",
    "model": "Modelo 6",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-15T08:15:00.000Z",
      "ended_at": "2026-02-15T08:20:41.000Z",
      "duration_sec": 341,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.93.114",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0221,
        "lon": -56.4206,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-15T08:20:41.000Z"
    }
  },
  {
    "id": "1736",
    "record_id": "L-2026-0288-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez19@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD60313104673490",
    "model": "Modelo 1",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1737",
    "record_id": "L-2026-0289-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal36@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 391",
    "vin": "9BD13175825496960",
    "model": "Modelo 1",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1738",
    "record_id": "L-2026-0289-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz38@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 398",
    "vin": "9BD46687966109100",
    "model": "Modelo 5",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1739",
    "record_id": "L-2026-0289-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera40@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD64411300001400",
    "model": "Modelo 2",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1740",
    "record_id": "L-2026-0289-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz41@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD79774746556410",
    "model": "Modelo 1",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": "2026-03-04T09:15:00.000Z",
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1741",
    "record_id": "L-2026-0289-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez42@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 421",
    "vin": "9BD40578940906730",
    "model": "Modelo 2",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-02T02:15:00.000Z",
      "ended_at": "2026-03-02T02:17:51.000Z",
      "duration_sec": 171,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.8.132",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8926,
        "lon": -55.9465,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-02T02:17:51.000Z"
    }
  },
  {
    "id": "1742",
    "record_id": "L-2026-0289-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez43@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecanica lorenzo",
    "brand": "Fiat",
    "assessor": "Asesor 393",
    "vin": "9BD14423566128550",
    "model": "Modelo 1",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1743",
    "record_id": "L-2026-0289-12",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez45@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Import - Sevel Uruguay S.A.",
    "brand": "Leapmotor",
    "assessor": "Asesor 383",
    "vin": "9BD94691047154610",
    "model": "Modelo 15",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1744",
    "record_id": "L-2026-0289-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre47@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 381",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-06T11:15:00.000Z",
      "ended_at": "2026-03-06T11:20:32.000Z",
      "duration_sec": 332,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.9.130.117",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2935,
        "lon": -56.5251,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-06T11:20:32.000Z"
    }
  },
  {
    "id": "1745",
    "record_id": "L-2026-0289-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez48@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD72458296815520",
    "model": "Modelo 1",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1746",
    "record_id": "L-2026-0289-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva49@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 391",
    "vin": "9BD73110263435290",
    "model": "Modelo 1",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1747",
    "record_id": "L-2026-0289-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez51@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 359",
    "vin": "9BD91607428080680",
    "model": "Modelo 1",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1748",
    "record_id": "L-2026-0289-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez52@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD13529825119660",
    "model": "Modelo 1",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1749",
    "record_id": "L-2026-0289-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira53@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors Servicio",
    "brand": "Fiat",
    "assessor": "Asesor 425",
    "vin": "9BD57900703756000",
    "model": "Modelo 2",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T03:15:00.000Z",
      "ended_at": "2026-02-24T03:15:55.000Z",
      "duration_sec": 55,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "negativo",
        "text": "Disposición — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.71.244.190",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.6,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-24T03:15:55.000Z"
    }
  },
  {
    "id": "1750",
    "record_id": "L-2026-0289-21",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez54@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Ronel S.R.L.",
    "brand": "Fiat",
    "assessor": "Asesor 401",
    "vin": "9BD30796873081320",
    "model": "Modelo 1",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-08T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-08T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1751",
    "record_id": "L-2026-0289-22",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa55@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Fiat",
    "assessor": "Asesor 415",
    "vin": "9BD30361881824140",
    "model": "Modelo 1",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-13T06:15:00.000Z",
      "ended_at": "2026-02-13T06:22:55.000Z",
      "duration_sec": 475,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.62.211.50",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7817,
        "lon": -56.1562,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-13T06:22:55.000Z"
    }
  },
  {
    "id": "1752",
    "record_id": "L-2026-0289-24",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre57@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 379",
    "vin": "9BD85732587561460",
    "model": "Modelo 1",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-19T09:15:00.000Z",
      "delivered_at": "2026-02-19T09:15:00.000Z",
      "expires_at": "2026-03-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1753",
    "record_id": "L-2026-0290-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey66@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 361",
    "vin": "9BD98044386232920",
    "model": "Modelo 2",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": "2026-03-15T09:15:00.000Z",
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1754",
    "record_id": "L-2026-0290-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez67@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 399",
    "vin": "9BD86434353508930",
    "model": "Modelo 1",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-26T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-26T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1755",
    "record_id": "L-2026-0290-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas68@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD34892656703280",
    "model": "Modelo 1",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1756",
    "record_id": "L-2026-0290-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez69@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 381",
    "vin": "9BD51355232939150",
    "model": "Modelo 2",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T14:15:00.000Z",
      "ended_at": "2026-03-11T14:21:44.000Z",
      "duration_sec": 404,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "negativo",
        "text": "Combustible — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.33.156.135",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0876,
        "lon": -56.5455,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T14:21:44.000Z"
    }
  },
  {
    "id": "1757",
    "record_id": "L-2026-0290-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD61364145259120",
    "model": "Modelo 1",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1758",
    "record_id": "L-2026-0290-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 403",
    "vin": "9BD17883556956720",
    "model": "Modelo 2",
    "date": "2026-03-09T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1759",
    "record_id": "L-2026-0290-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan73@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay - Av Italia",
    "brand": "Leapmotor",
    "assessor": "Asesor 407",
    "vin": "9BD74807190008310",
    "model": "Modelo 16",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1760",
    "record_id": "L-2026-0290-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro74@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Import - Sevel Uruguay S.A.",
    "brand": "Ram",
    "assessor": "Asesor 383",
    "vin": "9BD61793626977590",
    "model": "Modelo 6",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1761",
    "record_id": "L-2026-0290-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD94739045683860",
    "model": "Modelo 2",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T10:15:00.000Z",
      "ended_at": "2026-03-21T10:21:23.000Z",
      "duration_sec": 383,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.53.205.164",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8442,
        "lon": -55.8782,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T10:21:23.000Z"
    }
  },
  {
    "id": "1762",
    "record_id": "L-2026-0290-12",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva76@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 388",
    "vin": "9BD81714478506680",
    "model": "Modelo 2",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1763",
    "record_id": "L-2026-0290-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira77@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fernando Olivera Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 378",
    "vin": "9BD71525562668040",
    "model": "Modelo 1",
    "date": "2026-03-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1764",
    "record_id": "L-2026-0290-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno78@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 399",
    "vin": "9BD64949573799110",
    "model": "Modelo 1",
    "date": "2026-03-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-18T16:15:00.000Z",
      "ended_at": "2026-03-18T16:20:15.000Z",
      "duration_sec": 315,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "neutro",
        "text": "Intercambio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.135.72",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1422,
        "lon": -55.9052,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-18T16:20:15.000Z"
    }
  },
  {
    "id": "1765",
    "record_id": "L-2026-0290-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez79@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autoboulevard",
    "brand": "Fiat",
    "assessor": "Asesor 354",
    "vin": "9BD74262546987490",
    "model": "Modelo 2",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T00:15:00.000Z",
      "ended_at": "2026-03-31T00:18:19.000Z",
      "duration_sec": 199,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.114.215.180",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.158,
        "lon": -55.9544,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T00:18:19.000Z"
    }
  },
  {
    "id": "1766",
    "record_id": "L-2026-0290-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno80@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD36608356584240",
    "model": "Modelo 2",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1767",
    "record_id": "L-2026-0290-18",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega82@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Bruno Fagundez",
    "brand": "Jeep",
    "assessor": "Asesor 363",
    "vin": "9BD35068612274920",
    "model": "Modelo 4",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-23T15:15:00.000Z",
      "ended_at": "2026-03-23T15:19:04.000Z",
      "duration_sec": 244,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "neutro",
        "text": "Proceso entrega — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.103.69.45",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9541,
        "lon": -55.9802,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-23T15:19:04.000Z"
    }
  },
  {
    "id": "1768",
    "record_id": "L-2026-0290-19",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez83@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD28399112592990",
    "model": "Modelo 2",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": "2026-03-04T09:15:00.000Z",
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1769",
    "record_id": "L-2026-0290-21",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez85@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 379",
    "vin": "9BD92558690293400",
    "model": "Modelo 2",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1770",
    "record_id": "L-2026-0291-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD87470924811810",
    "model": "Modelo 1",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1771",
    "record_id": "L-2026-0291-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno2@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Centro Car",
    "brand": "Fiat",
    "assessor": "Asesor 367",
    "vin": "9BD89702002430370",
    "model": "Modelo 1",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-30T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-30T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1772",
    "record_id": "L-2026-0291-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz3@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Fiat",
    "assessor": "Asesor 410",
    "vin": "9BD46205138190770",
    "model": "Modelo 2",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-20T09:15:00.000Z",
      "delivered_at": "2026-03-20T09:15:00.000Z",
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1773",
    "record_id": "L-2026-0291-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez6@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 424",
    "vin": "9BD89916798810550",
    "model": "Modelo 3",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": "2026-03-15T09:15:00.000Z",
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-17T04:15:00.000Z",
      "ended_at": "2026-03-17T04:18:23.000Z",
      "duration_sec": 203,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "neutro",
        "text": "Precio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.43.119.243",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8528,
        "lon": -56.0565,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-17T04:18:23.000Z"
    }
  },
  {
    "id": "1774",
    "record_id": "L-2026-0291-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors Servicio",
    "brand": "Fiat",
    "assessor": "Asesor 426",
    "vin": "9BD69986080735550",
    "model": "Modelo 1",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-15T11:15:00.000Z",
      "ended_at": "2026-03-15T11:18:10.000Z",
      "duration_sec": 190,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "neutro",
        "text": "Transporte alternativo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.39.186.7",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0651,
        "lon": -56.0624,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-15T11:18:10.000Z"
    }
  },
  {
    "id": "1775",
    "record_id": "L-2026-0291-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey8@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 355",
    "vin": "9BD83233043631240",
    "model": "Modelo 2",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-24T09:15:00.000Z",
      "ended_at": "2026-03-24T09:18:21.000Z",
      "duration_sec": 201,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.109.247.214",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5806,
        "lon": -56.4159,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T09:18:21.000Z"
    }
  },
  {
    "id": "1776",
    "record_id": "L-2026-0291-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 424",
    "vin": "9BD44557418072830",
    "model": "Modelo 3",
    "date": "2026-03-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-27T18:15:00.000Z",
      "ended_at": "2026-03-27T18:17:15.000Z",
      "duration_sec": 135,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "negativo",
        "text": "Garantía — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.24.55.232",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.711,
        "lon": -55.9026,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T18:17:15.000Z"
    }
  },
  {
    "id": "1777",
    "record_id": "L-2026-0291-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera10@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 385",
    "vin": "9BD29309123567610",
    "model": "Modelo 1",
    "date": "2026-03-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1778",
    "record_id": "L-2026-0291-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa11@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Ronel S.R.L.",
    "brand": "Fiat",
    "assessor": "Asesor 402",
    "vin": "9BD48236939230620",
    "model": "Modelo 2",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T07:15:00.000Z",
      "ended_at": "2026-03-29T07:16:09.000Z",
      "duration_sec": 69,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.71.30.90",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2442,
        "lon": -56.4214,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T07:16:09.000Z"
    }
  },
  {
    "id": "1779",
    "record_id": "L-2026-0291-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez12@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Walter Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 417",
    "vin": "9BD68228628769090",
    "model": "Modelo 2",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-23T09:15:00.000Z",
      "delivered_at": "2026-03-23T09:15:00.000Z",
      "expires_at": "2026-04-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1780",
    "record_id": "L-2026-0291-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez13@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD37055655907920",
    "model": "Modelo 1",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-02T09:15:00.000Z",
      "delivered_at": "2026-04-02T09:15:00.000Z",
      "expires_at": "2026-04-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-04T22:15:00.000Z",
      "ended_at": "2026-04-04T22:21:42.000Z",
      "duration_sec": 402,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "negativo",
        "text": "Estado del local — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.9.90.43",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5422,
        "lon": -55.9591,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-04T22:21:42.000Z"
    }
  },
  {
    "id": "1781",
    "record_id": "L-2026-0291-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa14@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Diranor AS Taller Lopez",
    "brand": "Fiat",
    "assessor": "Asesor 374",
    "vin": "",
    "model": "Modelo 1",
    "date": "2026-03-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-03T09:15:00.000Z",
      "delivered_at": "2026-04-03T09:15:00.000Z",
      "expires_at": "2026-04-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-03T15:15:00.000Z",
      "ended_at": "2026-04-03T15:21:11.000Z",
      "duration_sec": 371,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.141.33.32",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1782,
        "lon": -56.224,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-03T15:21:11.000Z"
    }
  },
  {
    "id": "1782",
    "record_id": "L-2026-0291-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera15@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Fiat",
    "assessor": "Asesor 398",
    "vin": "9BD74370847102200",
    "model": "Modelo 2",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T22:15:00.000Z",
      "ended_at": "2026-03-31T22:21:34.000Z",
      "duration_sec": 394,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "neutro",
        "text": "Medio de pago — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.5.73.15",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9558,
        "lon": -56.2703,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T22:21:34.000Z"
    }
  },
  {
    "id": "1783",
    "record_id": "L-2026-0291-18",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas16@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD55859779861190",
    "model": "Modelo 1",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1784",
    "record_id": "L-2026-0291-19",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa17@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 397",
    "vin": "9BD86285029785760",
    "model": "Modelo 5",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1785",
    "record_id": "L-2026-0291-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres18@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Tati Service",
    "brand": "Fiat",
    "assessor": "Asesor 419",
    "vin": "9BD69719107390980",
    "model": "Modelo 1",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-15T09:15:00.000Z",
      "delivered_at": "2026-03-15T09:15:00.000Z",
      "expires_at": "2026-04-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T17:15:00.000Z",
      "ended_at": "2026-03-16T17:17:24.000Z",
      "duration_sec": 144,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "neutro",
        "text": "Agilidad - lentitud — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.38.170.208",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6637,
        "lon": -55.8655,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T17:17:24.000Z"
    }
  },
  {
    "id": "1786",
    "record_id": "L-2026-0291-21",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey19@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 395",
    "vin": "9BD77786779817220",
    "model": "Modelo 1",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-06T07:15:00.000Z",
      "ended_at": "2026-04-06T07:16:29.000Z",
      "duration_sec": 89,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.88.44.73",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7699,
        "lon": -56.2193,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-06T07:16:29.000Z"
    }
  },
  {
    "id": "1787",
    "record_id": "L-2026-0292-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas31@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 380",
    "vin": "9BD19356054724770",
    "model": "Modelo 2",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1788",
    "record_id": "L-2026-0292-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey33@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 409",
    "vin": "9BD47773245965470",
    "model": "Modelo 6",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-15T17:15:00.000Z",
      "ended_at": "2026-04-15T17:21:10.000Z",
      "duration_sec": 370,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "negativo",
        "text": "Combustible — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.101.240.32",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5204,
        "lon": -56.4606,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-15T17:21:10.000Z"
    }
  },
  {
    "id": "1789",
    "record_id": "L-2026-0292-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan34@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 365",
    "vin": "9BD51016664324120",
    "model": "Modelo 2",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-04T09:15:00.000Z",
      "delivered_at": "2026-04-04T09:15:00.000Z",
      "expires_at": "2026-04-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-05T09:15:00.000Z",
      "ended_at": "2026-04-05T09:18:17.000Z",
      "duration_sec": 197,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.196.200.173",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5595,
        "lon": -56.3541,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-05T09:18:17.000Z"
    }
  },
  {
    "id": "1790",
    "record_id": "L-2026-0292-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey35@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD20377692278490",
    "model": "Modelo 2",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-24T11:15:00.000Z",
      "ended_at": "2026-04-24T11:21:34.000Z",
      "duration_sec": 394,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.106.116.171",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2458,
        "lon": -56.2634,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-24T11:21:34.000Z"
    }
  },
  {
    "id": "1791",
    "record_id": "L-2026-0292-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey40@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD31743004896140",
    "model": "Modelo 2",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T02:15:00.000Z",
      "ended_at": "2026-04-23T02:22:52.000Z",
      "duration_sec": 472,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.117.63.148",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7561,
        "lon": -56.0578,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T02:22:52.000Z"
    }
  },
  {
    "id": "1792",
    "record_id": "L-2026-0292-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal43@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD87029791033350",
    "model": "Modelo 2",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1793",
    "record_id": "L-2026-0292-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre44@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Fiat",
    "assessor": "Asesor 397",
    "vin": "9BD93838134499920",
    "model": "Modelo 2",
    "date": "2026-04-23T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1794",
    "record_id": "L-2026-0292-16",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro45@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 387",
    "vin": "9BD25001765109120",
    "model": "Modelo 2",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": "2026-05-04T09:15:00.000Z",
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1795",
    "record_id": "L-2026-0293-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez62@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 421",
    "vin": "9BD62450178817680",
    "model": "Modelo 2",
    "date": "2026-04-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-25T10:15:00.000Z",
      "ended_at": "2026-04-25T10:20:23.000Z",
      "duration_sec": 323,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "neutro",
        "text": "Disposición — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.61.233.173",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8786,
        "lon": -55.8092,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-25T10:20:23.000Z"
    }
  },
  {
    "id": "1796",
    "record_id": "L-2026-0293-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Ram",
    "assessor": "Asesor 415",
    "vin": "9BD74358657115800",
    "model": "Modelo 5",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1797",
    "record_id": "L-2026-0293-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD31621301066800",
    "model": "Modelo 2",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1798",
    "record_id": "L-2026-0293-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno66@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 397",
    "vin": "9BD67803166300990",
    "model": "Modelo 5",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": "2026-05-05T09:15:00.000Z",
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1799",
    "record_id": "L-2026-0293-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez67@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecanica lorenzo",
    "brand": "Fiat",
    "assessor": "Asesor 394",
    "vin": "9BD46955029133350",
    "model": "Modelo 1",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-03T20:15:00.000Z",
      "ended_at": "2026-05-03T20:15:37.000Z",
      "duration_sec": 37,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.178.23.171",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.1,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-03T20:15:37.000Z"
    }
  },
  {
    "id": "1800",
    "record_id": "L-2026-0293-10",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Diranor AS Taller Lopez",
    "brand": "Fiat",
    "assessor": "Asesor 374",
    "vin": "9BD30708534976330",
    "model": "Modelo 1",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-21T20:15:00.000Z",
      "ended_at": "2026-04-21T20:19:02.000Z",
      "duration_sec": 242,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.60.106.47",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9546,
        "lon": -56.484,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-21T20:19:02.000Z"
    }
  },
  {
    "id": "1801",
    "record_id": "L-2026-0293-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD26022813450490",
    "model": "Modelo 1",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-06T09:15:00.000Z",
      "delivered_at": "2026-04-06T09:15:00.000Z",
      "expires_at": "2026-04-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1802",
    "record_id": "L-2026-0293-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa72@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay",
    "brand": "Ram",
    "assessor": "Asesor 405",
    "vin": "9BD62465167274100",
    "model": "Modelo 5",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1803",
    "record_id": "L-2026-0293-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez73@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 359",
    "vin": "9BD84950608939250",
    "model": "Modelo 2",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-24T09:15:00.000Z",
      "delivered_at": "2026-04-24T09:15:00.000Z",
      "expires_at": "2026-05-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1804",
    "record_id": "L-2026-0293-14",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa74@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Ronel S.R.L.",
    "brand": "Fiat",
    "assessor": "Asesor 402",
    "vin": "9BD59252041495960",
    "model": "Modelo 1",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1805",
    "record_id": "L-2026-0293-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 385",
    "vin": "9BD70320426715860",
    "model": "Modelo 2",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T17:15:00.000Z",
      "ended_at": "2026-04-23T17:18:01.000Z",
      "duration_sec": 181,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.38.65",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6559,
        "lon": -56.0705,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T17:18:01.000Z"
    }
  },
  {
    "id": "1806",
    "record_id": "L-2026-0293-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa77@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Ronel S.R.L.",
    "brand": "Fiat",
    "assessor": "Asesor 402",
    "vin": "9BD88816213000400",
    "model": "Modelo 2",
    "date": "2026-04-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-04T09:15:00.000Z",
      "delivered_at": "2026-05-04T09:15:00.000Z",
      "expires_at": "2026-05-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-05T04:15:00.000Z",
      "ended_at": "2026-05-05T04:18:38.000Z",
      "duration_sec": 218,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.104.165.13",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6772,
        "lon": -56.1016,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-05T04:18:38.000Z"
    }
  },
  {
    "id": "1807",
    "record_id": "L-2026-0293-18",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva78@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD27737705567600",
    "model": "Modelo 1",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-17T13:15:00.000Z",
      "ended_at": "2026-04-17T13:19:56.000Z",
      "duration_sec": 296,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "negativo",
        "text": "Atraso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.226.185.173",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0318,
        "lon": -56.1792,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-17T13:19:56.000Z"
    }
  },
  {
    "id": "1808",
    "record_id": "L-2026-0293-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan79@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Tati Service",
    "brand": "Fiat",
    "assessor": "Asesor 420",
    "vin": "9BD88765794413440",
    "model": "Modelo 2",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-12T06:15:00.000Z",
      "ended_at": "2026-04-12T06:21:11.000Z",
      "duration_sec": 371,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "positivo",
        "text": "Trabajo no hecho — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.203.236.77",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0262,
        "lon": -56.3104,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-12T06:21:11.000Z"
    }
  },
  {
    "id": "1809",
    "record_id": "L-2026-0293-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez80@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 422",
    "vin": "9BD13102803008500",
    "model": "Modelo 1",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-10T02:15:00.000Z",
      "ended_at": "2026-04-10T02:19:27.000Z",
      "duration_sec": 267,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.200.102.81",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0742,
        "lon": -56.4449,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-10T02:19:27.000Z"
    }
  },
  {
    "id": "1810",
    "record_id": "L-2026-0293-21",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz81@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD52025255983060",
    "model": "Modelo 2",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1811",
    "record_id": "L-2026-0293-22",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz82@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 359",
    "vin": "9BD49641864084340",
    "model": "Modelo 2",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-11T17:15:00.000Z",
      "ended_at": "2026-04-11T17:17:01.000Z",
      "duration_sec": 121,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.121.63.12",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9126,
        "lon": -56.5539,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-11T17:17:01.000Z"
    }
  },
  {
    "id": "1812",
    "record_id": "L-2026-0293-24",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez84@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 395",
    "vin": "9BD66944851531020",
    "model": "Modelo 2",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1813",
    "record_id": "L-2026-0294-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD97705339388280",
    "model": "Modelo 2",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1814",
    "record_id": "L-2026-0294-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Centro Norte Tacuarembo",
    "brand": "Fiat",
    "assessor": "Asesor 369",
    "vin": "9BD41282277114330",
    "model": "Modelo 1",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": "2026-05-09T09:15:00.000Z",
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1815",
    "record_id": "L-2026-0294-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD16185272142960",
    "model": "Modelo 2",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1816",
    "record_id": "L-2026-0294-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 422",
    "vin": "9BD78539445516930",
    "model": "Modelo 2",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-05-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1817",
    "record_id": "L-2026-0294-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina3@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD83923122458760",
    "model": "Modelo 2",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-02T09:15:00.000Z",
      "delivered_at": "2026-06-02T09:15:00.000Z",
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1818",
    "record_id": "L-2026-0294-11",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez5@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Jeep",
    "assessor": "Asesor 409",
    "vin": "9BD39954931988390",
    "model": "Modelo 3",
    "date": "2026-05-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-17T02:15:00.000Z",
      "ended_at": "2026-05-17T02:16:03.000Z",
      "duration_sec": 63,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "positivo",
        "text": "Falla técnica del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.147.162.140",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6781,
        "lon": -55.8537,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-17T02:16:03.000Z"
    }
  },
  {
    "id": "1819",
    "record_id": "L-2026-0294-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa6@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 388",
    "vin": "9BD59568954684320",
    "model": "Modelo 1",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-17T09:15:00.000Z",
      "delivered_at": "2026-05-17T09:15:00.000Z",
      "expires_at": "2026-06-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1820",
    "record_id": "L-2026-0294-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 361",
    "vin": "9BD87650784482490",
    "model": "Modelo 2",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T03:15:00.000Z",
      "ended_at": "2026-05-26T03:21:43.000Z",
      "duration_sec": 403,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.13.241.235",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7637,
        "lon": -56.021,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T03:21:43.000Z"
    }
  },
  {
    "id": "1821",
    "record_id": "L-2026-0294-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres8@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 365",
    "vin": "9BD95659567224270",
    "model": "Modelo 2",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1822",
    "record_id": "L-2026-0294-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay - Av Italia",
    "brand": "Fiat",
    "assessor": "Asesor 407",
    "vin": "9BD47624683360590",
    "model": "Modelo 1",
    "date": "2026-05-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-22T05:15:00.000Z",
      "ended_at": "2026-05-22T05:18:56.000Z",
      "duration_sec": 236,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.45.97",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9391,
        "lon": -55.8214,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-22T05:18:56.000Z"
    }
  },
  {
    "id": "1823",
    "record_id": "L-2026-0294-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera10@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Ram",
    "assessor": "Asesor 423",
    "vin": "9BD25193822535080",
    "model": "Modelo 6",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-06T09:15:00.000Z",
      "delivered_at": "2026-06-06T09:15:00.000Z",
      "expires_at": "2026-06-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-07T05:15:00.000Z",
      "ended_at": "2026-06-07T05:21:50.000Z",
      "duration_sec": 410,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.175.222.236",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5366,
        "lon": -55.7765,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-07T05:21:50.000Z"
    }
  },
  {
    "id": "1824",
    "record_id": "L-2026-0294-17",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal11@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 380",
    "vin": "9BD26615679414790",
    "model": "Modelo 2",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-28T13:15:00.000Z",
      "ended_at": "2026-05-28T13:21:02.000Z",
      "duration_sec": 362,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "neutro",
        "text": "Vehículo sucio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.250.162.21",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9981,
        "lon": -55.9733,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-28T13:21:02.000Z"
    }
  },
  {
    "id": "1825",
    "record_id": "L-2026-0294-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez12@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autoboulevard",
    "brand": "Fiat",
    "assessor": "Asesor 354",
    "vin": "9BD88611633165600",
    "model": "Modelo 2",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T15:15:00.000Z",
      "ended_at": "2026-05-31T15:19:02.000Z",
      "duration_sec": 242,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.224.35",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7395,
        "lon": -56.2469,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T15:19:02.000Z"
    }
  },
  {
    "id": "1826",
    "record_id": "L-2026-0294-19",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez13@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Centro Norte Tacuarembo",
    "brand": "Fiat",
    "assessor": "Asesor 369",
    "vin": "9BD97669555865820",
    "model": "Modelo 1",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-14T08:15:00.000Z",
      "ended_at": "2026-05-14T08:19:47.000Z",
      "duration_sec": 287,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.111.75.235",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9553,
        "lon": -56.4883,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-14T08:19:47.000Z"
    }
  },
  {
    "id": "1827",
    "record_id": "L-2026-0294-22",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa16@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fernando Olivera Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 378",
    "vin": "9BD43811101219970",
    "model": "Modelo 2",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-19T07:15:00.000Z",
      "ended_at": "2026-05-19T07:19:48.000Z",
      "duration_sec": 288,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "neutro",
        "text": "Atraso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.152.219",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.951,
        "lon": -56.2072,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-19T07:19:48.000Z"
    }
  },
  {
    "id": "1828",
    "record_id": "L-2026-0294-23",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas17@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Kleist Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 389",
    "vin": "9BD82520772989940",
    "model": "Modelo 1",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-31T19:15:00.000Z",
      "ended_at": "2026-05-31T19:16:04.000Z",
      "duration_sec": 64,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "neutro",
        "text": "Honestidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.82.165.87",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5147,
        "lon": -56.1546,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-31T19:16:04.000Z"
    }
  },
  {
    "id": "1829",
    "record_id": "L-2026-0296-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa58@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Bruno Fagundez",
    "brand": "Fiat",
    "assessor": "Asesor 363",
    "vin": "9BD15515178901530",
    "model": "Modelo 2",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1830",
    "record_id": "L-2026-0296-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey59@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Bruno Fagundez",
    "brand": "Fiat",
    "assessor": "Asesor 364",
    "vin": "9BD36213433090580",
    "model": "Modelo 1",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-02T06:15:00.000Z",
      "ended_at": "2026-07-02T06:19:27.000Z",
      "duration_sec": 267,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "neutro",
        "text": "Falla técnica del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.100.93.114",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8323,
        "lon": -55.9531,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-02T06:19:27.000Z"
    }
  },
  {
    "id": "1831",
    "record_id": "L-2026-0296-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva60@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 403",
    "vin": "9BD19974534367420",
    "model": "Modelo 1",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-29T11:15:00.000Z",
      "ended_at": "2026-06-29T11:19:18.000Z",
      "duration_sec": 258,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.158.148.155",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5788,
        "lon": -55.832,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-29T11:19:18.000Z"
    }
  },
  {
    "id": "1832",
    "record_id": "L-2026-0296-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera61@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 404",
    "vin": "9BD18369332398950",
    "model": "Modelo 1",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-29T20:15:00.000Z",
      "ended_at": "2026-06-29T20:21:13.000Z",
      "duration_sec": 373,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.64.2.76",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7908,
        "lon": -55.8425,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-29T20:21:13.000Z"
    }
  },
  {
    "id": "1833",
    "record_id": "L-2026-0296-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa62@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Fiat",
    "assessor": "Asesor 421",
    "vin": "9BD96999751494800",
    "model": "Modelo 1",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-11T11:15:00.000Z",
      "ended_at": "2026-06-11T11:22:15.000Z",
      "duration_sec": 435,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.157.118.189",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.106,
        "lon": -56.0777,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T11:22:15.000Z"
    }
  },
  {
    "id": "1834",
    "record_id": "L-2026-0296-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 352",
    "vin": "9BD17534322271380",
    "model": "Modelo 2",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1835",
    "record_id": "L-2026-0296-8",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno64@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 403",
    "vin": "9BD64592345292900",
    "model": "Modelo 1",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1836",
    "record_id": "L-2026-0296-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD46230260819720",
    "model": "Modelo 1",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1837",
    "record_id": "L-2026-0296-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina69@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD32038904417190",
    "model": "Modelo 1",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1838",
    "record_id": "L-2026-0296-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 379",
    "vin": "9BD80193706237340",
    "model": "Modelo 2",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1839",
    "record_id": "L-2026-0296-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Jeep",
    "assessor": "Asesor 422",
    "vin": "9BD78000774349680",
    "model": "Modelo 3",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-22T09:15:00.000Z",
      "delivered_at": "2026-06-22T09:15:00.000Z",
      "expires_at": "2026-07-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-23T01:15:00.000Z",
      "ended_at": "2026-06-23T01:17:26.000Z",
      "duration_sec": 146,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.61.74",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7253,
        "lon": -56.5554,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-23T01:17:26.000Z"
    }
  },
  {
    "id": "1840",
    "record_id": "L-2026-0296-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez72@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 410",
    "vin": "9BD34531605167410",
    "model": "Modelo 5",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-07T09:15:00.000Z",
      "delivered_at": "2026-06-07T09:15:00.000Z",
      "expires_at": "2026-06-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1841",
    "record_id": "L-2026-0296-17",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez73@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD13331474795510",
    "model": "Modelo 2",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1842",
    "record_id": "L-2026-0296-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez74@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 410",
    "vin": "9BD26688987328430",
    "model": "Modelo 6",
    "date": "2026-06-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-27T17:15:00.000Z",
      "ended_at": "2026-06-27T17:18:15.000Z",
      "duration_sec": 195,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.14.141.84",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8626,
        "lon": -56.4323,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-27T17:18:15.000Z"
    }
  },
  {
    "id": "1843",
    "record_id": "L-2026-0296-19",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Jeep",
    "assessor": "Asesor 421",
    "vin": "9BD54358653487120",
    "model": "Modelo 4",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1844",
    "record_id": "L-2026-0296-21",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez77@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 388",
    "vin": "9BD75415595363150",
    "model": "Modelo 1",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1845",
    "record_id": "L-2026-0296-22",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa78@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Kleist Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 389",
    "vin": "9BD58582731774140",
    "model": "Modelo 2",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T13:15:00.000Z",
      "ended_at": "2026-06-22T13:21:54.000Z",
      "duration_sec": 414,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "positivo",
        "text": "Retoma de usado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.59.149",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.157,
        "lon": -56.3674,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T13:21:54.000Z"
    }
  },
  {
    "id": "1846",
    "record_id": "L-2026-0297-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva89@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Jeep",
    "assessor": "Asesor 421",
    "vin": "9BD61564450607390",
    "model": "Modelo 3",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-08T09:15:00.000Z",
      "delivered_at": "2026-06-08T09:15:00.000Z",
      "expires_at": "2026-06-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T15:15:00.000Z",
      "ended_at": "2026-06-10T15:18:45.000Z",
      "duration_sec": 225,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.220.158.19",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2892,
        "lon": -56.2945,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T15:18:45.000Z"
    }
  },
  {
    "id": "1847",
    "record_id": "L-2026-0297-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz91@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 356",
    "vin": "9BD54319346477320",
    "model": "Modelo 2",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1848",
    "record_id": "L-2026-0297-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres92@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD63451572066200",
    "model": "Modelo 1",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-28T11:15:00.000Z",
      "ended_at": "2026-06-28T11:21:32.000Z",
      "duration_sec": 392,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "negativo",
        "text": "Garantía — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.75.116.105",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2573,
        "lon": -56.5185,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-28T11:21:32.000Z"
    }
  },
  {
    "id": "1849",
    "record_id": "L-2026-0297-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 355",
    "vin": "9BD19773268660890",
    "model": "Modelo 2",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-06T09:15:00.000Z",
      "delivered_at": "2026-07-06T09:15:00.000Z",
      "expires_at": "2026-07-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-06T14:15:00.000Z",
      "ended_at": "2026-07-06T14:17:17.000Z",
      "duration_sec": 137,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "neutro",
        "text": "Puntualidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.47.200.117",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1055,
        "lon": -56.3119,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-06T14:17:17.000Z"
    }
  },
  {
    "id": "1850",
    "record_id": "L-2026-0297-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa94@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 375",
    "vin": "9BD40961589866150",
    "model": "Modelo 2",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-11T09:15:00.000Z",
      "delivered_at": "2026-06-11T09:15:00.000Z",
      "expires_at": "2026-07-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-12T07:15:00.000Z",
      "ended_at": "2026-06-12T07:22:03.000Z",
      "duration_sec": 423,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.32.143.64",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6098,
        "lon": -56.4062,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-12T07:22:03.000Z"
    }
  },
  {
    "id": "1851",
    "record_id": "L-2026-0297-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz95@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 395",
    "vin": "9BD60596290864390",
    "model": "Modelo 1",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1852",
    "record_id": "L-2026-0297-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 362",
    "vin": "9BD90365965762810",
    "model": "Modelo 2",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T07:15:00.000Z",
      "ended_at": "2026-06-22T07:16:23.000Z",
      "duration_sec": 83,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.193.83.115",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8232,
        "lon": -56.2044,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T07:16:23.000Z"
    }
  },
  {
    "id": "1853",
    "record_id": "L-2026-0297-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay",
    "brand": "Ram",
    "assessor": "Asesor 405",
    "vin": "9BD72460892131840",
    "model": "Modelo 6",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1854",
    "record_id": "L-2026-0297-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 361",
    "vin": "9BD82960234550330",
    "model": "Modelo 2",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-22T09:15:00.000Z",
      "delivered_at": "2026-06-22T09:15:00.000Z",
      "expires_at": "2026-07-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1855",
    "record_id": "L-2026-0297-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez2@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 385",
    "vin": "9BD91141141050600",
    "model": "Modelo 1",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1856",
    "record_id": "L-2026-0297-13",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz3@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 385",
    "vin": "",
    "model": "Modelo 1",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-28T21:15:00.000Z",
      "ended_at": "2026-06-28T21:16:18.000Z",
      "duration_sec": 78,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Trabajo no hecho",
        "polarity": "negativo",
        "text": "Trabajo no hecho — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.190.54.86",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1628,
        "lon": -56.1595,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-28T21:16:18.000Z"
    }
  },
  {
    "id": "1857",
    "record_id": "L-2026-0297-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro4@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 399",
    "vin": "9BD81406757815520",
    "model": "Modelo 1",
    "date": "2026-06-14T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1858",
    "record_id": "L-2026-0297-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey5@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD65723971122100",
    "model": "Modelo 2",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-24T17:15:00.000Z",
      "ended_at": "2026-06-24T17:18:53.000Z",
      "duration_sec": 233,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "neutro",
        "text": "Recogida del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.125.80.164",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6629,
        "lon": -56.0657,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-24T17:18:53.000Z"
    }
  },
  {
    "id": "1859",
    "record_id": "L-2026-0297-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira7@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD92863749261090",
    "model": "Modelo 2",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1860",
    "record_id": "L-2026-0297-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva9@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 398",
    "vin": "9BD24229361072860",
    "model": "Modelo 6",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-18T04:15:00.000Z",
      "ended_at": "2026-06-18T04:22:59.000Z",
      "duration_sec": 479,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.182.150.233",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9137,
        "lon": -56.1293,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-18T04:22:59.000Z"
    }
  },
  {
    "id": "1861",
    "record_id": "L-2026-0297-20",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez10@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Jeep",
    "assessor": "Asesor 416",
    "vin": "9BD27801807270440",
    "model": "Modelo 4",
    "date": "2026-06-03T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1862",
    "record_id": "L-2026-0297-21",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa11@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Import - Sevel Uruguay S.A.",
    "brand": "Jeep",
    "assessor": "Asesor 383",
    "vin": "9BD22541135294200",
    "model": "Modelo 4",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-07T09:15:00.000Z",
      "delivered_at": "2026-06-07T09:15:00.000Z",
      "expires_at": "2026-06-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1863",
    "record_id": "L-2026-0297-23",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan13@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 356",
    "vin": "9BD56414725442630",
    "model": "Modelo 1",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-26T22:15:00.000Z",
      "ended_at": "2026-06-26T22:17:57.000Z",
      "duration_sec": 177,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.216.37.20",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.8321,
        "lon": -55.9038,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-26T22:17:57.000Z"
    }
  },
  {
    "id": "1864",
    "record_id": "L-2026-0298-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey24@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay - Av Italia",
    "brand": "Leapmotor",
    "assessor": "Asesor 407",
    "vin": "9BD62132306395480",
    "model": "Modelo 15",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1865",
    "record_id": "L-2026-0298-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey25@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Bruno Fagundez",
    "brand": "Jeep",
    "assessor": "Asesor 364",
    "vin": "9BD12331257972170",
    "model": "Modelo 3",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1866",
    "record_id": "L-2026-0298-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez26@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD72889183180670",
    "model": "Modelo 1",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1867",
    "record_id": "L-2026-0298-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez27@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autoboulevard",
    "brand": "Fiat",
    "assessor": "Asesor 353",
    "vin": "9BD36334235688170",
    "model": "Modelo 2",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T07:15:00.000Z",
      "ended_at": "2026-07-27T07:17:15.000Z",
      "duration_sec": 135,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "neutro",
        "text": "Agilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.87.28.26",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1375,
        "lon": -56.3098,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T07:17:15.000Z"
    }
  },
  {
    "id": "1868",
    "record_id": "L-2026-0298-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres28@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fernando Olivera Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 377",
    "vin": "9BD85205009448960",
    "model": "Modelo 2",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1869",
    "record_id": "L-2026-0298-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina30@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 352",
    "vin": "9BD17201829492460",
    "model": "Modelo 2",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T23:15:00.000Z",
      "ended_at": "2026-07-22T23:17:17.000Z",
      "duration_sec": 137,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "positivo",
        "text": "Intercambio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.111.183.18",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5115,
        "lon": -55.8654,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T23:17:17.000Z"
    }
  },
  {
    "id": "1870",
    "record_id": "L-2026-0298-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera32@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 388",
    "vin": "9BD25491687860130",
    "model": "Modelo 2",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1871",
    "record_id": "L-2026-0298-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa33@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 361",
    "vin": "9BD39924268873450",
    "model": "Modelo 1",
    "date": "2026-07-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1872",
    "record_id": "L-2026-0298-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez34@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD65222468584260",
    "model": "Modelo 2",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1873",
    "record_id": "L-2026-0298-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva35@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD89940494235150",
    "model": "Modelo 2",
    "date": "2026-07-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-23T03:15:00.000Z",
      "ended_at": "2026-07-23T03:18:45.000Z",
      "duration_sec": 225,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "positivo",
        "text": "Calidad producto — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.189.31",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0324,
        "lon": -55.8618,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-23T03:18:45.000Z"
    }
  },
  {
    "id": "1874",
    "record_id": "L-2026-0298-15",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz36@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Fiat",
    "assessor": "Asesor 409",
    "vin": "9BD47624640460140",
    "model": "Modelo 2",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-05T09:15:00.000Z",
      "delivered_at": "2026-07-05T09:15:00.000Z",
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1875",
    "record_id": "L-2026-0299-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas55@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 423",
    "vin": "9BD68978196799450",
    "model": "Modelo 3",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1876",
    "record_id": "L-2026-0299-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey56@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD25109181710230",
    "model": "Modelo 1",
    "date": "2026-07-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T14:15:00.000Z",
      "ended_at": "2026-07-22T14:19:43.000Z",
      "duration_sec": 283,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "neutro",
        "text": "Sucio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.172.187.86",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2327,
        "lon": -55.9675,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T14:19:43.000Z"
    }
  },
  {
    "id": "1877",
    "record_id": "L-2026-0299-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres58@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Walter Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 417",
    "vin": "9BD92966279966690",
    "model": "Modelo 1",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1878",
    "record_id": "L-2026-0299-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres59@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD63053531223570",
    "model": "Modelo 1",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T02:15:00.000Z",
      "ended_at": "2026-07-27T02:22:03.000Z",
      "duration_sec": 423,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.25.129",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5454,
        "lon": -55.8172,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-27T02:22:03.000Z"
    }
  },
  {
    "id": "1879",
    "record_id": "L-2026-0299-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina60@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD86677183393030",
    "model": "Modelo 2",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-12T23:15:00.000Z",
      "ended_at": "2026-07-12T23:18:03.000Z",
      "duration_sec": 183,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.170.204.85",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5054,
        "lon": -56.3072,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-12T23:18:03.000Z"
    }
  },
  {
    "id": "1880",
    "record_id": "L-2026-0299-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro61@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotora del plata",
    "brand": "Fiat",
    "assessor": "Asesor 362",
    "vin": "9BD33281480161540",
    "model": "Modelo 2",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-12T19:15:00.000Z",
      "ended_at": "2026-07-12T19:16:14.000Z",
      "duration_sec": 74,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.27.164.71",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7009,
        "lon": -55.923,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-12T19:16:14.000Z"
    }
  },
  {
    "id": "1881",
    "record_id": "L-2026-0299-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas62@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Casariego",
    "brand": "Ram",
    "assessor": "Asesor 410",
    "vin": "9BD46257538594600",
    "model": "Modelo 5",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1882",
    "record_id": "L-2026-0299-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez63@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Import - Sevel Uruguay S.A.",
    "brand": "Leapmotor",
    "assessor": "Asesor 383",
    "vin": "9BD25702717443310",
    "model": "Modelo 16",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1883",
    "record_id": "L-2026-0299-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan64@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD65009588952590",
    "model": "Modelo 1",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1884",
    "record_id": "L-2026-0299-13",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina65@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Semi",
    "brand": "Ram",
    "assessor": "Asesor 414",
    "vin": "9BD91742595041790",
    "model": "Modelo 5",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-10T17:15:00.000Z",
      "ended_at": "2026-07-10T17:20:44.000Z",
      "duration_sec": 344,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.26.68.113",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9041,
        "lon": -56.028,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-10T17:20:44.000Z"
    }
  },
  {
    "id": "1885",
    "record_id": "L-2026-0299-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez66@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Ram",
    "assessor": "Asesor 415",
    "vin": "9BD51629797696760",
    "model": "Modelo 6",
    "date": "2026-07-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1886",
    "record_id": "L-2026-0299-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez67@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 380",
    "vin": "9BD61574121776700",
    "model": "Modelo 1",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1887",
    "record_id": "L-2026-0299-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz68@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 424",
    "vin": "9BD75480088948000",
    "model": "Modelo 3",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-27T19:15:00.000Z",
      "ended_at": "2026-07-27T19:15:44.000Z",
      "duration_sec": 44,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.50.46.72",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": true,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": -34.9,
        "lon": -56.16,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 3.7,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-07-27T19:15:44.000Z"
    }
  },
  {
    "id": "1888",
    "record_id": "L-2026-0299-17",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez69@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Viper Car",
    "brand": "Jeep",
    "assessor": "Asesor 421",
    "vin": "",
    "model": "Modelo 3",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T04:15:00.000Z",
      "ended_at": "2026-07-22T04:17:07.000Z",
      "duration_sec": 127,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.213.33.189",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1972,
        "lon": -56.5331,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T04:17:07.000Z"
    }
  },
  {
    "id": "1889",
    "record_id": "L-2026-0299-18",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno70@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Nelson López y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 400",
    "vin": "9BD81338381268080",
    "model": "Modelo 2",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-03T19:15:00.000Z",
      "ended_at": "2026-08-03T19:21:15.000Z",
      "duration_sec": 375,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.92.70.212",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1527,
        "lon": -56.0092,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-03T19:21:15.000Z"
    }
  },
  {
    "id": "1890",
    "record_id": "L-2026-0299-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina71@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Luis Tossi Ltda.",
    "brand": "Fiat",
    "assessor": "Asesor 392",
    "vin": "9BD75862741414830",
    "model": "Modelo 2",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1891",
    "record_id": "L-2026-0299-20",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira72@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Fernandez",
    "brand": "Fiat",
    "assessor": "Asesor 411",
    "vin": "9BD39470796707010",
    "model": "Modelo 2",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1892",
    "record_id": "L-2026-0299-22",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira74@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay",
    "brand": "Jeep",
    "assessor": "Asesor 406",
    "vin": "9BD21524812678750",
    "model": "Modelo 3",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1893",
    "record_id": "L-2026-0299-23",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz75@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecanica lorenzo",
    "brand": "Fiat",
    "assessor": "Asesor 394",
    "vin": "9BD79806052663830",
    "model": "Modelo 2",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-02T09:15:00.000Z",
      "delivered_at": "2026-08-02T09:15:00.000Z",
      "expires_at": "2026-08-23T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-02T23:15:00.000Z",
      "ended_at": "2026-08-02T23:22:02.000Z",
      "duration_sec": 422,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "neutro",
        "text": "Estado del local — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.41.116.76",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5353,
        "lon": -55.8027,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 60.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-02T23:22:02.000Z"
    }
  },
  {
    "id": "1894",
    "record_id": "L-2026-0299-24",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey76@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Ram",
    "assessor": "Asesor 397",
    "vin": "9BD40139239604120",
    "model": "Modelo 5",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1895",
    "record_id": "L-2026-0300-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez85@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 404",
    "vin": "9BD77591726393020",
    "model": "Modelo 2",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-05T09:15:00.000Z",
      "delivered_at": "2026-09-05T09:15:00.000Z",
      "expires_at": "2026-09-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1896",
    "record_id": "L-2026-0300-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez87@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 381",
    "vin": "9BD32973376781010",
    "model": "Modelo 2",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1897",
    "record_id": "L-2026-0300-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal88@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 379",
    "vin": "9BD24315400738460",
    "model": "Modelo 2",
    "date": "2026-08-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-28T07:15:00.000Z",
      "ended_at": "2026-08-28T07:16:00.000Z",
      "duration_sec": 60,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.74.3.16",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.852,
        "lon": -56.4468,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-28T07:16:00.000Z"
    }
  },
  {
    "id": "1898",
    "record_id": "L-2026-0300-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa90@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Julio Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 388",
    "vin": "9BD72103743391280",
    "model": "Modelo 1",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1899",
    "record_id": "L-2026-0300-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz91@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Kleist Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 390",
    "vin": "9BD40181699770900",
    "model": "Modelo 2",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-31T13:15:00.000Z",
      "ended_at": "2026-08-31T13:21:31.000Z",
      "duration_sec": 391,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.81.17.67",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9369,
        "lon": -56.0725,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-31T13:21:31.000Z"
    }
  },
  {
    "id": "1900",
    "record_id": "L-2026-0300-9",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez92@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Carrica Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 365",
    "vin": "9BD53069010843070",
    "model": "Modelo 1",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": "2026-08-23T09:15:00.000Z",
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T03:15:00.000Z",
      "ended_at": "2026-08-26T03:17:39.000Z",
      "duration_sec": 159,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.131.35.136",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7789,
        "lon": -56.5478,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T03:17:39.000Z"
    }
  },
  {
    "id": "1901",
    "record_id": "L-2026-0300-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres93@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autoboulevard",
    "brand": "Fiat",
    "assessor": "Asesor 354",
    "vin": "9BD12948417196850",
    "model": "Modelo 1",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-01T07:15:00.000Z",
      "ended_at": "2026-09-01T07:21:33.000Z",
      "duration_sec": 393,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.125.245.48",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6689,
        "lon": -56.4313,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-01T07:21:33.000Z"
    }
  },
  {
    "id": "1902",
    "record_id": "L-2026-0300-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas94@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Seré y Cía.",
    "brand": "Fiat",
    "assessor": "Asesor 404",
    "vin": "9BD58511323319790",
    "model": "Modelo 1",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-04T09:15:00.000Z",
      "delivered_at": "2026-09-04T09:15:00.000Z",
      "expires_at": "2026-09-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1903",
    "record_id": "L-2026-0300-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez96@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Edymary",
    "brand": "Fiat",
    "assessor": "Asesor 376",
    "vin": "9BD17723054700180",
    "model": "Modelo 1",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1904",
    "record_id": "L-2026-0300-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas0@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Zucchino Motors",
    "brand": "Jeep",
    "assessor": "Asesor 423",
    "vin": "9BD31715717518460",
    "model": "Modelo 4",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-22T23:15:00.000Z",
      "ended_at": "2026-08-22T23:21:46.000Z",
      "duration_sec": 406,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.250.164.137",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.9602,
        "lon": -56.1729,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 45.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T23:21:46.000Z"
    }
  },
  {
    "id": "1905",
    "record_id": "L-2026-0300-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez1@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Bruno Fagundez",
    "brand": "Fiat",
    "assessor": "Asesor 364",
    "vin": "9BD97166994844250",
    "model": "Modelo 2",
    "date": "2026-08-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-24T09:15:00.000Z",
      "delivered_at": "2026-08-24T09:15:00.000Z",
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1906",
    "record_id": "L-2026-0300-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez2@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD58622626136120",
    "model": "Modelo 2",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-02T06:15:00.000Z",
      "ended_at": "2026-09-02T06:21:01.000Z",
      "duration_sec": 361,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 4,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "negativo",
        "text": "Competencias — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.242.46.177",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7675,
        "lon": -56.1491,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-02T06:21:01.000Z"
    }
  },
  {
    "id": "1907",
    "record_id": "L-2026-0301-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez19@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Diranor AS Taller Lopez",
    "brand": "Fiat",
    "assessor": "Asesor 374",
    "vin": "9BD53780943407330",
    "model": "Modelo 1",
    "date": "2026-08-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1908",
    "record_id": "L-2026-0301-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro20@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Automotive",
    "brand": "Fiat",
    "assessor": "Asesor 360",
    "vin": "9BD34611782731060",
    "model": "Modelo 1",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1909",
    "record_id": "L-2026-0301-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey21@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Autodiagnóstico Araújo",
    "brand": "Fiat",
    "assessor": "Asesor 355",
    "vin": "9BD38690218323640",
    "model": "Modelo 2",
    "date": "2026-08-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1910",
    "record_id": "L-2026-0301-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez22@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 385",
    "vin": "9BD61758956860020",
    "model": "Modelo 1",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-19T09:15:00.000Z",
      "delivered_at": "2026-08-19T09:15:00.000Z",
      "expires_at": "2026-09-09T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-22T07:15:00.000Z",
      "ended_at": "2026-08-22T07:20:08.000Z",
      "duration_sec": 308,
      "progress": 11,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.21.89.88",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.7877,
        "lon": -56.3923,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 92
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T07:20:08.000Z"
    }
  },
  {
    "id": "1911",
    "record_id": "L-2026-0301-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega23@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 379",
    "vin": "9BD65702417365750",
    "model": "Modelo 2",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-03T11:15:00.000Z",
      "ended_at": "2026-09-03T11:21:50.000Z",
      "duration_sec": 410,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.240.144.67",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.0116,
        "lon": -55.7613,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-03T11:21:50.000Z"
    }
  },
  {
    "id": "1912",
    "record_id": "L-2026-0301-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega25@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mopacar",
    "brand": "Jeep",
    "assessor": "Asesor 397",
    "vin": "9BD95647758349730",
    "model": "Modelo 4",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T09:15:00.000Z",
      "delivered_at": "2026-08-26T09:15:00.000Z",
      "expires_at": "2026-09-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-26T16:15:00.000Z",
      "ended_at": "2026-08-26T16:18:48.000Z",
      "duration_sec": 228,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.77.23.91",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.6762,
        "lon": -56.0538,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-26T16:18:48.000Z"
    }
  },
  {
    "id": "1913",
    "record_id": "L-2026-0301-9",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez26@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Horizonte Automóviles",
    "brand": "Fiat",
    "assessor": "Asesor 382",
    "vin": "9BD34877793774110",
    "model": "Modelo 2",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-12T22:15:00.000Z",
      "ended_at": "2026-08-12T22:16:06.000Z",
      "duration_sec": 66,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.18.166.222",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.2487,
        "lon": -56.1912,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-12T22:16:06.000Z"
    }
  },
  {
    "id": "1914",
    "record_id": "L-2026-0301-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera27@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Mecánica Martínez",
    "brand": "Fiat",
    "assessor": "Asesor 395",
    "vin": "9BD40413994493740",
    "model": "Modelo 1",
    "date": "2026-08-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-28T09:15:00.000Z",
      "delivered_at": "2026-08-28T09:15:00.000Z",
      "expires_at": "2026-09-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1915",
    "record_id": "L-2026-0301-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz28@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Fernandez",
    "brand": "Fiat",
    "assessor": "Asesor 412",
    "vin": "9BD73841642695220",
    "model": "Modelo 2",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-03T09:15:00.000Z",
      "delivered_at": "2026-09-03T09:15:00.000Z",
      "expires_at": "2026-09-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-05T11:15:00.000Z",
      "ended_at": "2026-09-05T11:20:11.000Z",
      "duration_sec": 311,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.227.118.210",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -35.1117,
        "lon": -56.3967,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-05T11:20:11.000Z"
    }
  },
  {
    "id": "1916",
    "record_id": "L-2026-0301-13",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres30@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Fiancar S.A.",
    "brand": "Fiat",
    "assessor": "Asesor 380",
    "vin": "9BD51840190936000",
    "model": "Modelo 2",
    "date": "2026-08-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-06T09:15:00.000Z",
      "delivered_at": "2026-09-06T09:15:00.000Z",
      "expires_at": "2026-09-27T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-09-08T11:15:00.000Z",
      "ended_at": "2026-09-08T11:19:18.000Z",
      "duration_sec": 258,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "negativo",
        "text": "Eficiencia - compromiso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.149.130.87",
        "ip_country": "URUGUAY",
        "gps_country": "URUGUAY",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -34.5335,
        "lon": -56.4582,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-08T11:19:18.000Z"
    }
  },
  {
    "id": "1917",
    "record_id": "L-2026-0301-14",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan31@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 371",
    "vin": "9BD80579445449330",
    "model": "Modelo 1",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1918",
    "record_id": "L-2026-0301-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa32@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Fernandez",
    "brand": "Fiat",
    "assessor": "Asesor 411",
    "vin": "9BD15810165228550",
    "model": "Modelo 2",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1919",
    "record_id": "L-2026-0301-16",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro33@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Taller Silveira",
    "brand": "Ram",
    "assessor": "Asesor 416",
    "vin": "9BD27396018325530",
    "model": "Modelo 5",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1920",
    "record_id": "L-2026-0301-18",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey35@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Diranor AS Taller Lopez",
    "brand": "Fiat",
    "assessor": "Asesor 374",
    "vin": "9BD33220378977210",
    "model": "Modelo 2",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1921",
    "record_id": "L-2026-0301-19",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez36@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Costa Autos SRL",
    "brand": "Fiat",
    "assessor": "Asesor 372",
    "vin": "9BD42054465963560",
    "model": "Modelo 1",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1922",
    "record_id": "L-2026-0301-20",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez37@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "J.J.Cars (Santancieri)",
    "brand": "Fiat",
    "assessor": "Asesor 386",
    "vin": "9BD43213626066720",
    "model": "Modelo 1",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1923",
    "record_id": "L-2026-0302-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD51393404486100",
    "model": "Modelo 7",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1924",
    "record_id": "L-2026-0302-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina51@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 121",
    "vin": "9BD74010756602890",
    "model": "Modelo 8",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1925",
    "record_id": "L-2026-0302-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal53@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD48220983637830",
    "model": "Modelo 8",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-25T09:15:00.000Z",
      "delivered_at": "2026-01-25T09:15:00.000Z",
      "expires_at": "2026-02-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-26T08:15:00.000Z",
      "ended_at": "2026-01-26T08:21:31.000Z",
      "duration_sec": 391,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "negativo",
        "text": "Proceso entrega — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.231.67.40",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3794,
        "lon": -74.2738,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-26T08:21:31.000Z"
    }
  },
  {
    "id": "1926",
    "record_id": "L-2026-0302-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre54@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD35764087890000",
    "model": "Modelo 8",
    "date": "2026-01-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1927",
    "record_id": "L-2026-0302-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa55@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD25688086243350",
    "model": "Modelo 3",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1928",
    "record_id": "L-2026-0303-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD68132590746590",
    "model": "Modelo 8",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1929",
    "record_id": "L-2026-0303-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD14944577130380",
    "model": "Modelo 8",
    "date": "2026-01-21T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1930",
    "record_id": "L-2026-0303-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa83@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD17278858454540",
    "model": "Modelo 8",
    "date": "2026-01-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1931",
    "record_id": "L-2026-0303-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal85@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD91815965629550",
    "model": "Modelo 7",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-02T09:15:00.000Z",
      "delivered_at": "2026-02-02T09:15:00.000Z",
      "expires_at": "2026-02-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T15:15:00.000Z",
      "ended_at": "2026-02-02T15:19:11.000Z",
      "duration_sec": 251,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.196.148.194",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.073,
        "lon": -74.1224,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T15:19:11.000Z"
    }
  },
  {
    "id": "1932",
    "record_id": "L-2026-0303-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez86@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD91843548654520",
    "model": "Modelo 8",
    "date": "2026-01-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1933",
    "record_id": "L-2026-0304-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez15@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD99984014986880",
    "model": "Modelo 8",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1934",
    "record_id": "L-2026-0304-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa16@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD17696714314240",
    "model": "Modelo 7",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1935",
    "record_id": "L-2026-0304-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera18@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD21353206549730",
    "model": "Modelo 8",
    "date": "2026-02-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-08T09:15:00.000Z",
      "delivered_at": "2026-03-08T09:15:00.000Z",
      "expires_at": "2026-03-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-11T09:15:00.000Z",
      "ended_at": "2026-03-11T09:19:05.000Z",
      "duration_sec": 245,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.247.30.217",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.7353,
        "lon": -74.1775,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-11T09:19:05.000Z"
    }
  },
  {
    "id": "1936",
    "record_id": "L-2026-0304-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva19@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD24363397841470",
    "model": "Modelo 8",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1937",
    "record_id": "L-2026-0304-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz20@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD63517666126100",
    "model": "Modelo 7",
    "date": "2026-02-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-08T06:15:00.000Z",
      "ended_at": "2026-02-08T06:22:01.000Z",
      "duration_sec": 421,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.202.71.161",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8398,
        "lon": -73.7589,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-08T06:22:01.000Z"
    }
  },
  {
    "id": "1938",
    "record_id": "L-2026-0305-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal46@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 121",
    "vin": "9BD95359491528590",
    "model": "Modelo 8",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-06T09:15:00.000Z",
      "delivered_at": "2026-03-06T09:15:00.000Z",
      "expires_at": "2026-03-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1939",
    "record_id": "L-2026-0305-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira47@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 120",
    "vin": "9BD35226509090640",
    "model": "Modelo 4",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1940",
    "record_id": "L-2026-0305-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez48@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 121",
    "vin": "9BD86963482363230",
    "model": "Modelo 7",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1941",
    "record_id": "L-2026-0305-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez49@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD66103510229840",
    "model": "Modelo 8",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1942",
    "record_id": "L-2026-0305-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa50@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD71150047089810",
    "model": "Modelo 7",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-26T04:15:00.000Z",
      "ended_at": "2026-03-26T04:15:21.000Z",
      "duration_sec": 21,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.20.61.141",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 2.3,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-26T04:15:21.000Z"
    }
  },
  {
    "id": "1943",
    "record_id": "L-2026-0305-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez51@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD66066979208570",
    "model": "Modelo 3",
    "date": "2026-03-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1944",
    "record_id": "L-2026-0306-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD98860445737940",
    "model": "Modelo 7",
    "date": "2026-03-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1945",
    "record_id": "L-2026-0306-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD24038100511930",
    "model": "Modelo 8",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-22T17:15:00.000Z",
      "ended_at": "2026-03-22T17:21:51.000Z",
      "duration_sec": 411,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "neutro",
        "text": "Problemas solucionados — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.67.84.230",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3855,
        "lon": -73.9251,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-22T17:21:51.000Z"
    }
  },
  {
    "id": "1946",
    "record_id": "L-2026-0306-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno79@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD82261868154960",
    "model": "Modelo 8",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-18T09:15:00.000Z",
      "delivered_at": "2026-03-18T09:15:00.000Z",
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1947",
    "record_id": "L-2026-0306-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres81@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD78029744549940",
    "model": "Modelo 7",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1948",
    "record_id": "L-2026-0306-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez82@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD84529584083840",
    "model": "Modelo 7",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1949",
    "record_id": "L-2026-0307-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD43384171009350",
    "model": "Modelo 8",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-24T17:15:00.000Z",
      "ended_at": "2026-04-24T17:17:03.000Z",
      "duration_sec": 123,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Competencias",
        "polarity": "neutro",
        "text": "Competencias — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.36.227.241",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0444,
        "lon": -73.791,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-24T17:17:03.000Z"
    }
  },
  {
    "id": "1950",
    "record_id": "L-2026-0307-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD28635390073050",
    "model": "Modelo 3",
    "date": "2026-04-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-14T04:15:00.000Z",
      "ended_at": "2026-04-14T04:21:44.000Z",
      "duration_sec": 404,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.108.90.171",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4958,
        "lon": -73.93,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 67.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-14T04:21:44.000Z"
    }
  },
  {
    "id": "1951",
    "record_id": "L-2026-0307-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva13@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 120",
    "vin": "9BD92016689009420",
    "model": "Modelo 3",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1952",
    "record_id": "L-2026-0307-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres14@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD38021846208660",
    "model": "Modelo 4",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T22:15:00.000Z",
      "ended_at": "2026-04-23T22:20:34.000Z",
      "duration_sec": 334,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.88.188",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.6595,
        "lon": -73.8784,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T22:20:34.000Z"
    }
  },
  {
    "id": "1953",
    "record_id": "L-2026-0307-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal15@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD39667176864460",
    "model": "Modelo 7",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1954",
    "record_id": "L-2026-0308-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega42@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD66976623484860",
    "model": "Modelo 7",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-02T09:15:00.000Z",
      "delivered_at": "2026-06-02T09:15:00.000Z",
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1955",
    "record_id": "L-2026-0308-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD91045225495230",
    "model": "Modelo 7",
    "date": "2026-05-27T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1956",
    "record_id": "L-2026-0308-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno44@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD21199518887410",
    "model": "Modelo 8",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1957",
    "record_id": "L-2026-0308-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz46@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD31507433689500",
    "model": "Modelo 7",
    "date": "2026-05-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1958",
    "record_id": "L-2026-0309-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno73@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD22507999711280",
    "model": "Modelo 7",
    "date": "2026-06-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1959",
    "record_id": "L-2026-0309-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro74@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD45689682392250",
    "model": "Modelo 7",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-25T09:15:00.000Z",
      "delivered_at": "2026-06-25T09:15:00.000Z",
      "expires_at": "2026-07-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-27T02:15:00.000Z",
      "ended_at": "2026-06-27T02:21:37.000Z",
      "duration_sec": 397,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.3.111.50",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.4474,
        "lon": -74.4045,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-27T02:21:37.000Z"
    }
  },
  {
    "id": "1960",
    "record_id": "L-2026-0309-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno76@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 121",
    "vin": "9BD24858257502690",
    "model": "Modelo 8",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1961",
    "record_id": "L-2026-0309-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey77@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 122",
    "vin": "9BD72600192242490",
    "model": "Modelo 8",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1962",
    "record_id": "L-2026-0309-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz78@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD64395754824910",
    "model": "Modelo 4",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-11T05:15:00.000Z",
      "ended_at": "2026-06-11T05:16:26.000Z",
      "duration_sec": 86,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "positivo",
        "text": "Atención — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.102.90.192",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8025,
        "lon": -73.7892,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T05:16:26.000Z"
    }
  },
  {
    "id": "1963",
    "record_id": "L-2026-0310-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD54693182395350",
    "model": "Modelo 7",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-05T09:15:00.000Z",
      "delivered_at": "2026-07-05T09:15:00.000Z",
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-07T09:15:00.000Z",
      "ended_at": "2026-07-07T09:18:40.000Z",
      "duration_sec": 220,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.45.178.250",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8036,
        "lon": -73.9601,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-07T09:18:40.000Z"
    }
  },
  {
    "id": "1964",
    "record_id": "L-2026-0310-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres10@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD13952807704280",
    "model": "Modelo 8",
    "date": "2026-06-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1965",
    "record_id": "L-2026-0310-6",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno11@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD37541368587050",
    "model": "Modelo 8",
    "date": "2026-06-05T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1966",
    "record_id": "L-2026-0310-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa12@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD75544019386200",
    "model": "Modelo 7",
    "date": "2026-06-01T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1967",
    "record_id": "L-2026-0311-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD55277600646710",
    "model": "Modelo 8",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-14T00:15:00.000Z",
      "ended_at": "2026-07-14T00:22:29.000Z",
      "duration_sec": 449,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.123.14.162",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.8051,
        "lon": -73.9166,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 49.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-14T00:22:29.000Z"
    }
  },
  {
    "id": "1968",
    "record_id": "L-2026-0311-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Los Coches - CALIMA",
    "brand": "Peugeot",
    "assessor": "Asesor 121",
    "vin": "9BD59597212604880",
    "model": "Modelo 8",
    "date": "2026-07-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-08T09:15:00.000Z",
      "delivered_at": "2026-07-08T09:15:00.000Z",
      "expires_at": "2026-07-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1969",
    "record_id": "L-2026-0311-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey41@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD61326146137150",
    "model": "Modelo 8",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1970",
    "record_id": "L-2026-0311-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey43@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD35917139487100",
    "model": "Modelo 8",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1971",
    "record_id": "L-2026-0312-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan69@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD55650559884000",
    "model": "Modelo 7",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1972",
    "record_id": "L-2026-0312-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan70@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD28912345678280",
    "model": "Modelo 7",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-15T21:15:00.000Z",
      "ended_at": "2026-07-15T21:15:47.000Z",
      "duration_sec": 47,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "negativo",
        "text": "Explicación de trabajos realizados — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.155.99.225",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 4.711,
        "lon": -74.072,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 6.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-07-15T21:15:47.000Z"
    }
  },
  {
    "id": "1973",
    "record_id": "L-2026-0312-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre71@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD19614614222150",
    "model": "Modelo 7",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-26T20:15:00.000Z",
      "ended_at": "2026-07-26T20:21:41.000Z",
      "duration_sec": 401,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Disposición",
        "polarity": "positivo",
        "text": "Disposición — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.183.163.102",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0368,
        "lon": -74.4326,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-26T20:21:41.000Z"
    }
  },
  {
    "id": "1974",
    "record_id": "L-2026-0312-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro72@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD92927558396080",
    "model": "Modelo 8",
    "date": "2026-07-02T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1975",
    "record_id": "L-2026-0313-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno3@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD33118250178020",
    "model": "Modelo 8",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1976",
    "record_id": "L-2026-0313-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas4@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD35756742980900",
    "model": "Modelo 4",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1977",
    "record_id": "L-2026-0313-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa5@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD62179331838060",
    "model": "Modelo 8",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-03T09:15:00.000Z",
      "delivered_at": "2026-09-03T09:15:00.000Z",
      "expires_at": "2026-09-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1978",
    "record_id": "L-2026-0313-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres6@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "DEMCAUTOS (Av. 19)",
    "brand": "Jeep",
    "assessor": "Asesor 119",
    "vin": "9BD25938466533300",
    "model": "Modelo 4",
    "date": "2026-08-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1979",
    "record_id": "L-2026-0313-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa7@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD15338527253860",
    "model": "Modelo 7",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1980",
    "record_id": "L-2026-0313-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz8@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD93807050169460",
    "model": "Modelo 7",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T09:15:00.000Z",
      "delivered_at": "2026-08-27T09:15:00.000Z",
      "expires_at": "2026-09-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T22:15:00.000Z",
      "ended_at": "2026-08-27T22:19:11.000Z",
      "duration_sec": 251,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.77.209.202",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": true,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 5.0355,
        "lon": -74.138,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-27T22:19:11.000Z"
    }
  },
  {
    "id": "1981",
    "record_id": "L-2026-0314-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez34@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 124",
    "vin": "9BD26302814182390",
    "model": "Modelo 8",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-06T09:15:00.000Z",
      "delivered_at": "2026-08-06T09:15:00.000Z",
      "expires_at": "2026-08-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-07T10:15:00.000Z",
      "ended_at": "2026-08-07T10:22:31.000Z",
      "duration_sec": 451,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "negativo",
        "text": "Sucio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.40.168.95",
        "ip_country": "COLOMBIA",
        "gps_country": "COLOMBIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 4.3169,
        "lon": -73.8652,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-07T10:22:31.000Z"
    }
  },
  {
    "id": "1982",
    "record_id": "L-2026-0314-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal37@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 123",
    "vin": "9BD43198863085290",
    "model": "Modelo 7",
    "date": "2026-08-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1983",
    "record_id": "L-2026-0314-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva38@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 59",
    "vin": "9BD50012164134990",
    "model": "Modelo 7",
    "date": "2026-08-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1984",
    "record_id": "L-2026-0314-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre39@ejemplo.com",
    "country": "COLOMBIA",
    "importer": "SKBERGE",
    "dealer": "Reindustrias",
    "brand": "Peugeot",
    "assessor": "Asesor 60",
    "vin": "9BD27622760604030",
    "model": "Modelo 8",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1985",
    "record_id": "L-2026-0315-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez65@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD20381507970870",
    "model": "Modelo 8",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-01T09:15:00.000Z",
      "delivered_at": "2026-03-01T09:15:00.000Z",
      "expires_at": "2026-03-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-02T08:15:00.000Z",
      "ended_at": "2026-03-02T08:19:27.000Z",
      "duration_sec": 267,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.42.129.53",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.7394,
        "lon": -68.3106,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-02T08:19:27.000Z"
    }
  },
  {
    "id": "1986",
    "record_id": "L-2026-0315-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre67@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD78069865675380",
    "model": "Modelo 8",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-02-07T22:15:00.000Z",
      "ended_at": "2026-02-07T22:18:47.000Z",
      "duration_sec": 227,
      "progress": 7,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "neutro",
        "text": "Limpieza — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.245.23.169",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.0935,
        "lon": -68.0046,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 58
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-07T22:18:47.000Z"
    }
  },
  {
    "id": "1987",
    "record_id": "L-2026-0315-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez68@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD11162096909410",
    "model": "Modelo 7",
    "date": "2026-02-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-02T09:15:00.000Z",
      "delivered_at": "2026-03-02T09:15:00.000Z",
      "expires_at": "2026-03-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1988",
    "record_id": "L-2026-0315-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez69@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD21264869211260",
    "model": "Modelo 7",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-07T09:15:00.000Z",
      "delivered_at": "2026-03-07T09:15:00.000Z",
      "expires_at": "2026-03-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1989",
    "record_id": "L-2026-0316-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz96@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD58075380625770",
    "model": "Modelo 7",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-25T09:15:00.000Z",
      "delivered_at": "2026-03-25T09:15:00.000Z",
      "expires_at": "2026-04-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1990",
    "record_id": "L-2026-0316-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega0@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD52070273201320",
    "model": "Modelo 7",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1991",
    "record_id": "L-2026-0316-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez1@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD38156235934000",
    "model": "Modelo 7",
    "date": "2026-03-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-21T16:15:00.000Z",
      "ended_at": "2026-03-21T16:18:03.000Z",
      "duration_sec": 183,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.181.211.165",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.7038,
        "lon": -67.8373,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-21T16:18:03.000Z"
    }
  },
  {
    "id": "1992",
    "record_id": "L-2026-0316-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres2@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 11",
    "vin": "9BD35211470469720",
    "model": "Modelo 8",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-14T09:15:00.000Z",
      "ended_at": "2026-03-14T09:22:47.000Z",
      "duration_sec": 467,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.157.151.218",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.5396,
        "lon": -67.7346,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-14T09:22:47.000Z"
    }
  },
  {
    "id": "1993",
    "record_id": "L-2026-0316-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez3@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD82977652680820",
    "model": "Modelo 8",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-31T09:15:00.000Z",
      "delivered_at": "2026-03-31T09:15:00.000Z",
      "expires_at": "2026-04-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T17:15:00.000Z",
      "ended_at": "2026-03-31T17:19:22.000Z",
      "duration_sec": 262,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.170.226.222",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.6379,
        "lon": -67.774,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T17:19:22.000Z"
    }
  },
  {
    "id": "1994",
    "record_id": "L-2026-0316-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa4@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 9",
    "vin": "9BD15911490856160",
    "model": "Modelo 7",
    "date": "2026-03-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": "2026-03-21T09:15:00.000Z",
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1995",
    "record_id": "L-2026-0317-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz30@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD68236463207200",
    "model": "Modelo 7",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-24T17:15:00.000Z",
      "ended_at": "2026-04-24T17:20:27.000Z",
      "duration_sec": 327,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.185.183.246",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.213,
        "lon": -67.9009,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-24T17:20:27.000Z"
    }
  },
  {
    "id": "1996",
    "record_id": "L-2026-0317-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez31@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD57426691270280",
    "model": "Modelo 8",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "1997",
    "record_id": "L-2026-0317-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal32@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 9",
    "vin": "9BD71271046012260",
    "model": "Modelo 7",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-23T11:15:00.000Z",
      "ended_at": "2026-04-23T11:22:14.000Z",
      "duration_sec": 434,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.179.199.227",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.4503,
        "lon": -68.4698,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-23T11:22:14.000Z"
    }
  },
  {
    "id": "1998",
    "record_id": "L-2026-0317-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez33@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 11",
    "vin": "9BD40095620928920",
    "model": "Modelo 8",
    "date": "2026-04-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-08T18:15:00.000Z",
      "ended_at": "2026-04-08T18:17:15.000Z",
      "duration_sec": 135,
      "progress": 11,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.232.177.36",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.4367,
        "lon": -68.211,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 12.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 92
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-08T18:17:15.000Z"
    }
  },
  {
    "id": "1999",
    "record_id": "L-2026-0317-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez34@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 11",
    "vin": "9BD74545532728910",
    "model": "Modelo 8",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-28T09:15:00.000Z",
      "delivered_at": "2026-04-28T09:15:00.000Z",
      "expires_at": "2026-05-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2000",
    "record_id": "L-2026-0317-7",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez35@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD64832743232830",
    "model": "Modelo 8",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2001",
    "record_id": "L-2026-0318-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira61@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD52147905326640",
    "model": "Modelo 8",
    "date": "2026-05-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-15T09:15:00.000Z",
      "delivered_at": "2026-05-15T09:15:00.000Z",
      "expires_at": "2026-06-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2002",
    "record_id": "L-2026-0318-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz64@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD23647494159840",
    "model": "Modelo 7",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2003",
    "record_id": "L-2026-0318-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan65@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 9",
    "vin": "9BD16154722505320",
    "model": "Modelo 8",
    "date": "2026-05-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-05T09:15:00.000Z",
      "delivered_at": "2026-05-05T09:15:00.000Z",
      "expires_at": "2026-05-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2004",
    "record_id": "L-2026-0318-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina66@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD24274722597470",
    "model": "Modelo 7",
    "date": "2026-05-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-04T09:15:00.000Z",
      "delivered_at": "2026-06-04T09:15:00.000Z",
      "expires_at": "2026-06-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-06T17:15:00.000Z",
      "ended_at": "2026-06-06T17:20:13.000Z",
      "duration_sec": 313,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.162.241.237",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.4082,
        "lon": -67.7712,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-06T17:20:13.000Z"
    }
  },
  {
    "id": "2005",
    "record_id": "L-2026-0319-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez92@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD27381626408260",
    "model": "Modelo 7",
    "date": "2026-06-24T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2006",
    "record_id": "L-2026-0319-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa93@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD57940397590770",
    "model": "Modelo 8",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-20T13:15:00.000Z",
      "ended_at": "2026-06-20T13:17:16.000Z",
      "duration_sec": 136,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.182.203.18",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.801,
        "lon": -68.1025,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 11.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-20T13:17:16.000Z"
    }
  },
  {
    "id": "2007",
    "record_id": "L-2026-0319-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro94@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD11195194712500",
    "model": "Modelo 7",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-04T22:15:00.000Z",
      "ended_at": "2026-07-04T22:20:00.000Z",
      "duration_sec": 300,
      "progress": 3,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.145.109",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.3731,
        "lon": -68.4517,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 100,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 25
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T22:20:00.000Z"
    }
  },
  {
    "id": "2008",
    "record_id": "L-2026-0319-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa95@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD38752606809210",
    "model": "Modelo 8",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2009",
    "record_id": "L-2026-0319-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno96@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD79283139893590",
    "model": "Modelo 7",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2010",
    "record_id": "L-2026-0319-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina0@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD63116452005980",
    "model": "Modelo 8",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-21T09:15:00.000Z",
      "delivered_at": "2026-06-21T09:15:00.000Z",
      "expires_at": "2026-07-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2011",
    "record_id": "L-2026-0320-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa26@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 8",
    "vin": "9BD55817237899590",
    "model": "Modelo 7",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-14T19:15:00.000Z",
      "ended_at": "2026-07-14T19:18:08.000Z",
      "duration_sec": 188,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "negativo",
        "text": "Eficiencia - compromiso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.173.154.75",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.3393,
        "lon": -68.1595,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-14T19:18:08.000Z"
    }
  },
  {
    "id": "2012",
    "record_id": "L-2026-0320-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva27@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD13124552394350",
    "model": "Modelo 8",
    "date": "2026-07-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2013",
    "record_id": "L-2026-0320-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal28@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD17779257042220",
    "model": "Modelo 8",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-05T15:15:00.000Z",
      "ended_at": "2026-08-05T15:19:12.000Z",
      "duration_sec": 252,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "positivo",
        "text": "Sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.72.84.114",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.8479,
        "lon": -68.4992,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 21,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-05T15:19:12.000Z"
    }
  },
  {
    "id": "2014",
    "record_id": "L-2026-0320-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey29@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD71900403114420",
    "model": "Modelo 8",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-06T21:15:00.000Z",
      "ended_at": "2026-08-06T21:18:44.000Z",
      "duration_sec": 224,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "negativo",
        "text": "Agilidad - lentitud — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.2.190.19",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.508,
        "lon": -67.7531,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-06T21:18:44.000Z"
    }
  },
  {
    "id": "2015",
    "record_id": "L-2026-0320-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva30@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD31495839649640",
    "model": "Modelo 8",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-28T12:15:00.000Z",
      "ended_at": "2026-07-28T12:16:21.000Z",
      "duration_sec": 81,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.40.55.75",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.6145,
        "lon": -68.2451,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-28T12:16:21.000Z"
    }
  },
  {
    "id": "2016",
    "record_id": "L-2026-0320-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey31@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 9",
    "vin": "9BD25071745919630",
    "model": "Modelo 7",
    "date": "2026-07-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2017",
    "record_id": "L-2026-0321-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva57@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 9",
    "vin": "9BD78258021557170",
    "model": "Modelo 7",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-08T08:15:00.000Z",
      "ended_at": "2026-08-08T08:18:49.000Z",
      "duration_sec": 229,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "negativo",
        "text": "Falta repuestos — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.22.215",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.5612,
        "lon": -68.1065,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-08T08:18:49.000Z"
    }
  },
  {
    "id": "2018",
    "record_id": "L-2026-0321-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva58@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 12",
    "vin": "9BD78911827297590",
    "model": "Modelo 8",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2019",
    "record_id": "L-2026-0321-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva59@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot La Paz - Car Design + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 10",
    "vin": "9BD20570265989910",
    "model": "Modelo 8",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T09:15:00.000Z",
      "delivered_at": "2026-08-30T09:15:00.000Z",
      "expires_at": "2026-09-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2020",
    "record_id": "L-2026-0321-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas60@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Cochabamba - Auto Francia + Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 7",
    "vin": "9BD31665165040740",
    "model": "Modelo 8",
    "date": "2026-08-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-14T09:15:00.000Z",
      "delivered_at": "2026-08-14T09:15:00.000Z",
      "expires_at": "2026-09-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-16T06:15:00.000Z",
      "ended_at": "2026-08-16T06:22:26.000Z",
      "duration_sec": 446,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.141.85.223",
        "ip_country": "BOLIVIA",
        "gps_country": "BOLIVIA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": -16.6732,
        "lon": -68.508,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-16T06:22:26.000Z"
    }
  },
  {
    "id": "2021",
    "record_id": "L-2026-0321-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva62@ejemplo.com",
    "country": "BOLIVIA",
    "importer": "SUDAMERICANA",
    "dealer": "Peugeot Santa Cruz - Bolivian Auto Motors",
    "brand": "Peugeot",
    "assessor": "Asesor 11",
    "vin": "9BD31977121633350",
    "model": "Modelo 7",
    "date": "2026-08-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2022",
    "record_id": "L-2026-0322-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina89@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD53944180754220",
    "model": "Modelo 7",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2023",
    "record_id": "L-2026-0322-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega90@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD33544941284630",
    "model": "Modelo 7",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-31T20:15:00.000Z",
      "ended_at": "2026-01-31T20:20:13.000Z",
      "duration_sec": 313,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Proceso entrega",
        "polarity": "positivo",
        "text": "Proceso entrega — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.249.69",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2753,
        "lon": -69.9768,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 34.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-31T20:20:13.000Z"
    }
  },
  {
    "id": "2024",
    "record_id": "L-2026-0322-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro91@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD45141287835810",
    "model": "Modelo 7",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-07T09:15:00.000Z",
      "delivered_at": "2026-01-07T09:15:00.000Z",
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2025",
    "record_id": "L-2026-0322-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz92@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD11031489773710",
    "model": "Modelo 8",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2026",
    "record_id": "L-2026-0323-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez22@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD63986848775480",
    "model": "Modelo 8",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-30T09:15:00.000Z",
      "delivered_at": "2026-01-30T09:15:00.000Z",
      "expires_at": "2026-02-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2027",
    "record_id": "L-2026-0323-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas23@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 151",
    "vin": "9BD64588237378350",
    "model": "Modelo 7",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-06T09:15:00.000Z",
      "delivered_at": "2026-01-06T09:15:00.000Z",
      "expires_at": "2026-01-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2028",
    "record_id": "L-2026-0323-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz24@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD65336348412000",
    "model": "Modelo 7",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2029",
    "record_id": "L-2026-0323-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva25@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD35098203019820",
    "model": "Modelo 8",
    "date": "2026-01-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2030",
    "record_id": "L-2026-0323-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva26@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD45743398343380",
    "model": "Modelo 7",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-22T09:15:00.000Z",
      "delivered_at": "2026-01-22T09:15:00.000Z",
      "expires_at": "2026-02-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-24T19:15:00.000Z",
      "ended_at": "2026-01-24T19:19:51.000Z",
      "duration_sec": 291,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.131.10",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2742,
        "lon": -69.5622,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-24T19:19:51.000Z"
    }
  },
  {
    "id": "2031",
    "record_id": "L-2026-0324-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey53@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD68176143629550",
    "model": "Modelo 8",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2032",
    "record_id": "L-2026-0324-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro55@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD28739627528730",
    "model": "Modelo 7",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2033",
    "record_id": "L-2026-0324-5",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas56@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD10564730967320",
    "model": "Modelo 8",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2034",
    "record_id": "L-2026-0324-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre57@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD70208680919120",
    "model": "Modelo 7",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-01T02:15:00.000Z",
      "ended_at": "2026-03-01T02:20:39.000Z",
      "duration_sec": 339,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Consultas",
        "polarity": "positivo",
        "text": "Consultas — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.110.2.10",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1672,
        "lon": -69.7336,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-01T02:20:39.000Z"
    }
  },
  {
    "id": "2035",
    "record_id": "L-2026-0324-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan58@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD70651457519120",
    "model": "Modelo 8",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-18T10:15:00.000Z",
      "ended_at": "2026-02-18T10:20:17.000Z",
      "duration_sec": 317,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.115.100",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5673,
        "lon": -70.0425,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-18T10:20:17.000Z"
    }
  },
  {
    "id": "2036",
    "record_id": "L-2026-0325-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira84@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD17210952013990",
    "model": "Modelo 8",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-25T02:15:00.000Z",
      "ended_at": "2026-02-25T02:16:23.000Z",
      "duration_sec": 83,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.189.56.107",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2177,
        "lon": -69.589,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-25T02:16:23.000Z"
    }
  },
  {
    "id": "2037",
    "record_id": "L-2026-0325-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa85@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "",
    "model": "Modelo 8",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-27T18:15:00.000Z",
      "ended_at": "2026-02-27T18:16:23.000Z",
      "duration_sec": 83,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recogida del vehículo",
        "polarity": "positivo",
        "text": "Recogida del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.83.191.115",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5735,
        "lon": -69.6067,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-27T18:16:23.000Z"
    }
  },
  {
    "id": "2038",
    "record_id": "L-2026-0325-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz86@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD62017805845550",
    "model": "Modelo 7",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": "2026-02-14T09:15:00.000Z",
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2039",
    "record_id": "L-2026-0325-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey87@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD52057499105660",
    "model": "Modelo 8",
    "date": "2026-02-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-18T09:15:00.000Z",
      "delivered_at": "2026-02-18T09:15:00.000Z",
      "expires_at": "2026-03-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-18T20:15:00.000Z",
      "ended_at": "2026-02-18T20:20:34.000Z",
      "duration_sec": 334,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "positivo",
        "text": "Falta repuestos — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.165.127.152",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2186,
        "lon": -69.8875,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 27.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-18T20:20:34.000Z"
    }
  },
  {
    "id": "2040",
    "record_id": "L-2026-0325-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno89@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD75512240620650",
    "model": "Modelo 7",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2041",
    "record_id": "L-2026-0326-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez18@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD75876750999920",
    "model": "Modelo 7",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2042",
    "record_id": "L-2026-0326-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal20@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD12106087516210",
    "model": "Modelo 8",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": "2026-03-21T09:15:00.000Z",
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2043",
    "record_id": "L-2026-0326-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa21@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD11647643033520",
    "model": "Modelo 8",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-25T06:15:00.000Z",
      "ended_at": "2026-03-25T06:21:56.000Z",
      "duration_sec": 416,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.34.212.202",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2237,
        "lon": -69.5323,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 46.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-25T06:21:56.000Z"
    }
  },
  {
    "id": "2044",
    "record_id": "L-2026-0326-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz22@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD83362331734680",
    "model": "Modelo 7",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-10T09:15:00.000Z",
      "delivered_at": "2026-03-10T09:15:00.000Z",
      "expires_at": "2026-03-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2045",
    "record_id": "L-2026-0326-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre23@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD27344386726830",
    "model": "Modelo 7",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-04-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2046",
    "record_id": "L-2026-0327-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva49@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD92307883249500",
    "model": "Modelo 7",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": "2026-03-19T09:15:00.000Z",
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2047",
    "record_id": "L-2026-0327-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey50@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD72882886614260",
    "model": "Modelo 8",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-02T13:15:00.000Z",
      "ended_at": "2026-04-02T13:20:08.000Z",
      "duration_sec": 308,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "neutro",
        "text": "Presupuesto - cotización — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.116.157.183",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5179,
        "lon": -69.9062,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-02T13:20:08.000Z"
    }
  },
  {
    "id": "2048",
    "record_id": "L-2026-0327-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina51@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD67249722188890",
    "model": "Modelo 8",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-01T09:15:00.000Z",
      "delivered_at": "2026-04-01T09:15:00.000Z",
      "expires_at": "2026-04-22T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-04-01T18:15:00.000Z",
      "ended_at": "2026-04-01T18:22:52.000Z",
      "duration_sec": 472,
      "progress": 2,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.20.93.207",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.4793,
        "lon": -69.7073,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 236,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 17
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-01T18:22:52.000Z"
    }
  },
  {
    "id": "2049",
    "record_id": "L-2026-0327-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres52@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD97227330188310",
    "model": "Modelo 7",
    "date": "2026-03-19T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2050",
    "record_id": "L-2026-0327-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina54@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD88010827689300",
    "model": "Modelo 7",
    "date": "2026-03-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2051",
    "record_id": "L-2026-0329-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal14@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD57769831102110",
    "model": "Modelo 7",
    "date": "2026-04-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-26T09:15:00.000Z",
      "delivered_at": "2026-04-26T09:15:00.000Z",
      "expires_at": "2026-05-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2052",
    "record_id": "L-2026-0329-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera15@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD94476978127830",
    "model": "Modelo 7",
    "date": "2026-04-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2053",
    "record_id": "L-2026-0329-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez16@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD80764214281420",
    "model": "Modelo 8",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-17T09:15:00.000Z",
      "delivered_at": "2026-04-17T09:15:00.000Z",
      "expires_at": "2026-05-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2054",
    "record_id": "L-2026-0329-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez17@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD18019362241230",
    "model": "Modelo 8",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2055",
    "record_id": "L-2026-0329-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez18@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD88940714783440",
    "model": "Modelo 7",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-04T02:15:00.000Z",
      "ended_at": "2026-05-04T02:20:45.000Z",
      "duration_sec": 345,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.229.181.245",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8527,
        "lon": -70.1793,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 28.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T02:20:45.000Z"
    }
  },
  {
    "id": "2056",
    "record_id": "L-2026-0329-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa19@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD37361246676250",
    "model": "Modelo 7",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-18T09:15:00.000Z",
      "delivered_at": "2026-04-18T09:15:00.000Z",
      "expires_at": "2026-05-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-19T17:15:00.000Z",
      "ended_at": "2026-04-19T17:15:51.000Z",
      "duration_sec": 51,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "neutro",
        "text": "Presupuesto - cotización — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.88.153.23",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.2,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-04-19T17:15:51.000Z"
    }
  },
  {
    "id": "2057",
    "record_id": "L-2026-0330-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez45@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD62960983867010",
    "model": "Modelo 7",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2058",
    "record_id": "L-2026-0330-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez46@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD30021748403550",
    "model": "Modelo 8",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2059",
    "record_id": "L-2026-0330-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva47@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD83820242014120",
    "model": "Modelo 7",
    "date": "2026-05-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2060",
    "record_id": "L-2026-0330-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno48@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD48502817040760",
    "model": "Modelo 8",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2061",
    "record_id": "L-2026-0330-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera49@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD49850543640090",
    "model": "Modelo 7",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-28T09:15:00.000Z",
      "delivered_at": "2026-05-28T09:15:00.000Z",
      "expires_at": "2026-06-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-29T03:15:00.000Z",
      "ended_at": "2026-05-29T03:20:33.000Z",
      "duration_sec": 333,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.215.28.95",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2343,
        "lon": -70.1533,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-29T03:20:33.000Z"
    }
  },
  {
    "id": "2062",
    "record_id": "L-2026-0330-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez50@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD38868986491970",
    "model": "Modelo 7",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2063",
    "record_id": "L-2026-0331-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa76@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD72055109706310",
    "model": "Modelo 8",
    "date": "2026-06-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2064",
    "record_id": "L-2026-0331-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera77@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD81407323766820",
    "model": "Modelo 7",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-14T09:15:00.000Z",
      "delivered_at": "2026-06-14T09:15:00.000Z",
      "expires_at": "2026-07-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2065",
    "record_id": "L-2026-0331-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal78@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD39634529888060",
    "model": "Modelo 8",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-02T02:15:00.000Z",
      "ended_at": "2026-07-02T02:17:07.000Z",
      "duration_sec": 127,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "negativo",
        "text": "A falta de vehículo o accesorios — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.11.32.93",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5647,
        "lon": -69.8163,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-02T02:17:07.000Z"
    }
  },
  {
    "id": "2066",
    "record_id": "L-2026-0331-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres80@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD91939677139000",
    "model": "Modelo 7",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-27T18:15:00.000Z",
      "ended_at": "2026-06-27T18:18:21.000Z",
      "duration_sec": 201,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "neutro",
        "text": "Combustible — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.166.72.218",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8489,
        "lon": -70.2031,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-27T18:18:21.000Z"
    }
  },
  {
    "id": "2067",
    "record_id": "L-2026-0332-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez12@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD58738302928980",
    "model": "Modelo 7",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2068",
    "record_id": "L-2026-0332-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez13@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD98201932367430",
    "model": "Modelo 7",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": "2026-06-23T09:15:00.000Z",
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2069",
    "record_id": "L-2026-0332-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal15@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "",
    "model": "Modelo 7",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-10T23:15:00.000Z",
      "ended_at": "2026-06-10T23:22:14.000Z",
      "duration_sec": 434,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Problemas solucionados",
        "polarity": "positivo",
        "text": "Problemas solucionados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.207.25.180",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2879,
        "lon": -69.7949,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-10T23:22:14.000Z"
    }
  },
  {
    "id": "2070",
    "record_id": "L-2026-0333-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal41@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD25480596973230",
    "model": "Modelo 8",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2071",
    "record_id": "L-2026-0333-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro43@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD55191365738150",
    "model": "Modelo 8",
    "date": "2026-07-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": "2026-07-12T09:15:00.000Z",
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2072",
    "record_id": "L-2026-0333-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa44@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD83298113508650",
    "model": "Modelo 8",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2073",
    "record_id": "L-2026-0333-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez45@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD14526368865350",
    "model": "Modelo 8",
    "date": "2026-07-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2074",
    "record_id": "L-2026-0333-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez46@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD74123517952060",
    "model": "Modelo 7",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2075",
    "record_id": "L-2026-0334-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina72@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "",
    "model": "Modelo 8",
    "date": "2026-07-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-20T09:15:00.000Z",
      "delivered_at": "2026-07-20T09:15:00.000Z",
      "expires_at": "2026-08-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-22T00:15:00.000Z",
      "ended_at": "2026-07-22T00:20:48.000Z",
      "duration_sec": 348,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "positivo",
        "text": "Presupuesto - cotización — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.207.114.90",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.7447,
        "lon": -70.0345,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-22T00:20:48.000Z"
    }
  },
  {
    "id": "2076",
    "record_id": "L-2026-0334-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz73@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD51864979829340",
    "model": "Modelo 8",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-03T09:15:00.000Z",
      "delivered_at": "2026-08-03T09:15:00.000Z",
      "expires_at": "2026-08-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-04T19:15:00.000Z",
      "ended_at": "2026-08-04T19:15:46.000Z",
      "duration_sec": 46,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "negativo",
        "text": "Asesoramiento — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.176.111.231",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 18.48,
        "lon": -69.93,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.8,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-08-04T19:15:46.000Z"
    }
  },
  {
    "id": "2077",
    "record_id": "L-2026-0334-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira74@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD82443808631210",
    "model": "Modelo 8",
    "date": "2026-07-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-21T12:15:00.000Z",
      "ended_at": "2026-07-21T12:19:00.000Z",
      "duration_sec": 240,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 2,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "negativo",
        "text": "Eficiencia - compromiso — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.69.112.64",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.1531,
        "lon": -69.8531,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-21T12:19:00.000Z"
    }
  },
  {
    "id": "2078",
    "record_id": "L-2026-0334-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez76@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD73288917795170",
    "model": "Modelo 7",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-26T07:15:00.000Z",
      "ended_at": "2026-07-26T07:22:26.000Z",
      "duration_sec": 446,
      "progress": 2,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "negativo",
        "text": "Amabilidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.234.221.104",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2609,
        "lon": -69.9522,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 223,
        "too_short": false,
        "too_long": true,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 17
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-26T07:22:26.000Z"
    }
  },
  {
    "id": "2079",
    "record_id": "L-2026-0334-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres77@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 153",
    "vin": "9BD11500702839240",
    "model": "Modelo 7",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-25T09:15:00.000Z",
      "delivered_at": "2026-07-25T09:15:00.000Z",
      "expires_at": "2026-08-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-25T14:15:00.000Z",
      "ended_at": "2026-07-25T14:17:07.000Z",
      "duration_sec": 127,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.113.61.190",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.2452,
        "lon": -69.5834,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-25T14:17:07.000Z"
    }
  },
  {
    "id": "2080",
    "record_id": "L-2026-0335-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez6@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD57265210464620",
    "model": "Modelo 8",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2081",
    "record_id": "L-2026-0335-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega7@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD89450522853860",
    "model": "Modelo 7",
    "date": "2026-08-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2082",
    "record_id": "L-2026-0335-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre8@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD86021663006230",
    "model": "Modelo 7",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-29T09:15:00.000Z",
      "delivered_at": "2026-08-29T09:15:00.000Z",
      "expires_at": "2026-09-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T02:15:00.000Z",
      "ended_at": "2026-08-30T02:21:20.000Z",
      "duration_sec": 380,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.217.37.180",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.8625,
        "lon": -69.9131,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-30T02:21:20.000Z"
    }
  },
  {
    "id": "2083",
    "record_id": "L-2026-0335-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal9@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 155",
    "vin": "9BD21645850400720",
    "model": "Modelo 7",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-09T09:15:00.000Z",
      "delivered_at": "2026-08-09T09:15:00.000Z",
      "expires_at": "2026-08-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-10T14:15:00.000Z",
      "ended_at": "2026-08-10T14:20:43.000Z",
      "duration_sec": 343,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Retoma de usado",
        "polarity": "neutro",
        "text": "Retoma de usado — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.142.80.247",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.266,
        "lon": -70.1652,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-10T14:20:43.000Z"
    }
  },
  {
    "id": "2084",
    "record_id": "L-2026-0335-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez11@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TECNICA, S. A. S.",
    "brand": "Peugeot",
    "assessor": "Asesor 156",
    "vin": "9BD14672661478630",
    "model": "Modelo 8",
    "date": "2026-08-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-25T09:15:00.000Z",
      "delivered_at": "2026-08-25T09:15:00.000Z",
      "expires_at": "2026-09-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2085",
    "record_id": "L-2026-0336-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina39@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 152",
    "vin": "9BD12559612804670",
    "model": "Modelo 7",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-11T09:15:00.000Z",
      "delivered_at": "2026-08-11T09:15:00.000Z",
      "expires_at": "2026-09-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2086",
    "record_id": "L-2026-0336-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey40@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD42848791383940",
    "model": "Modelo 8",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-15T09:15:00.000Z",
      "delivered_at": "2026-08-15T09:15:00.000Z",
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2087",
    "record_id": "L-2026-0336-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres41@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - SANTIAGO",
    "brand": "Peugeot",
    "assessor": "Asesor 151",
    "vin": "9BD71213837803620",
    "model": "Modelo 8",
    "date": "2026-08-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-08T09:15:00.000Z",
      "delivered_at": "2026-08-08T09:15:00.000Z",
      "expires_at": "2026-08-29T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2088",
    "record_id": "L-2026-0336-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz42@ejemplo.com",
    "country": "DOMINICAN REPUBLIC",
    "importer": "TECNICA",
    "dealer": "TALLER DE REPARACION DE VEHICULOS CXA - STO. DOM.",
    "brand": "Peugeot",
    "assessor": "Asesor 154",
    "vin": "9BD74719675807570",
    "model": "Modelo 8",
    "date": "2026-08-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-16T09:15:00.000Z",
      "delivered_at": "2026-08-16T09:15:00.000Z",
      "expires_at": "2026-09-06T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-16T19:15:00.000Z",
      "ended_at": "2026-08-16T19:22:17.000Z",
      "duration_sec": 437,
      "progress": 11,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.132.226.244",
        "ip_country": "DOMINICAN REPUBLIC",
        "gps_country": "DOMINICAN REPUBLIC",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 18.5947,
        "lon": -70.1605,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 39.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 92
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-16T19:22:17.000Z"
    }
  },
  {
    "id": "2089",
    "record_id": "L-2026-0337-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez68@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 451",
    "vin": "9BD13404679567690",
    "model": "Modelo 1",
    "date": "2026-01-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-08T09:15:00.000Z",
      "delivered_at": "2026-01-08T09:15:00.000Z",
      "expires_at": "2026-01-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-09T16:15:00.000Z",
      "ended_at": "2026-01-09T16:20:41.000Z",
      "duration_sec": 341,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "neutro",
        "text": "Combustible — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.11.232.200",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8378,
        "lon": -66.6773,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-09T16:20:41.000Z"
    }
  },
  {
    "id": "2090",
    "record_id": "L-2026-0337-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas69@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD20484746819190",
    "model": "Modelo 1",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-20T09:15:00.000Z",
      "delivered_at": "2026-01-20T09:15:00.000Z",
      "expires_at": "2026-02-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-20T15:15:00.000Z",
      "ended_at": "2026-01-20T15:20:44.000Z",
      "duration_sec": 344,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "neutro",
        "text": "Combustible — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.57.190.59",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.5519,
        "lon": -66.7531,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 38.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-20T15:20:44.000Z"
    }
  },
  {
    "id": "2091",
    "record_id": "L-2026-0337-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez70@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD12947890825210",
    "model": "Modelo 2",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-28T09:15:00.000Z",
      "delivered_at": "2026-01-28T09:15:00.000Z",
      "expires_at": "2026-02-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-30T15:15:00.000Z",
      "ended_at": "2026-01-30T15:21:01.000Z",
      "duration_sec": 361,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo sucio",
        "polarity": "positivo",
        "text": "Vehículo sucio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.41.39.241",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8636,
        "lon": -66.9572,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 40.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-30T15:21:01.000Z"
    }
  },
  {
    "id": "2092",
    "record_id": "L-2026-0337-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas72@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 438",
    "vin": "9BD68418543140570",
    "model": "Modelo 1",
    "date": "2026-01-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-01T09:15:00.000Z",
      "delivered_at": "2026-02-01T09:15:00.000Z",
      "expires_at": "2026-02-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2093",
    "record_id": "L-2026-0337-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz73@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS - MARACAIBO",
    "brand": "Fiat",
    "assessor": "Asesor 450",
    "vin": "9BD95541070534100",
    "model": "Modelo 1",
    "date": "2026-01-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2094",
    "record_id": "L-2026-0337-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre74@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 452",
    "vin": "9BD58313817174070",
    "model": "Modelo 2",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-11T09:15:00.000Z",
      "delivered_at": "2026-01-11T09:15:00.000Z",
      "expires_at": "2026-02-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2095",
    "record_id": "L-2026-0337-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan75@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "ITAL AUTOS VALENCIA, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 444",
    "vin": "9BD25570163898080",
    "model": "Modelo 1",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2096",
    "record_id": "L-2026-0337-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Camila Torres",
    "email": "camila.torres76@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD25802644788110",
    "model": "Modelo 2",
    "date": "2026-01-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2097",
    "record_id": "L-2026-0337-11",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva77@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD37816122767740",
    "model": "Modelo 2",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-01-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-19T09:15:00.000Z",
      "delivered_at": "2026-01-19T09:15:00.000Z",
      "expires_at": "2026-02-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2098",
    "record_id": "L-2026-0337-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz78@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 447",
    "vin": "9BD12161120068260",
    "model": "Modelo 2",
    "date": "2026-01-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-13T06:15:00.000Z",
      "ended_at": "2026-01-13T06:16:14.000Z",
      "duration_sec": 74,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.186.206.118",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7507,
        "lon": -66.5786,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-13T06:16:14.000Z"
    }
  },
  {
    "id": "2099",
    "record_id": "L-2026-0337-13",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez79@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD20677788593820",
    "model": "Modelo 2",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2100",
    "record_id": "L-2026-0337-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro80@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD91325098151210",
    "model": "Modelo 2",
    "date": "2026-01-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": "2026-01-24T09:15:00.000Z",
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2101",
    "record_id": "L-2026-0338-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez2@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 452",
    "vin": "9BD24939102247140",
    "model": "Modelo 2",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-10T13:15:00.000Z",
      "ended_at": "2026-01-10T13:21:28.000Z",
      "duration_sec": 388,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.88.99.179",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2051,
        "lon": -67.2021,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-10T13:21:28.000Z"
    }
  },
  {
    "id": "2102",
    "record_id": "L-2026-0338-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal3@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD15249135219790",
    "model": "Modelo 1",
    "date": "2026-01-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2103",
    "record_id": "L-2026-0338-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez4@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD78001129962950",
    "model": "Modelo 1",
    "date": "2026-01-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-09T09:15:00.000Z",
      "delivered_at": "2026-01-09T09:15:00.000Z",
      "expires_at": "2026-01-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2104",
    "record_id": "L-2026-0338-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira5@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 435",
    "vin": "9BD20750459591030",
    "model": "Modelo 2",
    "date": "2026-01-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-07T09:15:00.000Z",
      "delivered_at": "2026-01-07T09:15:00.000Z",
      "expires_at": "2026-01-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2105",
    "record_id": "L-2026-0338-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres6@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD27214471995670",
    "model": "Modelo 2",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-26T09:15:00.000Z",
      "delivered_at": "2026-01-26T09:15:00.000Z",
      "expires_at": "2026-02-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-27T14:15:00.000Z",
      "ended_at": "2026-01-27T14:15:40.000Z",
      "duration_sec": 40,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.77.158.148",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 4,
        "same_device_count": 4,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 4
      },
      "signals": {
        "sec_per_question": 3.3,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-01-27T14:15:40.000Z"
    }
  },
  {
    "id": "2106",
    "record_id": "L-2026-0338-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno7@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 436",
    "vin": "9BD46270362455240",
    "model": "Modelo 1",
    "date": "2026-01-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-31T09:15:00.000Z",
      "delivered_at": "2026-01-31T09:15:00.000Z",
      "expires_at": "2026-02-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-02T23:15:00.000Z",
      "ended_at": "2026-02-02T23:19:36.000Z",
      "duration_sec": 276,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.226.15.210",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6164,
        "lon": -66.6774,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-02T23:19:36.000Z"
    }
  },
  {
    "id": "2107",
    "record_id": "L-2026-0338-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa8@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 433",
    "vin": "9BD80652460128430",
    "model": "Modelo 1",
    "date": "2026-01-24T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-29T09:15:00.000Z",
      "delivered_at": "2026-01-29T09:15:00.000Z",
      "expires_at": "2026-02-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2108",
    "record_id": "L-2026-0338-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera9@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD68088067156820",
    "model": "Modelo 2",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-24T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-01-24T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-02-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2109",
    "record_id": "L-2026-0338-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa10@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 433",
    "vin": "9BD77411525547570",
    "model": "Modelo 2",
    "date": "2026-01-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-02-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2110",
    "record_id": "L-2026-0338-11",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa11@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 452",
    "vin": "9BD47002389476290",
    "model": "Modelo 1",
    "date": "2026-01-14T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-17T09:15:00.000Z",
      "delivered_at": "2026-01-17T09:15:00.000Z",
      "expires_at": "2026-02-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-19T09:15:00.000Z",
      "ended_at": "2026-01-19T09:18:27.000Z",
      "duration_sec": 207,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "neutro",
        "text": "Sucio — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.174.201",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4324,
        "lon": -66.696,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-19T09:18:27.000Z"
    }
  },
  {
    "id": "2111",
    "record_id": "L-2026-0338-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa12@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 441",
    "vin": "9BD11244293379160",
    "model": "Modelo 1",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-10T09:15:00.000Z",
      "delivered_at": "2026-01-10T09:15:00.000Z",
      "expires_at": "2026-01-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2112",
    "record_id": "L-2026-0339-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez33@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD70221843385520",
    "model": "Modelo 2",
    "date": "2026-02-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2113",
    "record_id": "L-2026-0339-4",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez35@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS - MARACAIBO",
    "brand": "Fiat",
    "assessor": "Asesor 450",
    "vin": "9BD72344204761510",
    "model": "Modelo 1",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-13T09:15:00.000Z",
      "delivered_at": "2026-02-13T09:15:00.000Z",
      "expires_at": "2026-03-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-14T21:15:00.000Z",
      "ended_at": "2026-02-14T21:15:44.000Z",
      "duration_sec": 44,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.167.75.84",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 4.9,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-14T21:15:44.000Z"
    }
  },
  {
    "id": "2114",
    "record_id": "L-2026-0339-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre36@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD12618943011930",
    "model": "Modelo 2",
    "date": "2026-02-06T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2115",
    "record_id": "L-2026-0339-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno37@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 456",
    "vin": "9BD15430909894650",
    "model": "Modelo 1",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-26T19:15:00.000Z",
      "ended_at": "2026-02-26T19:18:41.000Z",
      "duration_sec": 221,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "negativo",
        "text": "Financiamiento o banco — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.33.55.61",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3302,
        "lon": -67.2461,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-26T19:18:41.000Z"
    }
  },
  {
    "id": "2116",
    "record_id": "L-2026-0339-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz38@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD27265249270060",
    "model": "Modelo 2",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-12T09:15:00.000Z",
      "delivered_at": "2026-02-12T09:15:00.000Z",
      "expires_at": "2026-03-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2117",
    "record_id": "L-2026-0339-10",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz41@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD62829001177300",
    "model": "Modelo 2",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-07T09:15:00.000Z",
      "delivered_at": "2026-02-07T09:15:00.000Z",
      "expires_at": "2026-02-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2118",
    "record_id": "L-2026-0339-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa42@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD95189939328410",
    "model": "Modelo 2",
    "date": "2026-02-19T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-23T09:15:00.000Z",
      "delivered_at": "2026-02-23T09:15:00.000Z",
      "expires_at": "2026-03-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T05:15:00.000Z",
      "ended_at": "2026-02-24T05:15:47.000Z",
      "duration_sec": 47,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Vehículo dañado",
        "polarity": "positivo",
        "text": "Vehículo dañado — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.37.200.7",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-24T05:15:47.000Z"
    }
  },
  {
    "id": "2119",
    "record_id": "L-2026-0339-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro43@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 430",
    "vin": "9BD50073212044710",
    "model": "Modelo 2",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2120",
    "record_id": "L-2026-0339-14",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa45@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 445",
    "vin": "9BD99108588309860",
    "model": "Modelo 1",
    "date": "2026-02-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-16T09:15:00.000Z",
      "delivered_at": "2026-02-16T09:15:00.000Z",
      "expires_at": "2026-03-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-18T05:15:00.000Z",
      "ended_at": "2026-02-18T05:21:21.000Z",
      "duration_sec": 381,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "negativo",
        "text": "Calidad producto — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.59.246.33",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2534,
        "lon": -66.7702,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 42.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-18T05:21:21.000Z"
    }
  },
  {
    "id": "2121",
    "record_id": "L-2026-0339-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa46@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD85752043166550",
    "model": "Modelo 2",
    "date": "2026-02-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-11T09:15:00.000Z",
      "delivered_at": "2026-02-11T09:15:00.000Z",
      "expires_at": "2026-03-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2122",
    "record_id": "L-2026-0340-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina64@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD62978572939280",
    "model": "Modelo 2",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-20T09:15:00.000Z",
      "delivered_at": "2026-02-20T09:15:00.000Z",
      "expires_at": "2026-03-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-20T15:15:00.000Z",
      "ended_at": "2026-02-20T15:15:23.000Z",
      "duration_sec": 23,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Presupuesto - cotización",
        "polarity": "negativo",
        "text": "Presupuesto - cotización — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.82.212.10",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 1.9,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-02-20T15:15:23.000Z"
    }
  },
  {
    "id": "2123",
    "record_id": "L-2026-0340-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan65@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 441",
    "vin": "9BD66448610333530",
    "model": "Modelo 1",
    "date": "2026-02-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-17T09:15:00.000Z",
      "delivered_at": "2026-02-17T09:15:00.000Z",
      "expires_at": "2026-03-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2124",
    "record_id": "L-2026-0340-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva66@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 438",
    "vin": "9BD51651614687490",
    "model": "Modelo 1",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2125",
    "record_id": "L-2026-0340-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez67@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD40818539949310",
    "model": "Modelo 2",
    "date": "2026-02-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2126",
    "record_id": "L-2026-0340-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez68@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 441",
    "vin": "9BD78973858988080",
    "model": "Modelo 1",
    "date": "2026-02-09T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-15T09:15:00.000Z",
      "delivered_at": "2026-02-15T09:15:00.000Z",
      "expires_at": "2026-03-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2127",
    "record_id": "L-2026-0340-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva69@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 440",
    "vin": "9BD72060520932430",
    "model": "Modelo 1",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": "2026-03-04T09:15:00.000Z",
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2128",
    "record_id": "L-2026-0340-8",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez70@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD88997937422230",
    "model": "Modelo 1",
    "date": "2026-02-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-04T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-04T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2129",
    "record_id": "L-2026-0340-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira71@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 439",
    "vin": "9BD65207770536270",
    "model": "Modelo 1",
    "date": "2026-02-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-27T09:15:00.000Z",
      "delivered_at": "2026-02-27T09:15:00.000Z",
      "expires_at": "2026-03-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2130",
    "record_id": "L-2026-0340-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas72@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD18418942470390",
    "model": "Modelo 1",
    "date": "2026-02-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-22T09:15:00.000Z",
      "delivered_at": "2026-02-22T09:15:00.000Z",
      "expires_at": "2026-03-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2131",
    "record_id": "L-2026-0340-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre73@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 439",
    "vin": "9BD94123791759980",
    "model": "Modelo 2",
    "date": "2026-02-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-03T09:15:00.000Z",
      "delivered_at": "2026-03-03T09:15:00.000Z",
      "expires_at": "2026-03-24T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-05T07:15:00.000Z",
      "ended_at": "2026-03-05T07:17:53.000Z",
      "duration_sec": 173,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.142.184.99",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.276,
        "lon": -66.7269,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-05T07:17:53.000Z"
    }
  },
  {
    "id": "2132",
    "record_id": "L-2026-0340-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan74@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD19030104464760",
    "model": "Modelo 2",
    "date": "2026-02-08T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-14T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-14T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2133",
    "record_id": "L-2026-0341-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal95@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD28756891248780",
    "model": "Modelo 1",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-27T23:15:00.000Z",
      "ended_at": "2026-03-27T23:19:01.000Z",
      "duration_sec": 241,
      "progress": 5,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Calidad producto",
        "subcategory": "Calidad producto",
        "polarity": "negativo",
        "text": "Calidad producto — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.74.199.115",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8742,
        "lon": -67.1177,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 48.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 56
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-27T23:19:01.000Z"
    }
  },
  {
    "id": "2134",
    "record_id": "L-2026-0341-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina96@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 437",
    "vin": "9BD72197826335480",
    "model": "Modelo 1",
    "date": "2026-03-12T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-19T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-19T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2135",
    "record_id": "L-2026-0341-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz0@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD71631285383570",
    "model": "Modelo 1",
    "date": "2026-03-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2136",
    "record_id": "L-2026-0341-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro1@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD80879919874180",
    "model": "Modelo 2",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2137",
    "record_id": "L-2026-0341-7",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas3@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 460",
    "vin": "9BD47784488519290",
    "model": "Modelo 1",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-29T10:15:00.000Z",
      "ended_at": "2026-03-29T10:22:50.000Z",
      "duration_sec": 470,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.126.61.166",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7293,
        "lon": -67.0641,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-29T10:22:50.000Z"
    }
  },
  {
    "id": "2138",
    "record_id": "L-2026-0341-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez4@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 448",
    "vin": "9BD26440239704430",
    "model": "Modelo 2",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-14T09:15:00.000Z",
      "delivered_at": "2026-03-14T09:15:00.000Z",
      "expires_at": "2026-04-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-17T03:15:00.000Z",
      "ended_at": "2026-03-17T03:18:29.000Z",
      "duration_sec": 209,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Atención",
        "polarity": "negativo",
        "text": "Atención — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.181.245.49",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4909,
        "lon": -67.0747,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-17T03:18:29.000Z"
    }
  },
  {
    "id": "2139",
    "record_id": "L-2026-0341-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno5@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD19336244378750",
    "model": "Modelo 2",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-03-12T11:15:00.000Z",
      "ended_at": "2026-03-12T11:17:41.000Z",
      "duration_sec": 161,
      "progress": 7,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.72.60.98",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6567,
        "lon": -66.7744,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 78
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T11:17:41.000Z"
    }
  },
  {
    "id": "2140",
    "record_id": "L-2026-0341-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa6@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 438",
    "vin": "9BD87170139567370",
    "model": "Modelo 1",
    "date": "2026-03-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-21T09:15:00.000Z",
      "delivered_at": "2026-03-21T09:15:00.000Z",
      "expires_at": "2026-04-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-23T22:15:00.000Z",
      "ended_at": "2026-03-23T22:16:28.000Z",
      "duration_sec": 88,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.17.100.63",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2621,
        "lon": -66.964,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-23T22:16:28.000Z"
    }
  },
  {
    "id": "2141",
    "record_id": "L-2026-0341-11",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno7@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD81897736266070",
    "model": "Modelo 2",
    "date": "2026-03-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-29T09:15:00.000Z",
      "delivered_at": "2026-03-29T09:15:00.000Z",
      "expires_at": "2026-04-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-31T07:15:00.000Z",
      "ended_at": "2026-03-31T07:21:14.000Z",
      "duration_sec": 374,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.175.229.213",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8459,
        "lon": -66.7233,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 41.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-31T07:21:14.000Z"
    }
  },
  {
    "id": "2142",
    "record_id": "L-2026-0341-12",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez8@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 456",
    "vin": "9BD26890656940560",
    "model": "Modelo 1",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-20T09:15:00.000Z",
      "delivered_at": "2026-03-20T09:15:00.000Z",
      "expires_at": "2026-04-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2143",
    "record_id": "L-2026-0341-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega9@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD93991977710230",
    "model": "Modelo 1",
    "date": "2026-03-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-30T10:15:00.000Z",
      "ended_at": "2026-03-30T10:22:35.000Z",
      "duration_sec": 455,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.101.51.25",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7889,
        "lon": -66.5804,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-30T10:22:35.000Z"
    }
  },
  {
    "id": "2144",
    "record_id": "L-2026-0341-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega10@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 433",
    "vin": "9BD88198154309240",
    "model": "Modelo 1",
    "date": "2026-03-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-28T09:15:00.000Z",
      "delivered_at": "2026-03-28T09:15:00.000Z",
      "expires_at": "2026-04-18T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-30T16:15:00.000Z",
      "ended_at": "2026-03-30T16:20:01.000Z",
      "duration_sec": 301,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Oferta comercial",
        "polarity": "positivo",
        "text": "Oferta comercial — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.194.202.40",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6001,
        "lon": -66.8698,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-30T16:20:01.000Z"
    }
  },
  {
    "id": "2145",
    "record_id": "L-2026-0342-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno29@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD91653785275470",
    "model": "Modelo 2",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-03T09:15:00.000Z",
      "delivered_at": "2026-04-03T09:15:00.000Z",
      "expires_at": "2026-04-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2146",
    "record_id": "L-2026-0342-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas30@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD71937563361980",
    "model": "Modelo 1",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2147",
    "record_id": "L-2026-0342-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina31@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 437",
    "vin": "9BD53848876165170",
    "model": "Modelo 2",
    "date": "2026-03-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-13T09:15:00.000Z",
      "delivered_at": "2026-03-13T09:15:00.000Z",
      "expires_at": "2026-04-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-16T09:15:00.000Z",
      "ended_at": "2026-03-16T09:18:24.000Z",
      "duration_sec": 204,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "neutro",
        "text": "Asesoramiento — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.67.80.90",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4012,
        "lon": -67.0341,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 17,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-16T09:18:24.000Z"
    }
  },
  {
    "id": "2148",
    "record_id": "L-2026-0342-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina33@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-03-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-16T09:15:00.000Z",
      "delivered_at": "2026-03-16T09:15:00.000Z",
      "expires_at": "2026-04-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-19T06:15:00.000Z",
      "ended_at": "2026-03-19T06:15:18.000Z",
      "duration_sec": 18,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Eficiencia - compromiso",
        "polarity": "positivo",
        "text": "Eficiencia - compromiso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.128.214.8",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 1.5,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-03-19T06:15:18.000Z"
    }
  },
  {
    "id": "2149",
    "record_id": "L-2026-0342-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz34@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "ITAL AUTOS VALENCIA, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 443",
    "vin": "9BD71411360076360",
    "model": "Modelo 1",
    "date": "2026-03-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2150",
    "record_id": "L-2026-0342-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas35@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 431",
    "vin": "9BD53515960152940",
    "model": "Modelo 1",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2151",
    "record_id": "L-2026-0342-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno37@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 435",
    "vin": "9BD83891896121420",
    "model": "Modelo 1",
    "date": "2026-03-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-27T09:15:00.000Z",
      "delivered_at": "2026-03-27T09:15:00.000Z",
      "expires_at": "2026-04-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2152",
    "record_id": "L-2026-0342-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno38@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD85693462318600",
    "model": "Modelo 1",
    "date": "2026-03-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-24T09:15:00.000Z",
      "delivered_at": "2026-03-24T09:15:00.000Z",
      "expires_at": "2026-04-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2153",
    "record_id": "L-2026-0342-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez39@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 440",
    "vin": "9BD33784755288630",
    "model": "Modelo 1",
    "date": "2026-03-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-17T09:15:00.000Z",
      "delivered_at": "2026-03-17T09:15:00.000Z",
      "expires_at": "2026-04-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-18T06:15:00.000Z",
      "ended_at": "2026-03-18T06:16:02.000Z",
      "duration_sec": 62,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Pagos",
        "subcategory": "Medio de pago",
        "polarity": "positivo",
        "text": "Medio de pago — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.85.8.160",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3242,
        "lon": -67.0576,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 5.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-18T06:16:02.000Z"
    }
  },
  {
    "id": "2154",
    "record_id": "L-2026-0343-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz62@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD47286696477530",
    "model": "Modelo 2",
    "date": "2026-04-17T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2155",
    "record_id": "L-2026-0343-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz63@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 440",
    "vin": "9BD75602838594340",
    "model": "Modelo 2",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2156",
    "record_id": "L-2026-0343-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera64@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD11335102661410",
    "model": "Modelo 1",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2157",
    "record_id": "L-2026-0343-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal65@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD17988624067660",
    "model": "Modelo 2",
    "date": "2026-04-09T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2158",
    "record_id": "L-2026-0343-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa67@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 432",
    "vin": "9BD73028230325000",
    "model": "Modelo 2",
    "date": "2026-04-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-12T09:15:00.000Z",
      "delivered_at": "2026-04-12T09:15:00.000Z",
      "expires_at": "2026-05-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-14T01:15:00.000Z",
      "ended_at": "2026-04-14T01:22:39.000Z",
      "duration_sec": 459,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Amabilidad",
        "polarity": "positivo",
        "text": "Amabilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.161.104.73",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4731,
        "lon": -66.9679,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 51,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-14T01:22:39.000Z"
    }
  },
  {
    "id": "2159",
    "record_id": "L-2026-0343-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro68@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 448",
    "vin": "9BD77121180692650",
    "model": "Modelo 1",
    "date": "2026-04-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-23T09:15:00.000Z",
      "delivered_at": "2026-04-23T09:15:00.000Z",
      "expires_at": "2026-05-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2160",
    "record_id": "L-2026-0343-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina70@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 453",
    "vin": "9BD95573515782890",
    "model": "Modelo 2",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-21T09:15:00.000Z",
      "delivered_at": "2026-04-21T09:15:00.000Z",
      "expires_at": "2026-05-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2161",
    "record_id": "L-2026-0343-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas71@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 447",
    "vin": "9BD59524355704810",
    "model": "Modelo 1",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-08T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-08T09:15:00.000Z",
      "delivered_at": "2026-04-08T09:15:00.000Z",
      "expires_at": "2026-04-29T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-09T19:15:00.000Z",
      "ended_at": "2026-04-09T19:22:04.000Z",
      "duration_sec": 424,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.147.97.40",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.3386,
        "lon": -66.5267,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-09T19:22:04.000Z"
    }
  },
  {
    "id": "2162",
    "record_id": "L-2026-0343-14",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega72@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD90341336894970",
    "model": "Modelo 1",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2163",
    "record_id": "L-2026-0343-15",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz73@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "9BD99703912576260",
    "model": "Modelo 2",
    "date": "2026-04-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2164",
    "record_id": "L-2026-0343-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez74@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 451",
    "vin": "9BD37619648576400",
    "model": "Modelo 2",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2165",
    "record_id": "L-2026-0343-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez75@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS - MARACAIBO",
    "brand": "Fiat",
    "assessor": "Asesor 450",
    "vin": "9BD45151337536510",
    "model": "Modelo 1",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-20T09:15:00.000Z",
      "delivered_at": "2026-04-20T09:15:00.000Z",
      "expires_at": "2026-05-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2166",
    "record_id": "L-2026-0343-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez76@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 433",
    "vin": "9BD55589807952100",
    "model": "Modelo 2",
    "date": "2026-04-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2167",
    "record_id": "L-2026-0343-19",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz77@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 460",
    "vin": "9BD69890598528410",
    "model": "Modelo 2",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-09T09:15:00.000Z",
      "delivered_at": "2026-04-09T09:15:00.000Z",
      "expires_at": "2026-04-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2168",
    "record_id": "L-2026-0344-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez91@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD11317373183480",
    "model": "Modelo 2",
    "date": "2026-04-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-30T09:15:00.000Z",
      "delivered_at": "2026-04-30T09:15:00.000Z",
      "expires_at": "2026-05-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2169",
    "record_id": "L-2026-0344-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre92@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD71822362334640",
    "model": "Modelo 1",
    "date": "2026-04-14T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-19T09:15:00.000Z",
      "delivered_at": "2026-04-19T09:15:00.000Z",
      "expires_at": "2026-05-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2170",
    "record_id": "L-2026-0344-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro93@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 442",
    "vin": "9BD79982767426470",
    "model": "Modelo 1",
    "date": "2026-04-03T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-07T09:15:00.000Z",
      "delivered_at": "2026-04-07T09:15:00.000Z",
      "expires_at": "2026-04-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2171",
    "record_id": "L-2026-0344-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega94@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 432",
    "vin": "9BD74195033328040",
    "model": "Modelo 2",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-15T22:15:00.000Z",
      "ended_at": "2026-04-15T22:20:57.000Z",
      "duration_sec": 357,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.68.8.242",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1674,
        "lon": -66.7955,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-15T22:20:57.000Z"
    }
  },
  {
    "id": "2172",
    "record_id": "L-2026-0344-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez95@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 447",
    "vin": "9BD12630554916800",
    "model": "Modelo 2",
    "date": "2026-04-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-14T09:15:00.000Z",
      "delivered_at": "2026-04-14T09:15:00.000Z",
      "expires_at": "2026-05-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2173",
    "record_id": "L-2026-0344-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez0@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "9BD15777152196970",
    "model": "Modelo 2",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2174",
    "record_id": "L-2026-0344-10",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey2@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD66943583925240",
    "model": "Modelo 1",
    "date": "2026-04-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2175",
    "record_id": "L-2026-0344-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas3@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "9BD65427497587770",
    "model": "Modelo 1",
    "date": "2026-04-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-05-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2176",
    "record_id": "L-2026-0345-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz25@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 456",
    "vin": "9BD25029625219080",
    "model": "Modelo 2",
    "date": "2026-05-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-09T09:15:00.000Z",
      "delivered_at": "2026-05-09T09:15:00.000Z",
      "expires_at": "2026-05-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-11T20:15:00.000Z",
      "ended_at": "2026-05-11T20:15:42.000Z",
      "duration_sec": 42,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.83.234.4",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 3.5,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-05-11T20:15:42.000Z"
    }
  },
  {
    "id": "2177",
    "record_id": "L-2026-0345-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal26@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "ITAL AUTOS VALENCIA, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 444",
    "vin": "9BD93184463638550",
    "model": "Modelo 1",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2178",
    "record_id": "L-2026-0345-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez27@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD17394487320930",
    "model": "Modelo 2",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2179",
    "record_id": "L-2026-0345-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez28@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD55846587263850",
    "model": "Modelo 1",
    "date": "2026-05-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2180",
    "record_id": "L-2026-0345-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega29@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD61782649430500",
    "model": "Modelo 2",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-20T09:15:00.000Z",
      "delivered_at": "2026-05-20T09:15:00.000Z",
      "expires_at": "2026-06-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-21T01:15:00.000Z",
      "ended_at": "2026-05-21T01:20:59.000Z",
      "duration_sec": 359,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.130.237.66",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7071,
        "lon": -66.9551,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-21T01:20:59.000Z"
    }
  },
  {
    "id": "2181",
    "record_id": "L-2026-0345-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz30@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 432",
    "vin": "9BD45654662616750",
    "model": "Modelo 2",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-01T22:15:00.000Z",
      "ended_at": "2026-06-01T22:22:52.000Z",
      "duration_sec": 472,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "positivo",
        "text": "Ubicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.146.236.193",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.5394,
        "lon": -67.1422,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 52.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-01T22:22:52.000Z"
    }
  },
  {
    "id": "2182",
    "record_id": "L-2026-0345-8",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega31@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 451",
    "vin": "9BD11587237832770",
    "model": "Modelo 2",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-19T09:15:00.000Z",
      "delivered_at": "2026-05-19T09:15:00.000Z",
      "expires_at": "2026-06-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2183",
    "record_id": "L-2026-0345-9",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan32@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 436",
    "vin": "9BD38588503112700",
    "model": "Modelo 1",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-05-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-30T09:15:00.000Z",
      "delivered_at": "2026-05-30T09:15:00.000Z",
      "expires_at": "2026-06-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-30T21:15:00.000Z",
      "ended_at": "2026-05-30T21:18:42.000Z",
      "duration_sec": 222,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Explicación de trabajos realizados",
        "polarity": "positivo",
        "text": "Explicación de trabajos realizados — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.206.236.189",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7875,
        "lon": -67.2382,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-30T21:18:42.000Z"
    }
  },
  {
    "id": "2184",
    "record_id": "L-2026-0345-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz33@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "ITAL AUTOS VALENCIA, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 443",
    "vin": "9BD47681638519700",
    "model": "Modelo 1",
    "date": "2026-05-09T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-14T14:15:00.000Z",
      "ended_at": "2026-05-14T14:21:32.000Z",
      "duration_sec": 392,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Precio",
        "polarity": "positivo",
        "text": "Precio — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.54.230.218",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.85,
        "lon": -66.8084,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-14T14:21:32.000Z"
    }
  },
  {
    "id": "2185",
    "record_id": "L-2026-0345-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz34@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 437",
    "vin": "9BD29606139209040",
    "model": "Modelo 1",
    "date": "2026-05-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T12:15:00.000Z",
      "ended_at": "2026-05-26T12:19:31.000Z",
      "duration_sec": 271,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "neutro",
        "text": "Amabilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.182.48.152",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6772,
        "lon": -66.8311,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T12:19:31.000Z"
    }
  },
  {
    "id": "2186",
    "record_id": "L-2026-0345-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva35@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD30487006092270",
    "model": "Modelo 2",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2187",
    "record_id": "L-2026-0345-14",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz37@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD44454963579170",
    "model": "Modelo 1",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-27T09:15:00.000Z",
      "delivered_at": "2026-05-27T09:15:00.000Z",
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-28T14:15:00.000Z",
      "ended_at": "2026-05-28T14:18:41.000Z",
      "duration_sec": 221,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "negativo",
        "text": "Transporte alternativo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.235.121.26",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2277,
        "lon": -66.5856,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-28T14:18:41.000Z"
    }
  },
  {
    "id": "2188",
    "record_id": "L-2026-0345-15",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres38@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 447",
    "vin": "9BD99868207635750",
    "model": "Modelo 2",
    "date": "2026-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-24T09:15:00.000Z",
      "delivered_at": "2026-05-24T09:15:00.000Z",
      "expires_at": "2026-06-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-26T15:15:00.000Z",
      "ended_at": "2026-05-26T15:16:20.000Z",
      "duration_sec": 80,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 3,
      "recommendation_score": 4,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "negativo",
        "text": "Recepción del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 3,
        "kpi.title.recomendacionNps": 4,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.249.217.105",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1513,
        "lon": -66.5292,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 6.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-26T15:16:20.000Z"
    }
  },
  {
    "id": "2189",
    "record_id": "L-2026-0345-16",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro39@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "ITAL AUTOS VALENCIA, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 443",
    "vin": "9BD11299782479870",
    "model": "Modelo 1",
    "date": "2026-05-19T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2190",
    "record_id": "L-2026-0345-17",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez40@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 440",
    "vin": "9BD13401338826980",
    "model": "Modelo 2",
    "date": "2026-05-03T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2191",
    "record_id": "L-2026-0346-3",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa57@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 435",
    "vin": "9BD94590696690390",
    "model": "Modelo 1",
    "date": "2026-06-12T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-17T09:15:00.000Z",
      "delivered_at": "2026-06-17T09:15:00.000Z",
      "expires_at": "2026-07-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-18T19:15:00.000Z",
      "ended_at": "2026-06-18T19:16:04.000Z",
      "duration_sec": 64,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Financiamiento o banco",
        "polarity": "positivo",
        "text": "Financiamiento o banco — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.91.142.126",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2277,
        "lon": -67.1964,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-18T19:16:04.000Z"
    }
  },
  {
    "id": "2192",
    "record_id": "L-2026-0346-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez59@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 460",
    "vin": "9BD77942129909700",
    "model": "Modelo 1",
    "date": "2026-06-02T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-11T06:15:00.000Z",
      "ended_at": "2026-06-11T06:16:00.000Z",
      "duration_sec": 60,
      "progress": 6,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "neutro",
        "text": "Falla técnica del vehículo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.179.6.167",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7448,
        "lon": -66.7718,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 10,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 67
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-11T06:16:00.000Z"
    }
  },
  {
    "id": "2193",
    "record_id": "L-2026-0346-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez61@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD42688663331450",
    "model": "Modelo 2",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2194",
    "record_id": "L-2026-0346-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro62@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD23096459849530",
    "model": "Modelo 1",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-12T18:15:00.000Z",
      "ended_at": "2026-06-12T18:21:32.000Z",
      "duration_sec": 392,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.158.143.123",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6016,
        "lon": -66.6101,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 43.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-12T18:21:32.000Z"
    }
  },
  {
    "id": "2195",
    "record_id": "L-2026-0346-9",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina63@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 430",
    "vin": "9BD83310128882470",
    "model": "Modelo 1",
    "date": "2026-06-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-01T09:15:00.000Z",
      "delivered_at": "2026-07-01T09:15:00.000Z",
      "expires_at": "2026-07-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2196",
    "record_id": "L-2026-0346-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina66@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 447",
    "vin": "9BD46304906262340",
    "model": "Modelo 2",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-15T09:15:00.000Z",
      "delivered_at": "2026-06-15T09:15:00.000Z",
      "expires_at": "2026-07-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2197",
    "record_id": "L-2026-0346-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro68@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD28184874165220",
    "model": "Modelo 2",
    "date": "2026-06-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-22T16:15:00.000Z",
      "ended_at": "2026-06-22T16:19:52.000Z",
      "duration_sec": 292,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.209.90.173",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2551,
        "lon": -66.5992,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 32.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-22T16:19:52.000Z"
    }
  },
  {
    "id": "2198",
    "record_id": "L-2026-0346-16",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno70@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 448",
    "vin": "9BD13376161953820",
    "model": "Modelo 2",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-30T16:15:00.000Z",
      "ended_at": "2026-06-30T16:20:32.000Z",
      "duration_sec": 332,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 2,
      "recommendation_score": 3,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Gestión administrativa",
        "subcategory": "Trámites",
        "polarity": "negativo",
        "text": "Trámites — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 2,
        "kpi.title.recomendacionNps": 3,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.19.217",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4353,
        "lon": -67.2189,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 36.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-30T16:20:32.000Z"
    }
  },
  {
    "id": "2199",
    "record_id": "L-2026-0346-17",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega71@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "9BD36812501692900",
    "model": "Modelo 1",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2200",
    "record_id": "L-2026-0346-18",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre72@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD80569425160560",
    "model": "Modelo 1",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-03T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-03T09:15:00.000Z",
      "delivered_at": "2026-07-03T09:15:00.000Z",
      "expires_at": "2026-07-24T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2201",
    "record_id": "L-2026-0346-19",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez73@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD59983709642910",
    "model": "Modelo 2",
    "date": "2026-06-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-17T03:15:00.000Z",
      "ended_at": "2026-06-17T03:15:20.000Z",
      "duration_sec": 20,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "neutro",
        "text": "Regalo — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 100,
      "context": {
        "ip": "190.206.5.142",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 3,
        "same_device_count": 3,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 3
      },
      "signals": {
        "sec_per_question": 2.2,
        "too_short": true,
        "too_long": false,
        "straightlining": true,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 100,
        "ballot_box_stuffing": true,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "probableFraude",
      "decision": "fraudeConfirmada",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": true,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-17T03:15:20.000Z"
    }
  },
  {
    "id": "2202",
    "record_id": "L-2026-0346-20",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez74@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 433",
    "vin": "9BD51874298990890",
    "model": "Modelo 1",
    "date": "2026-06-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-03T02:15:00.000Z",
      "ended_at": "2026-07-03T02:16:04.000Z",
      "duration_sec": 64,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Falla técnica del vehículo",
        "polarity": "negativo",
        "text": "Falla técnica del vehículo — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.52.241.163",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2798,
        "lon": -67.2435,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-03T02:16:04.000Z"
    }
  },
  {
    "id": "2203",
    "record_id": "L-2026-0347-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez87@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD94828743777470",
    "model": "Modelo 2",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-16T09:15:00.000Z",
      "delivered_at": "2026-06-16T09:15:00.000Z",
      "expires_at": "2026-07-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T09:15:00.000Z",
      "ended_at": "2026-06-19T09:17:44.000Z",
      "duration_sec": 164,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.181.108.218",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.7737,
        "lon": -66.9807,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T09:17:44.000Z"
    }
  },
  {
    "id": "2204",
    "record_id": "L-2026-0347-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz88@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD17638758498750",
    "model": "Modelo 1",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-30T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-30T09:15:00.000Z",
      "delivered_at": "2026-06-30T09:15:00.000Z",
      "expires_at": "2026-07-21T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-01T13:15:00.000Z",
      "ended_at": "2026-07-01T13:19:59.000Z",
      "duration_sec": 299,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Competencias - capacitación",
        "polarity": "positivo",
        "text": "Competencias - capacitación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.155.45.26",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4603,
        "lon": -66.6303,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 24.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-01T13:19:59.000Z"
    }
  },
  {
    "id": "2205",
    "record_id": "L-2026-0347-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa89@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 445",
    "vin": "",
    "model": "Modelo 2",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-12T09:15:00.000Z",
      "delivered_at": "2026-06-12T09:15:00.000Z",
      "expires_at": "2026-07-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2206",
    "record_id": "L-2026-0347-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro90@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD95825869689230",
    "model": "Modelo 1",
    "date": "2026-06-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T15:15:00.000Z",
      "ended_at": "2026-06-19T15:18:49.000Z",
      "duration_sec": 229,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.235.99.28",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8017,
        "lon": -67.2513,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.1,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T15:18:49.000Z"
    }
  },
  {
    "id": "2207",
    "record_id": "L-2026-0347-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez91@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD40303213742440",
    "model": "Modelo 1",
    "date": "2026-06-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2208",
    "record_id": "L-2026-0347-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa92@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD22592178559180",
    "model": "Modelo 1",
    "date": "2026-06-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-21T00:15:00.000Z",
      "ended_at": "2026-06-21T00:20:51.000Z",
      "duration_sec": 351,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Atraso",
        "polarity": "neutro",
        "text": "Atraso — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.198.102",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8435,
        "lon": -66.6715,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-21T00:20:51.000Z"
    }
  },
  {
    "id": "2209",
    "record_id": "L-2026-0347-8",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey93@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 431",
    "vin": "9BD83266843210370",
    "model": "Modelo 2",
    "date": "2026-06-19T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2210",
    "record_id": "L-2026-0347-10",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega95@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD46014826933470",
    "model": "Modelo 1",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2211",
    "record_id": "L-2026-0347-11",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva96@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 438",
    "vin": "9BD15456964324890",
    "model": "Modelo 2",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-02T09:15:00.000Z",
      "delivered_at": "2026-07-02T09:15:00.000Z",
      "expires_at": "2026-07-23T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2212",
    "record_id": "L-2026-0347-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina0@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOMOTORES REIGA, C.A. Y REPUESTOS REIGA C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 434",
    "vin": "",
    "model": "Modelo 1",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-29T09:15:00.000Z",
      "delivered_at": "2026-06-29T09:15:00.000Z",
      "expires_at": "2026-07-20T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-01T02:15:00.000Z",
      "ended_at": "2026-07-01T02:21:46.000Z",
      "duration_sec": 406,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 4,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "negativo",
        "text": "Amabilidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 4,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muyInsatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.214.190.190",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8554,
        "lon": -66.869,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-01T02:21:46.000Z"
    }
  },
  {
    "id": "2213",
    "record_id": "L-2026-0347-13",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan1@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 442",
    "vin": "9BD41092718293160",
    "model": "Modelo 2",
    "date": "2026-06-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-27T09:15:00.000Z",
      "delivered_at": "2026-06-27T09:15:00.000Z",
      "expires_at": "2026-07-18T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-06-28T02:15:00.000Z",
      "ended_at": "2026-06-28T02:15:53.000Z",
      "duration_sec": 53,
      "progress": 9,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Transporte alternativo",
        "subcategory": "Transporte alternativo",
        "polarity": "positivo",
        "text": "Transporte alternativo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.cumplio"
      }
    },
    "fraud": {
      "score": 35,
      "context": {
        "ip": "190.141.90.9",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 10.48,
        "lon": -66.9,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 5.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 35,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 75
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-28T02:15:53.000Z"
    }
  },
  {
    "id": "2214",
    "record_id": "L-2026-0348-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro21@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD69040671978210",
    "model": "Modelo 1",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-22T09:15:00.000Z",
      "delivered_at": "2026-07-22T09:15:00.000Z",
      "expires_at": "2026-08-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2215",
    "record_id": "L-2026-0348-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez22@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD33513633823120",
    "model": "Modelo 1",
    "date": "2026-07-20T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2216",
    "record_id": "L-2026-0348-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno23@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Guayanauto, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 441",
    "vin": "9BD30419581284890",
    "model": "Modelo 2",
    "date": "2026-07-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-09T09:15:00.000Z",
      "delivered_at": "2026-07-09T09:15:00.000Z",
      "expires_at": "2026-07-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T23:15:00.000Z",
      "ended_at": "2026-07-11T23:17:46.000Z",
      "duration_sec": 166,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Atraso",
        "polarity": "positivo",
        "text": "Atraso — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.132.178.232",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6663,
        "lon": -66.9633,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 18.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T23:17:46.000Z"
    }
  },
  {
    "id": "2217",
    "record_id": "L-2026-0348-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez24@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS - MARACAIBO",
    "brand": "Fiat",
    "assessor": "Asesor 449",
    "vin": "9BD55452391524480",
    "model": "Modelo 1",
    "date": "2026-07-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-29T02:15:00.000Z",
      "ended_at": "2026-07-29T02:22:38.000Z",
      "duration_sec": 458,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.42.153.239",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4087,
        "lon": -66.8593,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 50.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-29T02:22:38.000Z"
    }
  },
  {
    "id": "2218",
    "record_id": "L-2026-0348-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa25@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 462",
    "vin": "9BD87293375151340",
    "model": "Modelo 2",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-24T09:15:00.000Z",
      "delivered_at": "2026-07-24T09:15:00.000Z",
      "expires_at": "2026-08-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2219",
    "record_id": "L-2026-0348-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Tomás Aguirre",
    "email": "tomas.aguirre26@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Trentino Motors, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 459",
    "vin": "9BD30721236794460",
    "model": "Modelo 2",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2220",
    "record_id": "L-2026-0348-8",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez27@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD70341328082810",
    "model": "Modelo 2",
    "date": "2026-07-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-29T09:15:00.000Z",
      "delivered_at": "2026-07-29T09:15:00.000Z",
      "expires_at": "2026-08-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2221",
    "record_id": "L-2026-0348-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira29@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "LAUMOTOR, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 448",
    "vin": "9BD77529827719030",
    "model": "Modelo 1",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-12T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-12T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2222",
    "record_id": "L-2026-0348-11",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega30@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 431",
    "vin": "9BD39009695371380",
    "model": "Modelo 2",
    "date": "2026-07-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-10T09:15:00.000Z",
      "delivered_at": "2026-07-10T09:15:00.000Z",
      "expires_at": "2026-07-31T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-11T23:15:00.000Z",
      "ended_at": "2026-07-11T23:17:23.000Z",
      "duration_sec": 143,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "neutro",
        "text": "Estado del local — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.136.194.244",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6334,
        "lon": -67.2982,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 15.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-11T23:17:23.000Z"
    }
  },
  {
    "id": "2223",
    "record_id": "L-2026-0348-12",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera31@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Auto Andes & CEC, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 428",
    "vin": "9BD17103155948640",
    "model": "Modelo 2",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-18T22:15:00.000Z",
      "ended_at": "2026-07-18T22:19:02.000Z",
      "duration_sec": 242,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 1,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Intercambio",
        "polarity": "negativo",
        "text": "Intercambio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 1,
        "kpi.title.cortesia": "kpi.segment.muyInsatisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.193.176.199",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2784,
        "lon": -67.1561,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-18T22:19:02.000Z"
    }
  },
  {
    "id": "2224",
    "record_id": "L-2026-0348-14",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz33@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Turín Motor´s Company, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 461",
    "vin": "9BD71912059585160",
    "model": "Modelo 1",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2225",
    "record_id": "L-2026-0348-16",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa35@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD85350978896840",
    "model": "Modelo 2",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-01T09:15:00.000Z",
      "delivered_at": "2026-08-01T09:15:00.000Z",
      "expires_at": "2026-08-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2226",
    "record_id": "L-2026-0348-17",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez36@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autodealers, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 431",
    "vin": "9BD50120188890510",
    "model": "Modelo 2",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2227",
    "record_id": "L-2026-0349-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez52@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTO ANDES, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 429",
    "vin": "9BD33920924938900",
    "model": "Modelo 1",
    "date": "2026-07-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-18T09:15:00.000Z",
      "delivered_at": "2026-07-18T09:15:00.000Z",
      "expires_at": "2026-08-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2228",
    "record_id": "L-2026-0349-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera53@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Autosial, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 438",
    "vin": "9BD99442376630890",
    "model": "Modelo 2",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-28T09:15:00.000Z",
      "delivered_at": "2026-07-28T09:15:00.000Z",
      "expires_at": "2026-08-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2229",
    "record_id": "L-2026-0349-4",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez54@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD49432692825940",
    "model": "Modelo 1",
    "date": "2026-07-28T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2230",
    "record_id": "L-2026-0349-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres55@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD57464906980590",
    "model": "Modelo 1",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2231",
    "record_id": "L-2026-0349-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa56@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "AUTOROMA Araure C.A",
    "brand": "Fiat",
    "assessor": "Asesor 435",
    "vin": "9BD33346116570490",
    "model": "Modelo 1",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2232",
    "record_id": "L-2026-0349-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz57@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD54079230694990",
    "model": "Modelo 1",
    "date": "2026-07-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-04T09:15:00.000Z",
      "delivered_at": "2026-08-04T09:15:00.000Z",
      "expires_at": "2026-08-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2233",
    "record_id": "L-2026-0349-9",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey59@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 439",
    "vin": "9BD46634687655350",
    "model": "Modelo 1",
    "date": "2026-07-16T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-21T09:15:00.000Z",
      "delivered_at": "2026-07-21T09:15:00.000Z",
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-21T23:15:00.000Z",
      "ended_at": "2026-07-21T23:22:45.000Z",
      "duration_sec": 465,
      "progress": 4,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.101.63.114",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.288,
        "lon": -66.5335,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 116.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 33
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-21T23:22:45.000Z"
    }
  },
  {
    "id": "2234",
    "record_id": "L-2026-0349-10",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz60@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 457",
    "vin": "9BD49242947357160",
    "model": "Modelo 2",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-19T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-19T09:15:00.000Z",
      "delivered_at": "2026-07-19T09:15:00.000Z",
      "expires_at": "2026-08-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2235",
    "record_id": "L-2026-0349-12",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez62@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "FIACARS",
    "brand": "Fiat",
    "assessor": "Asesor 439",
    "vin": "9BD68672144697900",
    "model": "Modelo 1",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2236",
    "record_id": "L-2026-0349-14",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey64@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Pastora Motors 1401, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 458",
    "vin": "9BD85069139241660",
    "model": "Modelo 2",
    "date": "2026-07-07T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-14T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-14T09:15:00.000Z",
      "delivered_at": "2026-07-14T09:15:00.000Z",
      "expires_at": "2026-08-04T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-15T12:15:00.000Z",
      "ended_at": "2026-07-15T12:20:03.000Z",
      "duration_sec": 303,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Recepción del vehículo",
        "polarity": "positivo",
        "text": "Recepción del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.70.236.248",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.4549,
        "lon": -67.2126,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-15T12:20:03.000Z"
    }
  },
  {
    "id": "2237",
    "record_id": "L-2026-0349-15",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez65@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 445",
    "vin": "9BD54683535806750",
    "model": "Modelo 1",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-07T09:15:00.000Z",
      "delivered_at": "2026-07-07T09:15:00.000Z",
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-09T00:15:00.000Z",
      "ended_at": "2026-07-09T00:20:17.000Z",
      "duration_sec": 317,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Calidad de trabajos",
        "subcategory": "Falta repuestos",
        "polarity": "neutro",
        "text": "Falta repuestos — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.244.164.188",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2532,
        "lon": -67.2429,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-09T00:20:17.000Z"
    }
  },
  {
    "id": "2238",
    "record_id": "L-2026-0349-16",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez66@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD78657367846000",
    "model": "Modelo 2",
    "date": "2026-07-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-27T09:15:00.000Z",
      "delivered_at": "2026-07-27T09:15:00.000Z",
      "expires_at": "2026-08-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2239",
    "record_id": "L-2026-0350-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega83@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "MIRAFIORI MOTORS Valencia",
    "brand": "Fiat",
    "assessor": "Asesor 452",
    "vin": "9BD63447734974150",
    "model": "Modelo 1",
    "date": "2026-08-01T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-05T09:15:00.000Z",
      "delivered_at": "2026-08-05T09:15:00.000Z",
      "expires_at": "2026-08-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2240",
    "record_id": "L-2026-0350-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez84@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 456",
    "vin": "9BD58750981098300",
    "model": "Modelo 1",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2241",
    "record_id": "L-2026-0350-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez86@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 455",
    "vin": "9BD14647529569810",
    "model": "Modelo 1",
    "date": "2026-08-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-22T18:15:00.000Z",
      "ended_at": "2026-08-22T18:16:10.000Z",
      "duration_sec": 70,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "positivo",
        "text": "Otros — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.105.47.22",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.6872,
        "lon": -67.1183,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-22T18:16:10.000Z"
    }
  },
  {
    "id": "2242",
    "record_id": "L-2026-0350-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega87@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Venezia, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 456",
    "vin": "9BD67409522014140",
    "model": "Modelo 2",
    "date": "2026-08-25T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-01T09:15:00.000Z",
      "delivered_at": "2026-09-01T09:15:00.000Z",
      "expires_at": "2026-09-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2243",
    "record_id": "L-2026-0350-8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez89@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD98089166070660",
    "model": "Modelo 2",
    "date": "2026-08-02T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2244",
    "record_id": "L-2026-0350-10",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas91@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Japan Motors",
    "brand": "Fiat",
    "assessor": "Asesor 446",
    "vin": "9BD77496768547690",
    "model": "Modelo 1",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-09-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2245",
    "record_id": "L-2026-0350-13",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez94@ejemplo.com",
    "country": "VENEZUELA",
    "importer": "TODESCHINI",
    "dealer": "Motori Margarita Gruppo, C.A.",
    "brand": "Fiat",
    "assessor": "Asesor 454",
    "vin": "9BD68464375483150",
    "model": "Modelo 2",
    "date": "2026-08-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-12T09:15:00.000Z",
      "delivered_at": "2026-08-12T09:15:00.000Z",
      "expires_at": "2026-09-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-14T12:15:00.000Z",
      "ended_at": "2026-08-14T12:16:07.000Z",
      "duration_sec": 67,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.130.196.49",
        "ip_country": "VENEZUELA",
        "gps_country": "VENEZUELA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.8769,
        "lon": -67.0747,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-14T12:16:07.000Z"
    }
  },
  {
    "id": "2246",
    "record_id": "L-2026-0351-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez17@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD37784058488730",
    "model": "Modelo 10",
    "date": "2026-01-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-21T09:15:00.000Z",
      "delivered_at": "2026-01-21T09:15:00.000Z",
      "expires_at": "2026-02-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2247",
    "record_id": "L-2026-0351-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro19@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 136",
    "vin": "9BD34421827296920",
    "model": "Modelo 9",
    "date": "2026-01-09T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-15T09:15:00.000Z",
      "delivered_at": "2026-01-15T09:15:00.000Z",
      "expires_at": "2026-02-05T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2248",
    "record_id": "L-2026-0351-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Emilio Sosa",
    "email": "emilio.sosa20@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD91805772882780",
    "model": "Modelo 8",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-06T09:15:00.000Z",
      "delivered_at": "2026-01-06T09:15:00.000Z",
      "expires_at": "2026-01-27T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2249",
    "record_id": "L-2026-0351-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez21@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD28945989977510",
    "model": "Modelo 9",
    "date": "2026-01-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-23T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-23T09:15:00.000Z",
      "delivered_at": "2026-01-23T09:15:00.000Z",
      "expires_at": "2026-02-13T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-24T02:15:00.000Z",
      "ended_at": "2026-01-24T02:16:26.000Z",
      "duration_sec": 86,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Estado del local",
        "polarity": "positivo",
        "text": "Estado del local — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.88.108.58",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1438,
        "lon": -84.2532,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-24T02:16:26.000Z"
    }
  },
  {
    "id": "2250",
    "record_id": "L-2026-0351-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega22@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD22101780824260",
    "model": "Modelo 8",
    "date": "2026-01-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-05T09:15:00.000Z",
      "delivered_at": "2026-01-05T09:15:00.000Z",
      "expires_at": "2026-01-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2251",
    "record_id": "L-2026-0352-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal49@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 138",
    "vin": "9BD56340422587150",
    "model": "Modelo 10",
    "date": "2026-01-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-16T09:15:00.000Z",
      "delivered_at": "2026-01-16T09:15:00.000Z",
      "expires_at": "2026-02-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2252",
    "record_id": "L-2026-0352-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez52@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 136",
    "vin": "9BD65418131687810",
    "model": "Modelo 10",
    "date": "2026-01-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-01-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-13T09:15:00.000Z",
      "delivered_at": "2026-01-13T09:15:00.000Z",
      "expires_at": "2026-02-03T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-01-14T23:15:00.000Z",
      "ended_at": "2026-01-14T23:17:53.000Z",
      "duration_sec": 173,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.119.105.160",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9439,
        "lon": -84.2383,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 14.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-14T23:17:53.000Z"
    }
  },
  {
    "id": "2253",
    "record_id": "L-2026-0352-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro53@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 138",
    "vin": "9BD57547693082630",
    "model": "Modelo 10",
    "date": "2026-01-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-01-27T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-01-27T09:15:00.000Z",
      "delivered_at": "2026-01-27T09:15:00.000Z",
      "expires_at": "2026-02-17T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-01-28T15:15:00.000Z",
      "ended_at": "2026-01-28T15:17:12.000Z",
      "duration_sec": 132,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.104.194.26",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.182,
        "lon": -84.4588,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 13.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-01-28T15:17:12.000Z"
    }
  },
  {
    "id": "2254",
    "record_id": "L-2026-0353-2",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Andrés Molina",
    "email": "andres.molina79@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 133",
    "vin": "9BD43581678140550",
    "model": "Modelo 8",
    "date": "2026-02-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-21T09:15:00.000Z",
      "delivered_at": "2026-02-21T09:15:00.000Z",
      "expires_at": "2026-03-14T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-23T04:15:00.000Z",
      "ended_at": "2026-02-23T04:19:38.000Z",
      "duration_sec": 278,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Prueba del vehículo",
        "subcategory": "Prueba del vehículo",
        "polarity": "positivo",
        "text": "Prueba del vehículo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.25.226.241",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.5702,
        "lon": -84.3941,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 30.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-23T04:19:38.000Z"
    }
  },
  {
    "id": "2255",
    "record_id": "L-2026-0353-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez81@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 142",
    "vin": "9BD20252677952250",
    "model": "Modelo 8",
    "date": "2026-02-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-11T01:15:00.000Z",
      "ended_at": "2026-02-11T01:22:10.000Z",
      "duration_sec": 430,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 1,
      "recommendation_score": 2,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "negativo",
        "text": "Honestidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 2,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.62.7.23",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9153,
        "lon": -84.1882,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 47.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-11T01:22:10.000Z"
    }
  },
  {
    "id": "2256",
    "record_id": "L-2026-0353-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira82@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD78634881928950",
    "model": "Modelo 8",
    "date": "2026-02-21T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-24T19:15:00.000Z",
      "ended_at": "2026-02-24T19:20:04.000Z",
      "duration_sec": 304,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Entrega",
        "subcategory": "Combustible",
        "polarity": "positivo",
        "text": "Combustible — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.30.3.7",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9641,
        "lon": -84.0178,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 33.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-24T19:20:04.000Z"
    }
  },
  {
    "id": "2257",
    "record_id": "L-2026-0353-6",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz83@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD94561171461280",
    "model": "Modelo 7",
    "date": "2026-02-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-09T09:15:00.000Z",
      "delivered_at": "2026-02-09T09:15:00.000Z",
      "expires_at": "2026-03-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2258",
    "record_id": "L-2026-0353-7",
    "channel": "SMS",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva84@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD38945922178030",
    "model": "Modelo 7",
    "date": "2026-02-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-02-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-24T09:15:00.000Z",
      "delivered_at": "2026-02-24T09:15:00.000Z",
      "expires_at": "2026-03-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2259",
    "record_id": "L-2026-0354-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro13@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD48665413674440",
    "model": "Modelo 10",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-10T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-02-10T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-03-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2260",
    "record_id": "L-2026-0354-3",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno14@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD81402450898140",
    "model": "Modelo 10",
    "date": "2026-02-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-06T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-06T09:15:00.000Z",
      "delivered_at": "2026-02-06T09:15:00.000Z",
      "expires_at": "2026-02-27T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-02-08T16:15:00.000Z",
      "ended_at": "2026-02-08T16:20:04.000Z",
      "duration_sec": 304,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.250.234.112",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6797,
        "lon": -83.8933,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-02-08T16:20:04.000Z"
    }
  },
  {
    "id": "2261",
    "record_id": "L-2026-0354-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera15@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD89308742374200",
    "model": "Modelo 7",
    "date": "2026-02-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-02-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-05T09:15:00.000Z",
      "delivered_at": "2026-02-05T09:15:00.000Z",
      "expires_at": "2026-02-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2262",
    "record_id": "L-2026-0354-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Gonzalo Méndez",
    "email": "gonzalo.mendez17@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 137",
    "vin": "9BD96434333933880",
    "model": "Modelo 10",
    "date": "2026-02-16T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-02-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-02-25T09:15:00.000Z",
      "delivered_at": "2026-02-25T09:15:00.000Z",
      "expires_at": "2026-03-18T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2263",
    "record_id": "L-2026-0355-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira44@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 134",
    "vin": "9BD81058778688050",
    "model": "Modelo 8",
    "date": "2026-03-04T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-11T09:15:00.000Z",
      "delivered_at": "2026-03-11T09:15:00.000Z",
      "expires_at": "2026-04-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2264",
    "record_id": "L-2026-0355-5",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera47@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 133",
    "vin": "9BD56794946268170",
    "model": "Modelo 7",
    "date": "2026-03-28T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2265",
    "record_id": "L-2026-0355-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva48@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 137",
    "vin": "9BD94272080897890",
    "model": "Modelo 10",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-12T15:15:00.000Z",
      "ended_at": "2026-03-12T15:16:11.000Z",
      "duration_sec": 71,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 5,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Local",
        "subcategory": "Ubicación",
        "polarity": "negativo",
        "text": "Ubicación — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 5,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muyInsatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.10.170.173",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6193,
        "lon": -84.3152,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 7.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-12T15:16:11.000Z"
    }
  },
  {
    "id": "2266",
    "record_id": "L-2026-0355-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera49@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 133",
    "vin": "9BD19689986216700",
    "model": "Modelo 8",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2267",
    "record_id": "L-2026-0356-2",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez75@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD78941516759490",
    "model": "Modelo 7",
    "date": "2026-03-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-05T09:15:00.000Z",
      "delivered_at": "2026-04-05T09:15:00.000Z",
      "expires_at": "2026-04-26T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-05T16:15:00.000Z",
      "ended_at": "2026-04-05T16:19:11.000Z",
      "duration_sec": 251,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Sucio",
        "polarity": "negativo",
        "text": "Sucio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.cumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muyInsatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.146.205",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.6585,
        "lon": -84.2716,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 20.9,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-05T16:19:11.000Z"
    }
  },
  {
    "id": "2268",
    "record_id": "L-2026-0356-3",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Valentina Núñez",
    "email": "valentina.nunez76@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD21521328119310",
    "model": "Modelo 8",
    "date": "2026-03-05T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-03-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-12T09:15:00.000Z",
      "delivered_at": "2026-03-12T09:15:00.000Z",
      "expires_at": "2026-04-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2269",
    "record_id": "L-2026-0356-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Sofía Larrosa",
    "email": "sofia.larrosa78@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "",
    "model": "Modelo 9",
    "date": "2026-03-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-03-05T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-05T09:15:00.000Z",
      "delivered_at": "2026-03-05T09:15:00.000Z",
      "expires_at": "2026-03-26T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2270",
    "record_id": "L-2026-0356-6",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez79@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD86121846989810",
    "model": "Modelo 8",
    "date": "2026-03-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-22T09:15:00.000Z",
      "delivered_at": "2026-03-22T09:15:00.000Z",
      "expires_at": "2026-04-12T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-24T23:15:00.000Z",
      "ended_at": "2026-03-24T23:18:54.000Z",
      "duration_sec": 234,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.mantenimiento",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.181.140.186",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0843,
        "lon": -84.0416,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 19.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-24T23:18:54.000Z"
    }
  },
  {
    "id": "2271",
    "record_id": "L-2026-0356-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Camila Torres",
    "email": "camila.torres80@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD39610211657300",
    "model": "Modelo 9",
    "date": "2026-03-03T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-03-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-03-09T09:15:00.000Z",
      "delivered_at": "2026-03-09T09:15:00.000Z",
      "expires_at": "2026-03-30T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-03-10T06:15:00.000Z",
      "ended_at": "2026-03-10T06:20:16.000Z",
      "duration_sec": 316,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Otros",
        "subcategory": "Otros",
        "polarity": "neutro",
        "text": "Otros — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.insatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.86.175.10",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0551,
        "lon": -84.3123,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.3,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-03-10T06:20:16.000Z"
    }
  },
  {
    "id": "2272",
    "record_id": "L-2026-0357-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Valentina Núñez",
    "email": "valentina.nunez9@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD35901933012190",
    "model": "Modelo 7",
    "date": "2026-04-26T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-29T09:15:00.000Z",
      "delivered_at": "2026-04-29T09:15:00.000Z",
      "expires_at": "2026-05-20T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2273",
    "record_id": "L-2026-0357-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Ana Rodríguez",
    "email": "ana.rodriguez10@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 134",
    "vin": "9BD11012347011060",
    "model": "Modelo 10",
    "date": "2026-04-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-11T09:15:00.000Z",
      "delivered_at": "2026-04-11T09:15:00.000Z",
      "expires_at": "2026-05-02T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2274",
    "record_id": "L-2026-0357-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez11@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 142",
    "vin": "9BD65643777503310",
    "model": "Modelo 7",
    "date": "2026-04-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-18T18:15:00.000Z",
      "ended_at": "2026-04-18T18:16:28.000Z",
      "duration_sec": 88,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Asesoramiento",
        "subcategory": "Explicación",
        "polarity": "positivo",
        "text": "Explicación — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.199.248.178",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1291,
        "lon": -83.9034,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 9.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-18T18:16:28.000Z"
    }
  },
  {
    "id": "2275",
    "record_id": "L-2026-0357-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez12@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 133",
    "vin": "9BD51944568765260",
    "model": "Modelo 8",
    "date": "2026-04-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-16T09:15:00.000Z",
      "delivered_at": "2026-04-16T09:15:00.000Z",
      "expires_at": "2026-05-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-18T03:15:00.000Z",
      "ended_at": "2026-04-18T03:18:34.000Z",
      "duration_sec": 214,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "A falta de vehículo o accesorios",
        "polarity": "positivo",
        "text": "A falta de vehículo o accesorios — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.13.249.125",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Chrome",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9184,
        "lon": -83.9112,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 23.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-18T03:18:34.000Z"
    }
  },
  {
    "id": "2276",
    "record_id": "L-2026-0357-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Carolina Vega",
    "email": "carolina.vega13@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD41621114151770",
    "model": "Modelo 9",
    "date": "2026-04-18T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-25T09:15:00.000Z",
      "delivered_at": "2026-04-25T09:15:00.000Z",
      "expires_at": "2026-05-16T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-27T12:15:00.000Z",
      "ended_at": "2026-04-27T12:21:41.000Z",
      "duration_sec": 401,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "positivo",
        "text": "Agilidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.30.238.9",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2682,
        "lon": -83.9647,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44.6,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-27T12:21:41.000Z"
    }
  },
  {
    "id": "2277",
    "record_id": "L-2026-0357-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno14@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD52985755314820",
    "model": "Modelo 9",
    "date": "2026-04-06T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-15T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-15T09:15:00.000Z",
      "delivered_at": "2026-04-15T09:15:00.000Z",
      "expires_at": "2026-05-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-04-16T19:15:00.000Z",
      "ended_at": "2026-04-16T19:21:36.000Z",
      "duration_sec": 396,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "positivo",
        "text": "Honestidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siEspontaneamente",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.cumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.126.155.206",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.8122,
        "lon": -83.8512,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 44,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-04-16T19:21:36.000Z"
    }
  },
  {
    "id": "2278",
    "record_id": "L-2026-0358-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Sebastián Rojas",
    "email": "sebastian.rojas40@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD31874047758530",
    "model": "Modelo 7",
    "date": "2026-04-19T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-04-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-22T09:15:00.000Z",
      "delivered_at": "2026-04-22T09:15:00.000Z",
      "expires_at": "2026-05-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2279",
    "record_id": "L-2026-0358-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva43@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 136",
    "vin": "9BD67290148381250",
    "model": "Modelo 9",
    "date": "2026-04-02T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-04-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-04-10T09:15:00.000Z",
      "delivered_at": "2026-04-10T09:15:00.000Z",
      "expires_at": "2026-05-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2280",
    "record_id": "L-2026-0358-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez44@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 142",
    "vin": "9BD52174690586260",
    "model": "Modelo 7",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-02T09:15:00.000Z",
      "delivered_at": "2026-05-02T09:15:00.000Z",
      "expires_at": "2026-05-23T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-04T01:15:00.000Z",
      "ended_at": "2026-05-04T01:21:17.000Z",
      "duration_sec": 377,
      "progress": 10,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Condiciones comerciales",
        "subcategory": "Garantía",
        "polarity": "positivo",
        "text": "Garantía — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.satisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.insatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.77.126.40",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0367,
        "lon": -83.7061,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 37.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 83
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-04T01:21:17.000Z"
    }
  },
  {
    "id": "2281",
    "record_id": "L-2026-0358-7",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan45@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD49615839747060",
    "model": "Modelo 7",
    "date": "2026-04-27T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-01T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-01T09:15:00.000Z",
      "delivered_at": "2026-05-01T09:15:00.000Z",
      "expires_at": "2026-05-22T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2282",
    "record_id": "L-2026-0359-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey71@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD33451826786670",
    "model": "Modelo 9",
    "date": "2026-05-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-16T09:15:00.000Z",
      "delivered_at": "2026-05-16T09:15:00.000Z",
      "expires_at": "2026-06-06T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2283",
    "record_id": "L-2026-0359-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz72@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 137",
    "vin": "9BD84330646996680",
    "model": "Modelo 9",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2284",
    "record_id": "L-2026-0359-4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno73@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD64828713591550",
    "model": "Modelo 10",
    "date": "2026-05-24T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2285",
    "record_id": "L-2026-0359-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Julieta Roldán",
    "email": "julieta.roldan74@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD28815728893180",
    "model": "Modelo 8",
    "date": "2026-05-04T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-12T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-12T09:15:00.000Z",
      "delivered_at": "2026-05-12T09:15:00.000Z",
      "expires_at": "2026-06-02T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-13T22:15:00.000Z",
      "ended_at": "2026-05-13T22:18:45.000Z",
      "duration_sec": 225,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Comunicación con clientes",
        "subcategory": "Honestidad",
        "polarity": "neutro",
        "text": "Honestidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.insatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.77.119.27",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0937,
        "lon": -84.4725,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-13T22:18:45.000Z"
    }
  },
  {
    "id": "2286",
    "record_id": "L-2026-0359-6",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Martín Pereira",
    "email": "martin.pereira75@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD69676793630810",
    "model": "Modelo 7",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-26T09:15:00.000Z",
      "delivered_at": "2026-05-26T09:15:00.000Z",
      "expires_at": "2026-06-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2287",
    "record_id": "L-2026-0359-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Pablo Silva",
    "email": "pablo.silva76@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 137",
    "vin": "9BD24742436060370",
    "model": "Modelo 10",
    "date": "2026-05-18T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-22T09:15:00.000Z",
      "delivered_at": "2026-05-22T09:15:00.000Z",
      "expires_at": "2026-06-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2288",
    "record_id": "L-2026-0360-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa5@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "",
    "model": "Modelo 8",
    "date": "2026-05-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-31T09:15:00.000Z",
      "delivered_at": "2026-05-31T09:15:00.000Z",
      "expires_at": "2026-06-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2289",
    "record_id": "L-2026-0360-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina6@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 138",
    "vin": "9BD53964933351740",
    "model": "Modelo 9",
    "date": "2026-05-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-25T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-25T09:15:00.000Z",
      "delivered_at": "2026-05-25T09:15:00.000Z",
      "expires_at": "2026-06-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2290",
    "record_id": "L-2026-0360-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira7@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 134",
    "vin": "9BD32123378806940",
    "model": "Modelo 7",
    "date": "2026-05-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-13T09:15:00.000Z",
      "delivered_at": "2026-05-13T09:15:00.000Z",
      "expires_at": "2026-06-03T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-05-14T18:15:00.000Z",
      "ended_at": "2026-05-14T18:19:40.000Z",
      "duration_sec": 280,
      "progress": 11,
      "total": 12,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Agendamiento",
        "subcategory": "Cita",
        "polarity": "positivo",
        "text": "Cita — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.140.149.89",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9974,
        "lon": -84.3586,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 25.5,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 92
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-14T18:19:40.000Z"
    }
  },
  {
    "id": "2291",
    "record_id": "L-2026-0360-5",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Mariana Rey",
    "email": "mariana.rey8@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 136",
    "vin": "9BD38379940400530",
    "model": "Modelo 10",
    "date": "2026-05-23T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-05-29T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-29T09:15:00.000Z",
      "delivered_at": "2026-05-29T09:15:00.000Z",
      "expires_at": "2026-06-19T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2292",
    "record_id": "L-2026-0360-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Javier Ortiz",
    "email": "javier.ortiz9@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 134",
    "vin": "9BD92833984624110",
    "model": "Modelo 7",
    "date": "2026-05-15T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-18T09:15:00.000Z",
      "delivered_at": "2026-05-18T09:15:00.000Z",
      "expires_at": "2026-06-08T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-05-21T07:15:00.000Z",
      "ended_at": "2026-05-21T07:22:03.000Z",
      "duration_sec": 423,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Agilidad - lentitud",
        "polarity": "positivo",
        "text": "Agilidad - lentitud — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.recall",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.satisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.noConAviso",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.181.226.138",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.8904,
        "lon": -84.2426,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 35.2,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-05-21T07:22:03.000Z"
    }
  },
  {
    "id": "2293",
    "record_id": "L-2026-0360-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina10@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD80419683497900",
    "model": "Modelo 7",
    "date": "2026-05-01T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-05-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-05-10T09:15:00.000Z",
      "delivered_at": "2026-05-10T09:15:00.000Z",
      "expires_at": "2026-05-31T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2294",
    "record_id": "L-2026-0361-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lucía Fernández",
    "email": "lucia.fernandez36@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 133",
    "vin": "9BD53697025469290",
    "model": "Modelo 8",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-06-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-07-14T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2295",
    "record_id": "L-2026-0361-3",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez37@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD93832441930120",
    "model": "Modelo 9",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-19T19:15:00.000Z",
      "ended_at": "2026-06-19T19:17:31.000Z",
      "duration_sec": 151,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 6,
      "recommendation_score": 7,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Agilidad",
        "polarity": "neutro",
        "text": "Agilidad — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 6,
        "kpi.title.recomendacionNps": 7,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.insatisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.58.128.184",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2382,
        "lon": -84.1795,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 16.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": false,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-19T19:17:31.000Z"
    }
  },
  {
    "id": "2296",
    "record_id": "L-2026-0361-4",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno38@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD67506916350040",
    "model": "Modelo 7",
    "date": "2026-06-27T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-07-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-04T09:15:00.000Z",
      "delivered_at": "2026-07-04T09:15:00.000Z",
      "expires_at": "2026-07-25T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-04T23:15:00.000Z",
      "ended_at": "2026-07-04T23:16:16.000Z",
      "duration_sec": 76,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Regalo",
        "polarity": "positivo",
        "text": "Regalo — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 10,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.cortesia": "kpi.segment.satisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.supero",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.120.71.83",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1772,
        "lon": -84.2984,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 8.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "aVigilar",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-04T23:16:16.000Z"
    }
  },
  {
    "id": "2297",
    "record_id": "L-2026-0361-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey39@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 142",
    "vin": "9BD35001911913300",
    "model": "Modelo 8",
    "date": "2026-06-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-18T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-18T09:15:00.000Z",
      "delivered_at": "2026-06-18T09:15:00.000Z",
      "expires_at": "2026-07-09T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2298",
    "record_id": "L-2026-0361-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal40@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD40258320246260",
    "model": "Modelo 7",
    "date": "2026-06-25T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-06-28T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-28T09:15:00.000Z",
      "delivered_at": "2026-06-28T09:15:00.000Z",
      "expires_at": "2026-07-19T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-30T00:15:00.000Z",
      "ended_at": "2026-06-30T00:19:25.000Z",
      "duration_sec": 265,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.noNoLaNecesitaba",
        "kpi.title.infoEntrega": "kpi.segment.satisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.supero",
        "kpi.title.contactoPosterior": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.104.10.134",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "macOS",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1649,
        "lon": -83.7208,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 29.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-06-30T00:19:25.000Z"
    }
  },
  {
    "id": "2299",
    "record_id": "L-2026-0361-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera41@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 136",
    "vin": "9BD74805015215980",
    "model": "Modelo 9",
    "date": "2026-06-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-26T09:15:00.000Z",
      "delivered_at": "2026-06-26T09:15:00.000Z",
      "expires_at": "2026-07-17T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2300",
    "record_id": "L-2026-0362-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega68@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD37378142468900",
    "model": "Modelo 10",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-20T09:15:00.000Z",
      "delivered_at": "2026-06-20T09:15:00.000Z",
      "expires_at": "2026-07-11T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-06-20T15:15:00.000Z",
      "ended_at": "2026-06-20T15:15:55.000Z",
      "duration_sec": 55,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 1,
      "recommendation_score": 0,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Amabilidad",
        "polarity": "negativo",
        "text": "Amabilidad — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 1,
        "kpi.title.recomendacionNps": 0,
        "kpi.title.motivosVisita": "kpi.segment.otroMotivo",
        "kpi.title.instalaciones": "kpi.segment.insatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muyInsatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muyInsatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.noCumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.noCumplio",
        "kpi.title.puntualidad": "kpi.segment.noSinAviso",
        "kpi.title.restitucion": "kpi.segment.insatisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 70,
      "context": {
        "ip": "190.85.141.153",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "móvil",
        "same_ip_count": 2,
        "same_device_count": 2,
        "lat": 9.93,
        "lon": -84.08,
        "same_gps_count": 2
      },
      "signals": {
        "sec_per_question": 4.6,
        "too_short": true,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": true,
        "interruptions": 1,
        "duplicate": false,
        "duplicate_score": 70,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "sospechoso",
      "decision": "enAnalisis",
      "decided_by": null,
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "",
      "updated_at": "2026-06-20T15:15:55.000Z"
    }
  },
  {
    "id": "2301",
    "record_id": "L-2026-0362-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Renata Ibáñez",
    "email": "renata.ibanez69@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD66950159265530",
    "model": "Modelo 7",
    "date": "2026-06-07T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-10T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-10T09:15:00.000Z",
      "delivered_at": "2026-06-10T09:15:00.000Z",
      "expires_at": "2026-07-01T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2302",
    "record_id": "L-2026-0362-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Emilio Sosa",
    "email": "emilio.sosa71@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD13209618268370",
    "model": "Modelo 8",
    "date": "2026-06-06T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-09T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-09T09:15:00.000Z",
      "delivered_at": "2026-06-09T09:15:00.000Z",
      "expires_at": "2026-06-30T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2303",
    "record_id": "L-2026-0362-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina72@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD76346901242650",
    "model": "Modelo 7",
    "date": "2026-06-17T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-06-24T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-06-24T09:15:00.000Z",
      "delivered_at": "2026-06-24T09:15:00.000Z",
      "expires_at": "2026-07-15T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2304",
    "record_id": "L-2026-0363-2",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Facundo Leal",
    "email": "facundo.leal1@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD60586333127930",
    "model": "Modelo 8",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2305",
    "record_id": "L-2026-0363-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Mariana Rey",
    "email": "mariana.rey2@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 133",
    "vin": "9BD55673278411770",
    "model": "Modelo 9",
    "date": "2026-07-15T00:00:00.000Z",
    "sending": {
      "status": "planificado",
      "attempts": [],
      "first_sent_at": null,
      "delivered_at": null,
      "expires_at": "2026-08-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2306",
    "record_id": "L-2026-0363-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Nicolás Bruno",
    "email": "nicolas.bruno4@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 134",
    "vin": "9BD80503758693640",
    "model": "Modelo 8",
    "date": "2026-07-23T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-31T09:15:00.000Z",
      "delivered_at": "2026-07-31T09:15:00.000Z",
      "expires_at": "2026-08-21T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-08-01T21:15:00.000Z",
      "ended_at": "2026-08-01T21:22:07.000Z",
      "duration_sec": 427,
      "progress": 7,
      "total": 9,
      "satisfaction_score": 8,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Plazo",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 8,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.cortesia": "kpi.segment.muySatisfecho",
        "kpi.title.competencia": "kpi.segment.satisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muySatisfecho",
        "kpi.title.preparacion": "kpi.segment.noCumplio"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.61.103.250",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 9.9509,
        "lon": -84.4441,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 61,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 78
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-01T21:22:07.000Z"
    }
  },
  {
    "id": "2307",
    "record_id": "L-2026-0363-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Paula Ramírez",
    "email": "paula.ramirez6@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD32881010082300",
    "model": "Modelo 10",
    "date": "2026-07-13T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-16T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-16T09:15:00.000Z",
      "delivered_at": "2026-07-16T09:15:00.000Z",
      "expires_at": "2026-08-06T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-07-17T14:15:00.000Z",
      "ended_at": "2026-07-17T14:19:45.000Z",
      "duration_sec": 285,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 5,
      "recommendation_score": 6,
      "nps_segment": "detractor",
      "verbatim": {
        "category": "Oferta comercial",
        "subcategory": "Precio",
        "polarity": "negativo",
        "text": "Precio — por mejorar"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 5,
        "kpi.title.recomendacionNps": 6,
        "kpi.title.cortesia": "kpi.segment.insatisfecho",
        "kpi.title.competencia": "kpi.segment.muySatisfecho",
        "kpi.title.testDrive": "kpi.segment.siTrasPedirla",
        "kpi.title.infoEntrega": "kpi.segment.muyInsatisfecho",
        "kpi.title.preparacion": "kpi.segment.cumplio",
        "kpi.title.entregaGlobal": "kpi.segment.noCumplio",
        "kpi.title.contactoPosterior": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.213.34.128",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "iOS",
        "browser": "Chrome",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.1949,
        "lon": -84.4385,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 31.7,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-17T14:19:45.000Z"
    }
  },
  {
    "id": "2308",
    "record_id": "L-2026-0364-2",
    "channel": "SMS",
    "activity": "Posventa",
    "name": "Florencia Díaz",
    "email": "florencia.diaz32@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "",
    "model": "Modelo 8",
    "date": "2026-07-04T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "SMS",
          "sent_at": "2026-07-07T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-07T09:15:00.000Z",
      "delivered_at": "2026-07-07T09:15:00.000Z",
      "expires_at": "2026-07-28T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2309",
    "record_id": "L-2026-0364-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Paula Ramírez",
    "email": "paula.ramirez33@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD47543136353770",
    "model": "Modelo 8",
    "date": "2026-07-05T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-11T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-11T09:15:00.000Z",
      "delivered_at": "2026-07-11T09:15:00.000Z",
      "expires_at": "2026-08-01T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-12T11:15:00.000Z",
      "ended_at": "2026-07-12T11:22:27.000Z",
      "duration_sec": 447,
      "progress": 5,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Proceso",
        "subcategory": "Puntualidad",
        "polarity": "positivo",
        "text": "Puntualidad — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.satisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.207.161.177",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Edge",
        "device": "móvil",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.0251,
        "lon": -84.4469,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 89.4,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 42
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-12T11:22:27.000Z"
    }
  },
  {
    "id": "2310",
    "record_id": "L-2026-0364-4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva34@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD41106519812380",
    "model": "Modelo 7",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2311",
    "record_id": "L-2026-0364-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Andrés Molina",
    "email": "andres.molina35@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 140",
    "vin": "9BD25416178175820",
    "model": "Modelo 8",
    "date": "2026-07-21T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-26T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-26T09:15:00.000Z",
      "delivered_at": "2026-07-26T09:15:00.000Z",
      "expires_at": "2026-08-16T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2312",
    "record_id": "L-2026-0364-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Julieta Roldán",
    "email": "julieta.roldan37@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD29341091855040",
    "model": "Modelo 7",
    "date": "2026-07-08T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-07-13T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-07-13T09:15:00.000Z",
      "delivered_at": "2026-07-13T09:15:00.000Z",
      "expires_at": "2026-08-03T09:15:00.000Z"
    },
    "response": {
      "status": "parcial",
      "started_at": "2026-07-13T18:15:00.000Z",
      "ended_at": "2026-07-13T18:19:57.000Z",
      "duration_sec": 297,
      "progress": 3,
      "total": 12,
      "satisfaction_score": 7,
      "recommendation_score": 8,
      "nps_segment": "neutro",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "neutro",
        "text": "Limpieza — correcto"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 7,
        "kpi.title.recomendacionNps": 8,
        "kpi.title.motivosVisita": "kpi.segment.recall"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.228.5.98",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.056,
        "lon": -84.3959,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 99,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 25
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-07-13T18:19:57.000Z"
    }
  },
  {
    "id": "2313",
    "record_id": "L-2026-0365-3",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Florencia Díaz",
    "email": "florencia.diaz64@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD18228543151850",
    "model": "Modelo 8",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "expirado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2314",
    "record_id": "L-2026-0365-5",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Javier Ortiz",
    "email": "javier.ortiz66@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Peugeot",
    "assessor": "Asesor 134",
    "vin": "9BD81753611358990",
    "model": "Modelo 8",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-21T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-21T09:15:00.000Z",
      "delivered_at": "2026-08-21T09:15:00.000Z",
      "expires_at": "2026-09-11T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2315",
    "record_id": "L-2026-0365-6",
    "channel": "WHATSAPP",
    "activity": "Venta",
    "name": "Diego Castro",
    "email": "diego.castro67@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - Curridabat",
    "brand": "Citroën",
    "assessor": "Asesor 135",
    "vin": "9BD60269745508790",
    "model": "Modelo 10",
    "date": "2026-08-13T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-22T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-22T09:15:00.000Z",
      "delivered_at": "2026-08-22T09:15:00.000Z",
      "expires_at": "2026-09-12T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2316",
    "record_id": "L-2026-0365-7",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera68@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "ESCAZU - Vehículos Internacionales Veinsa",
    "brand": "Citroën",
    "assessor": "Asesor 134",
    "vin": "9BD74791622817060",
    "model": "Modelo 10",
    "date": "2026-08-12T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2317",
    "record_id": "L-2026-0366-2",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Facundo Leal",
    "email": "facundo.leal94@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD22284688866350",
    "model": "Modelo 8",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-09-02T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-02T09:15:00.000Z",
      "delivered_at": "2026-09-02T09:15:00.000Z",
      "expires_at": "2026-09-23T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-09-02T23:15:00.000Z",
      "ended_at": "2026-09-02T23:20:21.000Z",
      "duration_sec": 321,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Comunicación con cliente",
        "subcategory": "Asesoramiento",
        "polarity": "positivo",
        "text": "Asesoramiento — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 10,
        "kpi.title.motivosVisita": "kpi.segment.accesorios",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.cumplio",
        "kpi.title.trabajoCompleto": "kpi.segment.si",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.si"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.169.224.235",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Android",
        "browser": "Edge",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.047,
        "lon": -83.8039,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 26.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-09-02T23:20:21.000Z"
    }
  },
  {
    "id": "2318",
    "record_id": "L-2026-0366-3",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Carolina Vega",
    "email": "carolina.vega95@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Citroen  - La Uruca",
    "brand": "Citroën",
    "assessor": "Asesor 137",
    "vin": "9BD90581240569870",
    "model": "Modelo 10",
    "date": "2026-08-24T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-31T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-31T09:15:00.000Z",
      "delivered_at": "2026-08-31T09:15:00.000Z",
      "expires_at": "2026-09-21T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2319",
    "record_id": "L-2026-0366-4",
    "channel": "WHATSAPP",
    "activity": "Posventa",
    "name": "Martín Pereira",
    "email": "martin.pereira96@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 142",
    "vin": "9BD42704189532740",
    "model": "Modelo 7",
    "date": "2026-08-10T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "WHATSAPP",
          "sent_at": "2026-08-17T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-17T09:15:00.000Z",
      "delivered_at": "2026-08-17T09:15:00.000Z",
      "expires_at": "2026-09-07T09:15:00.000Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-18T15:15:00.000Z",
      "ended_at": "2026-08-18T15:19:34.000Z",
      "duration_sec": 274,
      "progress": 12,
      "total": 12,
      "satisfaction_score": 9,
      "recommendation_score": 9,
      "nps_segment": "promotor",
      "verbatim": {
        "category": "Estado del vehículo en la recogida",
        "subcategory": "Limpieza",
        "polarity": "positivo",
        "text": "Limpieza — muy bien"
      },
      "answers": {
        "kpi.title.satisfaccionGlobal": 9,
        "kpi.title.recomendacionNps": 9,
        "kpi.title.motivosVisita": "kpi.segment.reparacion",
        "kpi.title.instalaciones": "kpi.segment.muySatisfecho",
        "kpi.title.cortesiaTaller": "kpi.segment.muySatisfecho",
        "kpi.title.competenciaAsesor": "kpi.segment.muySatisfecho",
        "kpi.title.calidadTrabajos": "kpi.segment.supero",
        "kpi.title.trabajoCompleto": "kpi.segment.no",
        "kpi.title.explicacion": "kpi.segment.supero",
        "kpi.title.puntualidad": "kpi.segment.siListo",
        "kpi.title.restitucion": "kpi.segment.satisfecho",
        "kpi.title.contactoPosteriorPV": "kpi.segment.no"
      }
    },
    "fraud": {
      "score": 0,
      "context": {
        "ip": "190.221.151.175",
        "ip_country": "COSTA RICA",
        "gps_country": "COSTA RICA",
        "gps_mismatch": false,
        "os": "Windows",
        "browser": "Safari",
        "device": "escritorio",
        "same_ip_count": 1,
        "same_device_count": 1,
        "lat": 10.2805,
        "lon": -84.2278,
        "same_gps_count": 1
      },
      "signals": {
        "sec_per_question": 22.8,
        "too_short": false,
        "too_long": false,
        "straightlining": false,
        "same_time_per_question": false,
        "interruptions": 0,
        "duplicate": false,
        "duplicate_score": 0,
        "ballot_box_stuffing": false,
        "customer_validated": true,
        "completion_pct": 100
      },
      "proposed": "normal",
      "decision": "bueno",
      "decided_by": "System",
      "decided_at": null,
      "comment": "",
      "excluded": false,
      "evidence": null,
      "final_assignment": "BUENO",
      "updated_at": "2026-08-18T15:19:34.000Z"
    }
  },
  {
    "id": "2320",
    "record_id": "L-2026-0366-5",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Diego Castro",
    "email": "diego.castro0@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD14965820127460",
    "model": "Modelo 7",
    "date": "2026-08-26T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-09-04T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-09-04T09:15:00.000Z",
      "delivered_at": "2026-09-04T09:15:00.000Z",
      "expires_at": "2026-09-25T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2321",
    "record_id": "L-2026-0366-6",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Pablo Silva",
    "email": "pablo.silva1@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - La Uruca",
    "brand": "Peugeot",
    "assessor": "Asesor 141",
    "vin": "9BD30795544407380",
    "model": "Modelo 8",
    "date": "2026-08-14T00:00:00.000Z",
    "sending": {
      "status": "rebotado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-23T09:15:00.000Z",
          "status": "rebotado",
          "reason": "buzon_inexistente"
        }
      ],
      "first_sent_at": "2026-08-23T09:15:00.000Z",
      "delivered_at": null,
      "expires_at": "2026-09-13T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2322",
    "record_id": "L-2026-0366-7",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Rodrigo Cabrera",
    "email": "rodrigo.cabrera2@ejemplo.com",
    "country": "COSTA RICA",
    "importer": "VEINSA",
    "dealer": "Veinsa S.A Peugeot  - Cirridabat",
    "brand": "Peugeot",
    "assessor": "Asesor 139",
    "vin": "9BD77419067804690",
    "model": "Modelo 7",
    "date": "2026-08-11T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-20T09:15:00.000Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-20T09:15:00.000Z",
      "delivered_at": "2026-08-20T09:15:00.000Z",
      "expires_at": "2026-09-10T09:15:00.000Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 12,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null
  },
  {
    "id": "2323",
    "record_id": "hyEwo2Ba9dw",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lyes Acher",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay",
    "brand": "FIAT",
    "assessor": "Asesor 1",
    "vin": "9BD3PE00154898901",
    "model": "Modelo 1",
    "date": "2026-08-22T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-26T15:04:13.621Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-26T15:04:13.621Z",
      "delivered_at": "2026-08-26T15:04:13.621Z",
      "expires_at": "2026-09-16T15:04:13.624Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null,
    "created_at": "2026-08-26T15:04:13.621Z",
    "updated_at": "2026-08-26T15:04:13.621Z"
  },
  {
    "id": "2324",
    "record_id": "PN7-y5Aq_g4",
    "channel": "EMAIL",
    "activity": "Posventa",
    "name": "Lyes",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Sevel Uruguay",
    "brand": "JEEP",
    "assessor": "RECEPCIONISTA EJEMPLO",
    "vin": "1C4HJXEN7KW000000",
    "model": "JL",
    "date": "2024-05-20T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T06:16:38.753Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T06:16:38.753Z",
      "delivered_at": "2026-08-27T06:16:38.753Z",
      "expires_at": "2026-09-17T06:16:38.761Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T06:16:44.766Z",
      "ended_at": "2026-08-27T06:17:12.596Z",
      "duration_sec": 28,
      "progress": 9,
      "total": 9,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "fvcvc",
        "question_4": "Campaña de revisión de la marca (Recall)",
        "question_5": "Insatisfecho",
        "question_6": "Satisfecho",
        "question_7": "Insatisfecho",
        "question_8": "No cumplió mis expectativas",
        "question_12": "Cumplió mis expectativas",
        "question_9": "Sí",
        "question_10": "Cumplió mis expectativas",
        "question_11": "Sí",
        "question_13": "Sí",
        "question_14": "cvvcv"
      }
    },
    "fraud": null,
    "created_at": "2026-08-27T06:16:38.753Z",
    "updated_at": "2026-08-27T06:17:12.712Z"
  },
  {
    "id": "2325",
    "record_id": "NWqIqmZQsCY",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "APELLIDO NOMBRE",
    "email": "cliente@ejemplo.com",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "JEEP",
    "assessor": "VENDEDOR EJEMPLO",
    "vin": "1C4RJKEG7R8000000",
    "model": "GRAND CHEROKEE SUMMIT RESERVE",
    "date": "2026-07-31T00:00:00.000Z",
    "sending": {
      "status": "entregado",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T12:03:24.755Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T12:03:24.755Z",
      "delivered_at": "2026-08-27T12:03:24.755Z",
      "expires_at": "2026-09-17T12:03:24.760Z"
    },
    "response": {
      "status": "sinRespuesta",
      "started_at": null,
      "ended_at": null,
      "duration_sec": null,
      "progress": 0,
      "total": 9,
      "satisfaction_score": null,
      "recommendation_score": null,
      "nps_segment": null,
      "verbatim": null
    },
    "fraud": null,
    "created_at": "2026-08-27T12:03:24.755Z",
    "updated_at": "2026-08-27T12:03:24.755Z"
  },
  {
    "id": "2326",
    "record_id": "4KtiakB5EV4",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lyes Acher",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "JEEP",
    "assessor": "VENDEDOR EJEMPLO",
    "vin": "1C4RJKEG7R8000000",
    "model": "GRAND CHEROKEE SUMMIT RESERVE",
    "date": "2026-07-31T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T12:05:09.936Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T12:05:09.936Z",
      "delivered_at": "2026-08-27T12:05:09.936Z",
      "expires_at": "2026-09-17T12:05:09.941Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T12:05:51.359Z",
      "ended_at": "2026-08-27T12:06:11.055Z",
      "duration_sec": 20,
      "progress": 7,
      "total": 7,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "sss",
        "question_4": "Muy insatisfecho",
        "question_5": "Insatisfecho",
        "question_6": "Sí, me la ofrecieron espontáneamente",
        "question_7": "Muy satisfecho",
        "question_8": "No cumplió mis expectativas",
        "question_9": "Cumplió mis expectativas",
        "question_10": "Sí",
        "question_11": ""
      }
    },
    "fraud": null,
    "created_at": "2026-08-27T12:05:09.936Z",
    "updated_at": "2026-08-27T12:06:11.187Z"
  },
  {
    "id": "2327",
    "record_id": "WXPX3zmfty8",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lyes Acher",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "JEEP",
    "assessor": "VENDEDOR EJEMPLO",
    "vin": "1C4RJKEG7R8000000",
    "model": "GRAND CHEROKEE SUMMIT RESERVE",
    "date": "2026-07-31T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-27T13:04:42.091Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-27T13:04:42.091Z",
      "delivered_at": "2026-08-27T13:04:42.091Z",
      "expires_at": "2026-09-17T13:04:42.096Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-27T13:32:54.120Z",
      "ended_at": "2026-08-27T15:22:23.815Z",
      "duration_sec": 6570,
      "progress": 7,
      "total": 7,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "",
        "question_4": "Insatisfecho",
        "question_5": "Satisfecho",
        "question_6": "Sí, me la ofrecieron espontáneamente",
        "question_7": "Satisfecho",
        "question_8": "Cumplió mis expectativas",
        "question_9": "Cumplió mis expectativas",
        "question_10": "Sí",
        "question_11": "aaa"
      }
    },
    "fraud": null,
    "created_at": "2026-08-27T13:04:42.091Z",
    "updated_at": "2026-08-27T15:22:23.957Z"
  },
  {
    "id": "2328",
    "record_id": "zZYnAd_aWxc",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lyes Acher",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "JEEP",
    "assessor": "VENDEDOR EJEMPLO",
    "vin": "1C4RJKEG7R8000000",
    "model": "GRAND CHEROKEE SUMMIT RESERVE",
    "date": "2026-07-31T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T07:54:12.869Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T07:54:12.869Z",
      "delivered_at": "2026-08-30T07:54:12.869Z",
      "expires_at": "2026-09-20T07:54:12.877Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T07:54:49.612Z",
      "ended_at": "2026-08-30T10:37:05.586Z",
      "duration_sec": 9736,
      "progress": 7,
      "total": 7,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "",
        "question_4": "Muy insatisfecho",
        "question_5": "Satisfecho",
        "question_6": "Sí, después de pedirla",
        "question_7": "Muy satisfecho",
        "question_8": "No cumplió mis expectativas",
        "question_9": "Cumplió mis expectativas",
        "question_10": "Sí",
        "question_11": ""
      }
    },
    "fraud": null,
    "created_at": "2026-08-30T07:54:12.869Z",
    "updated_at": "2026-08-30T10:37:06.007Z"
  },
  {
    "id": "2329",
    "record_id": "dqaMwuLy8Sc",
    "channel": "EMAIL",
    "activity": "Venta",
    "name": "Lyes Acher",
    "email": "lyes.acher@satisfactive.net",
    "country": "URUGUAY",
    "importer": "SEVEL",
    "dealer": "Alejandro Automóviles",
    "brand": "LEAPMOTOR",
    "assessor": "VENDEDOR EJEMPLO",
    "vin": "1C4RJKEG7R8000000",
    "model": "xxx",
    "date": "2026-07-31T00:00:00.000Z",
    "sending": {
      "status": "respondido",
      "attempts": [
        {
          "n": 1,
          "channel": "EMAIL",
          "sent_at": "2026-08-30T10:44:38.423Z",
          "status": "entregado",
          "reason": null
        }
      ],
      "first_sent_at": "2026-08-30T10:44:38.423Z",
      "delivered_at": "2026-08-30T10:44:38.423Z",
      "expires_at": "2026-09-20T10:44:38.424Z"
    },
    "response": {
      "status": "completa",
      "started_at": "2026-08-30T10:48:17.950Z",
      "ended_at": "2026-08-30T10:48:34.432Z",
      "duration_sec": 16,
      "progress": 7,
      "total": 7,
      "satisfaction_score": 10,
      "recommendation_score": 10,
      "nps_segment": "promotor",
      "verbatim": null,
      "answers": {
        "question_1": "10",
        "question_2": "10",
        "question_3": "",
        "question_4": "Insatisfecho",
        "question_5": "Satisfecho",
        "question_6": "Sí, me la ofrecieron espontáneamente",
        "question_7": "Satisfecho",
        "question_8": "Cumplió mis expectativas",
        "question_9": "Cumplió mis expectativas",
        "question_10": "Sí",
        "question_11": ""
      }
    },
    "fraud": null,
    "created_at": "2026-08-30T10:44:38.423Z",
    "updated_at": "2026-08-30T10:48:34.768Z"
  }
]